what is cloud telephony

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WHAT IS CLOUD TELEPHONY?Next generation communication technology for business

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• Is it something like Skype?• It is data center?• But without TELCO’s , how can any anyone manage & do analytics on my business call?

Lets first understand basic PBX solution

What is Cloud telephony??

Understand Legacy PBX

To Set up normal PBX any organization need

• A dedicated PRI line• PRI Server & card

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Understand Legacy IVR

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If you want to have an IVR , basic requirement• Complete PBX Solution, shown in slide 3• Application server• IVR server.

Understand Legacy Call Center Solution

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If you want to start a small call center(2-15 seater), basic requirement• Complete PBX Solution, shown in slide 3• Complete call center solution from legacy call center solution provider It’s very costly.

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Basic Cloud Telephony-Architecture

The cloud telephony solution provided maintains all the hardware & software

• PRI Line

• IVR server application server

• SIP truck

• call recording,

• CTI, reporting

• Analytics module

• Many more.

Cloud Telephony - IVR

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If you want to have an IVR , basic requirement• Nothing(see slide6)• Service provider, will take of all the devices• Just Pay monthly charge & start service

• Now a small business can have basic IVR, Call recording & call monitoring

Cloud Telephony – Call Center solution

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If you want to start small call center, basic requirement• Nothing(see slide6)• Service provider, will take of all the devices• Just Pay monthly chargeComplete Call Center Solution can be started within few hours.


WHAT IS CLOUD TELEPHONY

• Cloud Telephony is a data communications technology where all communication applications, switching and storage devices are hosted at service provider premise, organization wanted to start the service just have to pay monthly charge and the full-fledged (i.e. IVR, Recording, Analytics & many more) telephony service can be started on traditional phones, mobile or system i.e. desktop, laptop


Call can be taken on:1. Mobile phone2. Landline3. System4. Laptop

All Server & equipment reside on Service Provider Premises


Benefits of Cloud Telephony

Zero Capital Expense: No upfront investment in hardware, software, or human resources

PBX Power Backup Maintenance

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• Scalable Solution(You Grow, I Grow) You can start with 1 agent and scale to unlimited agents on the same platform

Benefits

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Omnichannel Communication

Communicate with your customers via all the channels i.e. chat, call, sms,social media etc.

Benefits

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Flexible Staffing :Allow to route calls anywhere across India or world, Serve customer in local language at reduced cost

Benefits


Single contact number (unified number) : Irrespective of call volume, at the blackened you can have any number of representatives handling the call.

Only one number :+91-XXXXXXXXX

Customers

Benefits


Unified Number :Same number for all the locations. Number could become company identity

Customers

Customers

Customers

Benefits


• Track & Monitor Measure Performance of every individual, team and organization.• Real Time dashboard • Report :Daily, Weekly and

monthly

Benefits


Advanced Monitoring Solution

• Call Barge-in• Monitor agent call from

any place

Benefits


About Ozonetel: Ozonetel Systems is an India based Cloud Telephony Solution provider. Ozonetel is the only Indian company that developed complete cloud telephony platform and provide complete cloud contact center solution, multichannel( i.e. voice, email, social media, SMS, livechat.Click2CAll) communication solution.For more please visit us over the web at www.ozontel.com< http://ozonetel.com/> or just click here (http://ozonetel.com/customersignup.html) for free demo.

#CloudTelephony #Ozonetel @ozonetelsystems

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what is cloud telephony

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