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Government of India Ministry of Electronics & Information Technology

Nagaland State Centre

National Informatics Centre

State Profile at a Glance

May 2018

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Table of Contents

Sl. No.

Description Page

Number

1.0

NIC Network (NICNET) in Nagaland (NKN, Registering Authority, Video Conference, Email, Internet Nodes, Connectivity, VSATs)

3-5

2.0 Mini Data Centre at NIC State Centre, Kohima. 6

3.0

Mobile Applications (18, G2C G2E G2B G2G, Mobile Apps on Android, Windows and Apple platforms)

6

4.0 National level Software Projects 7-15

5.0 Major Projects under Development / Implementation 16

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1. NKN/NICNET Services at NIC Nagaland

NKN/NICNET at a Glance:

NIC Nagaland Backbone Network

PGCIL 10 Gbps from NIC Guwahati

BSNL 2.5 Gbps from NIC Kolkata

Two core links provides redundant and highly available

network connectivity.

NKN Connectivity

10 Institutes connected including SDC and SWAN with

1Gbps/100 Mbps LL.

State Data Centre, Nagaland – 1 Gbps

SWAN, Nagaland – 1 Gbps

NIT, Dimapur – 1 Gbps

Nagaland University, Lumami – 1 Gbps

SETAM, Dimapur – 100 Mbps

NIELIT, Kohima – 100 Mbps

ATI, Kohima – 100 Mbps

NRCM, Jharnapani – 100 Mbps

CISHR, Dimapur – 100 Mbps

ICAR, Jarnapani – 10 Mbps

District Connectivity

Dimapur District connected with PGCIL 1 Gbps link

and 34 Mbps BSNL LL as backup link.

10 Districts connected with 34 Mbps BSNL LL and

VSATs as backup link

12 Last Mile LL connectivity provided to State and

Central Government Departments at Kohima and

Dimapur Districts.

Dimapur Last Mile Connectivity Details:

1. Land Records Department

2. FCI Regional Office (Manipur, Nagaland)

3. FCI District Office

4. Commissioner of Police, Nagaland.

5. Food & Civil Supplies Department

6. National Highway & Infrastructure Development

Corporation Limited

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Internet User Nodes

Internet provided to 1200 nodes connected at Nagaland

Secretariat Complex, Kohima under Secretariat LAN. 12

new LAN connections provided to various departments

during May 2018 and resolved 76 LAN related issues.

Internet User Node Details in Dimapur Dist. Hqr.:

Internet provided to 15 nodes connected at DC office

complex, Election office, District & Session Judge office,

Dimapur.

Total 76 Issues: Resolved all 76 Issues in May 2018.

Wi-Max Services

Dedicated 2 Mbps Wi-Max connectivity for internet Users

is provided to 64 State Government Directorates, Central

Government Offices and Government Educational Institutes

at Kohima, which is used mainly for eOffice and

eGovernment Projects.

Total 9 Issues : Resolved all 9 Issues in May 2018.

Wi-Fi Services

Wi-Fi services are provided in all the important conference

halls: Secretariat Conference Hall, CM Conference Hall,

CS Conference Hall.

About 250 users are connected to Wi-fi services in the

Secretariat Complex, Kohima.

E-Mail Services

Facilitating creation of email account for officials of

various departments. Approximately 1000 nos. official e-

mail id created from NIC-Nagaland under .nic and .gov

domains from 2015-16 till date.

Important Offices Connected to NICNET

1. CM Secretariat

2. CM Residential Office

3. Raj Bhavan Secretariat

4. Nagaland Civil Secretariat

5. Nagaland Legislative Assembly

6. Accountant General

7. Police Headquarter

8. Guwahati High Court Bench, Kohima

9. Chief Election Officer, Nagaland

10. Commissioner Office

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11. Nagaland Board of School Education

12. All Deputy Commissioner’s Offices at the District

Headquarters

13. Police Commissioner’s Office, Dimapur.

Video Conferencing:

Total Number of Conferences: 150

Conference Duration: 336.15 Hrs

Total Number of Sites participated: 160

All 11 NIC District Centres at the Deputy

Commissioner’s Office Complex and NIC State HQ at

the Nagaland Civil Secretariat, Kohima are provided

with High Definition Video Conferencing facility.

