working with humans joe gerstandt shrm 2016
TRANSCRIPT
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
@joegerstandt
#SHRM16
Working with Humans
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Thanks, Melissa
Melissa Bateson, Newcastle University
Melissa Bateson, Newcastle University
Medical school applicants
interviewed on rainy days received scores equivalent to a 10% lower mark on the MCAT than those
interviewed on sunny days.
Donald Redelmeier, MD and Simon Baxter, BSc, University of Toronto Medical
School, 2009
Adrian North, David Hargreaves, and Jennifer McKendrick, University of Leicester
in the United Kingdom
76.9% 73.3%
Behavioral science builds understanding of how people psychologically react and behaviorally respond to interventions, environments and stimuli.
Behavioral science:
…is a relatively new field.
…insights often run counter to conventional wisdom and common practice.
…can help us challenge misguided interventions or even flaws in the basic set-up of people management.
To the cubes!
Behavioral economics examines how social and regulatory systems create incentives and constraints, thus shedding light on what influences individual and group behavior.
Cognitive psychology looks at behavior and thought processes and how people respond to stimuli. Here the emphasis is more on individuals than social systems.
Behavioral or social neuroscience looks at brain activity, (fMRI, EEG) and links this to mental processes and tasks. It can illuminate similarities in how we respond to situations and sheds light on how mental processes are prioritized.
team-building
change
selection & recruitment
employee
engagement
ethics
conflict
learning
&
development
performance
management
pay & reward
MT
engineers
MT
management
MT
engineers
MT
management
MT
engineers
NASA
management
MT
management
MT
engineers
NASA
management
MT
management
MT
engineers
NASA
management
Tuesday
morning
January
28th
1986
MT
management
MT
engineers
NASA
management
MT
management
NASA
management
groupthink:
mode of thinking that happens when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives. Group members try to minimize conflict and reach a consensus decision without critical evaluation of alternative ideas or viewpoints.
consider
decision
making… 1 - 10
What
makes it
better?
groupthink
Solomon Asch, 1953
“…being excluded from a group triggers activity in the same regions of the brain associated with
physical pain.”
Fear of Being Different Stifles
Talent
Harvard Business ReviewMarch 2014
Kenji Yoshino, Christie Smith
29% altered their attire, grooming or mannerisms to make their identity less obvious
40% refrained from behavior commonly associated with a given identity
57% avoided sticking up for their identity group
18% limited contact with members of a group they belong to
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40
pygmalion effect
Based on research by Robert Rosenthal and Lenore Jacobson, showing that biased expectations
affect reality and create self-fulfilling prophecies as a result.
confirmation bias
Our tendency to search for or interpret new information in a way that confirms preconceptions and
avoids information and interpretations which contradict
prior beliefs.
fundamental attribution error
An unjustified tendency to assume that a person’s actions depend on what kind of person that person is
rather than on the social environmental forces influencing
the person.
good person
This is a good person.
good person bad person
This is a good person.
bad person
It requires no hatred or fear to assign meaning to (or judge) the
things that we see, we do it automatically.
The problem is that we forget, do not realize, or deny that this even
happens.
What does a
pilot look like?
amygdala:
processing
and memory of
emotional
reactions,
especially fear
anterior
cingulate cortex:
autonomic
functions, rational
functions
(decision-making,
empathy, reaction
to reward,
emotion, etc.)
System
One
Thinking
“Fast
Brain”
System
One
Thinking
“Fast
Brain”
automatic, incredibly fast, with
little or no effort and no sense
of voluntary control:
• detect that one object is more
distant than another
• orient to the source of a sound
• complete the phrase “bread
and…”
• detect hostility in a voice
• answer 2+2=?
• drive a car on an empty road
• automatic responses
Fast. Efficient.
Not terribly accurate.
pre-frontal
neocortex:
perceptual
awareness,
thought,
language, and
consciousness
System
Two
Thinking
“Slow
Brain”
System
Two
Thinking
“Slow
Brain”
allocates attention to the
effortful mental activities that
demand it…concentration,
effort, intention are involved:
• look for a woman with white
hair
• monitor the appropriateness of
your own behavior
• fill out a tax form
• answer 97+23+19=?
• park in a narrow space
• intentional responses
Slow. Inefficient. Very accurate.
System
Two
Thinking
“Slow
Brain”
System
One
Thinking
“Fast
Brain”
stereotype
An idea or image; a mental framework that contains our
knowledge, beliefs, expectations and feelings about a social group.
Stereotypes allow for no individuality.
smoke
bowl
eat hamburgers
smoke
bowl
eat hamburgers
knit
wear glasses
eat salad
Using data from actual auditions for 8 orchestras over the period when screens were introduced, auditions with screens substantially increased the probability that women were advanced (within the orchestra) and that women were hired. These results parallel those found in many studies of the impact of blind review of journal article submissions.Caffrey, M. (1997, May 12). Blind auditions help women. Princeton Weekly Bulletin. Based on Goldin, C & Rouse, C. (2000). Orchestrating impartiality: The impact of “blind” auditions on female musicians. American Economic Review, 90, 715–741.
1.Clear outcomes.
2.Consider the human experience.
3.Become a student of human behavior.
4.Experiment.
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Predictably Irrational, Dan Ariely
Thinking Fast and Slow, Daniel Kahneman
Nudge, Thaler & Sunstein
Mistakes Were Made (But Not By Me), Tavris & Aronson
The Social Animal, Elliot Aronson
The Hidden Brain, Shankar Vedantam
Drive, Dan Pink
Switch, Dan and Chip Heath
