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Daimler – Operations Manual Mercedes-Benz Korea

Operations Manual. Mercedes-Benz Korea

Operations Manual Korea 2017 version 2.0

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Table of Contents

<General>

G-1. Introduction 3

G-2. Work Clothes 5

G-3. General handling of MB vehicles 7

G-4. Vehicle hand-over check 10

G-5. Key management 29

G-6. Road Transportation 31

G-7. Height, length and weight restriction 40

G-8. Guidelines for dispatch and storage area 42

G-9. General damage handling 48

<Passenger car specific>

P-1. Starting with battery booster cable 51

P-2. Transport mode 53

P-3. Breakdowns 56

P-4. Full-Body Cover 59

P-5. New Nomenclature 64

P-6. Instruction on storage 66

P-7. Battery care 69

P-8. Carwash 74

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Operations Manual. General G-1.Introduction

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1. Introduction

Customers of Daimler AG have high expectations of the products they have bought. When they buy a vehicle, they ex-

pect the highest possible quality. Maintaining this quality when the vehicle is on its way to the customer is the aim of

quality management in Daimler transport logistics.

Daimler also expects this high standard of quality from its service providers. This includes safe and non-damaging load-

ing and transport of all Daimler vehicles.

These regulations form the basis for a trouble-free handling process. All parties involved in transport are required to

familiarize themselves with these instructions and to use them as the working basis for handling vehicles. Other appli-

cable national regulations are to be observed.

If any questions or a need for clarification should arise from these Mercedes-Benz provisions, please contact:

Mercedes-Benz Korea

Sales Department / Ordering & Logistics Team

Mrs. Yu-Mi Choi

Phone: +82 (2) 6456-2518

Fax: +82 (2) 6456-2501

E-mail: [email protected]

Mercedes-Benz Korea


Ms. Hea-Jin Jung

Phone: +82 (2) 6456-2519

Fax: +82 (2) 6456-2501


Mercedes-Benz Korea


Mr. Eung-rae Kim

Phone: +82 (31) 359-2691


mailto:[email protected]


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Operations Manual. General. G-2.Work Clothes

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1. Work clothes

Regardless of the time of year or temperature, it must be ensured that the driving personnel is wearing clean and suita-

ble work clothes to avoid dirtying or damaging the vehicles.

This includes wearing long work pants and a long-sleeved work jacket. In warm seasons, personnel are permitted to

wear t-shirts (see illustration).

Buttons, open zippers, belt buckles and sharp objects in the outer packets (e.g. pens, tools, keys, etc.) are not permit-

ted during the loading process. Wearing rings (other than wedding rings) and jewelry is also forbidden due to the risk of

causing damage. Work gloves must worn when carrying work on trucks. They must be taken off before getting into the

vehicle, however.

In Korea, we have no guideline for drivers’ shoes, so they have open choices for that. However, it must be ensured that

it is comfortable for work and has no possibility to damage on vehicles. Running shoes or sneakers are highly recom-

mended by MBK.

<Winter season> <Summer season>

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Operations Manual. General G-3.General handling of MB vehicles

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1. General handling of MB vehicles

Mercedes-Benz vehicles may only be handled by qualified and specially trained personnel.

To ensure that the high quality standards of our products when they leave the plant are maintained when they reach the

customer, observe the following instructions:

Note: Any exceptions must be agreed and coordinated with MBK Ordering & Logistics team.

Attention: For all vehicles, always start the engine before the vehicle is moved.

For all vehicles which are not ready to drive, contact the loading personnel before the loading process commences.

Not permitted are (DO NOTs):

revving the engine when cold or hot.

driving with flat tyres or tyres with insufficient pressure.

spinning the tyres.

driving with misted up, snow-covered and icy windows.

driving vehicles on their own axles to harbour, berth or parking area.

driving the vehicles with spinning drive wheels.

driving the vehicles at excessive speeds.

using a vehicle as a tow vehicle.

overtaking other vehicles.

driving with main-beam(high beam) headlamps.

operating the windscreen wipers for icy or heavily snow-covered windows.

operating the electrical equipment. (radio, TV, DVD and CD player, sliding sunroof, phone, etc.)

folding out mirrors which have been folded in.

folding in mirrors which have been folded out.

manually operating electric mirrors.

opening the bonnet with the release handle.

lowering the tyre pressure.

attaching warning signs to the vehicle with magnets.

attaching labels to painted surfaces and windows.

attaching stickers to painted surfaces. (exception: sealing + labels allowed on transportation protection foil)

Use of non-approved product protection films (product protection films must be approved by the MBK’s quality

manager.

remaining in the vehicles.

smoking, eating and drinking in the vehicles.

wearing headphones while the vehicle is being moved.

Transportation of persons and material. (tools, tyres etc.)

Leaning on the vehicle and laying objects against the vehicle.

laying objects on the dashboard and seats.

using mobile phones in the new vehicles area on Daimler grounds.

parking the load at non-authorized bays.

driving vehicles on their own wheels. (Excluding journeys for the purpose of preparing, loading and unloading, as

well as carrying out maintenance)

driving without a driving license and cargo driving license.

deactivating of the transportation mode

reversing out of a loading row

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When parking the vehicles, always ensure that:

windows, doors, sliding sunroof/roof hatch, bonnet and boot lid are closed.

all electrical consumers are switched off.

vehicles with manual transmission are secured by engaging 1st gear and the parking brake is engaged.

the key is removed from the ignition lock and and seek as mentioned in Chapter “5. Key management”

vehicles with automatic transmission are secured by engaging the "P" position and engaging the parking brake.

vehicles with "alternative drives"(Electric drive, Hybrid drive,Natural gas drive etc) are secured with the parking

brake.

the switch for the windscreen washer system is in position "0".

the vehicles are not parked on flammable material such as dry grass, leaves and flammable liquids because the

exhaust system and engine (which has recently been switched off) radiate a high degree of heat.

vehicles are not parked with open windows, doors, fully opened bonnet and open boot lid.

only fenced-in, secure company grounds are used all the time.

vehicles are not parked beneath overhead power lines or in the immediate vicinity of railway lines, trees or

bushes.

vehicles are parked with a minimum distance of 30 cm between bumpers and with a distance to the side so that

entering and exiting the vehicles is possible without causing damage to the vehicles and that contact to adjacent

vehicles is not possible.

for certain handling centers, Daimler reserves the right to give instructions on locking the vehicles.

Information for icy/snowy conditions:

If the windscreen is icy or covered in snow, use the window defrosting agent or a plastic ice scraper without steel edges

or teeth (See illustration). Make sure the ice is scraped away starting from the outside working inwards and the ice

scraper is not drawn back over the windscreen. A soft, clean brush must be used to remove snow. Do not use force or

the wiper motor to free up frozen windscreen wipers; use only defroster. Furthermore, ensure that no snow or ice is

brought into the vehicle when boarding.

2. Handling Manual of each model

Detailed Handling Manual and dimension of each model can you find in the 1. Framework agreements: links and in-

formation Operations -> Manual Europe->Passenger car specific -> Vehicle Specific->Handling Sheets

Link: https://daimler.portal.covisint.com/en/web/worldwide-transportation

Attention: Neither a user name nor password is required.

https://daimler.portal.covisint.com/en/web/worldwide-transportation

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Operations Manual. General.

G-4.Vehicle hand-over check

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1. Introduction of Hand-over Process

Vehicles are to be checked when those are transferred to other delivery point and it must be check by the person who

received the vehicles. Vehicles are checked only in the state they are in when they are delivered. The body and paint

surface are to be checked in daylight or with "sufficient artificial lighting", "Sufficient artificial lighting" is defined as

light sources that allow the vehicle to be checked in daylight conditions.

Appropriate test equipment is to be necessary for checking (e.g. mirrors to check the spoilers of AMG vehicles, ladders

to check the cab roof).

Damages could occur during transportation but it is controllable if responsibility for the damages is clarified. So, to

clarify the responsibility, each delivery point needs hand over check process by the receiver. In case of missing hand

over check, the responsibility for the damages is on the receiver basically.

Damage that is discovered is to be noted and the receiver has to inform to the person who delivers the vehicle. This

notification and hand over check could provide reliability for vehicles and define the responsibility for the damages.

Finally, this hand-over check could be contributed to vehicle’s quality improvement.

2. Purpose of Hand-over Process

To pursuit vehicle’s quality assurance, the vehicles need to be check on each transfer points. The findings and survey

result on each point could be used to trace where the damage and malfunctions come from. With the found damages

during full PDI, the damaged could be sorted into insurance case or warranty.

After completing full PDI and repair, the vehicle is to be delivered to dealer by inland transportation company.

When inland transportation company receives the vehicle from VPC, the vehicle need be checked before loading on

carrier. When defect and damages are found, these must be informed to VPC and repair in VPC.

Transportation company delivers vehicles to dealer and dealer company carries out checking the unloaded vehicle. If

defects or damages are found, these must be confirmed with carrier driver and informed to MBK through DCR.

These checking on delivery point could provide strong responsibility to the each party which is concerned with the new

vehicle delivery. The hand over check result is to be used to decide which party’s responsibility for the damages.

All these hand over check make the process more clear and enable to correspond with complaints rapidly. Moreover,

this prompt feedback through hand over check can lead quality improvement for new vehicle.

3. Overall Procedure of Hand over check

Vehicles are to be delivered from factory to dealer. During this process chain, each transfer point is exposed to risks

that the vehicle could be damaged. So the vehicle must be checked by the receiving party and the responsibility of

damage could be determined more easily.

Daimler AG, Insurance and MBK can at anytime request the service providers to provide an overview of determined

damages.

Factory

Shipping DAG VPC

VPC PDI PyongTaek

Port

Local Port

Bonded transportation

Showroom

Dealer

Inland transportation

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The transfer points which MBK is under control are bonded transportation, VPC, inland transportation and dealer.

