why cloud telephony

Why do you need cloud telephony?

Save cost and improve produc6vity through Ziffy Cloud Telephony

ZNI Wireless Pvt Ltd -‐ 09554443322

Remove Telephony Down6mes

•  In this connected world few minutes of communica6on breakdown could cost you millions of rupees.

•  Cloud telephony removes the management hassle and down6me from your business dic6onary.


Run Business From Anywhere

•  Run your office from anywhere in the world or from any device (mobile, landline or through email).

•  One professional number for customers, which can route your calls anywhere or on any device.


Make a Las6ng Impression

•  Greet your callers with a professional voice message.

Some wise man has once said “your first impression is your last impression”


Toll-‐Free 1800 Numbers (The ul6mate lead magnet)

•  More the leads, be]er the revenues. No business can sustain if it fails to generate leads.

Toll-‐Free 1800 numbers increases the lead volume by 400% and hence the revenues.


Proper Lead Management

•  Every lead has a cost involved with it. Managing the leads efficiently in a mul6-‐user environment is a breeze with Ziffy’s CRM panel.


Interac6ve Voice Response (IVR)

•  Human resources are expensive, don’t let them waste their 6me on small, repe66ve and sta6c queries. Make unlimited depth IVR menus and bifurcate queries before handing over them to tele-‐execu6ve.


Low on Budget? Try Missed Call

•  Cheaper than Toll-‐Free 1800 numbers but s6ll gives you Toll-‐Free flavor for your marke6ng campaign.


Missed Call Service

•  Ziffy is the only company in the world, which gives you Voice Response on a missed call.

•  Full API support


Missed Call IVR Flow


Real Time Repor6ng

•  Keeping track on expenses is must for every business. Ziffy provides you a real 6me CRM panel to mange and check your usage, logs and IVR.


Failover Call Handling

•  Unable to a]end calls? Provide mul6ple failover numbers, which will be automa6cally called if primary number is not reachable and 6ll then caller will listen a melodious tune.


Keep Unwanted Calls Away

•  There are 6mes when you really want to ignore some calls. Use Ziffy black / white list feature to control who can call you on your Toll-‐Free or IVR number.


Real Time Alerts

•  Not able to a]end a call? don’t worry, Ziffy gives you real 6me email and SMS based alerts for all missed calls on IVR.


Mul6ple Call Handling & Queuing

•  Expec6ng huge number of calls? Don’t worry, Ziffy can handle thousands of calls simultaneously and you can take them one by one without spending upon your hardware and solware.


Convenience Calling

•  Caller can request a call back in case representa6ves are busy on another calls.


IVR Subscrip6on

•  Gain your customer’s trust and loyalty. Allow them to add or remove themselves from your mailing (SMS or Voice Calls) lists with a touch of bu]on.


Automa6c Complaint Management

•  Let your customers register their complaints 24x7 from phone. No human interven6on required.

•  Increase sa6sfac6on level with instant SMS or Voice based response.


Time Based Call Rou6ng

•  Define mul6ple call rou6ng number based on 6me i.e. one for office hours and another for late hours or just inform the caller via audio message about the office hours.


Call Flood Control (CFC)

•  Limit the number of 6mes a single caller can call on your toll-‐free number.

•  Control your cost and spam calls with CFC.


No Addi6onal Hardware or Solware

•  Save your money on hardware and solware.

•  Use your exis6ng telecom resources.

•  Scalability, reliability and redundancy comes free with all Ziffy services.


S6ll Not Convinced? Let us understand your requirement.

Board Line: 09554443322 Missed Call: 09598780001

Toll-‐Free: 1800-‐200-‐5777 Web: www.ziffy.in


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