project iii

Running head: IT PROJECT MANAGEMENT 1

Issuance of Driving License via Kiosk

Nidhi Sharma

Stratford University

MAY 2016- JULY 2016


Business Case on “Issuing of Duplicate Driving License

from Kiosk Machines”

Date 06/09/2016

Project Name: Issuing of Duplicate Driving License from Kiosk Machines

1.0 Introduction/ Background

To Extend the services of DMV, NC (department of motor vehicle. North Carolina by

providing facility to its users in which residents of North Carolina can get

instant/automated duplicate driving license by Kiosk machines by giving fingerprint as

biometrics for personal identification and authentication. Similar to ATM machines

where we can withdraw money by keying unique secure pin.

2.0 Business Objective

The business objective is to close the promise made by Governor of NC

state to its state residents to provide them with this feasibility.

.

Convenience factor will be enhanced in life of people in dealing with DMV

resulting in improve customer service

Leverage infrastructure to create opportunities for growth

Improve efficiency of existing space (DMV offices) and use of employees.

Monetary benefits for Department of Transportation: By adding this feature

in DMV, state government will earn monetary benefits as it save the wages

which is required to spend on the additional employees to get this portion of

work done (issuing duplicate license) and to maintain infrastructure too. As

in long run the successful closure of this project will make way to add more

features to Kiosk machines like registration and thus reducing manpower

and infrastructure maintenance (DMV offices)

3.0 Current Situation and Problem/Opportunity Statement


Current situation :

As on today duplicate licenses are issued only in specific DMV offices through

DMV employees who are trained and specialized in issuing the same. At the

end of applicant he/she should visit DMV office during weekday in the

stipulated working hours of DMV office if they need the same.

Problem statement

The whole functionality is time consuming and incurred cost for both

Department of Transportation and Citizens. As DMV offices are operational on

working days in fixed period of time due to which applicant/user has to take

work off and travel to DMV office for the service thus engaging time and cost

and at same time the issuing of duplicate driving license which can be

automated by machine is done by DMV employees again involving cost at the

end of State government to maintain the infrastructure and increased number

of employees (pay them salary)

for the task in addition their time can be utilized for other services and thus on

whole less no of employees to be maintained by each DMV resulting in

Monetary gains

Critical Assumption and Constraints

Required capital availability to spend on development and purchase of

software and install kiosk machines

Availability of secure environment for Installation and upkeep of Kiosk

machines.

Required infrastructure is available to develop and maintain software.

Products and services necessary to deploy kiosks are available i.e.

remote,multi-channel renewals

Though there is a constraints of finding resource like:

Skilled manpower to develop and implement solution

.

4.0 Analysis of Options and Recommendation

Analysis of Options

Installation of kiosk for the facility of requesting duplicate driving

license via Kiosk machine similar to what exists in Nevada state but the

applicant get it by mail in 7-10 working days but it will involve extra

load to send mail and to work on system for same at employee end that

will not serve the purpose

Continue with the same working process of DMV and to speed up the

services number of employees can be employed more

Installation of kiosk machine to issue instantly duplicate driving license

when user will give finger print


Recommendation

The last feature is recommended which will give following benefits to the

user and government organization Applicant don’t need to take work off or

travel to DMV and stand in que instead of that he/she at their convenience

will get it from Kiosk which will work (24*7). Monetary gains for

Department of Transportation by saving money spend on employees salary,

training to deliver the services and catering the needs without infrastructure

expansion

This will be first step in turning working of manpower to the machine the

completion of this feature will pave way to the other features installation

like

o Renewal of registration

o Reinstatement of license

o Payment of vehicle taxes.

The state government can reap benefits in terms of work efficiency and

profit gains though some risks which can be covered and worked with the

secure measures adopted once.

5.0 Preliminary Project Requirements

Preliminary Project Requirements

Install Kiosk machines in secure environment

Develop software to get the information from existing system

Develop software to collect biographic information

Develop software to crosscheck biographic information

Develop and install the software to collect debit/credit card information

Install card reader machine and connect to system.