After vehicle is unloaded from vessel, vehicles are to be checked by bonded transportation company with visual check.

After that, the vehicle is transported to VPC and the findings will be informed to VPC.

After completing full PDI in VPC, VPC carries out final check with creating Vehicle delivery check sheet. The responsible

person in VPC signs the Vehicle delivery check sheet as a confirmation that there are no defects on the vehicle.

Inland transportation company checks the vehicle before loading on carrier. In case of no defect, the driver sings Vehi-

cle delivery check sheet as a confirmation.

When the vehicle is delivered to dealer, person in dealer company perform hand over check. In case of no defect, the

person in dealer company sings Vehicle delivery check sheet as a confirmation.

4. Vehicle hand over Check on Local port by Bonded transportation company

Vehicles are to be checked by a carrier driver right before being transferred to bonded area. Vehicles are checked only

in the state they are in when they are unloaded. Vehicles may not be washed before the hand-over check. The body and

paint surface are to be checked in daylight or with "sufficient artificial lighting". "Sufficient artificial lighting" is defined

as light sources that allow the vehicle to be checked in daylight conditions. Damage that is discovered is to be noted on

port inspection sheet.

Bonded transportation company carries out visual check and updates major damage information. And this damage

information should be handed over to receiving check personnel in VPC and MBK employee with written form.

The hand over check by bonded transportation company is limited to Visual inspection.

The driving speed is to be adapted to the handover locations and routes, but a speed of 40 km/h is not to be exceeded.

i. Hand over check reporting

Hand over check method is defined on attached Visual check guide, so only visual check result need to be

reported to MBK and VPC. The damages will be repaired in VPC.

The recommended Inspection form is attached. See attached Form1.

Hand over check Method : Visual Check (Refer to Visual check guide Appendix 1.)

Shipping VPC or Bonded area

VPC PDI PyongTaek Port

Local Port

Bonded tranportation

Inspection information delivered to

VPC and MBK with written form.

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Hand over check Result : The result must be shared with MBK and VPC.

ii. Event of damage during bonded transportation.

In case of vehicle damage during bonded transportation, it must be reported to VPC and MBK with pictures

and written form. The damaged vehicle is to be repaired in VPC and the repair cost for the damages is in

charge of transportation company.

If vehicle depreciation occurs due to transportation damaged, the depreciated value need to be reimbursed

by transportation company. The depreciated value is to be calculated according to dealer subsidy for the

damages.

The reimbursement need to be paid to MBK and MBK provides subsidy to dealer for vehicle depreciation.

Bonded Transportation company must not contact Dealer directly for reimbursement of vehicle depreciation.

Repair location : VPC

Repair cost : Transportation company pays repair cost.

Reimbursement for Vehicle depreciation : Transportation company reimburses for the deprecia-

tion value to MBK and MBK provides subsidy to Dealer for the depreciation.

5. Vehicle hand over Check on Bonded area by VPC (Inbound Inspection)

Vehicles are to be checked by VPC employee who receives the vehicles from bonded transportation. Vehicles are

checked only in the state they are in when they are unloaded. Vehicles may not be washed before the hand-over check.

The body and paint surface are to be checked in daylight or with "sufficient artificial lighting".

VPC employee carries out visual check of exterior and check missing parts and transport mode.

The vehicle must be checked and, where applicable, the damage report must be created as soon as possible. MBK

guides VPC to complete the report within 10 calendar days for 1000 units, but it could be extended based on the

weather condition or other unexpected situations, but it should be discussed with MBK Ordering & Logistics team in

advance. A check for more serious damage and missing parts must always be carried out.

Due to transport mode, trunk cannot be opened with button, so missing parts & item cannot be checked inside of trunk

during receiving inspection. If transport mode is not activation when receiving the vehicle, it must be documented and

check the missing equipment in the trunk.

VPC has to receive visual inspection result from bonded transportation company and check the found major damages.

With the result of bonded transportation company inspection report, VPC carries out receiving inspection.

MBK Bonded Transportation

Reimbursement process for Vehicle depreciation

Dealer

VPC or Bonded area

VPC PDI PyongTaek Port

Local Port

VPC carries out Inbound Inspection

SONA VPC Korea

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VPC has two different storages. First storage is right next to PDI center, second one (PCTC : Pyeongtaek Container

Terminal Corporation) is nearby PIRT (Pyeongtaek International Roro Terminal). Depending on the volume of the ship-

ment or stock status of two storages, storage location (destination of bonded transportation) will be decided and the

vehicles will be stored in.

Once PDI and delivery request is made, vehicles will be transferred to PDI center. During this storage transportation,

vehicles status will be checked by transportation drivers as well as PDI workers. PDI process starts right after vehicle

transferred in PDI center, and if damages and flaws found during PDI process, they will be diagnosed and repaired in

accordance with PDI guideline.

i. VPC inbound inspection guide

VPC inbound inspection guide is defined as below. Inbound inspection includes visual inspection which was

carried out by bonded transportation company and equipment check. So the findings from transportation

company should be checked when inbound inspection is carried out.

Hand over check item & Method

o Visual inspection (Refer to Visual check guide Appendix 1.)

o Equipment (Remote key, Tow eye cover etc)

o Transport mode

o In case of Transport mode deactivated, all equipment in the truck need to be checked.

VPC inbound inspection form : see attached Form2.

ii. Completeness check VPC inbound inspection guide

The completeness check is only carried out when transportation mode deactivated. Checks are made for the

following components in the trunk.

vehicle jack,

vehicle tool kit,

spare wheel or Tirefit with compressor,

wheel trims in the case of steel rims,

first-aid kit,

warning triangle,

enclosed package,

towing eye cover

Note:

Completeness check is omitted if the transport mode is activated. This means that the transport mode must

not be disabled.

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6. Vehicle hand over Check by VPC before vehicle moving to delivery point.

During full PDI in VPC, vehicle must be checked in Final zone with below item.

The responsible person who carries out final check completes vehicle delivery check sheet.

After whole PDI completion, vehicle is to be parked at the delivery point located in VPC with Vehicle delivery check

Sheet. The sheet must be signed by the person who carries out final check. The signature means that the vehicle in

the delivery point has no damages and missing parts and it is confirmed by the person.


o Visual inspection (Refer to Visual check guide Appendix 1.).

o STAR diagnosis initial quick test.

o Activation of Transport mode.

o Equipment and manuals.

o Condition of repairs.

o Filling in Vehicle delivery check Sheet and sign it on VPC handover section as a confirmation.

Vehicle delivery check Sheet : see attached Form3.

i. Event of Vehicle damage in VPC

PDI is to be carried out in VPC and the vehicle need to be moved to one place to another place to carry out

ret-rofit or delivery. So accident or vehicle damage could occur in VPC.

In case of vehicle damage when parking and moving in VPC, all case must be reported to MBK. The repair

cost is to be paid by the company which the damage is caused by.

If the vehicle damage causes depreciation of vehicle value, the depreciated value should be reimbursed by

the company which the damage is caused by.

VPC

VPC PDI

Vehicles is to be checked in Final zone and the vehicle is

to be parked in delivery point with vehicle delivery check

sheet in case that vehicle condition is qualified.

Final check

Delivery point

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7. Vehicle hand over Check in VPC by Inland transportation company when ve-

hicle leaves VPC.

After PDI completion, vehicles parked at the delivery point located in PDI center. The recipient of inland transportation

company is required to check the vehicle for damage and missing parts right before loading the vehicle on carriers.

The vehicle must be checked and, where applicable, if damages are found even if PDI completed, inland transportation

will not be performed for that vehicle and it should be returned to PDI center to fix it up such as rework ,repair and etc.

From this point, after vehicle checks, the recipient will sign on the vehicle delivery check sheet which already has sig-

nature of PDI final inspector. Its purpose is to prove that hand-over check is well-completed without any damage or

flaws by the signed persons.

When vehicle was damaged during inland transportation, the damaged must be reported to MBK and VPC. The repair

cost is paid by inland transportation company. If the vehicle damage causes depreciation of vehicle value, the depreci-

ated value should be reimbursed by inland transportation company.

i. Hand over check and reporting.

Hand over check method is defined on attached Visual check guide.

If damages are found, inland transportation company will inform it to VPC and MBK. According to MBK and

VPC’s decision, those will be decided to be repaired.

The delivery check sheet must be signed by the person who carries out hand over check from inland trans-

portation company. The signature means that the vehicle in the delivery point has no damages and missing

parts and it is confirmed by the person.



o Manuals.

o Vehicle delivery check sheet

o Sign the vehicle check sheet on Inland transportation handover section as a confirmation if no

flaws are found.

Vehicle delivery check sheet : see attached Form 3.

MBK Causer of damage


Dealer

VPC

VPC PDI and Final check

Delivery point

Showroom

Inland transportation

The recipient of inland transportation

company checks damage and missing

parts.

In case of damages, it must be informed to VPC (PDI center) and MBK.

Dealer

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ii. Event of damage during inland transportation.

In case of vehicle damage during inland transportation, it must be reported to VPC and MBK with pictures and

written form. The report form is attached.

Repair cost for the damages which was caused by transportation company is in charge of transportation

company. The repair could be performed in VPC or dealer. If the repair cost is to be paid to VPC or dealer by

transportation company.

If vehicle depreciation occurs due to transportation damaged, the depreciated value need to be reimbursed

by transportation company. The depreciated value is to be calculated according to dealer subsidy for the

damages.

The reimbursement need to be paid to MBK and MBK provides subsidy to dealer for vehicle depreciation.

Inland Transportation company must not contact Dealer directly for reimbursement of vehicle depreciation.

Repair cost : Transportation company pays repair cost to VPC or dealer which the repair is per-

formed.

Reimbursement for Vehicle depreciation : Transportation company reimburses for the deprecia-

tion value to MBK and MBK provides subsidy to Dealer for the depreciation.

