vladimir oane how to web customer development
DESCRIPTION
Vladimir Oane (uberVU) - How to get real: applying customer development in real lifeTRANSCRIPT
Vladimir Oane
Web maniac. Founder and CEO at uberVU.com, a social media monitoring & analytics system.
Applying customer development in
real life
Customer development is all about testing assumptions
1. The BIG idea & vision
Making sure you are not deluding yourself. We did...
Phase 1: Delusions
Lessons learned
Engage your users before building anything
Make sure you are solving a problem by...
…. asking the right questions
Phase 2: Reality check
2. Building the right features
Make sure you don’t broke it by design
Phase 1: Cool factor
“Wouldn’t be cool to ….”
Phase 2: Purpose driven development
“Let’s see if this solves our customer’s problems”
Introducing bug/complaint driven development
Lessons learned
Test any product features … even before you write code
The biggest problem for a startup is people not using the product
3. Communicating
What to tell people about your stuff
Phase 1: Blind messaging
Customers
:)
Customers Channels
:)
FunnelCustomers Channels
:)
Phase 2: Improvement
Lessons learned
Design with customers in mind
Test your acquisition channels
Understand your funnel
Don’t be stupid!
TEST
Thank you!What a terrific audience!