Chief Secretary Office, Nagaland Commissioner’s

Office and Guwahati High Court, Kohima Bench

provided with High Definition Video Conferencing

Facility.

EVCS VC system at O/o The DGP, PHQ, Raj Bhavan,

Industries & Commerce and CEO offices.

Other Network related Activities:

12 new LAN connections provided to various

departments within Secretariat complex in May 2018

and resolved 76 LAN related issues.

Total 6 Wi-Max related issues resolved in the month of

May 2018.

New sub-rack commissioned and installed in ZTE

Panel by PGCIL, replacing the connectivity with faulty

sub-rack on 15th May 2018.

Total Calls Tickets Logged and Closed on NIC Service

Desk during April 2018:

Total Tickets Closed Open

84 70 14

Implementation of NIC Service Desk for generation of

Tickets for any issues and for further escalations to the

Vendors.

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2. Mini Data Centre at NIC State Centre, Kohima.

Mini Data Centre, Kohima is having 5 Racks with 22

physical servers and 7 Virtual machines, 5TB+1TB SAN,

LTO-4 backup system.

The following application are hosted

in the Mini Data Centre-

1. Online ILP application

2. Society Registration system.

3. Hardware inventory system

4. Staging servers for both Linux and

Windows OS for security audit for

website and state application.

5. Local Windows Server Update

Service (WSUS).

6. Online GPF System.

7. TreasuryNet System.

8. Central Institute of Horticulture.

9. State Accounting System for GST.

10. SFTP Server for PFMS.

3. Mobile Application (18, G2C G2E G2B G2G, Mobile Apps on Android, Windows and Apple platforms)

Logo Name of

Project Compatibility Beneficiary Description of Project

Weather

Watch

Min Sdk : Android

4.2 (Jelly Bean)

Target Sdk :

Android 6.0

(Marshmallow)

Citizen

This app is the mobile

version of weather watch

web based application.

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4. National level Software Projects

Project Description Current status of the Project

1. TreasuryNET Project

This is a web based online Treasury Software under

Mission Mode Project (MMP) in the Treasuries / Sub-

Treasuries of Nagaland. The software will handle

Payment, Receipt as well as Accounts Compilation

modules at the Treasuries / Sub-Treasuries of Nagaland.

The main objective of this MMP project is to achieve

online processing of bills and challans at all the 20

(twenty) Treasuries/Sub-Treasuries of Nagaland and

maintaining the database in a central server at the State

Data Centre / NIC Nagaland Data Centre.

Three more Treasuries have been

taken up for implementation of

TreasuryNET application, which are

(1) South Treasury, Kohima, (2)

Treasury, Dimapur and (3) Treasury,

Mokokchung.

2. MDM-ARMS (Mid-Day Meal Automated Reporting & Management System)

MDM ARMS software is used for real time monitoring

and data reporting of MDM (daily and monthly) through

SMS, Mobile App and through Web app. SMS from the

mobile phones of respondents are sent to Nationwide Toll

Free Number 15544. The Application Software has been

developed by NIC, Himachal Pradesh.

Nagaland has rolled out the MDM-ARMS on 4th

of

August 2017.

Ongoing Project. Monitoring on

regular basis.

3. ePrison

ePrison is a web based application software developed by

NIC Hqrs with the main objectives of helping the Prison

Department in automating and streamlining the process

of record keeping to provide efficient, convenient and

transparent services through ICT.

i) A one-day workshop is being

planned in consultation with ePrisons

team, NIC, HQ, Delhi.

ii) Prison population jail wise for the

state of Nagaland was submitted to

NIC Hqrs.

4. HAPIS (Horticulture Area Production Information System): http://aps.dac.gov.in/

HAPIS is a web enabled information system which

facilitates district wise, block wise and crop wise data

entry and information retrieval of area production,

quarterly new area sown and weekly area sown on the

line of APY information system of Directorate of

Economics & Statistics (DES). At present, HAPIS is

being used in intranet mode and accessible within the

NIC network.

On-going project

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5. Property Registration

QUESTIONNAIRE for

NATIONAL PROPERTY REGISTRATION SYSTEM

(NPRS) Version 1.0

As agreed upon by the state

government for adopting the

Common Generic software in

computerization of property

registration, the questionnaire has

been prepared, approved by the state

government and has been submitted

to the DoLR and NIC Pune for

further necessary customization.

Once the application software is

provided the state government is

ready for implementation.

