sap forum south africa -- connect & collaborate

Timo Elliott, Global Innovation Evangelist

Connect & Collaborate

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

Software — For Humans

New user interfaces with SAP Fiori

Social collaboration with SAP Jam


Consumer user experience isthe new standard

The world is changing


An Example of SAP Fiori in Action: SAP Cash Management


DIGITALLY CONNECTED

SOCIALLY NETWORKED

BETTER INFORMED

Empowerment is changing the rules for customers, employees and suppliers

6© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Simplify your worldthrough design

Our mission

7© 2015 SAP SE or an SAP affiliate company. All rights reserved.

design thinking points the way


The Shift from Featuresto Experience


Make Experience Coherent Across the Enterprise

Provides only on the relevant tasks and

activities for an end user

FinanceHuman

Resources CRM Procurement


SAP User Experience Strategy

Usa

ge/

reac

h

Existing Applications

RENEW ENABLENEW

New Applications

UX Design Services

SAP Fiori UX


Unified UX Direction for All SAP SoftwareAll applications & UI technologies to converge to the SAP Fiori UX

SAP HANA Platform

Applications Analytics

SAP Fiori User Experience


SAP Fiori LaunchpadWeb-based entry point for SAP business applications across platforms and devices

SAP Fiori Launchpad is a role based, personalized, real-time, and contextual aggregation point for business applications and analytics.

It runs on multiple devices, using responsive web design, and is deployable on multiple platforms.

It is designed according to the simple and intuitive SAP Fiori user experience, while supporting established UI technologies.


SAP Fiori App types

Run on:• Exceptions apply for Financials and MRP

• Selected apps were downported

For SAP Smart Business, consider «HANA side car» approach as long as you are not running Suite on HANA

Run on: Run on:

TransactionalTask-based AccessAccess to tasks like change, create, or approve processes with guided navigation

InsightsVisual overview of a dedicated topic for further KPI related analyses

Analytical FactsheetSearch and ExploreView essential information about objects and contextual navigation between related objects

Run on: Run on: Run on:


Smart Business Cockpits


SAP Smart Business cockpitsApplying the Fiori design principles to the SAP Business Suite experience

Personalized, role-based cockpitsResponsiveBringing together transactions and analytics to close the gap between insight and action

PersonalizedOffering personalized role-based tailored KPIs, actionable insights, news feeds and tasks

BeautifulCombining simplicity, easy of use, and functionality with a completely reimagined user interface

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

SeamlessDelivering the same real-time insights and user experience across desktops, mobiles and tablets


…personalizedDesigned around how people work

16

Do I have enoughcash on hand?

What's the opportunity cost of my inventory?

How can I reduce my delivery time?

How does my contract utilization look like?

TransportationManager

PurchasingManager

InventoryOfficer Cash

Manager© 2014 SAP AG or an SAP affiliate company. All rights reserved.


…seamlessMeeting the multi-device expectations of business users today

Color-coded KPIs and graphical visualization

Mobile ready for on-the-go decision making

Embedded SAP jam for easier collaboration

Simplified tile design and drag & drop capabilities

© 2014 SAP AG or an SAP affiliate company. All rights reserved.


Try It Yourself!

www.sap.com/fiori-demo


Social Collaboration


*McKinsey Global Institute (2012)

Why consider social collaboration?Solve challenges to drive business results

$1.3 trillion

2X

40-60%

Annual value that can be unlocked by social technologies*

Value from better enterprise communication and collaboration*

Value from improvement in customer interactions*

Challenges OpportunitiesThe average interaction worker spends an estimated 28% of the workweek managing e-mail and nearly 20% looking for internal information or tracking down colleagues who can help with specific tasks.McKinsey, The social economy: Unlocking value and productivity through social technologies

65% of sales rep time is not spent selling.Jeff Ernst, New Rules of Sales Enablement

It costs on average $1,398 to create one learning hour.ASTD, State of the Industry Report

A majority of new hires do not complete their first milestone on time. 39% are not retained at one year. Aberdeen, Onboarding: The Missing Link to Productivity, April 2012


Standalone social networking isn’t enoughResult: Social ghost towns

77% of employees never use their enterprise social network and only 3% use it once each day.Forrester Research, 2012

Disconnected from business processMinimal adoptionLacking business value


SAP social visionBring together people, data, content and process to deliver results

Employee engagement

Customer success

Supplier and partner performance

Social processes to drive:

Where you workDriving ResultsOn a Secure Social Foundation

Social Collaboration

Native Connection to

Business Applications

SAP HANA

Database/Data


SAP Jam capabilities

External collaboration

Structured collaboration

Businessprocess social

Security and Administration

Enterprise social networking

17.5M Subscribersand growing!


R&DCollaborate with

experts anywhere

PRQuickly determine

best response

ITDrive projects andissue resolution

OperationsShipment updates HR

Engage everyemployee

FinancePricing exceptions

MarketingImprove campaign

planning

ServiceCatch customer

satisfaction problems early

Specialist Sales

Improve deal teams and strategy

SAP Jam: Social collaboration across your entire networkSupporting company-wide or cross-departmental social processes

Any Employee


SAP Jam capabilities: Social networkingCollaborate with colleagues

Connect and communicate Share and discover Manage work Motivate and reward Stay connected on the go


SAP Jam capabilities: Structured collaborationSolve problems with business tools

Organize work, brainstorm, strategize, build consensus, drive decisions


SAP Jam capabilities: External collaborationEngage customers, partners, suppliers, or vendors

