no social? no business!

Earley & Associates, Inc. | Classification: PUBLIC USE

Copyright © 2014 Earley & Associates, Inc. All Rights Reserved.www.earley.com

No Social? No Business!

David J Pileggi Jr.

[email protected]

http://www.earley.com/

NEW JERSEY SHAREPOINT USER GROUP

• Different SharePoint discussions each

month on various topics. Announced on

meetup.com

• Meets 4th Tuesday of every month

• 6pm – 8pm

• Microsoft Office (MetroPark)

• 101 Wood Ave, Iselin, NJ 08830

• http://www.njspug.com

http://www.njspug.com/

THANK YOU EVENT SPONSORS

• Diamond & Platinum sponsors

have tables here in the Fireside

Lounge

• Please visit them and inquire

about their products & services

• Also to be eligible for prizes

make sure to get your bingo card

stamped

4

Copyright © 2014 Earley & Associates, Inc. www.earley.com

Introduction


5


The Real Introduction

• Computer Science degree from University of Central Florida

• Professionally working in the IT industry for 11 years

• Working specifically with SharePoint for last 9 years

• Taught several SharePoint 101 classes

• Designed SharePoint solutions more than 40 Companies Ranging

from Regional to Fortune 100

• Member of New England SharePoint Users Group

• Avid Alpha/Beta tester SharePoint and otherwise


6


Setting Expectations

1. To build a solid case as to why social is necessary in

your company

2. Understanding the value social has to the welfare and

health of your company

We will not cover:

How to set up User Profile

Synchronization service


7


Agenda

• Society (past and present)

• Social Game Changers

• Society Painful Disconnects

• Business (past and present)

• Business Painful Disconnects

• Society Blended with Business

(or Clashes)

• SharePoint: The Perfect Mirror

• SharePoint Social Offerings

That Work

• Conclusion: Social Business


8


Societies Social Past

• Family Events

Weddings

Funerals

• Sporting Events

Olympics

Coliseum

Circus Maximus

• Political Meetings

• Religious Gatherings

• Festivals

• Entertainment Plays

Music

Theater

• Barn Raising


9


Social Game Changers

• Roads

• Ship Building

• Postal Service / Shipping

• Railroads

• Telegraph

• Cars

• Telephones

• Airplanes

• Radio

• Television

• Computers

• Internet


10


Societies Social Present

• Land line phones

• Cell Phones

• Web Sites

• Chat / Instant Messaging

• Video Conferencing

• Sporting Events

• Music / Theater

• Religious Gatherings

• Business Conferences

• Gaming

• Rallies / Protests

• Family Events

• Political Meetings

• Festivals

• Theme Parks


11


Societies Painful Disconnects

• Anonymity

• Texting

Can U Spell?

Just look up and use your

vocal cords

• Rage

• Cyber Stalking

• Promotes the Medical

Condition: Reclusive

Behavior

Warning: these disconnects

can enter into your business

with or without the social

aspect of SharePoint or any

other social system


12


Business Past

• Trade / Barter

• Family Owned / Operated

• Local with exception only

to merchants /

entertainers

• Centralized in the town

square or market place

• Conducted in Person


13


Business Game Changers

• Roads

• The wheel

• Electricity

• Machines

• Factories

• Refrigeration

• Railroads

• Airplanes

• Ships

• Unions

• Mail / Shipping

• Automation

• Computers

• Credit

• Stocks

• Telephone

• Advertisement

• Internet

• Government Regulation


14


Business Present

• Global

• Decentralized

• Electronic / No Walls

• Corporations

• Chain Businesses

• Trade /Barter

• Family Owned

• Local Business


15


Business Painful Disconnects

• Information Overload

• Wear Multiple Hats

Do more for same or

less

• Logistics Nightmare

• Customer Service

• Soul of Business was

sold


16


Society Blended with Business

• The Good

Live Aid / Farm Aid

BP Oil Spill Clean Up

Hurricane Relief

Toys for Tots

Legitimate Charities

Revolution in Egypt

• The Bad

Wiki Leaks

Phisher Email

Malware / Viruses

Firing over Facebook

Underhanded

Charities


17


SharePoint: The Perfect Mirror

• Background

Business problems from business to business are not all that

unique

Business can view themselves through rose colored glasses

Three examples of social / business reflections

AD (Active Directory) Mirror

Communication Miracle

Is that OUR business process?