6. TPDS (Targeted Public Distribution System)

Under this PDS Program, State of Nagaland has also

joined the mainstream by launching NFSA (National

Food Security Act). It is successfully implemented in all

the district and the beneficiaries are availing food grain

under this program efficiently and with transparency.

Online Allocation and Chain

Management system inaugurated on

16th

May, 2018, at the Directorate of

Food & Civil Supplies, Nagaland,

Dimapur, by Shri Pramod Kumar

Tiwari, IAS, Joint Secretary (BP,

PD), Department of Food & Public

Distribution, Govt. of India.

7. TaxSoft (CT-MMP)

“Commercial Taxes Mission-Mode Program (CT-

MMP)” which has been conceived under the National e-

Governance Plan (NeGP) of the Government of India.

The initiative is spearheaded by the Department of

Revenue (DoR), Ministry of Finance.

In order to improve the efficiency of VAT

administration through citizen-centric, service-oriented

processes, and establishing a certain degree of

standardization with respect to Department of Taxes

administration, it is important that administrative

procedures are simplified and processing timelines are

reduced by usage of computerized systems. Faster grant

of registration and electronic processing of VAT returns

would be important. Nagaland government has opted for

Karnataka State module and of the 12 modules all

modules are in use except for eAudit and eCheckpost

module which is ready but not rolled out. Department of

Taxes, Nagaland is one of the top revenue earners among

all the departments of Government of Nagaland.

In order to meet the increasing requirement of funds

for Welfare and Development Schemes through increased

taxation, the taxation policy must be so formulated that it

strikes a balance between taxation and public

contentment. Government of Nagaland strategically

decided to take effective steps for the development of

Project started in 2010 and

implemented successfully.

Technical support by NIC, Karnataka

and Nagaland is ongoing.

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information system and utilization of information

resources and decided to introduce computer based

decision support system in Government Departments.

Taxsoft project falls under Commercial Taxes - Mission

Mode Program (CT-MMP) for e-Governance as part of

NeGP defined state Mission Mode Projects. TaxSoft

software is developed by NIC, Karnataka and is

implemented in the State of Nagaland after customizing

to the requirements of the government of Nagaland State.

8. eOffice

eOffice describes software and processes used to manage

workflow and capture, store and control organization-

wide contents electronically. eOffice can assist in content

control associated with organizational process and

compliance.

Implementation of eOffice in ICAR-

NRCM Nagaland is in progress.

Templates of the infrastructure for

installation of the application by the

State Government is awaited.

9. SPARROW

SPARROW (Smart Performance Appraisal Report

Recording Online Window) is an online system based on

the comprehensive performance appraisal dossier that is

maintained for each member of the Service (IAS, IPS,

IFS etc.) by the State Government/Central Government.

The aim of this system is to facilitate the electronic filing

of APAR by officers in a way that is not only user

friendly but also allows to fill from anywhere anytime as

per their convenience. Similar convenience will be

available to the officers at different Stages in the

workflow hierarchy of filling and submission process.

Ongoing Project.

Regular monitoring of online eFiling

of APAR for IAS and IPS Officers of

Nagaland Cadre.

10. MCTS (Mother & Child Tracking System) / RCH Url: https://rch.nhm.gov.in

It is a name based pregnant mother and child tracking

system, a management tool to reduce MMR/IMR/TFR

and track the health service delivery at the individual

level. It is a generic system that aims to provide

information of different health services received at the

individual level, by monitoring all the encounters that an

individual undergoes in his/her health program. It aims to

help the service provider (Health Worker or Doctor) by

categorizing various health services the individual person

has to get and missed services. It also provides for

effective monitoring of different health services drilling

down to the individual patient information.

Ongoing Project.

Regular monitoring of MCTS.

11. NREGA http://nrega.nic.in

The NREGA executed by the MoRD has been notified in

all the rural backward districts of the country. The

objective of the Act is to provide employment to those

who demand employment within 15 days of their demand

On-going project.

12. IAY http://iay.nic.in

The Indira Awaas Yojana, AWAASOFT aims at helping On-going project.

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rural people below the poverty-line (BPL) belonging to

SCs/STs, freed bonded labourers and non-SC/ST

categories in construction of dwelling units and

upgradation of existing unserviceable kutcha houses by

providing assistance in the form of full grant.

