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Page 1: 2009 Goodwill Annual Report

goodwill connectsannual report 2009

www.goodwillmass.org

Page 2: 2009 Goodwill Annual Report

is to provide exemplary job training

and related services to help individuals

with disabilities and other barriers

to self-sufficiency to achieve

independence and dignity through work.

Not charity, but a chance.

www.goodwillmass.org

The mission of Morgan Memorial Goodwill Industries

A Message to Our Friends fromthe President and CEO

Dear Friends of Goodwill:

Connections make Goodwill work.

They help put people with barriers to independence and self-sufficiency to work.

They work wonders for young people with limited opportunities but greatpotential.

And they help businesses find good workers to meet their hiring needs.

In this year’s annual report—Goodwill Connects—we take a look at how connections have built better lives for youth and adults in underservedcommunities, stronger workforces for employers, and more stable and successful communities.

Making new connections—and strengthening existing ones—was part of whatmade 2009 a special year. And while the difficult economy and job marketpresented increased challenges, they did not deter us in our determinationto help those we serve—individuals with disabilities and other barriers toself-sufficiency—to achieve independence and dignity through work.

In this year’s report, you will meet Rugenia Zimmerman, Marcelina Reyes,Eric Chouinard, and Leo Purcell who came to Goodwill for help and wereconnected to jobs they love. You will also meet Cleo Lewis, a remarkablehigh school student who has been connected to Goodwill’s after-schoolacademy and summer camp since grade school, and is looking forward toa career in health care. And you will meet my colleague Bruce Bird whoheads Vinfen, a leading human service organization and one of the manyemployers who connect to Goodwill as a source of very good employees.These compelling stories are representative of so many others.

As we prepare for 2010, we also remember those who have helped us alongthe way. One of those was Judge Reginald C. Lindsay who passed away inMarch 2009. Judge Lindsay was a member of the Goodwill board starting in1992 and was known for his intellect, sense of humor, compassion and dedication to the people Goodwill serves. He is deeply missed.

Goodwill’s many successes in 2009 were only possible because of the contributions made by the Goodwill family of friends, staff, and supporters.It is because of our connections with people who care deeply about our mission and those we serve that we have been able to accomplish so much.

May all these connections bring more to celebrate in 2010!

Sincerely,

Joanne K. HilfertyPresident and CEOMorgan Memorial Goodwill Industriesg

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Page 3: 2009 Goodwill Annual Report

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In 2009, Goodwill’s job training program and career services grew in importance and in impact, asrecord numbers of Massachusetts residents were unemployed and fewer employers were hiring. Insuch a challenging economic environment, making sure that job seekers both gained the required skills to qualify for available jobs and had access to career services that helped them find jobs becamemore critical than ever. In 2009, Goodwill provided job training and career services to more than 7,200individuals from eastern and central Massachusetts.

Goodwill served 1,255 individuals in its job training programs. This training was for people consideredthe most difficult to employ because of a disability or other barrier. These individuals received assessment,job training, job readiness, job placement, and/or career planning services. Goodwill also providedwork experience and a paycheck to trainees in four Goodwill social enterprises—retail, housekeepingand maintenance, food service and light assembly—run by Goodwill to benefit people most in need inthe community.

In 2009, 5,981 individuals needing jobs and career services received assistance at Boston Career Link,Goodwill’s one-stop career center. In addition, 24 employers participated in Goodwill job fairs, and 80employers conducted on-site recruitment sessions, helping nearly 1,787 job seekers.

Here’s a look at some of the stories behind the numbers.

2. annual report 2009 goodwill connects

Job Training & Career ServicesConnecting People with Jobs

For Rugenia Zimmerman, the recession was a wake-up call.She had been working in the healthcare field for 25 yearsand knew that caring for people was her passion. But shealso knew that losing her job as a patient observer at a local hospital was a very real possibility due to cutbacks andlayoffs. Wisely, Rugenia sensed it was time to look into jobtraining options that would help her transition to a better jobwith more security. She found out about Goodwill’s HumanServices Employment Ladder Program (HELP) and enrolled.For Rugenia, this eight-week class that prepares individualsto work in the human services industry was just the ticketshe needed to advance in a line of work she already loved.

“I was so fortunate to find the Goodwill program,” Rugeniasays. “Even though I had worked in hospitals and nursinghomes for years, I had no formal patient-care training. The Goodwill instructors were wonderful. They helped meupgrade my knowledge and skills by giving me lots of information on patient behavior.