8. Hand-over check by Dealer company when vehicle arrives at Dealer.

The recipient of dealer company is required to check the vehicle for damage and missing parts right after vehicle un-

loaded from the carrier. When checking the vehicle, the recipient carry out visual check.

If the vehicle is flawless, the recipient of dealer company signs on the Vehicle delivery check sheet as a confirmation.

After its confirmation, any damgages or flaws which is caused afterward are on the dealer’s responsibility.

If damage or flaws discovered at this point, those should be confirmed with driver of the carrier. This is to prove the

damages are not caused by dealer. If the big damage which is recognizable with visual check is not confirmed with

carrier driver, the damage cannot be claimed to MBK, VPC or Transportation company. But if small damages are not

possible to be found with visual check, this damage may be claimed to VPC and MBK.

If damage or flaws discovered and not possible to carry out proper repair work at dealer, the recipient of dealer has a

right to return the vehicle for rework only if VPC and MBK accept the reason through DCR (Dealer Complaint Report) to

send the vehicle back.

MBK Inland Transportation


Dealer

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All of damages or flaws which could cause customer complaint or dis-satisfaction need to be reported through DCR

(Dealer Complaint Report). This DCR can be created according to DRC guide. Please refer to DCR guide for detail in-

formation.

i. Hand over check and reporting.

Hand over check item and method is defined as below.

If damages are found, the dealer company will confirm it with carrier driver. The damages and flaw could be in-

formed to MBK and VPC through DCR.

The delivery check sheet must be signed by the person who carries out hand over check from the dealer compa-

ny. The signature means that the vehicle in the delivery point has no damages and missing parts and it is con-

firmed by the person.



o Manuals, Equipment

o Interior checking

o Basic function check (Audio, Air conditioning, Wiper, Light, Engine start etc)

o Vehicle delivery check sheet

o Sign the vehicle check sheet on dealer company handover section as a confirmation if no flaws are

found.

Vehicle delivery check Sheet : see attached Form 3.

ii. Event of damage or defect finding during hand over check in Dealer (DCR)

In case of damage or defect finding in Dealer, DCR (Dealer Complaint Report) may be reported to MBK. DCR is

handled by MBK and will be processed depending on the defects.

DCR will be processed depending on the defects and situation of the place at which the vehicle has been deliv-

ered. Below complaints could be raised from dealers and will be processed with below remedy.

VPC, MBK

VPC PDI, MBK Showroom

• Damages or flaws need to be reported through DCR

(Dealer Complaint Report).

• Dealer company could return the vehicle if MBK and VPC

accept the reason through DCR.

Dealer

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Detail DCR guide is explained in Appendix 2.

DCR processing depending on Defect

Defect Type Cause Remedy

Paint fault

Scratch - Transportation damage

- PDI missing

- Return the vehicle to VPC.

- Repair in dealer and the cost is to be charged to

responsible company.

Fine scratch - Transportation damage

- PDI missing

- Acceptable quality and no repair required.

- Handled by dealer with polishing.

Dirt inclusion - Manufacturing error

- PDI missing


- Warranty repair in Dealer.

Malfunction

Permanent

malfunction

- Manufacturing error

- PDI missing - Warranty repair in Dealer.

Sporadic

malfunction - Manufacturing error - Warranty repair in Dealer.

Wheel fault


- PDI missing - Sending parts to dealer.


- PDI missing - Acceptable quality and no repair required.

Dirt inclusion - Manufacturing error

- PDI missing



Interior

damage

Scratch - Manufacturing error

- PDI missing - Warranty in Dealer

Fine scratch - Manufacturing error

- PDI missing



Exterior

(molding,

Light)


- PDI missing - Sending parts to dealer or return to VPC.


- PDI missing - Acceptable quality and no repair required.

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Appendix 1.

Visual check guide

The complete chassis or order number of the transport control document must

agree with the transport document.

Do not remove the stub until the vehicle has been delivered to dealer.

The visual check is to be carried out at a distance of approx. 1 m from vehicle and on 10 locations. 10 locations are

shown on below picture.

Visual check postures are standing and squatting and both 2 postures should be carried out on 10 locations as below.

The visual check

During the visual check, the vehicle is to be checked for body or paint surface damage.

However this visual check which performs at the local port right before loading on the carrier only covers visible and

outstanding damages.

Note:Special requirements for passenger cars

If the transport mode is deactivated, this is to be reported to MBK Ordering & Logistics team.

1 m 1 m

1 m

1 m

1 m

1 m

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Appendix 2.

DCR (Dealer Complaint Report) guide

In case of deficiency on the received vehicle, dealer may create DCR (Dealer Complaint Report) and send to MBK.

The DCR will be process with below remedy.

1. Definition of DCR (Dealer complaint Report)

DCR is a report for dealer to raise complaint to MBK about newly delivered vehicle

Dealer can request proper action from MBK to solve the complaints.

2. Purpose of DCR (Dealer complaint Report)

Rectifying defect or damage which causes customer complaint.

PDI or transportation quality improvement with continuous feedback.

To meet high customer expectation and prevent expected customer complaint.

3. DCR may be created on below cases.

Customer complaint is raised due to deficiency of the new vehicle during vehicle hand-over.

Deficiency which could cause customer’s complaint is found before vehicle delivery.

New vehicle is damaged during inland transportation.

4. How to create DCR

1) E-mail to MBK, VPC and Inland transportation company with vehicle and complaint information as be-

low. Report form is not required and just e-mail with pictures is necessary.

a. Title of E-mail : DCR_Name of dealer_Complaint (ex. DCR_XX dealer show room_Bumper scratch)

b. Contents of E-mail

Dealer name XX Motors

XX Show room Creator Mr. XXXXXX Date of finding 2015-XX-XX

Model S350 BlueTec VIN WDDWF8BB9FBXXXXXX Commission no. 05847XXXXX

Complaint Front bumper scratch

Request Vehicle return to VPC

c. Attaching pictures of defect (Pictures about defect position and close-up one)

d. Recipient of DCR

To : [email protected], [email protected]

Cc : [email protected], [email protected], choul-

[email protected], [email protected], [email protected]

e. Notes in creation of DCR

DCR should be sent within 24hrs after receiving vehicle .

If DCR is sent over 24hrs, DCR is not valid because the responsibility for the defect cannot be

clarified.

Damages which can be recognizable with visual check must be confirmed with carrier driver.

If recognizable damage is not confirmed with carrier driver, this damage cannot be claimed.

5. Processing DCR depending on the defects.

Acceptable quality and Repair is not necessary

o Fine scratch on paint surface

o Minor fault on wheel

o Fine scratch on exterior parts.









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Minor defect which does not influence vehicle appearance, it is not necessary to rectify the deficiency.

Rectifying minor deficiency could negatively affect overall appearance.

Sending necessary parts to dealer and dealer carry out repair.

o Scratches or damages on exterior and interior parts.

o Faults on wheel

If simple replacement can solve the deficiency, necessary parts could be sent to dealer from VPC. And

dealer carries out simple part replacement. After completing repair work, dealer must send back to VPC

within 3weeks after receiving the new parts.

Warranty claim by dealer.

o Functional defect.

o Dirt inclusion on paint surface.

o Dirt inclusion on wheel.

o Defect which is caused during manufacturing.

All defects which was caused by manufacturing can be repaired with warranty. Warranty can be claimed

with using DMS (Dealer Management System) or EVA (Extended VEGA Application).

If warranty repair is claimed through EVA, the repair history is not shown in DMS.

Returning vehicle to VPC and VPC carry out repair.

o Scratches or damages on paint surface.

o Defect missed in PDI.

The repair cannot be carried out in dealer company because repair facility is not available. In this condi-

tion dealer can request vehicle return to VPC. With agreement of vehicle return from MBK and VPC, the

vehicle is to be sent back to VPC for repair.

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Appendix 3.

Description of the global vehicle damage codes standard

The transportation chain when automobiles change possession they must be inspected immediately with any damage or

missing items being noted. The purpose of this manual is to provide a standard up-to date set of codes for recording vehicle

exceptions to all personnel responsible for handling vehicles throughout the transportation chain. It is important the damage

codes be accurately detailed. The codes are recorded manually on delivery receipts or in portable data terminals for transfer

into the manufacturers’ claims systems. Individual manufacturers may issue manuals with photographs depicting several of

the damage areas and types. The damage codes are composed of five digits as follows:

Damage Area Code – First and Second Digits

Damage Type Code – Third and Fourth Digits

Damage Severity Code – Fifth Digit

Damage Code Example:

Left front door is scratched 4 inches in length. The damage code describing this condition is:

Damage area = 10 (Left Front Door) – Damage type = 12 (Scratch) – Damage Severity 3 (Over 3” up to 6”)

Right and left are determined as if sitting in the driver’s seat. Multiple unrelated damages with the same damage area and

type noted on the same panel should be entered separately.

Damage Area/Type Codes

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Damage Type Codes

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Severity Codes

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Form1.

Bonded transportation Inspection Reort Form

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Form2.

VPC inbound inspection form

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Form3.

Vehicle delivery check Sheet

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Operations Manual. General

G-5.Key Management

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1. Handling the key during transport and storage

1.1. Loading on special car transporters

If not otherwise stipulated by DAG or MBK Ordering & Logistics team, the vehicles are to be locked when transported.

The lorry driver is responsible for handling the keys. Depending on the distance between departure to destination of

transportation, key management would be followed as below.

Bonded transportation from the local port (current:Pyeontaek port) to VPC(Hwasung)

Approximate distance is 35 km between departure and arrival. And this is a non-stop transportation. Thus, the truck

driver lock the vehicle placed on the last position of the truck and take the key of that vehicle into the driver seat and

store it safely during the transportation time. And keys of rest of vehicles being transported are left as they originally

are.