13. NSAP http://nsap.nic.in

National Social Assistance Programme (NSAP) executed

by the Ministry of RD, at present, comprises of Indira

Gandhi National Old Age Pension Scheme (IGNOAPS),

Indira Gandhi National Widow Pension Scheme

(IGNWPS), Indira Gandhi National Disability Pension

Scheme (IGNDPS), National Family Benefit Scheme

(NFBS) and Annapurna.

On-going Project.

14. ePanchayat MMP http://panchayatonline.gov.in

The MoPR has undertaken e-Panchayat Mission Mode

Project (e-Panchayat MMP) with a view to introduce and

strengthen e-Governance in Panchayati Raj Institutions

(PRIs) across the country and build associated capacities

of the PRIs for effective adoption of the e-Governance

initiative. Under this project, Panchayat Enterprise Suite

(PES) has been conceptualised which comprises 11 Core

Common applications –LGD(Local Government

Directory), Area Profiler(Socio-economic & general

details), PlanPlus(to strengthen Decentralised &

Participatory Planning), PriaSoft(Panchayat Accounting),

ActionSoft (Works/scheme implementation Monitoring

System), NAD(National Asset Directory), Service

Plus(To facilitate Service Delivery), Social Audit,

Training and National Panchayat Portal(Dynamic

Website of Panchayats)

On-going project.

15. eProcurement MMP Project

It is a portal based online system developed to facilitate

all Government procurement process of Goods, Works

and Services

URL: http://nagalandtenders.gov.in

Monitoring in progress. Providing

technical support on regular basis.

Directorate of Social Welfare

registered in the

http://nagalandtenders.gov.in portal

making the total participating

department 13. A Total of Seven (7)

Tenders floated online. Total No of

Cumulative tenders is 94 with

Contract Value (Rs.in crores) 429.62

since inception.

16. TrackChild http://trackthemissingchild.gov.in

The Ministry of Women and Child Development is

implementing a Centrally Sponsored Scheme, namely the

Integrated Child Protection Scheme (ICPS) since 2009-

10. The objectives of the scheme are to contribute to the

improvement in the well-being of children in difficult

On-going project.

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circumstances, as well as to the reduction of

vulnerabilities to situations and actions that lead to abuse,

neglect, exploitation, abandonment and separation of

children. The Scheme, also envisages for creating a

mechanism for tracking ‘missing’ and ‘found’ children

under ICPS and Juvenile Justice (Care & Protection of

Children) Act,2000 (JJ Act).

17. 5th MI Census Project http://mi5census-data.nic.in/mi census/

Fifth Census of Minor Irrigation Schemes Reference Year 2013-14. Minor Irrigation Schemes have

a major role in Agricultural Development in the county.

Minor Irrigation accounts for major share of the irrigation

potential. Due to change in technology from manual and

animal-based equipments to mechanized equipments and

with availability of advance water distribution devices,

there has been a shift in the share of different types of

Minor irrigation schemes. Census of Minor Irrigation

Schemes is being conducted once in five years

throughout the country under the central scheme

“Rationalization of Minor Irrigation Statistics (RMIS)”.

All the States/UTs are involved in the collection of data

on specific types of schemes, viz. Dug-Wells, Shallow

and Deep Tube-Wells, Surface Flow and Lift Schemes

along with specific features.

On-going project.

18. IVFRT Project

In order to Modernize and upgrade the Immigration

services, “Immigration, Visa and Foreigners Registration

& Tracking (IVFRT)” has been identified and included as

one of the MMPs to be undertaken by the Ministry of

Home Affairs under the National e-Governance Plan

(NeGP). The core objective of this Project is to develop

and implement a secure and integrated service delivery

framework that facilitates legitimate travellers while

strengthening security.

To facilitate foreigners’ for a hassle

free travel, IVFRT-MMP has been

rolled out in Nagaland from 2012

onwards. cFRO established in

Kohima and Dimapur during March

2014 and fully functional.

19. NDAL/ALIS (National Database of Arms License / Arms License Issuance System)

NDAL-ALIS is proposed to have a complete integrated

arms license issuance system starting from the receipt of

applications for arms licenses, document verification,

application acceptance, police verification process, grant

process and printing of license.

The outcome of this process aims to provide the applicant

with all the required verification process with a license to

carry weapon within a certain predefined Jurisdiction.

