automating smbs - cloud telephony

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Presented by: CSN Murthy CEO, Ozonetel Automating SMBs Cloud Telephony

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Page 1: Automating SMBs - Cloud Telephony

Presented by: CSN Murthy

CEO, Ozonetel

Automating SMBsCloud Telephony

Page 2: Automating SMBs - Cloud Telephony

SMB Automation so far……..

CRMOffice Suite

ERPMAIL

TelephonyAccounting

Storage/Backup

Page 3: Automating SMBs - Cloud Telephony

A Missed Call is a Missed Business Opportunity – be it Sales/Service/Support call. No systems available to measure, track & enable management with business intelligence

A Missed Call is a Missed Business Opportunity – be it Sales/Service/Support call. No systems available to measure, track & enable management with business intelligence

Business Drivers…

80% of the business transactions/Communication happen over the phone in regional languages with 50 million businesses

80% of the business transactions/Communication happen over the phone in regional languages with 50 million businesses

Setting up Reliable Communication infrastructure is hard & TCO is very highSetting up Reliable Communication infrastructure is hard & TCO is very high

Need for Cutting down Domestic Call Center CostNeed for Cutting down Domestic Call Center Cost

Page 4: Automating SMBs - Cloud Telephony

Admin and reporting

ReportsReports IVRIVR

RecordingRecording

PBXPBX

ACDACDCTICTI

TELCO

Admin and reporting

ReportsReports IVRIVR

RecordingRecording

PBXPBX

ACDACDCTICTI

TELCO

Traditional PBX/Contact Center Systems

Site 1

IP Phones

Site 2

IP Phones

Page 5: Automating SMBs - Cloud Telephony

Innovation: Private PSTN/TDM Cloud

5

Page 6: Automating SMBs - Cloud Telephony

SMB Automation Complete……Telephony Simplified..

DialerIVR

ReportsPBX

Telephony

ACD Voice Loggers

Admin and reporting Admin and

reporting

Page 7: Automating SMBs - Cloud Telephony

Future Proof Technology. No Technical team needed. Future Proof Technology. No Technical team needed.

Advantages

Plug & Play. Zero Hardware & Software Installation. Plug & Play. Zero Hardware & Software Installation.

Pay Per Use. Scale on DemandPay Per Use. Scale on Demand

Reduce Opeartional Cost by 70%Reduce Opeartional Cost by 70%

Business Intelligence in Real time – Track all Calls. Get Real Time Reports.Business Intelligence in Real time – Track all Calls. Get Real Time Reports.

Page 8: Automating SMBs - Cloud Telephony

SMB Adoption• Myth: India does not have early adopters• Traditional businesses (agarwal packers,

NephroLife, ICFAI, MyDentist Chain) have also taken to the cloud like a duck to water

• Businesses have adopted Cloud based PBX systems (Bizphone.in- Vaatsalya, Amagi)

• Businesses are replacing traditional call center solutions (Cloudagent.in - Bigbasket)

• Startups are also developing innovative telephony applications on KooKoo ( Zipdial, Practo, AskLaila)

Page 9: Automating SMBs - Cloud Telephony

Future….• We launched Cloud Telephony in 2010…Now

there are few more startups in the space looking at the potential. Cloud is here to stay and is now mainstream

• All our leads have been inbound. This shows the awareness & trust

• Mainstream customers are also joining the bandwagon cutting across verticals

Page 10: Automating SMBs - Cloud Telephony
Page 11: Automating SMBs - Cloud Telephony

Thank you

[email protected] 988 088 5108