Install secure cameras and finger print scanners.

7.0 Budget Estimate and Financial Analysis

The estimate of costs for the entire project is $1,500,000 which comprises the

cost of following:

Initial project cost ITS services: $500,000

Initial project cost hardware and infrastructure :$500,000

Initial project cost skilled personnel and vendors: $500,000

Projected benefits are estimated from the completion of project which are based on

installation of Kiosk thus reducing the time consumed for providing the services and

better utilization of employees time (the minimum wages for DMV employee and

citizen is $15, issuance of duplicate driving license take 45 min while kiosk will do


in 15 min thus saving i.e. $7 saved ) .All over state there are 100 DMV office and

each office issue 10 duplicates DL per day on average thus saving of $7000 .So 20

working days will result in saving of $140,000 Per month state wide . Accumulating in

a year $1,680,000.

8.0 Schedule Estimate

The time frame to collect biometrics, installation of Kiosk machines and to work on the

other project requirements will be within span of two years. If the project starts in the

October 2016 it will close by under two fiscal years as by October 2018.

9.0 Potential Risks

Potential risk in installation of Kiosk to deliver instant duplicate driving license

is Personal data vulnerability

Credit card/ debit card information vulnerability of applicant.

Logical security vulnerability.

Additional surveillance cameras, electronic locks and other physical controls

(biometrics features) need to be added to secure the data.

10.0 Exhibits

Exhibit A: Financial Analysis

Total project estimated cost cost $1,500,000

Initial project cost ITS

services

cost $50,000

Initial project cost hardware

and infrastructure

cost $50,000

Initial project cost skilled

personnel and vendors

cost $50,000

Reduction in wages spent on

DMV employees state wide

Saving $1,680,000

Net Benefits in third year Benefits $180,000

Return of investment Returns 12%

Benefits are estimated on 100 DMV offices across state (NC)

$7 saved on issuing of per duplicate DL

10 duplicates DL per day on average issued in each DMV, result in saving of

$7000 state wide

20 working days result in $140,000 Per month state wide.

Accumulating in a year $1,680,000.

No benefits are included for saving on Infrastructure, DMV offices maintenance.


Scope Statement (Version xx)

Project Title: Issuing of driving license via Kiosk machines

Date: 06/21/2016 Prepared by: Nidhi Sharma (Project Manager)

Project Justification: o As on today duplicate licenses are issued only in specific DMV offices

through DMV employees who are trained and specialized in issuing the

same. At the end of applicant he/she should visit DMV office during

weekday in the stipulated working hours of DMV office if they need the

same.

o The whole functionality is time consuming and incurred cost for both

Department of Transportation and Citizens. As DMV offices are

operational on working days in fixed period of time due to which

applicant/user has to take work off and travel to DMV office for the

service thus engaging time and cost and at same time the issuing of

duplicate driving license which can be automated by machine is done by

DMV employees again involving cost at the end of State government to

maintain the infrastructure and increased number of employees (pay

them salary) for the task.

o Platform to close the promise made by Governor of NC state to its state

residents to provide them with this feasibility.

o Convenience factor will be enhanced in life of people in dealing with

DMV resulting in improve customer service.

o Leverage infrastructure to create opportunities for growth.

o Improve efficiency of existing space (DMV offices) and use of

employees. Monetary benefits for Department of Transportation: By

adding this feature in DMV, state government will earn monetary

benefits as it save the wages which is required to spend on the

additional employees to get this portion of work done (issuing duplicate

license) and to maintain infrastructure too. As in long run the successful

closure of this project will make way to add more features to Kiosk

machines like registration and thus reducing manpower and

infrastructure maintenance (DMV offices)

Product Characteristics and Requirements: 1. The project will result in issuance of duplicate, automated and

instant driving license via Kiosk Machines installed in public places,

malls across North Carolina State by just giving finger scan.

