USER- STATTTECHNOLOGIE-FOKUS: DER DIGITALE, VERNETZTEIT- ARBEITSPLATZBEI HILTI

Tobias RölzHead of IT Workplace & Application Services

The digital connected IT Workplace at Hilti | April 5, 2017 2The digital connected IT Workplace at Hilti | April 5, 2017

THIS IS HILTI

Operations

in more than

120 countries

Founded in

1941in Liechtenstein

More than

24,000employees

Partner of

the professional

construction industry

Hilti PowerPoint style guide | October 21, 2016 3Company presentation | March 2017

PRODUCT AREAS

Anchor systems Electric tools

and accessories

Direct fastening

and screw fastening

Installation systems

Firestop systems

Diamond systems Measuring systems

The digital connected IT Workplace at Hilti | April 5, 2017 4The digital connected IT Workplace at Hilti | April 5, 2017

OUR STRATEGY − CHAMPION 2020

• Innovation

• Direct sales

• Team members

• Corporate culture

SERVICES

Hilti PowerPoint style guide | October 21, 2016

• Fleet management:

Lease and manage the tool fleet

• Tool service:

Repair made within three days or it is free of charge

• Training and instruction:

Comprehensive application and safety training

for client companies and contractors

• Technical advice:

Phone and on-site consulting,

from design to execution

• Comprehensive online service offering:

Product availability monitoring, store locator

and much more

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SOFTWARE SOLUTIONS

Hilti PowerPoint style guide | October 21, 2016

• Calculation software for fastening:

Planning tools to safely calculate anchor installation

• Detailed 3D planning:

Building Information Modeling (BIM)

as a software-based computer model

• Asset management:

The ON!Track system solution connects

software, hardware and services

• Firestop documentation:

Firestop Documentation Manager provides an

overview of installed fire protection applications

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THE HILTI WORKPLACE IN THE PAST: A VIDEO

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• Hardware: One device fits all needs, no touch;

Android based smartphone

• Windows 7 / Office 2010 / Office 365

• Online-Access via 3G

• SAP CRM 7.0

• Technology- instead of user-focus…

• Laptop remained in the car for most of the

customer visits…

• A lot of paperwork…

OUR VISION - HOW WE WORK @ HILTI: CREATING A CONNECTED, INFORMATION-ENABLED COMPANY

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IT Workplace Business Processes

• Effectiveness in

Innovation Selling

• Leading in Customer

Relationships

• Usability and productivity

• Solid Core / Flexible

Boundary delivery

• Integrated global business

model:

– GPD/H2 and ByD

– Revitalized global

knowledge sharing

• “Hilti Cloud” platform for

Hilti customer software

• Reliable and performant

network and browser-

based application access

• Device independent; ready

for upcoming technologies

• User-centric initiatives like

Hilti Social Media

• Effectiveness in

Innovation Selling

• Leading in Customer

Relationships

• Usability and productivity

SIX CORE AREAS IMPLEMENTED THE UPDATED WORKPLACE STRATEGY

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Hilti network 2020

• IT services enable easy communication

• Integration of backend experts into sales processes

Virtual desktop

• Easy, high performing access to IT service via internet browser

• Virtualization will reduce complexity and dependencies

Device independence

• Fully device independent solutions

• Support device of choice of employees and partners

Touchscreen and wearables

• Make applications touchscreen-ready especially for sales force

• Monitor market for wearables; be 1st ones to use it in our industry

Hilti social media

• Bring Hilti experts together

Personal productivity and structured collaboration

• Intensify use of IT workplace platforms

• Enable engineering teams and sales force to present and

demo Hilti products, services and software

1

2

3

4

5

6

Six focus areas for Workplace Solutions

Example based on

the development engineerBrowser

as the

entry

point for

all IT-

Services

Virt. layer

for simple

and fast

access,

device-

agnostic

Hilti`s

global IT

Services

at your

fingertips

Example

based on

the Account

Manager

USER INSTEAD OF TECHNOLOGY FOCUS: OUR IT-WORK-PLACE FOR THE USER-GROUP ACCOUNT MANAGEMENT

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User-Group specific technical setup:

• 10`000+ Hybrid-Device with

Touchscreen and 4G-Connectivity

(HP X2 1012,…)

• Microsoft Windows 10 Enterprise with

“Hilti`s Digital Center”

• All Microsoft Office 365 Services,

especially Yammer, SharePoint/

OneDrive, Skype for Business

• SAP CRM 7.0

• Citrix VDI environment on

Microsoft Azure

• Android based Smartphone with Hilti

specific Mobile Apps

THE AM`S NEW IT WORKPLACE: INCREASED PRODUCTIVITY & IMPROVED INNOVATION SELLING EFFECTIVENESS

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• Active usage at construction

sites with all information needed

about Hilti`s innovative

solutions, services and software:

Interactive, exciting and always

connected to show digital

content like videos, demos, etc.

• The account manager works

completely digital including

digital note taking during

customer interactions and

customer signatures for orders.

• Productive preparation for and

documentation of customer

visits – fast, digital and

paperless. All visit-

documentation is immediately

visible in Hilti`s CRM System

and accessible for all channels.

THE HILTI STORE TABLET IS GAME CHANGING CUSTOMER INTERACTION & INCREASES INNOVATION SELLING EFFECTIVENESS

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• Customer interaction and

selling move from the counter

to the “playground” with

physical products & all required

information at hand: customer

data, product information, etc

• Order transaction is easier

and faster than ever: directly at

the product shelf, including bar

code scanner, digital signature,

etc.

EASY ACCESS TO THE USER-GROUP SPECIFIC HILTIAPPLICATIONS AND DATA VIA OUR DIGITAL CENTER

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• The user-group specific Application and Data Set is

available at the finger-tips of our users - online and

offline

INTERACTIVE KNOWLEDGE EXCHANGE GLOBALLY VIA MICROSOFT YAMMER: THE DEMO CHALLENGE

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THE SUCCESS FACTOR: “WORK SMARTER”OUR CHANGE MANAGEMENT PROGRAM

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THE SUCCESS FACTOR: “WORK SMARTER”OUR CHANGE MANAGEMENT PROGRAM

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• “Online”: SharePoint based work-smarter-portal

with training materials like videos, one-pager-

instructions and Q&A

• Offline: Marketplace-Events in all major sites

globally

• “Onsite”: Trainings during all major staff-meetings

• “Remote”: Weekly training sessions via Skype

• And many more initiatives and activities with strong

business involvement…

SUMMARY & LEARNINGS: USER-FOCUS AND CHANGE MANAGEMENT AS THE KEY SUCCESS FACTORS

Key success factors to build the future workplace:

• Stay closely connected to your users and identify

their needs / demands as early as possible!

• Group your users and translate their needs into

value creating, innovative solutions! Surprise your

users (positively)!

• Establish a structured change management

program to create excitement with the IT-solutions

provided!

• Close the cycle and monitor the usage of your

solutions carefully and improve where needed!

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The digital connected IT Workplace at Hilti | April 5, 2017 18

THANK YOU

WE PASSIONATELY CREATE ENTHUSIASTIC CUSTOMERSAND BUILD A BETTER FUTURE.

Hilti PowerPoint style guide | October 21, 2016 19The digital connected IT Workplace at Hilti | April 5, 2017