iNSidE

KENtucKy iNtEractivE rEPOrt 2014

More Ways to Pay .......................... 2

Changing the Way Kentuckians interact With Government ............ 3

Ky.gov by the Numbers ................. 4

#MobilEREadYhe mobile Internet is no longer the future, it is the here and now. According

to the Pew Research Center, 55 percent of American adults already have a smartphone and 42 percent own a tablet. And Nielsen recently announced that in 2014 Internet usage from mobile devices surpassed the usage from PCs. As accessing content from mobile devices and tablets becomes the standard, KI has posi-tioned Kentucky government at the forefront of accessibility.

Since 2012, KI has launched more than 275 mobile-friendly applications and websites using “responsive design.” Responsive design adapts Web content to the device on which it is being displayed, whether it is a smartphone, kiosk, television, tablet, or laptop. Presenting government information responsively ensures a consistent customer experience, and mobi-lizing your sites and applications increases citizen engagement by delivering local, relevant

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T Since 2003, Kentucky.gov has been a collaborative effort between the Commonwealth of Kentucky and Kentucky Interactive LLC (KI). Frankfort-based Kentucky Interactive provides a secure, mobile-friendly platform that allows government agencies of any

size to offer their services online. The portal provides access to more than 1,000,000 pages of information and hundreds of interactive, online services through an easy-to-search website.

Our all-agency, enterprise master agreement provides, in addition to the portal website, enterprise solutions for infrastructure, hosting, Web design, payment processing, and appli-cation development needs to support state and local government agencies. Kentucky.gov has been the model of a successful public-private partnership between the Commonwealth and KI, providing the best service possible to partners, citizens, and businesses.

Over the past 11 years, success-oriented results have been driven from the public-private partnership, as more than 200 state and local government partners have worked with KI to deliver services to citizens in a fiscally responsible manner. In our current contract cycle, more than 530 eGovernment solutions, benefiting the constitu-ents of our state and local partners, have been deployed.

In keeping up with the evolution of mobile use by citizens and businesses, KI develops partner sites and applications with responsive design, allowing for access from multiple devices. More than 275 new sites and applications were recently deployed supporting mobile-ready design.

At Kentucky Interactive, we take great pride in delivering the best possible solutions to our government partners, citizens, and businesses through the Kentucky.gov partnership.

Executive Summary

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2 | KENtuCKY iNtERaCtivE REPoRt 2014

n Fiscal Year 2014, KI processed more than $2.5 billion for our government partners. We worked with more than 117 state and local government agencies that used

our payment processing services to accept debit card, credit card, and Automated Clearing House (ACH)/eCheck payments. Among the items Kentuckians paid for were: taxes, license fees, open records, utilities, apparel, child support, busi-ness registrations, gift cards, event registrations, and business data.

Also in FY 2014, repeat customers saved 974 new payment accounts to KI’s secure eWallet, which allows a streamlined checkout process and storage of receipts online with Kentucky.gov. Applications such as Kynect, Department of Revenue’s ePay, and city utilities also use our eWallet to enable scheduled/recurring payments. Due to its success and convenience, KI now offers the eWallet functionality on all public-facing applications.

We have invested years working to ensure our secure, enter-prise payment services are easy to use for application developers, our agency partners, and their customers. We process transac-tions from Web, mobile, and over-the-counter applications. Plus, our payment services interface with the commonwealth’s state-

wide accounting system, eMars, to make cash receipt generation and financial reconciliation a snap for agency partners.

The foundation of KI’s payment services is NIC’s Payment Card Industry Digital Security Standards (PCI DSS) compliant Enterprise Payment Processing System called TPE. TPE authorizes payments, disburses funds to the appropriate bank accounts, and provides robust reporting capabilities that cover the life cycle of payment transactions, including refunds and returns.

In 2014, 117 agencies got to understand the benefits of having a public-private partnership with Kentucky Interactive for their payment processing needs. We look forward to serving even more partners in 2015.

More Ways to Pay

Ky.Gov FY ’14

2.5B

92%

15,461

Payments Processed Online

Websites & Applicationsare Mobile Friendly

New Businesses Registered onlinevia Kentucky Business OneStop

79 Applications

18 Application updates

34 Websites

2 Website updates

133 eGovernment projects completed

Ky.gov Fy ’14

I

No budget? No Problem!ne benefit of the Kentucky.gov public-private partnership is that agencies have the option to fund their eGovern-

ment projects at no cost to the agency. With this popular self-funded model, Kentucky Interactive provides the upfront investment to develop, market, and maintain the service. Then, using the transaction-based self-funded approach, the agency can choose to pass on a modest per-transaction KI service fee to its customers. Alternatively, agencies may opt to fund the project and pay KI a per-transaction fee, typically from savings recognized with online services. KI receives funding as the services are used and adoption grows, creating a sustainable funding stream that supports long-term eGovernment develop-ment for the commonwealth.

Of the 133 projects completed in FY 2014, 114 (86 percent) were completed at no cost to the agency.

O

KENtuCKY iNtERaCtivE REPoRt 2014 | 3

s a government agency, providing excel-lent service to citizens and industry,

coupled with budgetary constraints and regulatory compliance, can be challenging.