Rugenia ZimmermanThe Career-Course Connection

“I was so fortunate to

find the Goodwillprogram.”Rugenia ZimmermanResidential Counselor

Bay Cove Human Services

Marcelin

aReyes

When the textile company where Marcelina Reyes hadworked for 18 years suddenly moved overseas, Reyeswasn’t quite sure what to do or where to turn.

But the Dominican Republic native found the servicesshe needed close at hand. Boston Career Link made itpossible for her to find new employment.

Boston Career Link is the one-stop career center operatedby Goodwill that offers universal access to a broad rangeof career counseling services, career resources, work-shops, job fairs, and special programs to connect jobseekers with employers.

For Reyes, she especially needed to improve her Englishand worked with a Boston Career Link career advisor to find the right program. Her career advisor connectedher to the International Institute of Boston where Reyes enrolled in and completed an English forEmployment class.

“When I lost my job, I had no idea where to go for help,but my career advisor explained the whole process tome,” Reyes said. Armed with improved language skills,Reyes was able to find employment as a housekeeper atthe Doubletree Guest Suites in Waltham. “I’m veryhappy there,” Reyes said.

While Reyes came to Boston Career Link for a trainingconnection, others come to learn about current openings,receive assistance in their job search, learn job searchtechniques, and receive instruction on how to apply for a job online.

Marcelina ReyesThe Boston Career Link Connection

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“They also helped me understand the pressures I’d haveto deal with when working with people with disabilities,”she adds. “Goodwill really paved the way for me toadvance in the field I love.” Within a month of her graduation, Rugenia landed a job as a residential counselor with Bay Cove Human Services, one of theprogram’s employer partners.

Rugenia’s new job has been perfect for her because BayCove is also helping her go back to school. “I’m blessedbecause Bay Cove’s commitment to continuing educationis exactly what I want. We are definitely on the samepage. I’m so happy that everything is turning out sowell. My career is moving forward and I’m proud that inaddition to healing bodies, soon I’ll be healing minds andspirits as well.”

Like so many other graduates of Goodwill’s job training andcareer services programs, Rugenia deeply appreciates theexpertise and the compassion of the people at Goodwill—and the generosity of those who support Goodwill.

Page 4: 2009 Goodwill Annual Report

Goodwill youth programs serve hundreds of young people with great potential but limited opportunitieseach year. Here’s how Goodwill’s programs for young people made a difference in 2009:

• Welcomed 461 campers to Goodwill’s Fresh Air Camp in South Athol, Massachusetts, where theyexplored, learned, made friends, played sports and gained the self-confidence needed to succeed in life.

• Served 123 girls in Goodwill’s BNY Mellon Academy for Girls, an after-school program designed to helpgirls improve academic performance, become leaders, and set goals for higher education and careers.

• Assisted 98 high school students at risk of not passing the required standardized tests by connectingthem with tutoring, career counseling, and employment services.

• Engaged 32 students with special needs from Boston, Lynn, and Salem in programs that provideassistance in transitioning to work.

Youth Programs Connections for Young People

Sometimes the connection to Goodwill is so strong, Goodwill becomes likefamily. That is how it has been for Cleo Lewis, a bright sophomore atCharlestown High School, who has been enrolled in Goodwill’s after-schoolprogram, BNY Mellon Academy for Girls, since she was in grade school.

Cleo’s first exposure to Goodwill’s youth programs was at the Goodwill FreshAir Camp. Cleo was a camper for three summers and particularly enjoyed theacademic activities. “I wasn’t crazy about the bugs,” she recalls, “but I really hada good time at camp. The counselors were great!” She also made many newfriends at camp and developed self-confidence—one of her most endearingattributes—that has blossomed over the years.

Making the connection to Goodwill’s after-school program was easy because it was a family tradition. Cleo’s older sister and her cousin both attended andtold her how the Academy had helped them improve their grades. Cleo couldn’twait to enroll. Today, she is enjoying her seventh year at the Academy. She isa “straight-A” student (except, she points out, for Gym) and has become apeer leader in the after-school program. “I love being a peer leader,” saysCleo, “because I really like helping other girls. When I first started coming to the after-school program, I met really goodrole models who were older and who helped me a lot. Now I can do the same thing for the younger girls.”