2. The project will result in paving way to other features availability

o Renewal of registration

o Reinstatement of license

o Payment of vehicle taxes.


The Installation of Kiosk machines must be in well protected and they need to

be secured by additional surveillance cameras, electronic locks.

Physical controls (biometrics features) need to be added to secure the applicant

data as installation of finger print scanners.

Biographic information need to be collected.

Software installation to cross check the biographic information.

For securing banking information installation of card reader machine and

connect to the system.

Product User Acceptance Criteria: The installation of Kiosk machines will be tagged

successful if they give continuous service (24*7) issuing duplicates in secure

environment under two year time frame.

Summary of Project Deliverables

Project management-related deliverables: Business case, charter, team contract,

scope statement, WBS etc.

Product-related deliverables: research reports, design documents, software code,

hardware, etc.

1. Pilot deployment of kiosk machines.

2. Partnership/Contract documents between Kiosk Machine providers and DMV.

3. Service related agreement between Biographic scanner software and DMV

4. Software deployment to collect biographic information and system connectivity

5. Security processes to secure the Kiosk machines and their non-fraudulent usage

6. Materials, How-to documents and Information catalogues about maintaining

the machines. Specific documents for different actors involved in the project.

For example: DMV customers, DMV employees, IT Department (support

software issues and Hardware network issues).

7. Defined Processes in event of disaster recovery and backing up data

8. Personnel trained on the new system and support its implementation and

seamless usage by public.

Out of Scope:

1. Issuance of License for first time.

2. Transfer of license from out of state

3. Name change, photograph updates etc would not be done via the kiosk machine

4. Cash payments and check payments to the kiosk machine are not supported

Everything not specifically documented as in scope is explicitly out of scope. In

particular the following is out of scope for this project:


Project Charter

06/17/2016 Project Title: Issuing of Duplicate Driving License from Kiosk Machines

Project Start Date: October ,2016 Projected Finish Date: October,2018

Budget Information:

The budget estimates for the entire project is $1,500,000 which

comprises the cost of following:

Initial project cost ITS services: $500,000

Initial project cost hardware and infrastructure :$500,000

Initial project cost skilled personnel and vendors: $500,000

Project Manager: Name, phone, e-mail

Nidhi Sharma ,8048969430, [email protected]

Project Objectives:

Enhancement and extension of DMV (department of motor vehicle), North

Carolina services to issue instant/automated duplicate driving license by Kiosk

machines to the applicant via scanning their fingerprint as biometrics for

personal identification and authentication.

The project will deliver state residents convenience, time flexibility and reduce

customer wait time and service time at DMV branch offices.

The project will deliver the promise made by Governor of North Carolina to its

residents.

Project will result in monetary gains for Department of Transportation: By

adding this feature in DMV, state government will earn monetary benefits as it

save the wages which is required to spend on the additional employees to get

this portion of work done (issuing duplicate license) and to maintain

infrastructure too.

Leverage of DMV infrastructure and to create opportunity for growth.

The successful completion of project will make way to add more features to

Kiosk machines that will reduce manpower and infrastructure maintenance

(DMV offices) For example:

Vehicle Registration

Paying taxes.

Success Criteria:


The success of project is based on providing 24*7 DMV services (issuing of driving

license) via Kiosk machines in secure environment and reducing workload of DMV

employees in issuing duplicates. It should be completed on time, be run professionally

and meet all requirements. The project sponsor will signs off the project completion

form at the end of project and give the project at least 7 out of 10 overall rating.

Approach:

Determine the optimal number of kiosk machine across the state and where to

deploy them.

Develop and implementation of software for issuance of driving license via

Kiosk machines 24*7 (time flexibility for users).

Products and services necessary to deploy kiosks are used appropriately i.e.

remote,multi-channel renewal

Develop software to collect biographic information required for assessing

Kiosk machines like finger prints.

Communication plan to make people aware to provide their Bio graphics.

