PremiereMarkey Group, Q1, Quadrant Distribution Centre, Quadrant Way, Hardwicke, Gloucester. GL2 2RN.01452 886100 • info@premierekitchens.co.ukwww.premierekitchens.co.uk

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Product printed on a Carbon Neutral Press

The mark ofresponsible forestry

The Premiere Difference

Providing High Quality Kitchens for over 25 years

Premiere

Creating tomorrow’s environments…

Achievement & Benefits

Quality

Established in 1989, Premiere is oneof the leading kitchen and furniturecompanies in the UK.

Quality is assured as all productsare manufactured at Premiere'sstate-of-the-art factory which hasthe capacity to cater for volumeorders. Premiere also offers a fullsurveying design service anddelivery by its own fleet of vehicleswhich makes fast turnaround timeseven faster.

We know that every client hasdifferent requirements and beforeoffering any solutions, we alwaystake time to fully understand youraims so we’re clear on what yoursuccess looks like and can focus onhelping you achieve it.

As part of the Markey group, ourunique combination of knowledgeand experience from construction toaccommodation means we areideally placed to meet all yourkitchen related needs.

Creating tomorrow’s environments…

Introduction

• Our kitchens have achieved alifecycle assessment of 25 yearsfrom BLP which means long termmaintenance costs will beminimised.

• Our products arrive 100% fullyassembled, saving you valuable timeon site.

• 15 year guarantee on allmanufactured parts.

• 10 year discontinuation policy whichprovides peace of mind and futureproofing for any current ordersplaced.

• Premiere have the shortest lead-timefrom order to delivery.

• All our manufactured products arefully accredited to Fira Goldstandard.

• Order at your convenience with our24/7 online ordering service

• We’ve achieved zero landfill statusand can help your green credentialstoo.

“Premiere’s customer ca

re

approach has had a constructive

influence on Notting Hills' kitchen

replacement programme”

Samuel Fawehenmi

(Notting Hill HG)

Premiere's aim of providing customerswith outstanding products andexcellent levels of service isunderpinned by a strong commitmentto quality and continuousimprovement.

Product•Our kitchen units come with 18mm

carcass and doors and 8mm MFCback panels as standard resulting ina robust product designed to outlastour competitors equivalents

•Our products come with 170 degreeBlum hinges as standard

•All moving parts come with alifetime guarantee providingassurance they will last the test oftime

•All our manufactured doors comewith durable and 100% recyclableABS edging as standard

•Premiere units are assembled withcontact adhesive and dowel tofurther maximise rigidity

•Our units have extra rigidity andstrength provided from 100mm widerails at the top and back.

•We have no recorded defects for ourcomponents for over 25 years.

Components •We only use the best components

from suppliers who understand anddesign products for kitchen users.Products are tested over 100,000

times which over a 25 yearlifespan of a kitchen is 4000

times per year.

"Premiere Kitchens are agood local supplier with excellentcustomer service. They consistently deliver aquality range of products whilst maintainingbest value for money"Nick Lacey (Stroud DC)

It’s easy to talk about protectingthe environment, butwe demonstrably mean it.

•Our OTIF measurement, which is the envy of our competitors, isbased on whole kitchen deliveries and not individual componentparts.

•Robust internal processes are in place to ensure we offer ourcustomers the best possible serviceand to guarantee that are ourperformance are fullyaccountable andmeasurable.

•On a day to day basisour customers receive apersonalised servicethrough a dedicatedaccount manager andregional customer serviceteam.

•We take a customer centricapproach to our business,valuing customer feedback andwelcoming face to face meetings via ouraccount management team

Communication•Customer communication is a critical part of

the Premiere delivery service. For example, as a courtesy; we contactour customers both 24 hours prior to deliver and an hour before wearrive aiding a customer’s time efficiency and help to reduce labourcosts by minimising standing time.

Online Systems – Visibility

Providing a quick and simple service is a vital part for any business.Visibility enables you to have current and historical data to handleading to a much reduced timeframe in dealing with maintenance ororder issues.

•The system has been decided with our customers to help youstreamline your business processes.

•Order at your convenience and access kitchen drawings 24/7through our online ordering service.

•Convenient search options by scheme, address, quote no. or UPRN,benefitting both clients and contractors.

•Track deliveries and place orders at any time of day•Upload property lists to track progress of your schemes•View your quotes and 2D and 3D plans at the click of a button•Several reporting options to suit your requirements for example you

can search by; colour popularity, worktop, or accessories used•You can book all your surveying requirements online. This provides

you with:• Provision of overview of plans• Live updates of projects

"Premiere havesupplied nearly 4,000kitchens to our contractors on

a PPC contract and have been apleasure to deal with”FM Allen(Bracknell Forest Homes)

Achievements•Premiere is proud to be

winners of the NationalSustainability Award 2014.The only UK kitchenmanufacturer to achieve this.

•Over a 5 year period we haverecycled 47 tonnes of plastic and 201 tonnes of cardboard.This is the equivalent of 168,500 footballs and 132,000 pizzaboxes.

•We also offer a free packaging collection and recycling scheme toour customers which will reduce your costs and help your greencredentials

•All our products are sourced and manufactured in the UK, and90% of our suppliers are within a 75 mile radius of ourpremises.

•We add genuine environmental value as all Premieremanufactured products are 100% fully recyclable.

Packaging•We have improved our packaging process by using more efficient

machinery that can be quickly adjusted or adapted to suit anyshape or size of material. It’s ideal for the timber andmanufacturing trade.

Biomass Boiler•Our state of the art Biomass boiler recycles equivalent of 16,775

average sized trees per annum and is the main contributor toensuring we achieved our zero waste to landfill target.

•The boiler provides the factory and offices with all its heat and hotwater and has contributed to a gas saving of 1,020 tonnes ofCO2 per annum, the equivalent usage of 638 houses.

“Visibility is easy to use

and effective. It adds value to our

scheme and reduces the need for

day to day enquiries”.Matthew Legg(Lovell)

Sustainability & EnvironmentalCustomer Service

We pride ourselves on our committed honest approachto customer service and delivered On Time, In Full.