Inland transportation from VPC (Hwasung) to dealer showroom

The distance depends on where the destination showroom is, but the maximum distance would be approximate 500km.

And transportation for non-metro region showrooms is performed during the night time, and the truck stopped at the

service station to take a quick rest from time to time.Thus, during inland transport, all of keys of vehicles being trans-

ported should be kept in a safe place in the cab of the lorry. Ensure the keys are not exposed to oil or dirt during load-

ing and unloading, and to ensure that they are stored in the cab, we specify the use of a key box, or similar.(see at-

tached picture)

1.2. Storing and loading on road transport

If not otherwise stipulated by DAG or MBK Ordering & Logistics team, the vehicles are to be unlocked when being

stored or transported.

In this case, the key is to be removed from the ignition lock and looped over the indicator lever. In certain cases, MBK

Ordering & Logistics team may require the vehicle to be locked.

Note: In case of lost key, observe Chapter “P-3. Breakdowns” and report to MBK.

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G-6.Loading for road transport

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1. General

To avoid any risk of damage when vehicles are being transported open, the following driving instructions are to be ad-

hered to:

Dispatching:

The route selection to the desired destination is to be selected, taking the vehicle headroom into account (i.e. the max-

imum extent of height and width) to ensure that construction sites, bridges, tree-lined avenues, roadside structures or

foliage cannot impair or damage the load.

Note for passenger vehicles: Loaded transport vehicles must be parked on fenced-in, secured company sites belong-

ing to the service provider.

Consideration for special weather conditions:

In special weather conditions (e.g. snow, hail, extreme wind, falling trees and branches or ice), the route or driving

operation is to be adjusted accordingly and every risk to the cargo is to be avoided.

Driving-related effects:

The driving style must be adapted and must contain an element of foresight to ensure that driving-related effects (such

as flying stones) do not pose a risk to the cargo.

Note: All transporters (single and double-decker) are required to be fitted with a stone-guard above the wheels. Other-

wise, they are not suitable for transporting MB passenger vehicles due to the risk of damage.

2. Basic rules for driving and loading personnel at Daimler locations

The driving and loading personnel must be familiar with the instructions as laid down in the "General" chapter.

Caution: During the entire loading and unloading procedure the engine of the car transporter must be switched off; this

does not apply to operations using the hydraulics.

Transporting materials of any kind in the vehicles being transported and on the loading surface is expressly forbidden

or, in exceptional cases, is to be agreed with MBK.

3. Condition of the transport vehicles

The equipment and condition of the transport vehicles must be of such a design that there is no risk of damage to the

vehicles to be transported.

The road safety of the tires must be guaranteed. Any damage that arises is to be fixed immediately.

No hydraulic systems may show signs of leaking and the mechanical load equipment must be fully functional.

Transport vehicles must always have suitable approach rails to avoid damaging the bumpers or the vehicle un-

derbodies.

The profile of the loading surfaces and the approach rails must provide a good grip but may not have sharp

edges.

[see fig.]

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Caution: Rusted vehicle and add-on parts as well as rusted loading surfaces on transport vehicles may cause paint

damage and must therefore be avoided. Any damage that results is the responsibility of the service provider.

The roof bars of the transport vehicles as well as the cable eyelets and posts of the lanyard rails must be cush-

ioned to ensure that the driver's door can be opened without damage.

4. Load-securing equipment

Passenger vehicles: There must be a maximum of 3-4 chocks for each vehicle to be loaded. All chocks to

be used must be at least 1/6 of the wheel diameter. Furthermore, the chocks must be approved by the manufacturer.

In addition, a maximum of 1-2 three-point tie-down straps with strap controller and double-locking ratchet are to be

used. A precise definition of the three-point tie-down strap to be used can also be found in this section.

Definition of three-point tie-down strap with strap controller:

The prescribed three-point tie-down strap with strap controller and double-secured ratchet must be labeled in accord-

ance with DAG guideline. This standard must be clearly marked on sticker or the three-point tie-down strap with varia-

ble strap controller [see fig.]. If weather conditions or wear and tear should mean that this sticker with the standard is

no longer clearly identifiable, the strap is no longer to be used to secure vehicles.

_

Sample sticker for a three-point tie-down strap with strap controller

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Passenger vehicles : Furthermore, the strap to be used must be 2.2 m in length and have maximum expansion of

4%. The lashing force (LC) must be at least 1500 daN in a straight line, meaning that the real LC when the lashing

straps are wrapped around tires is double that (3000daN) [see fig. above]. The strap must be equipped with a continu-

ous and variable anti-skid band (see fig. Strap controller). This must be designed in such a way to prevent twisting dur-

ing transport. It also must be guaranteed that the strap controller is at least as long as half the circumference of the

wheel, as the three-point tie-down strap may not touch the tire.

5. Load preparation

The angle of the approach rails must be designed to avoid damage to spoilers, underbodies and exhaust systems, but

may not exceed a maximum angle of 10°. For this reason, air-sprung trailers must be in the lowest position for loading

and unloading and the tractor vehicles must be in the highest position to produce as small an approach angle as possi-

ble.

Loading passenger vehicles:

The height difference and space for transitional areas must be adapted to the vehicles being loaded.

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When loading the upper loading level, there must be as flat a transitional areas as possible between the tractor vehicle

and the trailer [see fig. included] to avoid damage to the underbody and the spoiler.

The loading surfaces must be free of unattached and blocking parts(e.g. chocks, three-point tie-down straps with strap

controller, tools, bracket retainers, etc..) [see fig.].

The permissible chocks and the three-point tie-down straps with strap controller must be secured outside of the loading

surface. Otherwise, the three-point tie down straps with strap controller and chock are to be removed from the loading

level. It is forbidden to hang the three-point straps with strap controller on the lanyard rail.

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6. Vehicle hand-over

Vehicle hand-over is in accordance with the chapter "G-4. Vehicle hand-over check".

Vehicle documents are to be checked for correctness. The embossed chassis number must match the transport docu-

ment completely.

7. Loading the vehicle

To ensure safe transport, it must be ensured during loading that the load is distributed evenly in accordance with manu-

facturers' guidelines and taking the payload and axle loads of the transporters into account.

During the entire vehicle loading procedure, employees or authorized personnel from MBK are authorized to

check the transport vehicles and to point out if they are being loaded or secured in a manner that deviates from this

guideline to ensure that no errors are made. Major violations of these regulations will result in MBK issuing an

immediate ban on loading applicable for all locations.

During the loading and unloading procedures for passenger vehicles, the following is to be noted:

When driving onto the transport vehicle, walking speed must be maintained. Furthermore, the conditions in the

chapter "General handling of MB vehicles".

Vehicles with pneumatic suspension are always to be transported in the highest suspension position. The

"Airmatic" section of the relevant model chapter shows which vehicle models are equipped with Airmatic.

The following minimum clearances around the vehicles to be loaded must be adhered to (vehicle-specific

clearances must also be taken into account, however):

Longitudinal clearance 0.10 m

Ground clearance 0.05 m

Roof clearance 0.10 m (Vehicles with ADS : 0.20m)

Vehicle clearance between tractor vehicle and trailer 0.15-0.20 m

Side clearance to attachment part and body 0,05 m

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These include:

starting the engine by towing, pushing or rolling off transporters or ramps.

frequent consecutive attempts to start the engine.

extremely long operation of the starter motor.

switching off the ignition during the journey.

8. Securing vehicles on the car transporter

The VDA working group, in which all German automobile manufacturers are represented, has developed recommenda-

tions on securing new vehicles that correspond to the newest findings in the loading technology sector. These recom-

mendations form a significant part of these regulations and are also the working basis for safe and high-quality loading

and transporting of vehicles.

The three-point tie-down straps with strap controller are to be put on as follows:

1. hook the first hook vertically into the perforated plate,

2. Lay the strap with strap controller radially over the tire,

3. hook the second hook vertically into the perforated plate and

4. then tighten the third hook directed away from the wheel and fix the strap using the ratchet.

Attention : Straps/hooks may only be attached to fixed body components, according to the specification. Securing of

a load on loose sheet metal is not permitted. Sheet metal used to extend the load surface must be secured four times.

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The chocks (1/6 of wheel height) must be so designed that they do not cause any damage to the body when affixing

and removing. There must also be no damage as a result of insufficient clearance to floor assemblies and other vehicle

parts during the journey.

Important: During transport, the load is to be checked, and the load-securing equipment is to be checked to see that it

remains in place.

Securing of forward-loaded vehicles without recess or latch [see following fig]

One chock before and behind any of the rear wheels

Additional securing by means of a three-point tie-down strap.

There must also be a wheel chock in front of and behind the front wheel in question, arranged in diagonal op-

position.

Securing of backward-loaded vehicles without recess or latch [see following fig.]

One chock before and behind any of the rear wheels

There must also be a wheel chock in front of and behind the front wheel in question, arranged in diagonal op-

position.

Additional securing of both wheels using a three-point tie-downstrap on each.

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Securing of last vehicle without recess or latch [see following fig.]

The last vehicle behind the last axle of the trailer or, in the case of single vehicles, the vehicle loaded behind the rear

axle, is additional to be secured with two chocks and a three-point tie-down strap on each of the wheels on the last

axle.

Securing of forward- or backward-loaded vehicles and last vehicle in latch or recess

The vehicles must have both wheels of a single axle or both axles in the recess or latch. This arrangement replaces

chocks. All other securing arrangements are in accordance with the drawings shown here.

If a vehicle on the upper loading level cannot be secured within the lanyard rail, either

the loading platform is to be lowered until this action is possible when standing on the ground, or

the wheels of one vehicle axle are to be secured on both sides with two chocks and a three-point tie-down

strap

on each side within the lanyard rail.

Major violations of these regulations will result in MBK issuing an immediate ban on loading applicable for

all locations.