Adoption of practice and standard to be operated in DMV state wide to collect

bio graphics when applicant comes to DMV

Secure measures to implement to crosscheck personal identification i.e. Bio

graphic information.

Develop and install the software to collect debit/credit card information

Effective installation of card reader machine and connect to system.

Security controls to be adopted and maintained by installation of additional

surveillance cameras, electronic locks and finger scanners.

Assigning vendor(Morpho Trust) for Kiosk installation

Take advantages of employee off load with the above project and use them

effectively for other work.

Roles and Responsibilities

Name and Signature Role Position Contact Information

Patreck Thomas Project

Champion

VP ( HR) [email protected]

Telly Thomas Project

Sponsor

Commissioner

(Division of

motor vehicle)

tthomas @ncdot.gov

Nidhi Sharma Project Manager Project Manager [email protected]

Nihaal Thomas Project Advisory Director(IT) nthomas @ncdot.gov

Andy Joseph Steering

Committee

Member

Manager

(Procurement)

[email protected]

Arun George

Team Member Manager( Quality

Assurance)

[email protected]

mailto:[email protected]


Mahima Mudgal Team Member System Analyst [email protected]

Garima Sharma Team Member Architect [email protected]

Comments: (Handwritten or typed comments from above stakeholders, if applicable)

“The concern related to the security of personal information and bank information of

users using Kiosk for issuance of Duplicate driving license , the appropriate measures

to be deployed for same”.Telly

STAKEHOLDER REGISTER

[Issuing of Duplicate Driving License from Kiosk Machines] Stakeholder Analysis

Project

Manager

Nidhi

Shravan

For each of the questions below answer the question: “Who…?”

Question All stakeholders that apply. Use

people’s names whenever possible.

1. Approves funding for this project? Telly Thomas ( Project Sponsor)

2. Approves functional requirements? Nihaal Thomas (Project Advisory)

Telly Thomas ( Project Sponsor)

Nidhi, Shravan (Project Manager)

3. Approves technical requirements? Nihaal Thomas (Project Advisory)


4. Approves design decisions? Nihaal Thomas (Project Advisory)

Garima Sharma (Project Architect)

5. Approves changes to requirements? Nihaal Thomas (Project Advisory)

6. Approves changes affecting schedule? Telly Thomas ( Project Sponsor)

7. Approves changes affecting cost? Nihaal Thomas (Project Advisory)





8. Will use the product or service produced

by the project?

Residents of state (North Carolina)

9. Set the organizational goals that drive

the necessity of this project?


10. Will assign people to the project team

and determine the hours per day they

work on the project?


11. Approves contracts for suppliers? Project Advisory

12. Is the manager or executive sponsoring

this project (will use their authority on

behalf of the project team to overcome

organizational obstacles)?

Executive

13. Will manage the project (provide

leadership to assure tasks are assigned

and completed on time, cost and

schedule are monitored, issues are

identified and resolved)?


14. Represents organization policies

governing this project?


15. Represents regulations or laws affecting

this project? Telly Thomas ( Project Sponsor)

Patrick Thomas (project champion)

16. Will have their work disrupted by this

project?

none

17. Will have to change their systems or

processes because of this project?

Department of Motor vehicles (North

Carolina)

18. Will benefit from this project? (If this is

a large group, who will represent this

group?)

Citizens of North Carolina state and

Department of Motor Vehicle(North

Carolina)

19. Will perform the work on this project?

(This includes all vendors and

subcontractors as well as employees)

Patrick Thomas (project champion)


Nihaal Thomas (Project Advisory)

Garima Sharma (Project Architect)



Mahima mudgal ( System Analyst)

Arun joseph ( Quality)

Anady joseph ( Procurement)

20. Will participate in phase gate decisions

to approve moving the project to the

next phase?

