teams november 2015

All you wanted to know about teams in the workplace

by Toronto Training and HR

November 2015

CONTENTS3-4 Introduction5-6 Definitions7-8 Steps involved in teambuilding9-10 Roles in a team setting11-12 Stages in the life of a team 13-14 Types of team leader15-16 Diagnostic questions for team leaders 17-18 Roles of the team leader19-21 Improving teamwork in the workplace22-23 Team decision making24-25 Potential influences on team self-management26-28 Team design and the quality of coaching29-30 Dysfunctions of a team31-32 Critical success factors to be seen in superb teams33-34 Meetings and teams35-36 Relationship building and teams37-38 Diverse teams39-41 Building cohesive teams42-43 Team altruism and team processes44-45 Basic assumption activity in teams46-48 A health check for teams49-50 Conclusion, summary and questions

Introduction

Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers

Definitions

Definitions • Teams• Groups• Teamwork

Steps involved in teambuilding

Steps involved in teambuilding

• Assemble a talented group of people

• Build everything around a clearly defined goal or series of goals

• Create a clearly defined and shared success benefit for each team member

• Every team member buys in with a specific and shared sacrifice

• Hold the team to a specific time period

Roles in a team setting

Roles in a team setting

• Positive role• Negative roles

Stages in the life of a team

Stages in the life of a team

• Forming• Storming• Norming• Performing• Adjourning

Types of team leader

Types of team leader

• Traditional• Passive• Facilitative

Diagnostic questions for team leaders

Diagnostic questions for team leaders

• Clear direction• A real team task• Team rewards• Basic material

resources• Authority to manage

the work• Team goals• Strategy norms

Roles of the team leader

Roles of the team leader

• Designer• Midwife• Coach

Improving teamwork in the workplace

Improving teamwork in the workplace 1 of 2

• Act as a guide• Make every team

member feel valued• Set increasingly

challenging team-based goals

• Incorporate team-based problem solving into meetings

• Facilitate conversation, idea-sharing and team brainstorming

Improving teamwork in the workplace 2 of 2

• Encourage teamwork on projects

• Discuss team dynamics on a regular basis

• Welcome comments, questions and suggestions from all team members

• Provide ongoing coaching, training and mentoring opportunities and support to team members

• Recognize and reward good teamwork

Team decision making

Team decision making

• Definition• A problem-solving

process• Guidelines for

effective decisions• Dysfunctional team

decision making processes

• Deciding how to decide

Potential influences on team self-management

Potential influences on team self-management

• Design features• Potential positive

influences• Potential negative

influences

Team design and the quality of coaching

Team design and the quality of coaching 1 of 2

High quality team design

Poor quality team design

Little high-quality coaching

Moderate to high self management

Low self management

A great deal of high quality coaching

Very high self management

Low self management

Team design and the quality of coaching 2 of 2

High quality team design

Poor quality team design

Poor high-quality coaching


Low self management

A great deal of poor quality coaching


Very low self management

Dysfunctions of a team

Dysfunctions of a team

• Absence of trust• Fear of conflict• Lack of commitment• Avoidance of

accountability• Inattention to results

Critical success factors to be seen in superb

teams

Critical success factors to be seen in superb teams

• Clear, engaging direction

• A real team task• Rewards for team

excellence• Basic material

resources• Authority to manage

the work• Team goals• Team norms that

promote strategic thinking

Meetings and teams

Meetings and teams

• Basic structure• Protocol for effective

meetings• Elements of effective

meetings• Meeting priorities

and outcomes• Meeting sequence• Meeting time and

timing• Meeting agenda• Meeting date and

venue• Sins of meetings

Relationship building and teams

Relationship building and teams

• Trust• Accountability• Collaborate• Negotiate• Provide feedback

Diverse teams

Diverse teams • Individualism and

collectivism• Activity-oriented and

people-oriented• Direct and indirect

communication• Rational or emotional

Building cohesive teams

Building cohesive teams 1 of 2

• Look beyond industry experience for hiring

• Ensure collaboration during the screening process

• Define team objectives

• Learning the art of recognition

• Leaders need to be constantly communicating

Building cohesive teams 2 of 2

• Implement mentoring programs

• Recognizing individual strengths

• Accountability

Team altruism and team processes

Team altruism and team processes

• Transition• Action• Interpersonal• Boundary

spanning• Behavioural

characteristics• Motives

Basic assumption activity in teams

Basic assumption activity in teams

• Dependency• Fight-flight• Pairing

A health check for teams

A health check for teams 1 of 2

• Good communication

• High creativity• Task completion• Harmonious

relationships• Good procedures• Clear vision and

objectives• Regular review• Balanced roles

A health check for teams 2 of 2

• Motivated team• Pride in the team’s

work• Good inter-group

relations• Good leadership

Conclusion, summary and questions

Conclusion, summary and questions

ConclusionSummaryVideosQuestions

teams november 2015

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