Nodal Officer of State Home Dept.

informed about notification on Arms

Rules 2016 regarding the extension

of deadline for UIN generation upto

31st March 2018. Provided technical

support to the Arms Branch of

various districts in accessing the

NDAL portal for carrying out

various license related activities.

20. CARA (Central Adoption Resource Authority) http://cara.nic.in

Central Adoption Resource Authority (CARA) is an

autonomous body under the Ministry of Women & Child

Development, Government of India. It functions as the

On-going project.

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nodal body for adoption of Indian children and is

mandated to monitor and regulate in-country and inter-

country adoptions. CARA is designated as the Central

Authority to deal with inter-country adoptions in

accordance with the provisions of the Hague Convention

on Inter-country Adoption, 1993, ratified by Government

of India in 2003.

21. e-Court

To computerize all the District Courts and Subordinate

Courts in the State.

Backlog data entry into CIS 2.0 for

District Courts of Dimapur and

Kohima are in progress.

22. National Transport Project (VAHAN & SARATHI) https://sarathi.nic.in

https://vahan.nic.in http://parivahan.gov.in

Computerisation of the RTOs/DTOs for the issuance of

Vehicle Registration Certificates and Driving License.

Providing technical support on

regular basis.

23. CONFONET (Consumer Forum Network) https://confonet.nic.in

Computerization of all the District Consumer Forums.

On-going project. CMS and cause

list updation is being taken up. One

more site i.e, Zunheboto District

Consumer Forum has been added.

24. NGOsGrant http://ngograntsje.gov.in/bo-login Online NGO Proposal Tracking System: Common

Platform for online registration of NGO’s irrespective of

any scheme. Facility to submit online application forms

for Grant-In-Aid proposals under various schemes of

Department of Social Justice and Department of

disabilities under Ministry of Social Justice and

Empowerment. Uploading the documents as prescribed

in the respective scheme.

On-going project.

25. AGMARKNET http://agmarknet.dac.gov.in The Portal provides both static and dynamic information

relating to agricultural marketing in India. The static

information is about infrastructure- related (Storage,

warehousing, Cold Storage, grading and packing

facilities), Market – related (market fee/ charges,

weighment, handling, market functionaries, development

programmes, market laws, composition of market

Committees, income and expenditure, etc) and

Promotion-related information (Standards, Grades,

Labelling, Sanitary and Phyto-Sanitary requirements,

Pledge Financing, Marketing Credit and new

opportunities available, etc.). The dynamic part comprise

of Price-related information comprising maximum,

minimum and model prices of varieties, total arrivals and

On-going project.

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dispatches with destination. The Agriculture Produce

Markets enters the data in the prescribed format, using

the customized application software “AGMARK”. The

information is either sent through State Government or

directly to DMI Hqrs.

The data from the APMCs/markets are transferred to

portal immediately after reported from the APMCs.

26. Online Scholarship Management System / National Scholarship Portal (NSP 2.0)

Various Central and state Scholarship schemes (Post-

Matric, MOMA, NSIGSE, NMMSE, Incentives to Girls

for Secondary Education etc.) are implemented in

Nagaland State by various department such as DTE,

DSE, etc.

It is running successfully and

Technical support provided regularly

as per requirement.

27. eHospital & eBloodBank http://orf.gov.in

e-hospital and e-blood bank as common application on

NIC cloud, NIC Health Division and NIC Tripura are

working together to make these 2 applications available

on cloud as common application.

NIC and AIIMS jointly soft launched cloud based Online

Registration Framework (ORF) - http://orf.gov.in

facilitates taking online appointment.

Web Portal: http://ehospital.nic.in/ehospital/

Implementation of e-Hospital in

Nagaland

1. Naga Hospital Authority Kohima

on 25/03/2016.

2. Civil Hospital Dimapur on

19/01/2017.

e-Hospital(Module)

1. OPD, Patient Registration

2. IPD (ADT)

3. Billing

In phase 1, following activities have

been completed.

1. Demonstration of eHospital

Software and explaining the features.

2. ICT infrastructure Assessment.

3. Report on ICT Infrastructure to be

created.

4. Master Data collection.

5. Master Data Digitisation and

Uploading.

6. eHospital configuration as per

agreed.

7. User Created and management

explained to the nodal officer.