Nihaal Thomas (Project Advisory)


For each significant stakeholder, answer the following questions:

Name: Telly Thomas Title: Project Sponsor ,Commissioner

(Division of motor vehicle)

1. What is their contribution to the project? He is responsible for project budget

and take care of overall quality of

methods adopted and the resultant

project product. To approve required

polices for the project.

2. To whom do they report? Governor of North Carolina

3. What authority do they have over the

project?

He is authorized to formulate polices

for the project , take decisions on

approving the funds

4. What is their goal for the project (what

is their stake in the project) and how

does it relate to their organization’s goal

or other personal goals? (What makes

this a ‘win’ for them?)

The goal in the project is to keep

project under control .Approve key

deliverables for the project. Resolves

major issues and conflicts in the

project. Their goal relates to

organizational goal by approving

required expertise and experience for

the project to get completed

successfully.


5. Do they present a specific threat or

opportunity?

He present an opportunity as with

their expertise and experience to deal

with higher government authorities ,

get budget, counter project obstacles

and work toward project goals. His

vision will help project to achieve its

objectives and be strong foundation for

series of future project and last its

impact .

6. What perception do you want them to

have about the project?

He should have perspective to promote

multiple functionality that to be tapped

from Kiosk Machines just not limiting

to issue of duplicate license. In

reference to modernization of DMV

system and easiness, simple , no time

consuming DMV process for

residents.

Name: Nihaal Thomas Title: Project Advisory (IT Director)

1. What is their contribution to the project? His contribution in project is

To lead and work closely on

existing system for

modification and improving

existing processes.

Schedule technical assignments.

Oversee technical projects in

alignment with project

requirement.

Directing the effective delivery

of development, networks.

Work and deliver on disaster

recovery system and processes.

Prepare financial budgets and

presents proposal for capital

projects to Sponsor. Get

required funding approvals.

2. To whom do they report? Project sponsor


project?

They are authorized to decide what

modifications required in existing

processes and proposed budgeting need

for the same.







Their goal is to provide technical

solution to challenges coming in the

project. Identify and provide resource

to IT projects. Develop service level

agreements. Develop and implement

the policies and goals for the IT

department.

His goal coordinated with

organizational goal as his effective

functionality and his fine expertise help

in rightful assessment on technical

requirements and getting funding from

sponsor through his effective

communication skill will help project

to reach its objective and thus adding to

organizational goal.


opportunity?

He has knowledge and expertise in

domain, experience\ of implementing

modification in system and processes.

With his experience he make

researches and further recommend new

products, processes.



He should have project objective

clarity to make DMV operations to be

shifted from people mode to machine

mode and at the same time taking care

of risk, disaster recovery and security

of system.

Name: Garima Sharma Title :Architect

1. What is their contribution to the project? Her contribution in project to

Ensure a quality system design

which provides good system

performance, an effective

human-machine (Kiosk)

interface, and optimal

operational cost, and flexibility,

space for future additions,

extensions in the system.

Assessing budgetary needs,

which may include estimating

upgrade costs or switching

Internet services.


Conducting computer support

personnel evaluations.

Coordinating future direction

on technical issues.

Collaborates with multiple

teams in projects to establish

appropriate data access

management. (data access)

Ensures adequate security

solutions are in place

throughout all systems in

Project.

2. To whom do they report? Project Manager


project?

She is authorized to give suggestions in

reference to modifications in existing

networks, design, hardware and

software.






Her goal in the project to

Plans information architecture by

studying the concept, strategy, and

target audience and by envisioning

architectural scheme, information

structure and features, functionality,

and user-interface design.

Her goal is related to organizational

goal as she modifies the designs and

architectures by reviewing end-users

thus helping organization to reach its

goal where the convenience for

residents and offloading of work on

part of DMV employees will be

achieved.


opportunity?

She present an opportunity as by their

skill and expertise she oversees the

implementation of a technical

architecture based on project

requirements and IT strategies, as well

as to rectify gaps, modify and pain

points within the current state



She must reviews the existing

principles, policies and define solutions


for that guide technology decisions for

future as well. She should look

precisely and facilitates the evaluation

and selection of hardware and software

technology and product standards, as

well as the design of standard

configurations required for project.