Important notes:

If a chock cannot be placed for technical reasons, a three-point tie-down strap with belt controller is to be affixed to the

other side of the axle.

AMG vehicles and vehicles with the "Avantgarde" equipment line may only be raised with hydraulic stacking

rails.

Loaded transport vehicles must be parked on fenced-in, secured company sites belonging to the service provider or on

manned car parks.

9. Guard to prevent exterior contamination or damage during transport.

Inland transportation company installs a guard for the vehicle which is loaded on the top front.

The guard is to prevent contamination or damages on vehicle exterior which could be caused by bugs or stone.

The guard could be installed front or rear area depending on the direction of driving.

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G-7.Height, length and weight restrictions

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1. Height, length and weight restrictions in European transit countries

For an overview of the height and weight restrictions, According to law for street by Ministry of Land ,Infrastructure and

Transport provide national regulation regarding Height, length and weight restrictions.

Axle weight should not exceed10 tons

Total weight should not exceed 40 tons

Width should not exceed 2.5m (tolerance rage +0.1m)

Height should not exceed 4.0m /for special approved street:4.2m (tolerance rage +0.1m)

Total length should not exceed 16.7m (tolerance rage +0.2m)/for a linked vehicle :19m

< Road law enforcement ordinance, Article79>

도로법시행령 제79조 ② 도로관리청이 법 제77조제1항에 따라 운행을 제한할 수 있는 차량은 다음 각 호와 같다. 1. 축하중(軸荷重)이 10톤을 초과하거나 총중량이 40톤을 초과하는 차량 2. 차량의 폭이 2.5미터, 높이가 4.0미터(도로 구조의 보전과 통행의 안전에 지장이 없다고 도로관리청이 인정하여 고시한 도로의 경우에는 4.2미터), 길이가 16.7미터를 초과하는 차량

4.0m

2.5m

19 m

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Operations Manual. General. G-8.Guidelines for dispatch and storage area

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1. Facility

1.1. Scope

This guidelines applies to below area which is related to Daimler

Distribution centers

Ports

Plant and storage locations

Back-up locations

All new locations must correspond to these standards. Deviations from this basis must be agreed with authorized specialist

personnel of MBK.

The following standards for dispatch and storage locations were developed to provide a uniform basis and guideline for all

service providers. They serve to maintain the quality of Daimler vehicles.

If facilities are belongs to Government or third party’s property, the guidelines would be recommended to improve quality for

their operation. Legal requirements are always prioritized ahead of this guidelines.

1.2. General location facilities

1.2.1. General criteria on the location

The dispatch and storage locations should not be in areas where industrial or environmental factors may have a negative

effect on the quality of the vehicles. Storage and back-up locations may not be in areas with strong industrial

pollution, open coal tips or sand heaps.

Plants (bushes and trees) are to be kept away from the parking areas (minimum distance to parked vehicles 1.5 m).

Plants and trees are not desirable near the fences as they may provide an opportunity to climb over the fence from the out-

side and make it more difficult to monitor the fence (detecting damage or preparations to break in) from the inside.

There must be a proper connection to the road network (no gravel paths) and this must be free of trees. The traffic rules on

the site must be clear and straightforward (signs, markings, etc.).

All comings and goings are to be documented. It must also be checked that everyone on the site is there with permission.

1.2.2 Parking location surface

The vehicles must stand on firm ground. Preferably on tar, asphalt, concrete or perforated brick. Paving

stones are also acceptable for clean storage areas with fixed road surface on the driving areas (asphalt or concrete).

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Gravel, grass and rubble on the surface of the driving and parking areas are not allowed. For this reason, the area must

be cleaned regularly.

The distribution area may not have any large puddles or potholes and must be completely fitted with drainage.

1.2.3 Space markings

1.2.3.1 Parking bays The parking bays or mass turn-around areas are to be arranged in a fishbone, single-access arrangement or in rows and are

marked and numbered on the surface. Basic the dimension of parking low is at least 2.60 m wide (deviations are possible

after agreement with MBK). Parking bays or turn-around areas are to be avoided at lamp posts to avoid bird excrement and

other dirt.

1.2.3.2 Parking rows The parking rows are to be defined clearly, e.g. by lines and an alphanumeric system indicated on the parking surface,

on the fence or on movable posts.

1.2.3.3 Truck loading zone Loading zones are areas where vehicles are prepared to be loaded. Preparation areas for vehicle loads are to be indicated by

means of lines on the parking surface.

1.2.3.4 Employee parking spaces Employee vehicles should be parked outside the parking site. If they are parked on the site, a separate area is to be

provided for them. Additionally, when the vehicles are driven out, a vehicle check is to be carried out by the gate personnel.

1.2.4 Service facilities and equipment

The dispatch and storage area must be equipped with the service and safety installations described below.

1.2.4.1 Illumination The entire area, particularly the vehicle checking area, must be illuminated. Vehicle could be checked by driver with portable

light too. Floodlights along the fence are also recommended. Lamp posts between vehicles are to be avoided.

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1.2.4.2 Obstacles Obstacles such as lamp posts, railings, hydrants etc. are to be highlighted with safety colors and are to be padded.

(According safety instructions) Curb stones and fenced enclosures are to be avoided or must observe a minimum clearance of

30 cm.

1.2.5 Security equipment

Due to the high concentration of goods that are often targeted by thieves, special security measures are to be taken

when setting up and operating these vehicle turnover areas.

To achieve effective protection, the planning and set-up of these surfaces have three important components:

Mechanical securing (fencing etc.)

Monitoring (electronic or with personnel)

Organizational measures (checks, alarm pursuit…)

To be taken into account in a security concept and coordinated with one another.

1.2.5.1 Fencing The main surfaces on which vehicles are parked, stored and turned around are to be provided with a boundary (fence or wall).

The boundary must provide sufficient resistance against being climbed over, crawled under or penetrated. An assumption

should be made that criminals will attempt a break-in without tools or with simple tools. Making a fence opening large enough

to allow a person to pass through or a vehicle to be driven through must be made considerably more difficult or slow.

The entire site must be secured by a wall, a wire-mesh fence or a lattice fence at least 2 m high. Barbed wire (at least two

rows) should be attached to the top. Every type of fence must be fixed to the ground.

Basic requirements of fence routing lines:

When determining fence routing lines, the following points are to be taken into account:

The fence fronts should be as straight as possible and therefore follow a clear line.

The route of the plant fence (inside and outside) is to be kept free of anything that could enable someone to climb

over (such as trees).

The site layout and any plants must be designed in such a way that they do not provide potential intruders with any

cover.

When selecting the fence system, the desired level of protection is to be taken into account. Wire-mesh fences can be very

easily and quickly opened and overcome. They are only suitable for sites with a low protection level.

Existing wire-mesh fences must have the following properties:

Height 2m (without anti-climb guard)

Barbed wire (at least 2 rows) to prevent anyone climbing over on straight arms or arms pointing outwards

Consistent anti-penetration protection

Due to the low level of protection they offer, wire-mesh fences are to be checked daily for damage (openings, broken or cut

wires, etc.).

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1.2.5.2 Penetration protection To increase the resistance time of the peripheral boundary and to delay an attempted break-in effectively, the boundary must

be reinforced with steel/concrete barriers or additionally secured with a ditch and bank (anti-penetration protection by means

of barrier, T carrier, no possibility of a vehicle being driven out).

Alternatively to a mechanical anti-penetration protection, electronic monitoring of the periphery can be used. Prerequisites as

an alternative to anti-penetration protection:

1. Early and reliable detection of attacks

2. The ability to react quickly

3. A low intervention time

For early detection of attacks, electronic monitoring systems are required. A fast reaction is only possible when the monitor-

ing is connected to a continuously manned center (e.g. security and emergency call center or front desk) and fast and target-

ed intervention can be arranged from there. A fast intervention time is only possible when the intervention personnel have

short distances to travel and carry out targeted measures.

1.2.5.3 Entrances and exits The entry and exit must be secured with a barrier and/or gate and must be monitored 24 hours a day. The design of fence

gates and doors must correspond to the level of protection offered by the boundary. It must be ensured that access across

rail lines via underpasses and tunnels is to be avoided.

1.2.5.4 Electronic monitoring systems The following are particularly suitable for detecting attacks against the periphery of the vehicle logistic surfaces and highly

recommended.

fence detection systems

fiber-optic sensor cables

microphone cables

infra-red photoelectric barriers

The additional use of a video surveillance system allows alarms to be verified and a targeted and reasonable reaction to

alarms on the periphery to occur. In the case of false alarms, which can often occur outdoors due to environmental

factors, deployment and connected costs can be avoided.

When video surveillance systems are used, the local data protection regulations are to be taken into account and observed.

Securing the vehicle areas with a system comprising detection systems and alarm verification via video surveillance offers a

consistently high level of security on the periphery and removes the need for personnel to go on patrol.

The respective safety concept must be presented to and accepted by the specialist departments at Daimler AG.

1.2.5.5 Organizational safety measures The entire site must be monitored day and night by automatic cameras or be secured by an electric warning system combined

with a camera system on the fence. Additionally, guarding by trained personnel must be guaranteed 24 hours a day and 7

days a week (documented in a guard book). Furthermore, the site must comply with country-specific fire protection regula-

tions and have a sufficient number of fire extinguishers.

1.2.5.6 Signs regarding speed limit The speed limit must be clearly signposted. Repeating speed limits on the road are recommended. The speed limit signpost-

ing must correspond to local requirements. The adapted speed is to be observed at handover locations and routes, but a

speed of 20 km/h is not to be exceeded.

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1.3. Space organization

1.3.1. Opening hours

For all locations related to Daimler, opening hours are – depending on the content of the contract – 24hrs/7days (including

vehicle check). Visitors still must be recorded in writing.

The following standards for dispatch and storage locations were developed to provide a uniform basis and guideline for all

service providers. They serve to maintain the quality of Daimler vehicles.

