Communication StylesFUNDAMENTALS OF

COMMUNCATIONDay 2

HAVE YOU EVER DEALT

WITH A DIFFICULT PERSON?!

COMMUNICATION STYLES

GOALS FOR TODAY Understand different communication

styles and how they affect others. Adopt an assertive style of

communication.

COMMUNICATION STYLES

Passive

No Respect for Self

Assertive

Respect for Self & Others

Aggressive

No Respect for Others

It’s all about respect

THE AGGRESSIVE STYLE

THE PASSIVE STYLE

Let us look at an interaction between aggressive Andy and passive Paula…

THE PASSIVE-AGGRESSIVE STYLE

THE ASSERTIVE STYLE

Can’t speak up

Loud

Firm

Don’t know my rights

Direct

Bossy

Honest

Pushy

Respect rights of others

Get stepped on

Meek

Dominating

Intimidating

Too accommodating

Talks softly

Must get my way

Don’t stand up for my rights

React instantly

Avoid conflicts

Realize I have choices

Effective communicator

People take advantage of me

Can express my needs

Make good eye contact

PASSIVE ASSERTIVE AGGRESSIVE

Can’t speak up LoudFirm

Don’t know my rights Direct Bossy

Honest Pushy

Respect rights of others

Get stepped on

Meek Dominating

IntimidatingToo accommodating

Talks softly Must get my way

Don’t stand up for my rights

React instantly

Avoid conflicts

Realize I have choices

Effective communicator

People take advantage of me

Can express my needs

Make good eye contact

COMMUNICATION STYLES

COMMUNICATION STYLES

Which Style do you Express Most Often?

COMMUNICATION STYLES

To increase effective communication

Here’s an example of how the formula works: You’re home waiting for your friend to pick you up. She said she would pick you up at 8 to go out to dinner together, but it’s now 8:30 and you haven’t seen or heard from her. You’ve been working up steam since 8, because she’s been late like this several times before. By the time she arrives at 8:45, you’ve had plenty of time to plan what you will say to her, and to calm yourself with deep breathing.

Your difficult person

What communication style do they use?

How does it make you feel?

How will you change your reaction to them?

Let’s summarize… Most of our stress today comes from interpersonal

difficulties. Many of these stresses involve failure to communicate

effectively. Communication styles that can lead to problems are: the

aggressive style, the passive style, and the passive-aggressive style.

Assertiveness is the only style that allows both parties to compromise in order to get something each wants.

Assertiveness involves regarding your own rights as well as the rights of others, seeking compromise, and clearly communicating your feelings and desires.

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