Name: Patrick Thomas Title: Project Champion. VP ( HR)

1. What is their contribution to the

project?

Their contribution is to

Develop staffing strategies and

implement plan and programs

To identify skill within and

corporate position for

responsibility.

Ensure best practice

To identify external resources

foe project.

To arrange additional resources

in situation of modification in

project scope.

2. To whom do they report? Project sponsor


project?

He is authorized to take decisions on

resources their allocation , selection

from external source, reshuffling

within the organization






Their goal is to maintain continuity in

project assignments by providing

adequate resources and maintain

existing work force by formulating the

policy, rules and regulations for

employee and organization benefits.

They contribute to the organizational

goal by providing skilled human

resources via external sources or

reshuffling within the organization and

further by ensuring best practices are

deployed by the team while executing a

project will help the project to achieve

its set goal within its schedule. .



opportunity?

He present an opportunity as he is

qualified to critically analyzed and

ensure best practice and strategically

plan human resource strategies in

support of project goals.



The perception of clarity in terms of

project goals, needs and schedule.

COMMUNICATION PLAN

Communication Plan Project Manager: Nidhi Sharma

Sravan Kanagala

This communication plan describes our strategy for keeping the project’s stakeholders

sufficiently informed to avoid any disappointment regarding cost, schedule, or quality

goals.

Stakeholder Information needs Frequency Medium Response

Project

Champion

and Sponsor

Project

schedules,

resource

requests,

resource training,

tools required,

schedule of tools

delivery,

Hardware

requirements,

Installations and

Approvals

required.

Monthly Meeting and

Documented

minutes of

meeting

Agreement upon

schedules and

approvals to hire

resources

Approval for

hardware and

software

purchases. In a

timeframe of 1

week

Project

steering

committee

Funding matters

for projects

requirements

related to

resource, training

and time frame

for delivery of

project.

Additional

support

Weekly

Meeting and

Documented

minutes of

meeting

Work on funding

issues, resource

allocation,

ensures project

deliverables on

time. Resolve

issues Time

frame as

required to meet

the project

schedules.


requirement for

project

Project risk,

political and

operational

issues, Policy

reviewing.

Project

advisory (IT)

Address team

conflict issues.

Working on insight

generation process.

Qualities issues.

Implementation

issues , project

requirement

changes and their

approval ,project

schedule matters,

Data centralization

.Security, Firewall

requirements,

Proposed actions

Weekly

Meeting and

Documented

minutes of

meeting

Work on

qualities,

implementation

Cross functional

team conflict

resolution issues.

Working on

team to adhere

with project

scope. Time

frame depending

upon the

requirement

though provision

to finish within

project schedule.

Project team

Analyst

Architect

QA

Reviewing

progress of

responsible task ,

Implementation

issues, testing

issues, data issues ,

security issues,

Quality issues ,

Business issues

and technical

issues.

Weekly

Project team

meetings and

Documented

minutes of

meeting

Work on action

items, task

assignment, Fix

testing issues.

Business

solutions and

technical

feasibility Time

frame as

required to meet

the project

schedules.

Vendor

(Morpho

trust)

Reviewing Product

deliverables ,

product defects,

Progress referring

installation of

Kiosk machines

Monthly

Meeting and

Documented

minutes of

meeting

Fixation of

product defects.

Deliverables

Within

predefined time

line of project

schedules.


RISK REGISTER

Updated: 7/18/2016

Version: 1.0

Ref Type Risk Consequences of Failure to

Mitigate

Impact

(H,M,L)

Probability

(H,M,L)

Risk Level (1-9)

1-High 9-Low

Date

Identified

Mitigation

Owner

Target

Date

Status Status/Mitigation Action Items

1 Scope,

Schedule, Cost

Resourcees doesn't meet the skill level

required for the project.