Important: Unauthorized personnel may not gain access to the parking area or the vehicles.

1.3.2. IT Systems

1.3.2.1 VMS (Vehicle Management System) IT system which MBK’s service provider has developed could be used to check locations, arrival and departure time of vehi-

cles.

1.3.2.2 Parking management Every Daimler location must maintain and certify ordered and clear parking space management. This means that it must be

clear at all times where each vehicle is on the site.

2. Storage

2.1. Vehicle storage When a vehicle is received, a receiving inspection is to be carried out in accordance with the appropriate chapter. In addition,

a truck unloading check is to be carried out. If facilities or storage are belongs to Government or third party’s property, the guidelines would be recommended to improve

quality for their operation. Legal requirements are always prioritized ahead of this guideline.

2.2 Vehicle parking and transshipment The vehicles are to be parked neatly in rows and parking bays. Vehicles must be parked with the left-hand tire on the left-

hand line or, alternatively, in accordance with a different uniform system.

2.3 Storage, direct dispatch, transfer and loading zones

Vehicles can be parked or stored in line and the distance between the bumper to bumper must be at least 30cm and the

vehicles are to be parked with enough space on the sides to allow personnel to get in and out without causing damage and

without touching the next vehicle.

The same distances are to be observed when vehicles are parked along a fence, building or other obstacle.

30 cm

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Operations Manual. General. G-9.General damage handling

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1. Handling processes in the event of damage or deficiency of vehicle

All vehicles are constantly subjected to a visual check as part of handover checking. If damage is noticed, it must

be reported to the carrier immediately in writing and the carrier is to be considered liable for the damage.

Damage caused during transportation from factory-out to dealer :

Covered by Marine Insurance

Damage caused in the factory :

Covered by Warranty

2. Logistics process for damage detection

Every interfaces have damage check process and if damages are found during that process, it should be written by the

entity who is in charge of, and report it.(See above picture)

Detail information for damage check is explained on Hand-over check.

3. Procedure when damage is established When damage found by bonded transportation company, they write damage with commission number on below

document, and report MBK. And the damage will be repaired at VPC.

When damage found by VPC , they write damage with commission number on the document(VPC inbound inspection

report), and provide it to MBK. And the damage will be repaired at VPC.

When damage found by inland transportation company, delivery should not be performed. But if no damage found,

inland tranportation company signs on the document(Vehicle delivery check sheet) as a confirmation. And when

arriving at showroom and afterunloading the vehicle, a vehicle receipent from dealership will check and if there is no

damage, the person signs on the same document.

Detail information for damage check is explained on Hand-over check.

Daimler Plant Local Port VPC Dealer

PCTC

: Checked by : Checked by VPC : Checked by

bonded transporation company

:Checked by Dealer

Inland transporation company

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4. Damage above 2500 euros

In case of damages above 2500 euros, the relevant authorized expert must be involved.

If the repair cost for the damage is above 2500 euros, it must be informed to relevant insurance company and the ex-

pert from the relevant party has to check the vehicle on site to create damage report.

Contact information in case of the damage above 2500 euros

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Operations Manual. Passenger Car specific. P-1.Starting with battery booster cable

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1. Starting with battery booster cable

If a vehicle can no longer be moved due to battery weakness or discharge, it can be made ready to be driven again with

a battery booster cable.

To begin with, there are some safety notes that must be observed:

E-Cell and fuel cell vehicles can only be jump started by trained specialist personnel.

The ignition must be switched off when working in the engine compartment.

Any manipulation of the ignition system is strictly prohibited.

Touching live parts may pose a danger to life.

In the case of ignition systems with an increased power rating, the conductive parts may not under any cir-

cumstances be touched.

When the ignition is switched on, there are high voltages in the entire ignition system of all vehicles – both in

the components and the cable harness.

No jump-starting may be performed between the vehicles that are to be transported.

Prerequisite:

Jump-starting only takes place when the engine is cold and the catalytic converter has cooled down.

The engine may not be switched on if the battery has frozen. The battery must be thawed out first.

The cross-section of the cable must be at least 25 mm2 for all passenger vehicles.

Flexibility: A cable wound out of thick copper wire is invariably more rigid than a finer design. You must take

into account the fact that the insulating material hardens more in cold conditions.

It must be ensured that the terminal clamps are insulated. These must be completely made of plastic to avoid

short circuiting caused by inadvertent touching of metal parts of the vehicle. Only the contact parts at the tip

of the clamp are made of metal.

The booster battery must be over 12 volts.

Procedure:

The following sequence must be observed as, if it is not, persons may be injured, the battery may be destroyed or there

may be damage to the electrical systems of both vehicles.

1. Connect the first battery booster cable (red) to the positive terminal of the booster battery, and then to the positive

terminal of the discharged battery.

2. Connect the second battery booster cable (black) to the negative terminal of the booster battery and the other end

to the engine ground (engine block) of the vehicle you wish to start.

3. Start.

4. When removing the battery booster cables, remove first the black cable from the negative terminals and then the

red cable from the positive terminals.

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Operations Manual. Passenger Car specific. P-2.Transport mode

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1. Method of transport

In the following section, the systems and components which arise from the method of transport are listed:

the maximum speed is limited to 40 km/h,

front-passenger, rear doors and tailgate are locked,in this way, the "don’t open" sticker is omitted,

opening the tilt/slide sunroof is not possible,

electric only drive for hybrid vehicles and boost mode are deactivated as well as the Stop/Start function,

all functions not required for the logistic process, such as radio and seat heating are deactivated,

the blower is limited to 50%.

Additionally, the following components are shown in the display:

transport mode display,

battery care service,

remaining operating time.

Please observe:

If the kilometre limit of 350 km has been exceeded in transport mode, it switches to "permanently deactivated" and can

no longer be re-activated.

If transport mode is activated, the ignition position of the vehicles is monitored. If the vehicle is in key position 2 for

longer than 10 sec. when the vehicle is stationary, the fanfare horn is activated. The fanfare horn can be deactivated by

changing the key position to 0 or 1, or by starting the engine (key position 3).

The exterior lighting only functions when the engine is running. When the engine is started, the manual headlamps

(dipped-beam headlamps) are automatically switched on.

If the battery charge level falls below 40%, the "Replace battery" message appears in the display. This message only

disappears once the battery has been replaced. Should the battery need to be replaced, this should be done shortly

before the vehicle handover.

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Important note:

If transport mode has been deactivated, this is to be recorded at handover inspection and reported to MBK. Should, for

technical reasons or reparation, transport mode need to be deactivated during the transport process, this may only be

carried out if approved by and/or coordinated with MBK and have to be activated afterwards.

In addition, should bags of loose parts be damaged or opened, inform MBK immediately (unless otherwise commis-

sioned in these regards).

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Operations Manual. Passenger Car specific. P-3.Breakdowns

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Information of breakdowns of new vehicles on the transport route

These procedural instructions describe the procedure to be followed if a factory-new Mercedes-Benz passenger vehicle

should breakdown on the logistics route on the way to its destination. This applies if a vehicle experiences functional

difficulties when being transported by the logistic service providers that prevent the continuance of problem-free

transport to the destination.

For vehicles which are not transportable (e. g. due to tire damage, wheel theft, battery damage, serious damage in

transit) and therefore have to be repaired for further transportation, please contact MBK Ordering & Logistics team

The procedure to be followed when the vehicle key is lost on the logistics route is also described.

The procedural instructions describe the procedure for the transport company to outline the best-possible process

reliability and achieve transparent cost accounting.

Costs are only met if it can be proven that MBK or Daimler AG are responsible for the breakdown.

The aim is the avoidance of unnecessary subsequent damage and to detect non-reimbursable workshop work or

replacement parts in advance, thus preventing orders for repair or replacement of non-reimbursable components of the

vehicle.

Breakdown report for a factory-new Mercedes-Benz passenger vehicle during transport on the logistics route

If a factory-new vehicle has technic issues and can’t operate normally, first transportation company contact both MBK

Ordering & Logistics team and VPC, so that MBK Ordering & Logistics team can report and make a communication with

DAG to get a advise if it is needed. And at the same time, the dis-functional vehicle should be transferred to VPC safely

to get diagnosed and repaired.

Emergency process if a vehicle key is lost on logistics route.

1. Key missing case is reported when the vehicle is on the vessel(or flight) (Before/After arrival)

2. Key missing case is reported when the vehicle is at the local port to be ready for transferring to the storage area

3. Key missing case is reported while the vehicle is stored at the storage area

1-1. Key missing case is reported when the vehicle is on the vessel(or flight) (Before arrival)

If MBK Ordering & Logistics team can get reported from shipping company or DAG when the vehicle still on vessel

which doesn’t arrive at a local port of S.Korea yet, MBK should ask VPC to order the key in advance so that the vehicle

could be unloaded right away after the vessel arrives in Korea without hesitation. And the cost (including fee for key

itself) should be borne by marine insurance.

1-2. Key missing case is reported when the vehicle is on the vessel(or flight) (After arrival)

If MBK Ordering & Logistics team get a report from the local port which currently is PIRT(Pyeongtaek International Ter-

minal)/bonded transportation company about key missing case during unloading process , MBK should ask VPC to

order the key but it needs more than 15 days to come in, so the emergency unloading process should go into effect.

First trial would be using rollers which is Go-Jack maneuvering aids. The vehicle is to be unloaded from the means of

transport using vehicle rollers (Go-Jack maneuvering aids as pictures on the next page). The Operating Manual and the

safety instructions for the maneuvering aid must be observed.

If free wheel special tool (W164 589 03 63 00 Freewheel mechanism) can be used for the vehicle, the vehicle could be

towed from the vehicle. But when vehicle is towed downward, the brake should be pressed harder than usual to stop

the vehicle because power steering does not work.