18


Welcome to the Funhouse

• Funhouse Mirrors reflect

quite differently from

reality

• Curves in the mirror

Ideally placed curves to

enhance/flatter

Time can distort your

companies reflection

Lack of perspective


19


AD Mirror

• What does this have to do with social?

• Do you want to know how good your AD is?

Just turn on User Profile Synchronization Service

• Social is who you are tied to, all social solutions, public

and business related are completely based off of that


20


Communication Miracle

• We want better communication with _______

• Many companies in the same or following breath state they do not

want social solutions in their business environment

• SharePoint or any other social technology will fix the need for better

communication

• Expect to work hard to get the results you are looking for


21


Is That OUR Business Process?

• Unless a business process is completely automated or manned by

a single individual it is a social process

• Most companies processes grow organically as they grow

Social impact is almost never considered

Disconnects become the norm

SharePoint can fix everything!?


22


SharePoint Social Offerings

• Communities

• Profiles / My Sites

• Following / Tags and Notes

• People Search

• Yammer


23


Communities

• Microblog

• @ and # Targeting

• Categories

• Build in Game-ification


24


Profiles / My Sites

• Yet another profile?

• What can you do?

• You are working with your co-workers for a major

amount of your time a year


25


People Search

• Reliant on Profiles

GI/GO

• Looking for a skill? Search for it!

• Author: your best friend

• Its all about the Vanity Plate


26


Yammer

• Fluid collaboration

• Loosely governed

• Informal collaboration

• The future of SharePoint social


27


Conclusion: Social Business

• Communication issues will continue to plague

businesses until they understand what social means to

them

• Getting past the social four letter word will only be the

first step

Find the correct balance between loosening absolute control to

achieve the communications you are looking for

Training will be required in most cases

• Turning on SharePoint Social will NOT kill productivity in

your company


28


Q&A


29


What we do – Help organizations make information more findable, valuable and

usable through taxonomy, metadata, information architecture

Earley & Associates Overview


30


Events and Communities

• Taxonomy CoP – http://bit.ly/Taxonomy-CoP

• IA Experts - http://bit.ly/IA-Experts

Linked In

• SharePoint IA Group: http://tech.groups.yahoo.com/group/SharePointIACoP/

• Taxonomy Group: http://finance.groups.yahoo.com/group/TaxoCoP

• Search Group: http://tech.groups.yahoo.com/group/SearchCoP

Yahoo


http://bit.ly/Taxonomy-CoP

http://bit.ly/IA-Experts

http://tech.groups.yahoo.com/group/SharePointIACoP/

http://finance.groups.yahoo.com/group/TaxoCoP

http://tech.groups.yahoo.com/group/SearchCoP

32


Upcoming E&A Webinars

Topic Date

Lost and Found Through Trial and

Error - Search Lessons Learned

09/24/14

1:00 to 2:00pm ET

Six Critical Success Factors for

Managing Your SharePoint ECM

Program

09/25/14

1:00 to 2:00pm ET

Check out our website for registration:

http://www.earley.com/training-webinars


33


Final notes and resources


34Copyright © 2014 Earley & Associates, Inc. All Rights Reserved.

34

Contact:David J Pileggi Jr.

Senior Consultant

[email protected]

www.earley.com

• Customer Service Systems

• Product Information Management

• Knowledge Management Portals

• Master Product Taxonomy

• Omnichannel Information Integration

• Digital Asset Management

Enterprise Taxonomy

and Information

Architecture for:

@DavidPileggi

Thank you !

no social? no business!

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david j pileggi

setting expectationsto