UNIFIED COMMUNICATION

PRESENTED BY SARWAR JAMALA L YO U S U F C O M P U T E R & T E L E C O M M U N I C AT I O N S

AGENDA

• NEED• WHAT IS UC• COMPONENTS OF UC• ARCHITECTURE• CHALLENGES & BENEFITS• MARKET & MAJOR PLAYERS – OVERVIEW• FUTURE OF UC

Businesses Struggle to Keep Pace

EmployeeBusiness

Technology Advancements

Lack of Integration

Employee Preference

Users Taking Matters Into Their Own Hands

Different Users, Different Styles, Different Workspaces

See Me, Contact Me,

Meet Me Online

Find Me, Follow Me

Call My Phone

CHANGING WORKFORCE AND WORK PATTERN

The Way We Work Is Changing and Technology Can Help

New and changing regulations Policies Security

Empowered employees Customer intimacy Larger businesses

Social networks and Web 2.0 Mobile workforce Green initiatives

Legal SocietyCompetition

Operations across time zones The evolving workspace

Continuous connectivity Real-time information

TechnologyBusiness

UCUC

It’s Just a Fancy Word for Voice

over IP.

It’s Just a Fancy Word for Voice

over IP.

It’s Voicemail in Your Email.

It’s Voicemail in Your Email.

Unified Communications – The Myths

It’s Just Skype.It’s Just Skype.

Whatever It Is, It’s More

Than I Need.

Whatever It Is, It’s More

Than I Need.

It’s Definitely Not for Small

Businesses Like Mine.

It’s Definitely Not for Small

Businesses Like Mine.

It’s Big, Complex, and Expensive.

It’s Big, Complex, and Expensive.

It’s Patching Things Together That Don’t

Work Together.

It’s Patching Things Together That Don’t

Work Together.

DEFINE UCUC is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

Components of UC

• Communications: Voice, data, and video• Messaging: Voice, email, video, and IM• Conferencing: Online, audio, and video• Application integration: Microsoft Office and

CRM• Presence: IP phone, desktop clients, and call

connectors• Common user experience: Desktop, phone,

and mobility

• Communications: Voice, data, and video• Messaging: Voice, email, video, and IM• Conferencing: Online, audio, and video• Application integration: Microsoft Office and

CRM• Presence: IP phone, desktop clients, and call

connectors• Common user experience: Desktop, phone,

and mobility

Model of UCUnified messaging focuses on allowing users to access voice, e-mail, fax and other mixed media from a single mailbox independent of the access device. Multimedia services include messages of mixed media types such as video, sound clips, and pictures, and include communication via short message services (SMS). Collaboration and interaction systems focus on applications such as calendaring, scheduling, workflow, integrated voice response (IVR), and other enterprise applications that help individuals and workgroups communicate efficiently. Real-time and near real-time communications systems focus on fundamental communication between individuals using applications or systems such as conferencing, instant messaging, traditional and next-generation private branch exchanges (PBX), and paging. Transactional and informational systems focus on providing access to m-commerce, e-commerce, voice Web-browsing, weather, stock-information, and other enterprise applications.

Unified Communications Is Not a Product or Set of Products…

…Traditionally Diverse Modes of Communications…

…Helping You Quickly Adapt to Market Changes, Increase Productivity, and Improve Your Competitive Advantage.

…that Integrates, Unites, or Connects …

It is an Architecture…

Using Unified Communications, You Can…

Secure My Business

Work from Anywhere

Be More Productive

Serve Customers Better Connect

Everyone

Connect Collaborate

Take Advantage of Unified Communications Securely from Anywhere You Work

Home Office

Branch Office On the Road

With a Client

Market Scenario

Future of UC- Movement toward Software Approaches- Distance from hardware-centric products- Service Oriented Architecture- Increasing Web Services- Demanding Mobility- Always Connected- Faster and Quick Response- Increased Competition

BE UNIFIED . BE CONNECTED