If the space is not enough or it is justified that might cause second damage on this vehicle (Sometimes driving speed

might not be controlled when the cars drive down due to the severe angle of slope between floors in the vessel), then

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shipping company or PIRT call a special technician who can open the trunk where a 2nd key in, so that the driver can

reach the key and drive it down. And the cost (including fee for key itself) should be borne by marine insurance

2. Key missing case is reported when the vehicle is at the local port to be ready for transferring to the storage area

If MBK Ordering & Logistics team get a report from the local port which currently is PIRT(Pyeongtaek International Ter-

minal)/bonded transportation company about key missing case during temporal storage at port, MBK should ask VPC

to order the key but it needs more than 15 days to come in, so the emergency process should go into effect. According

to DAG guideline, the vehicle should be stayed as it is until the ordered key comes, but if the vehicle should be deliv-

ered within a certain period in accordance with the local law, PIRT should call a special technician who can open the

trunk where a 2nd key in ,so that the driver can reach the key and load it on the carrier. And this missing is considered

to be occurred through the area owned company’s carelessness. So the cost (including fee for key itself) should be

borned by the area owned company which is local port (PIRT).

3. Key missing case is reported while the vehicle is stored at the storage area

If MBK Ordering & Logistics team get a report from VPC about key missing case during storage period at VPC storage

area, MBK should ask VPC to order the key but it needs more than 15 days to come in, so MBK should decide out of

two options, one is delay the vehicle delivery to the customer of emergency process which is looking for a special tech-

nician who can open the trunk where a 2nd key in ,so that VPC can reach the key. And this missing is considered to be

occurred through the area owned company’s carelessness. So the cost (including fee for key itself) should be borned by

the area owned company which is VPC.

All breakdown cases should be reported to MBK Ordering & Logistics team and emergency process should be

confirmed / reviewed by MBK Ordering & Logistics team with the support from DaimlerAG before operating

one of emergency processes.

Special tool :

W164 589 03 63 00

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Operations Manual. Passenger Car specific. P-4.Full Body Cover

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1. Full Body Cover

Full Body Cover refers to protective measures during transport to protect the entire vehicle from dirt, minor

damages (scratches) and environmental influences. Upon handover of the vehicle, the receiver is responsible for check-

ing the vehicle and the FBC for damage. If the vehicle/Full Body Cover is damaged, this shall be recorded/reported.

The driver's door shall be opened for the handover and when loading the vehicle. The zipper on the driver's door is

opened, rolled up and attached to the roof frame. As soon as the vehicle is parked (unloading area, truck), the driver's

door shall be rolled down and the zipper closed. (see figure)

Vehicles which have unclosed doors (zipper) may pose a risk during transport and to other road users. The figure above

shows a type of protection similar to the Full Body Cover. The cover has torn on the loaded transporter and may tear off

completely. Three assessment criteria have been specified to prevent this:

1. The Full Body Cover is undamaged and the adhesive tape on the windshield does not come loose or flap

around. (see figure with green tick)

The Full Body Cover is OK.

2. The Full Body Cover is slightly damaged (the damage must not exceed the width of the adhesive tape) and

the strips of adhesive tape on the windshield are coming loose.

Repair the Full Body Cover and adhesive tape on the windshield with strips of suitable adhesive tape

Record the damage on the freight documents and report the damage to the loading personnel and

those further along the supply chain

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3. The Full Body Cover is torn, severely damaged, the zippers are defective and the strips of adhesive tape

cannot be reattached.

Remove the Full Body Cover

Transport the vehicle without a means of protection



When driving with the Full Body Cover attached, observe the following information:

The instructions in the "Transport mode" section shall continue to be complied with

Visibility around the vehicle is impaired

Parktronic is inoperative

The light emitted from the headlamps and tail lamps is impaired

The function of the windshield wipers is impaired, and in some cases, the rear wiper is inoperative

Air-recirculation mode is inoperative in some cases

Avoid leaving the engine running in neutral unnecessarily

The reversing camera is inoperative

After driving: Close the zipper. (see figure above)

Note:

A Full Body Cover is intended as a single use item and therefore cannot be reused. The used Full Body Cover shall be

disposed of correctly as plastic waste.

If in storage for more than 12 months by G-Class and more than 9 months by all others Mercedes Benz Cars, the

Full Body Cover shall be removed. Furthermore the instructions on vehicle storage in section 9.2 shall be complied.

If you require more clarification or have technical questions regarding the Full Body Cover, please contact MBK Order-

ing & Logistics team.

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2. Soft-top protection

The soft-top cover protects the vehicle roof (Cabriolet only) from dirt, minor damage and environmental influences.

Upon handover of the vehicle, the shipping company taking delivery is responsible for checking if there is any damage

to the vehicle or the soft-top cover. Any damage to the vehicle/soft-top cover shall be recorded/reported.

Vehicles which have tears to the soft-top protection cover or hooks

are loose and may pose a hazard during transport or to other road

users. The figure on the left shows a type of protective cover similar

to the soft-top cover. The soft-top cover has torn on the loaded trans-

porter and may come off completely.

Three assessment criteria have been specified to prevent this:

1. The soft-top cover is undamaged and the strip of adhesive tape on the windshield has not come loose or

is flapping around.

The soft-top cover is OK.

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2. The soft-top cover exhibits moderate signs of damage (the damage must not exceed the width of the ad-

hesive tape) and the adhesive tape on the windshield has come loose.

Repair the soft-top cover and adhesive tape on the windshield using suitable adhesive tape


those further along the supply chain.

3. The soft-top cover is torn, severely damaged, it flaps around and adhesive tape cannot be reattached.

Remove the soft-top cover.

Transport the vehicle without a protective cover.



Note:

The soft-top cover is intended as a single use item and

therefore cannot be reused. The used soft-top cover

shall be disposed of correctly as plastic waste.

If in storage for more than 9 months, the soft-top

cover shall be removed and the instructions on vehicle

storage in section 9.2 shall be complied with.

If you require more clarification or have technical ques-

tions regarding the soft-top cover, please contact MBK

Ordering & Logistics team.

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Operations Manual. Passenger Car specific. P-5. New Nomenclature

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1. New Nomenclature Mercedes-Benz model series

2. New Nomenclature drive systems

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Operations Manual. Passenger Car specific. P-6. Instructions on storage

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1. Instructions on storage of vehicles

In general, the stipulations in chapters "G-3. General handling of Mercedes-Benz vehicles" apply.

1.1 Handling of vehicles in storage

The following special requirements apply to vehicles in intermediary storage (for up to 6 weeks) and with a

storage period of more than 6 weeks:

Writing on the windshields is not allowed.

Only easily removable stickers may be used for marking on windshields.

Windshield wipers are to be left in the basic position.

Placing papers or objects on the dashboard is not allowed.

The vehicles are to be checked regularly for dirt. Dirt such as bird excrement, pollen, etc., is to be removed

immediately. Especially vehicle with matt finish have to wash immediate.

Vehicles with matt finish (e.g.: magno paint) or alternative drive as well as the SLS-Class are to be stored covered

or under a roof as a matter of principle.

For vehicle care, the appropriate product information is to be observed. The products listed under the following

link have been tested by Daimler AG with regard to compatibility of materials, work safety and protection of

the environment and can be recommended as being suitable for vehicle care.

http://gotis.aftersales.mercedes-benz.com/index.asp?sid=7C233BEB-ED49-4A52-B6B2-

0D18D7B47AA2&action=objekt_uebersicht&pnid=28da3fbd-8586-4c11-83d6-83d314ad89a7&start=yes&nid=D7E2074B-

31C3-4F49-998F-03A40A47D576

For matt finish care, the care products listed under the following link have been specifically approved.

http://gotis.aftersales.mercedes-benz.com/index.asp?sid=CABD5E4A-9130-4155-806F-

162F72879D12&action=objekt_uebersicht&pnid=7a716529-9afc-41db-87e2-19c09e897dff&start=yes&nid=D7E2074B-

31C3-4F49-998F-03A40A47D576&record=2

1.2 Battery care service

Refer to Chapter "Battery care" for the battery care service.

1.3 Vehicle release

After vehicle release, the vehicles are to be checked for completeness or for theft in accordance with Chapter "G-4 Vehicle

hand-over" ("Hand-over check", "Visual check" and "Completeness check"). In the event of damage,

chapter "G-8 Damage handling" is to be followed.

1.4 Long-term parked-up vehicles in storage for more than 6 weeks

Long-term parked vehicles are those passenger vehicles that, after final plant acceptance (plant, harbor, distribution

center) remain at one point in the distribution chain for longer than 6 weeks.

The following instructions are recommendations and must be agreed bilaterally with the marketing intermediary or

MPC.

The vehicles must be washed. After the passenger vehicle has been washed, residual drops or rough film on the

paintwork, windows or trim are to be removed.

A visual check for serious early-stage rust is to be carried out.

The tire pressure is to be checked and adjusted to 3.2 bar.

The brakes are also to be relieved. To do so, the brakes must be applied 3 times in succession. The effects of salt

water must also be removed from the brake discs.

Removal of "don’t open" stickers or "blue pads".

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If adhesive residue remains on the paintwork after the "don't open" stickers or the "blue pads" have been removed,

please follow this procedure:

Treat the leftover adhesive with an adhesive remover or stain remover. Either spray the product directly onto the resi-

due or apply it carefully with a sponge or brush, let it take effect for a short while and then remove it with a sponge or

microfiber cloth. Please also observe the appropriate product information. The products listed under the following link

have been tested by Daimler AG with regard to compatibility of materials, work safety and protection of the environ-

ment and can be recommended as being suitable for this purpose.

http://gotis.aftersales.mercedes-benz.com/index.asp?sid=7C233BEB-ED49-4A52-B6B2-

0D18D7B47AA2&action=objekt_uebersicht&pnid=28da3fbd-8586-4c11-83d6-83d314ad89a7&start=yes&nid=D7E2074B-

31C3-4F49-998F-03A40A47D576

Note: Vehicle with Full-Body-Cover:

For vehicles with Full-Body-Cover and storage duration of longer than 9 months, the Full-Body-Cover shall be removed

and the instructions for storage of vehicles shall be adhered to.