Fulfilling Her PotentialWhen Cleo is not doing her own homework or mentoring some of the younger girls, she is busy learning about colleges. “Ialways wanted to go to college,” says Cleo, “and the Academy is teaching me what’s involved.” Helping young girls set andmeet educational and career goals are two of the most important components of the Mellon Academy mission. Cleo is takingfull advantage of that guidance: “Being a peer leader here has made me realize I really enjoy helping others,” she adds.“Right now, I want to become a doctor or a nurse after college. I’m not sure which, but I know I want to go into the fieldof medicine. It’s a rewarding career and I know that’s the direction for me.”

Cleo is clearly a person with enormous potential. Her afternoons at Goodwill are honing her academic and leadership skillsand helping her make informed decisions about her future. Thanks to friends who support Goodwill and the youth programsthat benefit hundreds of young people, Cleo is on the path to a bright future.

Cleo LewisConnections Make the Future Bright

Cleo

Lewis

4. annual report 2009 goodwill connects

Visitors to the Peabody Essex Museum in Salem see exhibitions and collections that include Native Americanartifacts, fashions of Iris Apfel, photographs by ValerieBelin, and paintings from India. What they don’t see is dust,fingerprints, or smears. That’s because the museum hiredan enthusiastic high school student named Eric Chouinardas a member of their maintenance and janitorial team.

The story of Eric’s job at the museum began when Ericenrolled in the Goodwill School to Work program in conjunction with Salem High School. For the entire schoolyear, Eric came twice a week to Goodwill’s job training center in Salem and learned about careers and interviewingskills. When he heard about an internship opening at thePeabody Essex Museum, he applied—along with nearly 300other students. But it was Eric who got the call.

“I wasn’t scared at all,” says Eric. “The mock interviews I had at Goodwill really helped prepare me. And I feel comfortable talking to people anyway.” Eric’s positive attitude and enthusiasm for work won him the internshipon his first and only interview. He was quickly noticed byRobert Monk, the director of facilities and security. “Erichad excellent references and that was important because

janitorial and maintenance work in a museum is different.We are very particular about who we employ and train,”says Monk. “Eric won us over immediately with his terrificattitude and great work ethic.”

When Eric’s internship ended, the museum hired him as apart-time employee. “I never had a real paying job beforeand I felt really excited and grown up,” Eric recalls. “I workthere five days a week and I love the work. I vacuum thecarpets, stack the chairs, wash the windows and glassdoors, and keep the bathrooms clean. I like the people Iwork with and everything in the museum. I go to all thefunctions and events, too,” he adds with a note of pride inhis voice.

When Eric graduates from high school, the museum plansto hire him as a full-time employee. As Monk puts it, “Erichas earned the position. Goodwill made the connection andhelped set him on his way, but from then on it was Eric’spositive attitude, willingness to work hard, super productivity,and great sense of humor that made him such a joy to havearound. I wish we had ten more just like Eric!”

goodwill connects annual report 2009 5.

Eric

Chouin

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“The mock interviews I had

at Goodwill really helped prepare me.”

Eric ChouinardMaintenance and Janitorial Team

Peabody Essex Museum

Eric ChouinardFinding a Museum-Quality Connection

Page 5: 2009 Goodwill Annual Report

“Goodwill gave methe chance I really

needed. I’m gratefulthey helped mechange my life!”

The Goodwill StoresAllston-BrightonBoston - Harrison AvenueBoston Outlet StoreCambridge HyannisJamaica PlainQuincySomervilleSouth AttleboroSouth BostonWorcester

Attended Donation CentersArlington Boston Concord Lexington NewtonvilleNorwoodPeabodySudburyWellesleyWoburn

Donation Sites at Recycling CentersBarnstable Brockton Dennis Eastham Hanover Harwich Hingham Mashpee Medfield Needham Plymouth Southborough SudburyWayland Wellesley Westborough Weston Yarmouth

Donations may also be made at ZOOTS dry cleaning stores.Visit www.goodwillmass.org forGoodwill Store and DonationCenter addresses and more information about Goodwill.

The Goodwill StoresMaking the Retail Connection

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Goodwill opened two new stores in 2009, bringing the total number of Goodwill Stores in eastern andcentral Massachusetts to 11. And, The Goodwill Stores continued to be a destination of choice for budget-conscious shoppers. The Goodwill Store at 1010 Harrison Avenue also surpassed $2 million inrevenue during the fiscal year—a first!

The new South Attleboro store on Route 1 is in new territory for Goodwill. The 16,000 square footstore, which opened in August, is modern-looking and spacious. The store is stocked with merchandisefrom its own donation center.

The new Jamaica Plain store on Centre Street is smaller, but packs a lot of value in its 6,300 squarefeet. The store is also a homecoming of sorts for Goodwill, which operated a store in Jamaica Plainuntil 2003. It opened in October.

