gradwell cloud telephony

www.gradwell.com | 01225 800 800 | [email protected]

Cloud Telephonyfor Small Business

“VoIP has proved to be a real boon for our small business. It has enabled our international staff to actively work together in driving sales.”


What is Cloud Telephony for SMB

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Gradwell's communication technology puts you in control of your business: our products and services allow you to operate 24/7, connect remote offices, manage enquiries while you sleep.

A complete phone system that is really useful for your business

Runs over the internet – high quality, low cost Helps you answer the phone faster, more accurately,

anywhere you have an internet connection Service customers better, do deals faster


What do I get?

Real telephones on your desk or apps on your mobile phone

Real telephone number, either your existing one ported over or a new one.

Any type of number, geographic or national, uk or worldwide

Cloud Telephony / Voice over IP / Internet Telephony = all the same – phone plugs into your broadband router & you make & receive calls.

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Example Small Business

5 staff in London Office- PA works from home 2/5- Business Broadband 3 yr old- 3 Phone Lines

CEO works from home Email, website

- Fragmented IT & Telecoms- 2003 Server

Office Phones Personal

- Broadband @ Home 4x Personal Mobiles

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Service Current Gradwell

Calls £ 80 £ 65

Phones £ 40 £ 40

Broadband £ 50 £ 50

Email £ 50

Server Maintenance

£ 200

Website £ 10 £ 10

Totals £ 380 £ 215


Benefits to our example customer

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£165 of monthly savings Intercompany calls are free20% saving on other callsPhone system that supports home working

Seamless remote workingNo downtime with on-site servers

Gradwell can advise on faster & more reliable broadband


Trades, Construction, Facilities

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Use voicemail 2 text to receive a short transcription of your messages – saves hours of listening to voicemail.

Simply forward voice & fax messages to a colleague for instant action


Professional, Finance, Legal & Property

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Record all your calls & download them from our website on demand

Download call stats to get an audit trail of who called where.

Fax2Email means you get faxes as a PDF file, voicemails & emails combined in one inbox.

Cloud Telephony allows you to combine multiple phone lines down a single broadband line – so you only need one BT line

Our line rental is upto 40% cheaper


Manufacturing & Distribution

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DECT cordless phones can give universal coverage across a warehouse

Calls between sales offices & distribution center's are free

Why not connect your network of resellers, or give the factory in china a phone for free calls across the supply chain?

Call barring, internal only phones & max spend limits give peace of mind that employees are not running up big bills.


Film Support, Creative Industries & IT Service

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A Film Producer client has a Hollywood & a London number on his phone

The studios think he is just down the road

He had no roaming charges whilst in Cannes for 2 weeks

Using a local pay-go SIM and used our app to make calls over 3G & wifi


Restaurants, Cafes & Bars

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Frequently Bars, Restaurants and Hotels don’t have enough lines and miss bookings due to cold calls.

Cloud Telephony never gives an engaged tone & can ring multiple phones at once.

If you are on the phone, calls can transfer to a reservations service


Expat & Overseas Business

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Create a UK presence while you work away. No matter what time zone you’re in, Gradwell’s time-of-day routing will ensure you’ll never miss a call.

Use our digital receptionist & caller id routing to send calls to the right person

Give your manufacturer a local number that they can use to call your UK office on – no more international phone bills.

Use our free conference calling to keep the team coordinated.


When is a good time to switch?

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Customers often switch telephony systems at a point of change in their business- Moving premises- Expanding or Downsizing

Voice & broadband moves can be coordinated, number porting choreographed and the system setup & tested in advance of the big day


What are the phones like?

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Fixed or Cordless Glass, Metal, Plastic or Rugged Great value through to high end

handsets Caller ID, Hold, Transfer, Conference,

Divert, Directory all come as standard

£120

£81£56.50£78

All prices ex VAT


What does it cost?

Single User

• £4 per month• One number / Line

• Voicemail

• Answer your calls on your desk phone or mobile

Cloud Telephony for Business(Multi-User)

• £8 per month• One Number• 2 Lines• Ten Extensions

• Supports additional numbers & direct dials

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All prices ex VAT

Ring GroupsCall queuingCaller ID RoutingCalendar based RoutingPIN Controls

Hot DeskingMusic On HoldVoice MenusConferencing

All Cloud Telephony options include:


Call Bundles

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No of Mins 1000 2000 3000 4000 5000 10000

UK LandLine £8.00 £12.00 £16.50 £20.00 £22.50 £45.00

UK & International £9.00 £16.00 £21.00 £25.00 £27.50 £50.00

Uk Mobile £55.00

£100.00

£135.00 £160.00 £187.50

£350.00

Our call bundles offer a cost effective way for you to fix your business telephony costs – let us analyze your bill & recommend a package.

International Bundle includes land line calls in Argentina, Australia, Austria, Belgium, Canada, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, USA


Online Self Service – Telephony Dashboard

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Multi Call Queue / Company Welcome Announcement

Free Voicemail Per HandsetVoicemail To EmailFree Caller Diversion / Forward

Call PickupCall TransferFree Hunt GroupsDo Not Disturb FeatureIncoming Call RulesMusic On Hold ManagementConference Calling

Free Site to Site CallsFree Internal Calls

Free Web Portal System Free Itemised BillingFree Caller ID Display


What happens when it goes wrong?

Gradwell is a UK based company of 70 people dedicated to SMB cloud services based in Bath

24x7 Operations: We have operations people in our office 24x7 monitoring the system proactively

Dedicated Business Support: We have a great team dedicated to supporting cloud telephony

You can phone, email or chat with us Our support team has 90% customer satisfaction, on

average we respond with a solution in 4 hours and solve all problems within 10 hours

We promise to fix major faults within 4 hours We publish our reliability in public online

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Who are we?

Gradwell is the market leader in the provision of cloud communications services (internet, email and

telephony) to small and medium sized UK businesses.

We provide technology for every line on your business card


Established in 1998 Independent provider of Cloud

Communications Multi-Award Winning Technology &

Service A growing, ambitious business

- 20,000+ customers, 65,000+ Phone Lines

- 250 local partners Outstanding levels of service and

on-going customer care

£2M of Technology Investment in 2012/2013

Who are we?

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