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Operations Manual. Passenger Car specific. P-7. Battery care

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1. Battery care (Valid for Mercedes-Benz Passenger Cars and smart)

The correct battery state of charge forms the basis for smooth and on-schedule logistics processes. Breakdown cases

in logistics caused by battery failures are time-consuming and cost intensive. For this reason, target-ed battery care

shall be ensured in the global logistics hubs. The following section focuses on the care of the different types of batter-

ies and the different scopes of care at the respective logistics locations.

1.1. Vehicles with Transport Mode

1.2. General Handling of 12 Volt Batteries (vehicles without transport mode)

1.3. General Handling of High-Voltage Batteries

1.4. Battery Care at Vehicle Preparation Center (VPC)

1.5. Contact QM/PM

Only chargers that have been approved by Mercedes-Benz shall be used for maintaining the batteries of Mercedes-Benz

vehicles, especially for the care of high-voltage storage batteries. You can find the appropriate equipment on the inter-

net at: https://aftersales.i.daimler.com

1.1. Vehicles with transport mode

The following information shall be considered for vehicles with transport mode (can be seen on the display in the in-

strument cluster). The display refers to the actually measured state of charge (SoC) of the 12 Volt battery.

Illustration 1: Transport mode display in the instrument cluster

Recharging or replacing a battery does not affect the system parameters of "transport mode."

Battery care or a battery exchange is detected automatically and the display in the instrument cluster is updated.

General instructions on handling vehicles upon their arrival or check out at transport point

Battery OK

The vehicle is ready for storage or for onward transport. No further measures necessary.

https://aftersales.i.daimler.com/

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Charge battery

The battery shall be recharged immediately. The vehicle can then be stored or sent on.

Replace battery

If the engine can be started, the battery is only recharged and the vehicle is then taken

into stock or transferred on.

Vehicles without Transport mode will receive battery maintenance according the instructions of the respective

logistic center.

Illustration 2: Transport mode display in the instrument cluster (example)

1.2. General instructions for all 12-volt batteries (vehicles without transport mode)

These charging instructions also apply to 12 V lithium-ion batteries; however, a maximum charging voltage of

14.4 V is permissible here.

Charging instructions:

The positive terminal of the battery charging cable shall be connected to the charging terminal point of the pre fuse box

in the engine compartment, and the ground terminal shall be connected to the ground terminal point.

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Replacing on-board electrical system batteries:

Defective batteries, in vehicles with alternative drive technologies (Hybrid - / Electric vehicles) have to be replaced

immediately, to avoid additional damages at the high voltage battery. Defective batteries in conventional vehicles (vehi-

cle not transportable) remain in the vehicle until it is called up. When the vehicle is requested for shipment, the battery

shall be replaced in one operation step.

If a battery is replaced while it is still under warranty, a Midtronics battery test shall be performed and the test

result shall be printed out. It shall be enclosed with the warranty claim. At vehicles with Transport mode, the

status of the Transport mode can be printed out (SAM front / back) and enclosed with the warranty claim.

Illustration 3: Battery charging station (example)

1.3. General Handling of High-Voltage battery

High-voltage on-board electrical system – risk of death!

There are voltage values of >120 V in the entire high-voltage on-board electrical system. Touching components

of the high-voltage on-board electrical system can cause burns, fibrillation of the heart, or cardiac arrest through

electric shock. It can take a few minutes before the consequences of an electric shock appear; therefore, a phy-

sician shall be consulted in all cases.

Safety instructions/precautions

Persons with electronic implants, e.g. cardiac pacemakers, shall not work on high-voltage on-board electrical systems.

Under no circumstances may exposed lines and components of the high-voltage on-board electrical system be touched.

This applies in particular to accident vehicles before the high-voltage on-board electrical system is shut down. Work on

components of the high-voltage on-board electrical system may be performed only by persons who

Can prove that they have taken part in special quality measures

Have completed special electronic training

Are authorized.

The following vehicles are equipped with high voltage batteries:

Hybrid( also visible by the nomenclature “h” or “e”)

Electro car(also visible by the nomenclature “e” or ”Electric drive”)

F-Cell( also visible by the nomenclature “f”)

Important information on charging high-voltage batteries

It is prohibited to use the charging equipment provided in the vehicle.

Vehicles with high-voltage batteries should always be stored in a place where temperatures below 0°C and

above +40°C are not reached.

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A battery charger with >45 A/12 V is required for charging high-voltage batteries in hybrid vehicles via the

connection at the jump-start connection point.

To charge high voltage batteries in “Plug in Hybrid” or EV –vehicles, a “Wall box” is to be used.

Recharging HYBRID vehicles (only Mild Hybrid – nomenclature “h”)

Option 1: Charge the 12 V battery via the jump-start connection point on the right-hand side of the engine

com-partment (until the vehicle is ready to start; continue with option 2).

Option 2: Let the engine run at idle for at least 15 minutes (specific to HYBRID, HYBRID PLUS).

Option 3: Let the engine run at 2,000 rpm for at least 5 minutes (specific to HYBRID, HYBRID PLUS).

Recharging electric/F-CELL vehicles

High voltage batteries have to be charged until the state of charge (SoC, display in the instrument cluster) has reached

at least 50%.

The all-electric vehicles that are charged with 220 V in the interim shall not be included in the battery trickle

charge, since the 12 V battery is charged automatically during the charging process. The charging cable shall be

disconnected immediately after the charging process is complete.

1.4. Battery Care at Vehicle Preparation Center (VPC)

You can find information on the battery care process in VPCs in the section entitled "Vehicle Maintenance during Stor-

age in the VPC".

Documentation of bat-

tery maintenance Battery care is documented according to the standard.

Battery care process

The battery care process is performed according to the time schedule (system-

controlled, DMS or VMS (Vehicle Management System).

The time schedule may be exceeded by a maximum of one week.

Battery handling Batteries are handled according to the standard.

Batteries always remain in the vehicle.

Battery charger Battery chargers correspond to the standard requirements from GSP

Only approved battery chargers are used.

1.5. Contact QM/MP

For questions or details regarding battery care, please contact:

Daimler AG

Department: QM/MP (Quality Market and Product)

Mr. Markus Bopp

Telephone: +49 7031 90-47636

E-mails: [email protected]

Mercedes-Benz Korea

Ordering & Logistics team, VPC QM (Quality Management)

Mr. Eung-rae Kim

Telephone: +82 31 359 2691

E-mails: [email protected]

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Operations Manual. Passenger Car specific. P-8. Car wash

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1. Car wash

The car wash is the first mandatory process step of the overall vehicle processing in a VPC. Thanks to the car wash,

existing surface damage can be detected quickly and before the actual inspection process of the vehicle begins. Sur-

face damage caused by residues on the painted surface during the vehicle inspection is also avoided.

Depending on the daily volume of vehicles (> 60 units/day), it is recommended to use an automatic car wash (conveyor

belt). The car wash is to be linked with a water treatment system in order to comply with the environ-mental guidelines

of Korea. Such systems are designed to wash large volumes of vehicles quickly, efficiently, and in an environmentally

friendly way. It is also possible to integrate various special functions, e.g. a car wash that uses oxalic acid to remove

traces of flash rust.

Distribution center with a smaller vehicle volume of 25–60 units/day can use a portal-type car wash. This type of sys-

tem is recommended mainly for maintaining the vehicles in the storage areas.

In exceptional cases or if the number of units processed per day is < 25, vehicles can also be washed by hand.

When commissioning new car wash facilities or when maintaining existing ones, please ensure that the settings are

made according to the following details.

2. Automatic car wash

Process steps

Prewashing the vehicle

Washing the rims. Do not use brush. The rims shall be washed using nozzles, avoiding contact.

Main car wash

Rinsing the vehicle

Drying the vehicle

Important system parameters:

The new vehicle shall be washed with great care due to the hydrodynamic stress it is exposed to. The following settings

and requirements are therefore to be observed when maintaining or commissioning a new system:

Water quality : Water with a pH value of 7 ± 1 (reprocessed water)

Water quantity : Permanent sprinkling with < 25 l/min and m²

Rinsing process with < 300 l/min

Water pressure : For high pressure: < 80 bar (low volume)

For low pressure: < 30 bar (high volume)

Both with a spray nozzle or flat nozzle

Nozzle settings : The spray angle of the rinsing water shall be > 30° to the side and shall point backward and down-

ward. A spray angle of 90° is not permitted on the horizontal surfaces (roof, etc.).

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Cabriolet:

Automatic car wash facilities shall have a special washing program for cabriolets. In the special washing pro-gram, the

horizontal and lateral water pressure is reduced so as to prevent damage to the soft top and its seals

Width of the wheel guide in the car wash (conveyor belt side):

Width of the wheel guide in the car wash is at least 330 mm.

3. Automatic Underbody Wash

The underbody wash of the vehicle is a prerequisite for the Mercedes-Benz winter wash program. The following shall be

ensured:

The entire underbody area of the vehicle shall be washed, from the front bumper to the rear bumper.

The wheel control at the front and rear axles shall be cleaned in order to remove traces of road salt from the vehi-

cle underbody and the wheel carriers completely.

The water pressure shall be set to 10–15 bar.

The washing process shall take 20 ± 5 seconds.

A perfect cleaning result is achieved when the underbody washer nozzles are set to a spray angle of 60° and the

nozzles are arranged both in the direction of transport and against it.

The water shall be fresh and have a pH value of 7 ± 1.

The spray nozzles shall be set according to the following illustrations:

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