Bringing bargains to communities with stores is only part of the storybehind the Goodwill retail enterprise. Retail is a key part of Goodwill’ssocial enterprises that provide job training opportunities—and pay-checks—to people motivated to overcome disabilities and other barriers to entering the workforce, while at the same time providingjobs and raising awareness of the Goodwill mission.

A wonderful example of the success of Goodwill’s social enterprises is Leo Purcell who isnow a team leader in Goodwill’s Somerville store. “I don’t know what I would have done ifit hadn’t been for Goodwill,” he says. “You see, it all happened because, well, because Ihad some trouble with the law. Nobody would hire me. Nobody. I tried everywhere andeverything, but I couldn’t get a job.”

But then the Massachusetts Rehabilitation Commission referred Leo to Goodwill. “That’swhen I got a break because Goodwill didn’t turn me away like the others. They gave me a chance,” he says. After going through a job readiness training course, Leo gained on-the-job training working in Goodwill’s Distribution Center for a year and a half. “It was well worth it,” he recalls. “A lot of people helped me, especially my case manager.”

Leo’s second break came when Goodwill was able to place him in a job at The GoodwillStore in Davis Square in Somerville. “It was pretty hard at first,” remembers Leo. “I hadto learn how to deal with customers, something that was new for me. But I worked reallyhard and Goodwill saw that. They saw that I had grown up and was serious about my job.In six months I was promoted to team leader!”

Today, Leo is happy and enthusiastic about his work. He says, “I’m not in trouble anymore and I feel good about my life now. Goodwill gave me the chance I really needed. I’m so grateful that they helped me change my life!”

Leo PurcellThe Life-Changing Connection

Leo PurcellTeam Leader

The Goodwill Store, Somerville

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Page 6: 2009 Goodwill Annual Report

Vinfen, like Goodwill, is a growing nonprofit organization that plays a vital role in helpingindividuals in the community who have disabilities. In fact, Vinfen is one of the largestproviders of mental health services in Massachusetts.

Established in 1977, the organization provides a broad array of services that help children,youth, and adults with psychiatric, developmental and behavioral disabilities.

“Vinfen served over 7,000 people in 2009, and we play a crucial role in our area’s chronic healthcare system,” says Vinfen CEO Bruce Bird, Ph.D. “We provide a pathway for individuals from the hospital to a halfway house and then to a group home. We wereway ahead of the curve in developing our facilities and programs.”

Bird adds, “What Vinfen does is fulfill the real promise that people with more than theusual challenges can live happy lives. We have a great model and a great team. We alsohave a great need—a caring workforce. That’s why our connection to Goodwill is so important.”

Good Workers from GoodwillThe connection between Vinfen and Goodwill began many years ago and has since growninto a formal partnership. “Goodwill is a true partner,” says Bird. “It’s hard to find good

Goodwill and Vinfen Connect for Jobs

Business Partnerships

2009

Where Business Connections are Good Business

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Connecting businesses and other organizations with potential employees is what Goodwill is all about.These connections make it possible for Goodwill to fulfill its mission of helping individuals achieve independence and dignity through work—and for employers to fill openings with good workers. In thepast year, such connections resulted in employment for job seekers from Goodwill programs in companies like DSW Shoe Warehouse, Stop & Shop, and The 660 Corporation, just to name a few.

Goodwill’s connections with the business community take many other forms as well. For example,Goodwill’s annual “Put Your Clothes to Work” corporate clothing drive, sponsored by Caturano andCompany, BNY Mellon, Building Impact, The Castle Group, Bingham McCutchen, and The TJXCompanies, continues to make a difference in people’s lives. In 2009, employees from more than 50companies participated in business-appropriate clothing drives. Clothingfrom these drives made it possible for Goodwill’s Clothing Collaborativefor Job Trainees program to offer more than 500 job seekers, bothmen and women, with interview attire and accessories free of chargeto help them find employment.

Business connections also helped make it possible for Boston CareerLink to sponsor four job fairs involving 24 employers and to hold 80on-site employer recruitment sessions serving almost 1,800 job seekers.And many businesses also provide financial support that keep Goodwill’sjob training, career services and youth programs going and growing.

Here’s a closer look at one of Goodwill’s valued partnerships.

Bru

ce Bird

people for entry-level positions in the humanservices arena. Goodwill has a wonderful program called ‘HELP’ that stands for HumanServices Employment Ladder. The individualsthat graduate from their HELP program are agreat source of good workers for Vinfen.”

