Welcome to Baptist Hospital EastLeadership College

Survival Skills

Phase I

Analytical Skills

Phase II

Management Skills Phase

II

Personal Development

Phase II

Enrichment Series Phase

III

Phase II - Management Skills

IMPROVING TEAM IMPROVING TEAM PERFORMANCEPERFORMANCE

OBJECTIVES Understand the 4 stages of team developmentUnderstand the 4 stages of team development Discuss the relationship between team purpose and Discuss the relationship between team purpose and

high performing work teamshigh performing work teams Explore the role of team values in developing the teamExplore the role of team values in developing the team Understand the importance of clearly defined roles & Understand the importance of clearly defined roles &

responsibilitiesresponsibilities Identify methods of building positive team Identify methods of building positive team

communicationcommunication Identify methods of reducing resistance to changeIdentify methods of reducing resistance to change

TEAM

1 2

3 4

TTogether ogether EEveryone veryone AAchieves chieves MMoreore

STAGES OF TEAM STAGES OF TEAM DEVELOPMENTDEVELOPMENT

FormingForming

NormingNorming

StormingStorming

PerformingPerforming

Forming

Storming

Norming

Performing

4 STAGES OF DEVELOPMENT

Forming

4 STAGES OF DEVELOPMENT

Form around a Form around a clear purposeclear purpose

MissionMission VisionVision GoalsGoals ExpectationsExpectations

Storming

Forming

4 STAGES OF DEVELOPMENT

Roles & Roles & responsibilities responsibilities

Team Team operating operating proceduresprocedures

ConflictsConflicts

Norming

Storming

Forming

4 STAGES OF DEVELOPMENT

Work togetherWork together Navigating Navigating Distribution of Distribution of

responsibilitiesresponsibilities

Performing

Norming

Storming

Forming

4 STAGES OF DEVELOPMENT

Work well Work well togethertogether

Meet regularlyMeet regularly Individual Individual

decision-makingdecision-making

SITUATIONAL LEADERSHIP

TEAM PURPOSE TEAM PURPOSE

&&

HIGH PERFORMANCEHIGH PERFORMANCE

TEAM PURPOSE

Why team existsWhy team exists DirectionDirection Goal alignment/strategyGoal alignment/strategy OwnershipOwnership Mission & visionMission & vision

ROLE OF ROLE OF

TEAM VALUESTEAM VALUES

TEAM VALUES

Establish culture of teamEstablish culture of team Constant & unchangingConstant & unchanging Motivate commitment Motivate commitment Guiding principlesGuiding principles Valuing differences/easing conflictValuing differences/easing conflict

CLEARLY DEFINED CLEARLY DEFINED

ROLES ROLES

& RESPONSIBILITIES& RESPONSIBILITIES

ROLES & RESPONSIBILITIES

Team Member Roles & ResponsibilitiesTeam Member Roles & Responsibilities StrengthsStrengths LikesLikes DislikesDislikes

BEHAVIOR EXPECTATIONS

Clearly DefinedClearly Defined Willingness to follow team rules and Willingness to follow team rules and

proceduresprocedures Willingness to be a team player even Willingness to be a team player even

when its not a perfect fitwhen its not a perfect fit

LINKING TO TEAM

PURPOSE

Key result areasKey result areas Team members need to spend time on Team members need to spend time on

tasks & activities that will achieve the tasks & activities that will achieve the purpose/goals/missionpurpose/goals/mission

Team members may not all do the same Team members may not all do the same thingthing

MAPPING TEAM ACCOUNTABILITIES

Allocating Allocating responsibilities to responsibilities to individual team individual team membersmembers

RASCI ProcessRASCI Process

BUILDING TEAM BUILDING TEAM COMMUNICATIONCOMMUNICATION

COMMUNICATION

Communication is the Communication is the exchange exchange of information and ideas between of information and ideas between

a sender & a receivera sender & a receiver

Clear messageClear message Message understoodMessage understood FeedbackFeedback

COMMUNICATION MODEL

SourceSource

BarriersBarriers

Sem

an

tic

Sem

an

tic

Psych

olo

gic

al

Psych

olo

gic

al

Ph

ysic

al

MediumMedium

BarriersBarriers

DestinationDestination

BarriersBarriers

Sender/Speaker

Receiver/Listener

COMMUNICATION

ReadingReading WritingWriting ListeningListening SpeakingSpeaking

Listening 45%

Speaking30%

Reading 16%

Writing 9%

COMMUNICATION CHANNELS

E-mailE-mail VoicemailVoicemail Informal MeetingsInformal Meetings Formal MeetingsFormal Meetings Off-site EventsOff-site Events Strategic Planning SessionsStrategic Planning Sessions One-on-one MeetingsOne-on-one Meetings

METHODS OF COMMUNICATION

Give informationGive information No FeedbackNo Feedback Takes less timeTakes less time

Sharing informationSharing information FeedbackFeedback Takes more timeTakes more time

One-Way Two-Way

DEVELOPING COMMUNICATION

Serve to open dialogueServe to open dialogue Begin with following types of words: Begin with following types of words:

Tell me about, describe, explain, give me Tell me about, describe, explain, give me an example, what, when, why, how, an example, what, when, why, how, where, whowhere, who

OPEN-ENDED QUESTIONSOPEN-ENDED QUESTIONS

DEVELOPING COMMUNICATION

Serve to gather or confirm specific Serve to gather or confirm specific informationinformation

Limits responses (ie: “yes” or “no”)Limits responses (ie: “yes” or “no”) Begin with following types of words: Begin with following types of words:

Did/does/do, have/had/has, can/could, Did/does/do, have/had/has, can/could, will/would, is/was/arewill/would, is/was/are

CLOSED QUESTIONSCLOSED QUESTIONS

ACTIVE LISTENING

Barriers to Effective ListeningBarriers to Effective Listening Organize the messageOrganize the message ParaphrasingParaphrasing

REDUCING REDUCING RESISTANCE TO RESISTANCE TO

CHANGECHANGE

TRANSITIONING

Psychological ProcessPsychological Process Individual must have time to adjust Individual must have time to adjust

to changeto change Recognize need for time to adjustRecognize need for time to adjust

FIREHOSING VS FIRESTOKING

Firehosing Firestoking

FIREHOSING THROUGH HISTORY

DUMPING THE SACRED COWS

Sacred Cows:Sacred Cows:

Outdated values & beliefs and Outdated values & beliefs and obsolete habits that are embedded in obsolete habits that are embedded in the way we workthe way we work

GENERATING POSSIBILITIES

BrainstormingBrainstorming Freedom of expression Freedom of expression Creative environmentCreative environment

QUESTIONS