Project will be delayed, possible

chances of failureH M 3

Sravan

Kanagala

Train the resources or recruite better skilled

resources.

2 Schedule Hardware vendors do not supply hardware for

testing and deployment on time.

Project will be delayed.

H M 3

Sravan

Kanagala

Communicate with client about the delays.

Communicate with vendor to come up with best

solution. Reschedule project accordingly.

3 Cost Hardware cost increases Cost of project will increaseM H 2

Sravan

Kanagala

Adjust cost estimates accordingly. Communicate with

client about new cost estimates

4 Scope, Schedule Important resources cannot provide servies for

sometime or leaves the team

Possible project delays.

M M 4

Sravan

Kanagala

Always maintain backups for key resources, When

resource becomes incapable, consider the project

status and if required find a replacement.

5 Schedule, cost Funds release delayed. Possible project delays.

M L 8

Sravan

Kanagala

Communicate with clients about funds release.

Rearrange the scope item priorities to not to

undertake high cost items until funding is released,

unless there is a high impact on schedules

6 Scope,

Schedule, Cost

Changes to government policies or plans Project could be cancelled/delayed.

H L 7

Sravan

Kanagala

Unless the project is cancelled, undertake low

priority, low cost tasks to keep up the project pace,

until a 'GO' from the respective departments is

received.

7 Scope,

Schedule, Cost

Elections and change of power in the

respective government offices.

Project could be cancelled/delayed.

H L 7

Sravan

Kanagala

Unless the project is cancelled, undertake low

priority, low cost tasks to keep up the project pace,

until a 'GO' from the respective departments is

received.

8 Scope, Schedule Project teams do not deliver on time project is delayedL H 5

Sravan

Kanagala

identify the reasons for delay. Try to reduce the delays

and respective impact on the project.

9 Scope,

Schedule, Cost

Testing is not efficient project is delayedH M 3

Sravan

Kanagala

Train the resources or recruite better skilled

resources.

10 Scope,

Schedule, Cost

Hardware is delivered before the expected date. Fails to take the advantage of

opportunity. Chance for earlier

delivery is reduced.H L 7

Sravan

Kanagala

Hardware software integration can be tested earlier

than expected dates (if software is also in better

development state), installation of hardware can be

started. Client will be happy with progress.

11 Scchedule, Cost Reaserch about targlet locations is incomplete. Delivery delays because of lack of

information and infrastructure at the

installation site.L L 9

Sravan

Kanagala

Inform clients about delays. Take necessary actions

to provide the required infrastructure. Make the

estimates about cost and schedule, and risk analysis

and act accordingly

12 Scchedule, Cost Hardware/Software doesn't perform as

expected.

Possible delays in project delivery

H H 1

Sravan

Kanagala

Identify strategy to minimize this risk before project

execution starts, create proper test plans and test the

complete system thoroughly in different staged

environments to minimize performance risks.

13 Scope,

Schedule, Cost

Found better and low cost supplier products. Fails to take the advantage of

opportunity. Chance for earlier

delivery and cost savings is

reduced.

M L 8

Sravan

Kanagala

Make estimates about the new costs and cost

savings. Identify what the new product does/doesn't

support. Make estimates to scope and schedules

accordingly.

14 Scope, Schedule Insufficient data to test/implement the system. Possible delays in project delivery,

and performance impact

M H 2

Sravan

Kanagala

Try to mock the required data. Keep a list of known

issues and known mocked tests. Real time

scenarios could fail, hence be ready with required

information for debugging and resolving real time

issues.

15 Scope, Schedule User acceptance tests fail Probable project cancellation

H L 7

Sravan

Kanagala

Identify the reasons for the issue (failure of

acceptance tests), if problem with client tests scripts,

get those fixed accordingly, otherwise get the product

thoroughly tested before next phase of acceptance

tests/implementation.

H L 7

Project Name: Duplicate Driving License Kiosks

Project Manager: Nidhi Sharma

project iii

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