Bird adds, “The job training they receive atGoodwill is an excellent background for ourown rigorous training and evidence-based bestpractices. Goodwill’s HELP graduates make thetransition easily and move into the workforcewhere they have a solid career. And they havesomething even more important—hope for aproductive, responsible life.”

Goodwill Connections

Job Training and Career ServicesTotal served........................................................7,236 Business Partners ......................................1,000 plusOutSource Resource Customers............................88

Youth ServicesFresh Air Summer Campers .................................461School year programs...........................................253

GoodwillEmployees ............................................................296Facilities ..................................................................12 Cash gifts .........................................................19,245Massachusetts communities served ....................265

The Goodwill Stores / Donated GoodsPounds of donated goods.....................18,000,000 +Individual donations.......................................400,000Goodwill donation centers......................................37Businesses contributing goods ..............................88Goodwill store customers..............................660,000

Community OutreachVolunteers .............................................................600Holiday toys distributed........................................400Thanksgiving meals served ...............................1,400

Page 7: 2009 Goodwill Annual Report

Board of Directors Senior Staff

A number of events support and raise awareness of Goodwill’s

charitable mission every year. Here’s a snapshot of a few of the

events that made 2009 a special year.

The Good Party

Board member Peter Morrissey and

Thomas Marshall, district manager

of Stop & Shop, sample some of

the fare at Goodwill’s Good Party

on June 11, 2009. More than 300

guests attended Goodwill’s annual

fundraiser.

Brides on a Budget

A happy couple looks at wedding

dresses at Goodwill’s Brides on a

Budget event in March 2009.

A local retailer donated more

than 1,000 new wedding dresses,

which Goodwill sold at very

affordable prices.

Thanksgiving-in-a-Basket

A family gets a Thanksgiving

basket from New England Patriots

player Rich Ohrnberger at the

annual “Thanksgiving-in-a-Basket”

event sponsored by Goodwill, the

Patriots, Shaw’s Supermarkets,

Sterilite Corp., and Willow Tree

Farms. The event provided

Thanksgiving baskets to more

than 200 families.

Good Connections at Goodwill 2009 Highlights

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Allen Maltz, ChairBlue Cross Blue Shield of Massachusetts

Steven Pogorzelski, Vice ChairClickFuel.com

Mary L. Reed, ClerkBessie Tartt Wilson Initiative for Children

Nancy L. Aubrey, TreasurerCaturano and Company

Joanne K. Hilferty, PresidentMorgan Memorial Goodwill Industries

Kevin T. BottomleyDanversBank

Theresa M. BrestenHP Hood LLC

Edward CassidyAEW Capital Management, L.P.

Jovita FontanezCity of Boston

Prof. Herbert LemelmanSuffolk University School of Law

Stephanie LovellBoston Medical Center

Michael ManoogianThe TJX Companies, Inc.

Peter A. MorrisseyMorrissey & Company

Linda ThompsonNew England Baptist Hospital

D. Ellen WilsonFidelity Investments (Retired)

Joanne K. HilfertyPresident and CEO

Patrick M. DuffVice President, Finance and CFO

Terrence FitzpatrickVice President, Social Enterprises

Carol D. IshkanianVice President, Development and External Affairs

Mary G. RahalVice President, Human Resources and Administration

CreditsEditorJames HarderDirector of Communications

PhotographersZev Fisher Zev Fisher Photography

Joey Libby Joey Libby Photography

Maria Arabbo Maria Arabbo Photography

DesignerAmanda PuglisiStudio A Design

WritersRichard P. MurdockMurdock Associates

James HarderDirector of Communications

Morrissey & CompanyShaw’s SupermarketsStop & ShopThe TJX Companies, Inc.UPS

Companies Represented on theGoodwill Business Advisory CouncilBlue Cross Blue Shield of MassachusettsCaturano and CompanyDunkin’ BrandsHampton Inn & SuitesNational Grid

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Page 8: 2009 Goodwill Annual Report

2009 Financial ReportGoodwill continually strives to be as efficient andeffective as possible when it comes to the use of fundsraised in support of its mission, which is to provideexemplary job training and related services to helpindividuals with disabilities and other barriers to self-sufficiency to achieve independence and dignitythrough work. In 2009, Goodwill had revenue andother support of $26,086,300. It concluded the fiscalyear with net assets of $17,468,000. Donations makean immediate and direct impact on people’s lives. Infact, 86 cents of every dollar spent went directly toprograms and services that helped transform lives.