While many agencies can see the poten-tial of using technology to achieve excellent service, the decision about how to establish, or upgrade, technology is not an easy one. When it comes to Internet solutions and providers, many questions come to mind.

How will the website or application be built? Will your agency need to purchase or upgrade hardware and software? Most importantly, how much will it cost? Can you ensure that you get

the most out of your investment? How will you know you’ve made the right choice? All of these questions can be daunting.

In the past year, many agencies faced similar circumstances but found solutions with Kentucky.gov, the public-private partnership between the Commonwealth of Kentucky and Kentucky Interactive. Kentucky Interactive delivered services using innovative funding models appropriate to each agency’s budget, including zero-dollar contracting, where no agency funds were used to develop or maintain the service.

Below are examples of how government partners leveraged the expertise of Kentucky Interactive, and the Kentucky.gov platform, to provide online services, which positively impact the relationship between government, its citizens, and businesses.

Kentucky Registry of Election Finance While the Kentucky Registry of Election

Finance (KREF) established an online pres-ence in 2007, it wanted to provide an easier

navigation experience for its site users and allow for increased opportunities for Registry staff member interaction. KREF launched a redesigned site in July 2014, that offers an enterprise search capability, responsive (mobile-friendly design), quick navigation, document search, and a newsroom for KREF release viewing.

When users visit www.kref.ky.gov, they will immediately be drawn to the carousel of options, video imagery, and quick navigation buttons. Users may now research campaign laws, find the forms they need for reporting schedules, locate training times and dates, and

determine which filing option they need to complete. In essence, KREF has created a site that makes election finance fun.

Local Government – Cities and Counties

From Ballard to Pike County, from the city of Wickliffe to Louisville, local governments have worked with Kentucky Interactive to meet the ever-increasing demand for govern-ment information and citizen services in a digital world. For some, creating an online presence was daunting and a never-been-done-before project. Providing the resources and reference points for their citizens to engage via eGovernment seemed over-whelming. Other cities and counties had a website, but wanted to take the next step and allow their residents to perform daily transactions at their convenience, through secure, online applications.

Leveraging the Kentucky.gov platform, cities and counties now offer a range of online services:

• Business Registration• Business Licensing• Payroll Tax Withholding Filing• Property Tax Payment and Lookup• Parking and Ticket Payments• Park Reservations• Utility Connection Requests• Utility Payments• Constituent Surveys

Increasing Citizen EngagementGovernment services extend far beyond access

to information, professional credentialing, and payment processing. Government entities across the commonwealth are also challenged with increasing participation in public events and support for philanthropic endeavors. These, too, are eGovernment “app-ortunities.”

Kentucky State Parks-sponsored events like 10K races created the need for online event registration. Engaging with Kentucky Interactive, Parks has rolled out online registration for events like the 10K Irish Classic at E.P. Tom Sawyer State Park, reaching runners from all over the state and beyond. The attorney general’s office saw a void with those in need of scholarships for college. Working with Kentucky Interactive to provide an online donation application, donors can now contribute to The Sarah Shay and Michael Donta Memorial Scholarships for Hope and Healing fund, which provides scholarships to teenagers impacted by substance abuse.

Kentucky Interactive is proud to have part-nered with state and local government entities of all sizes in the past year. Creating 133 new ways for the public to interact with government – with easy access from a phone, tablet, kiosk or desktop. We understand the myriad challenges government agencies face each day and, as a member of the NIC family of companies, we have access to a vast array of resources and expertise to deliver your eGovernment solutions. Kentucky Interactive is proud to be Kentucky’s trusted eGovernment solutions provider. n

changing the Way Kentuckians interact With Government

“ Fantastic, and easy to use and find what you need! That’s what we’re hearing from users who are already busy navigating our website ...”

— Craig C. Dilger, Chairman, Kentucky Registry of Election Finance

© 2015 Trozzolo.com

229 West Main Street, Suite 400Frankfort, KY 40601

(502) 875-3733kentucky.gov

Since 2003

Award-Winning Solutions

Since 2009

Ky.gov Registered Users

- Kentucky.gov Website- Business One Stop Website - Secretary of State Business Registration

- Department of Revenue Business Registration

- Kynect Health Benefit Exchange

- Office of Homeland Security Suspicious Activity Reporting System (SARS)

- Open Door Transparency Website

381,193

Applications262521 eGovernment Projects Completed

Application Updates115Websites138

Website Updates5 Digital1

Secure Wallet Accounts2,262

Mobile Friendly

Ky.gov By the Numbers

content. KI’s mastery of responsive techniques has reduced time to market for mobile digital services and it has saved agencies the costs of having to develop services for multiple mobile application platforms.

At KI, we strive to enable all of our partners, regard-less of size or budget, to deliver services to their constituents in an efficient, effective, and fiscally responsible manner. We are ready to help meet the needs of the digital citizen. n

#MobilEREadY| continued from page 1 |

As proven by the long list of successful projects, and agencies working with us, we continue to provide innovative solutions with each engagement. And with service at the heart of our business model, we understand that Kentucky Interactive can’t be successful unless our partners are successful.

We appreciate the opportunities afforded to us through our public-private partnership and we look forward to 2015 and beyond! n

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