NIC State Centre is in constant touch

with the state H&FW Department for

procurement of hardwares and to

expedite in getting net connection to

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2 hospitals to go online in the

application as 2nd

Level. 1st Level for

two Hospitals has already completed.

28. DM Dashboard

Dashboard for analytical review of projects across the

nation. DNS entry of domains for Nagaland State

completed and Nagaland State registered on the

Dashboard Service during January 2018 and state

specific header and footer links configured on the

dashboard for Nagaland. Url: https://dmdashboard.nic.in.

Dashboard for Analytical Review of

Projects Across the Nation.

Url: https://nl.cmdashboard.nic.in

Following State Projects are

registered on the CM Dashboard as

of 31/05/2018: MCTS, PMGSY,

TreasuryNET, VAHAN, SARATHI

and Online GPF. National Projects

registered on the CM Dashboard as

of 31/05/2018: MDM-ARMS, SBM-

Gramin, NSAP, NRLM, PMAY-

Gramin and RCH.

NIC-Nagaland officials led by SIO-

Nagaland met with Commissioner,

Nagaland on 23/05/2018 to highlight

the CM Dashboard project.

Commissioner assured all

Administrative support required for

the successful launch of the

Dashboard while NIC-Nagaland is

required to provide technical support

to the Administration.

29. e-Payments through COMPACT

An e-Governance Tool for Effective Management of

Financial Resources in Pay and Accounts Offices for use

by Pay and Accounts Offices of different Ministries of

the Government of India.

Providing technical support and

troubleshooting provided to

Accountant General Office regularly

as per requirement.

30. Online General Provident Fund Information System

Online General Provident Fund Information System Credit and Debit information

successfully sent through SMS to

GPF subscribers.

31. GST State Accounting Software

GST State Accounting Software

Hosting of GST-State Account

System.

1. Setup server for hosting GST-state

accounting software with the help

of OTC, Chennai.

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2. Obtained state accounting software

from NIC Pune for testing.

32. LaPaMs (Land-Patta Management System)

NIC Nagaland State Centre with the help of NIC Assam

State Centre has designed and developed an open-source

technology and web-based application S/W called

LaPaMs for efficient, up-to-date, accurate and transparent

management of Land Records data for the Department of

Land Resource, Govt. of Nagaland. This project has been

envisaged to be implemented in all the district

headquarters of Nagaland from the State Data Centre.

The Project has been formally

launched by Chief Secretary, Govt.

of Nagaland on 13th

Oct. 2017. It is

being implemented in Dimapur

district on pilot phase.

Project Proposal has been prepared

for computerization of Land Record

(RoR) for 11 Districts and submitted

to the Secretary, Land Revenue,

Govt. of Nagaland, for further

submission to the Ministry, GoI for

sanctioning fund under DILRMP.

33. CCTNS / ICJS (Interoperable Criminal Justice System)

Interoperable Criminal Justice System is a project of

MHA which aim to facilitate Investigation Agencies and

Planners. ICJS has been conceptualized with an objective

to facilitate delivery of justice by digitizing and inter-

linking the data exchange among the courts, police,

prosecution, jails and the forensic labs.

CCTNS/ICJS Co-ordinator of NIC-

Nagaland attended meeting of State

Empowered Committee at PHQ-

Kohima on 8th

May 2018.

To discuss accessibility of ICJS

portal at the Police Stations across

the state, a meeting was held at

PHQ, Kohima with the SPMU and

System Integrator of CCTNS on 18th

May 2018, wherein, SPMU handed

over the network connectivity

diagram to NIC for integration of

NICNET over the already existing

CCTNS network.

34. Bye-Election to the Lok Sabha

Bye-Election to the lone Lok Sabha seat in Nagaland

held on 28/05/2018 and result published on 31/05/2018

All the DIOs were assigned /

designated as IT Nodal Officer of

their respective district.

All IT related activities associated

with the Election were taken up

and completed successfully.

Appreciations have been rewarded

/ received from the respective

Deputy Commissioners for the

support received from NIC.

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5. Major Projects under Development/ Implementation

Project Description Current status of the Project

1. SITREP

SITREP is a software application designed for the State

administration and law enforcement agencies to take

stock of the situation on daily basis from across the

State. Using the software, administrative officers in the

field can send report to their higher ups at the end of the

day or whenever any incident occurs.

The Software is currently under

development process.