Streamline work, increase engagement, and speed decision making


SAP Jam capabilities: Business process socialSocial where you work – in your apps and processes

SAP CRM Interaction Center

SAP Financials OnDemand

Processes for SAP Jam + …HRSocial learning, onboarding, expert mentoring

SuccessFactors BizX Suite

Sales Social opportunity management

SAP CRM/SAP Customer OnDemand

Customer and partner engagement

SAP Jam standalone or with SAP CRM/SAP Customer OnDemand

SuccessFactors Learning


SAP Jam capabilities: Business process socialSocial where you work – in your apps and processes

Processes for SAP Jam + …ServiceCollaborative service request resolution

SAP CRM, SAP Service OnDemand, SAP Social Media Analytics by NetBase

MarketingManage brand perception and crisis response

SAP CRM, SAP Social OnDemand, SAP Social Media Analytics by NetBase

And many more… SAP Business Suite, SAP Financials OnDemand, etc.

SAP CRM for Service


SAP Jam: Revolutionize work, transform your businessTake social collaboration to the next level

Work patterns

Customize Integrate Extend

Connecting people

“Share”

“Solve”“Act”

Document sharing

External collaboration

“Discuss”

Problem solving

Social processes

Data

Best practices


What is a work pattern?Repeatable, collaborative business process

Work patterns: In process, when and where needed, real-time Data & Apps

ExpertiseProblem Solving

Expertise

Content

Problem Solving

Best Practices

Data and Apps

Templates

Best PracticesTemplates

Content


SAP Jam Capabilities: Security & administrationDeliver a single, secure social foundation

Extend, customize, and manage Avoid multiple collaboration silos Deliver a unified social experience Infuse collaborative capabilities in any

application or process Rapidly implement & easily manage in the

cloud Protect key corporate information with

enterprise grade security Monitor users, content, & groups for top

contributors & most valuable content

*See slide notes for more detail


Extend your Microsoft SharePoint investmentIntegrate with SAP Jam for collaboration

1 SharePoint documents in SAP Jam via CMIS

2 SAP Jam feeds in SharePoint web parts

3 SAP Jam content in SharePoint federated search

Collaborative BISAP BusinessObjects BI Platform and SAP Jam - 4.1


Analyze Collaboration With AnalyticsGain insights with robust visualization in SAP Lumira

Benefits Gain insights into usage,

consumption, and engagement of SAP Jam

Take advantage of robust visualization capabilities for free

Capabilities Save reports in CSV or XLS format Work with SAP Lumira or a third-

party analytic application Use new reports to provide views

of links consumed, overview page metrics, content ranking, and so on

SAP Lumira


Collaborative Analytics


Analytics Collaboration


Bring business context to reports and dashboardsFollow key reports: Track and participate in conversations

Features Select key reports to follow

including those created with SAP Crystal Reports, SAP Crystal Dashboard Design, SAP BusinessObjects Web Intelligence, and BI workspace.

Track comments, and discussions related to a followed report

Participate in a discussion for any report and to share hypotheses or findings with others.


Collaborate while viewing report instances in BI launch pad and OpenDocument


Follow/Unfollow individual instances via the History Page

When following a report template a user automatically follows the report instances.


View instance comments via the document listing page


Collaboration Security Rights

Additional security rights allow fine grained control about who is able to view and post comments on a particular report Comment on documents right View comments on documents right


Parmalat Journey

43

Parmalat is looking for the right path in terms of Collaboration…

…Some good tools and initiatives were implemented but they haven’t yet took solid roots…

…mostly because of people resistance to change.


Parmalat Journey

44

According to their behavior when facing a change, our people can be divided in three main categories:

Followers: Most of the people will try something new only if everyone else is using it.

Pioneers: Few of the people are more receptive, these can be considered as our leverage to drive the change.

Reluctant: people that will try something new only if required by their management.


Parmalat Journey

45

…Some of the teams within the Company may have a stronger presence of pioneers some of them may have none of them but this is likely the kind of scenario that may occur in all the teams across the whole organization.

Most of the times, group dynamics tend to left Pioneers by their selves, this trend make them not able to become Ambassadors of Change.

Solitude of Pioneer


Parmalat Journey

46

Collaboration tools will help Pioneers to stay connected even if they belong to different Teams located in different countries…

..with the implementation of JAM and well identified guidelines, Pioneers will be able to share experiences, expertise, tips, and create success stories that will be the basis for making the change appealing even for the rest of the people…

…in this way we believe that our «Pioneers» will be able to become «Change Ambassadors» and it will be possible to let the change spread.


Corporate Culture Transformation

SAP Jam has become the systemic social

glue that ties the organization together”

“—Dan Pontefract, Telus


SAP Jam is market-leading collaboration software

“And that’s what I like about Jam. It is not social for the sake of social. It just helps people get the job done.Alex Williams, TechCrunch, 9/27/2012

” “With SAP Jam, SAP moves to the front of the pack for enterprise social collaboration solutions. It is a rich, social platform that supports multiple collaboration modes, making it much more useful to wider swaths of a mid-sized to large company.Tom Petrocelli, Enterprise Strategy Group

”

Established leadership: Visionary in Gartner’s Social Software in the Workplace

Magic Quadrant 2010-12 Leader in IDC’s Social Use in Integrated Talent Mgmt 2012 Champion in Info-Tech’s Collaboration Platforms Vendor

Landscape 2012 Major Player in IDC's Social Software MarketScape 2012


Conclusion


Beautiful, social interfaces, made for human beings

Timo ElliottInnovation Evangelist, SAPtimo.elliott@[email protected]

Thank You

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