Management andGeneral Expense

9.5% Fundraising

4.4%

Programs and Services

86.1%

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f Exp

ense

sGoodwill works with more

than 1,000 businesses and

organizations to support

job trainees, Boston

Career Link members, and

youth participants.

Here’s a partial list of

business partners:

A. J. WrightAction for Boston Community

Development (ABCD)AdeccoAMC Loews TheatresARAMARKAerotekArbor AssociatesAu Bon PainBarnes & NobleBay Cove Human ServicesBeacon Street GirlsBed Bath & BeyondBest Home CareBest Western Roundhouse SuitesBessie Tartt Wilson Initiative

for ChildrenBeth Israel Deaconess Medical CenterBeverly HospitalBingham McCutchen BJ’s Wholesale ClubBlue Cross Blue Shield of MassachusettsBNY MellonBoston America Corp.Boston CollegeBoston ConcessionsBoston Fire DepartmentThe Boston GlobeBoston Medical CenterBoston Public Health DepartmentBoston Public Schools DepartmentBoston UniversityBrigham & Women’s HospitalBuilding ImpactBurger KingCaritas Christi Health CareThe Castle Group

Caturano and Company Century BankChadwick’s of BostonChex Finer FoodsChildren’s HospitalCitizens BankCity Fresh FoodsComcastCommunity Resources for JusticeCorporate ExpressCostcoThe Country ClubCrittenton Women's UnionCSXCVS/pharmacyDancing Deer Baking Co. Denterlein WorldwideDollar/Thrifty Car RentalDoubletree Guest SuitesDSW Shoe WarehouseDunkin’ BrandsDunkin’ DonutsEastern BankFranklin Park ZooFriendly’sG&G PrintingGarelick FarmsGrossman Marketing GroupHaley HouseHallsmith-SYSCOHampton Inn and SuitesHarborlight HouseHarvard UniversityHarvard VanguardHertzHome DepothopeFoundHorace Mann SchoolHP Hood LLC Intercity HomecareKFCLa Alianza HispanaLegal Sea FoodsLensCraftersLongwood Medical Childcare CenterLSG Sky ChefMacy’sMarket BasketMarriott HotelsMarshallsMASCOMassachusetts Council of Human

Service Providers

Massachusetts General HospitalMassportMBTAMcDonald’sMetroPCSMicrosoftMonster Worldwide, Inc. Morrissey & CompanyMSPCAMuseum of Fine ArtsNanco-Nancy Candy Sales Co., IncNational GridNational WholesaleNew England AquariumNew England CranberryNordstrom RackNorth Shore ARCNorth Shore SpiritNortheast StaffingNortheastern UniversityNSTAROld Mother HubbardPartners HealthCarePaul Revere TransportationPeabody Council on AgingPeabody Essex MuseumPeabody Post OfficePearson EducationPhoenix MediaPine Street InnPremier Paint Finishes/AJ Cleaning, IncProject HopeProject SmileRadisson HotelRaytheonRiverside Community CareRosie’s PlaceRoxbury Community CollegeRoxbury Tenants of HarvardSafe Harbor ShelterSalem Plumbing SupplySalem State EnterpriseThe Salvation ArmySecuritasSeaport HotelThe Shattuck ShelterShaw’s SupermarketsSheraton HotelThe 660 CorporationThe Snack ShopSnap ChefSouth End Community Health CenterSovereign Bank

St. Mary’s Women & Children’s CenterStaplesStarbucksState Street Sterilite CorporationStevenson & BrookStop & ShopSuburban Auto BodySylvaniaTargetTartt’s Day Care Centers, Inc. TJ MaxxThe TJX Companies, Inc.TradeWorksTraditional BreadsTransform PlasticsTropical FoodsTufts Medical CenterTurn Key MarketingUGL Unicco U-HAULUniversal Technical InstituteUPSUrban EdgeUrban League of Eastern MassachusettsUS CensusUS Postal ServiceVerizonVeterans Administration Food ServicesVeterans Transportation ServicesVictory ProgramsVinfenThe Waldwin GroupWalgreensWal-Mart StoresWatts SecurityWendy’sWillow Tree FarmsWoods MarketingWork, Inc.World Trade Center Boston YouthBuildYWCA BostonZoo New EnglandZOOTS

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Page 9: 2009 Goodwill Annual Report

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www.goodwillmass.org

Morgan Memorial Goodwill Industries1010 Harrison Avenue

Boston, MA 02119-2540

617.445.1010

www.goodwillmass.org

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