nic tennessee 2013 state report

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INSIDE TENNESSEE REPORT 2013 Mobile Innovations ............ 2 Positive Government Experiences ....................... 3 Habitat for Humanity ......... 4 | continued on page 2 | National Recognition for Tennessee Awards Earned for Website and Mobile App T he state of Tennessee’s official website, TN.gov, has been named the best state website in the country in the annual Best of the Web awards, spon- sored by the Center for Digital Government. “With more Tennesseans going online to do business with the state, we under- stand that there is growing demand for mobile access to state services,” Gov. Bill Haslam said. “As we continue to look for ways to make state government more customer-focused, efficient, and effective, we are grateful for this recognition that supports those efforts online.” Recently redesigned, TN.gov was optimized for a range of screen sizes – from monitors to tablets to phones – to provide easy reading and navigation with a minimum of resizing, panning, and scrolling. Support for retina displays, swipe gestures on rotators, and collapsing menus are just a few of the ways the site has been enhanced to improve the user experience and better interact with visitors. Since 2011, the state of Tennessee has been increasingly recognized as a leader in using technology to better serve Tennesseans and streamline operations. In addition to the state’s 2013 Best of the Web win, the Tennessee Department of Transporta- tion was awarded a Digital Government Achievement Award for its innovative SmartWay mobile application available on iOS and Android devices. No-Cost Online Services gencies now have a new way to offer online services to their customers at no cost to the state. In addition to tradi- tional methods of service delivery, such as in-person or mail, agencies can give citizens and businesses “Customer Options” via the Internet. Those who choose the Internet option pay a nominal fee to cover the cost of development, maintenance, and marketing the service to them. This benefits both citizens and businesses. The option was approved in light of studies that confirm, in this age of speed and conve- nience, customers will give a little extra to avoid standing in line, waiting for the next available representative, or mailing documents when a stamp costs nearly 50 cents. A

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Page 1: NIC Tennessee 2013 State Report

INSIDE

TENNESSEE REPORT 2013

Mobile Innovations ............ 2

Positive Government Experiences ....................... 3

Habitat for Humanity ......... 4

| continued on page 2 |

National Recognition for TennesseeAwards Earned for Website and Mobile App

The state of Tennessee’s official website, TN.gov, has been named the best state website in the country in the annual Best of the Web awards, spon-sored by the Center for Digital Government.

“With more Tennesseans going online to do business with the state, we under-stand that there is growing demand for mobile access to state services,” Gov. Bill Haslam said. “As we continue to look for ways to make state government more customer-focused, efficient, and effective, we are grateful for this recognition that supports those efforts online.”

Recently redesigned, TN.gov was optimized for a range of screen sizes – from monitors to tablets to phones – to provide easy reading and navigation with a minimum of resizing, panning, and scrolling. Support for retina displays, swipe gestures on rotators, and collapsing menus are just a few of the ways the site has been enhanced to improve the user experience and better interact with visitors.

Since 2011, the state of Tennessee has been increasingly recognized as a leader in using technology to better serve Tennesseans and streamline operations. In addition to the state’s 2013 Best of the Web win, the Tennessee Department of Transporta-tion was awarded a Digital Government Achievement Award for its innovative SmartWay mobile application available on iOS and Android devices.

No-Cost Online Services

gencies now have a new way to offer online services to their customers at

no cost to the state. In addition to tradi-tional methods of service delivery, such as in-person or mail, agencies can give citizens and businesses “Customer Options” via the Internet. Those who choose the Internet option pay a nominal fee to cover the cost of development, maintenance, and marketing the service to them. This benefits both citizens and businesses.

The option was approved in light of studies that confirm, in this age of speed and conve-nience, customers will give a little extra to avoid standing in line, waiting for the next available representative, or mailing documents when a stamp costs nearly 50 cents.

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Page 2: NIC Tennessee 2013 State Report

2 | TENNESSEE REPORT 2013

“We are proud to see the TDOT mobile app receive these accolades,” said TDOT Commissioner John Schroer. “Providing real-time traffic information can help motorists avoid delays and, in turn, reduce congestion on our roadways.”

The SmartWay app gives Tennessee motorists notifications when an incident takes place on their route, displays snapshots of favorite traffic cameras, and shows a responsive map of traffic conditions that can be checked before their trip. The app, for both iOS and Android, was released a few days before Christmas 2012, and by the second quarter of 2013 it had already reached 100,000 users.

TDOT’s SmartWay app is the first state-owned native app for motorists traveling in the state and is part of the effort to have drivers more informed on the road. This mobile approach provides a new channel of communication that the agency can use to deliver tailored messages to its motorists across the state.

Technology continues to transform our society and how we interact with it. An increasing number of visits to TN.gov are not

from a desktop computer and account for about 20 percent of external traffic, and Tennessee is working to deliver fast and secure online services to keep up with it. n

National Recognition for Tennessee

Mobile Innovationshe rapid adoption of tablets as work tools offers a new opportunity to assist the mobile workforce. Inspectors, off-site service

providers, and field personnel can now bring their desk to the job by way of a mobile app, and in 2013 the state released two apps for the mobile workforce.

The Pupil Transportation unit of the Department of Safety and Homeland Security is using a tablet in on-site testing for the certification of bus drivers. The app scans driver licenses of session attendees, elimi-nating the time needed to manually type in each person’s information and increasing accuracy of data. The test results are entered into the app and, upon returning to the office, loaded into the main system. There

is also a companion Web application that is used for the adminis-tration of certification information.

The second tablet app is used by the Department of Children’s Services for the inspection of childcare facilities. The app is used to conduct inspec-tions, take photos if needed, and even allows the facility owners to electronically sign the inspection and have a PDF copy emailed to them. The companion web application not only allows for inspection administration and trending tables, but also includes a module for facility owners to apply and pay for their license application.

These apps offer efficiencies and greater accuracy than paper forms, and additional mobile workforce apps, such as bus inspections, are being developed for 2014.

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Page 3: NIC Tennessee 2013 State Report

TENNESSEE REPORT 2013 | 3

Positive Government Experiences Working Toward a Common Goal

t NIC, we are passionate about making government more accessible to everyone. It is our sole focus, our purpose, and the simple reason for our

existence. We share that common goal with you – our partners – and we are deeply invested in working with you to make each and every eGovernment interaction a positive one.

Whether it is renewing a license, applying for a permit, filing court documents, finding important emergency information, or any other application taken from our robust library of 9,700 online services and 150+ mobile applications, you can trust us to bridge the gap between your needs and the needs of the citizens and businesses you serve.

One CommunityMore than two decades ago, NIC pioneered the eGovernment industry by

revolutionizing the way people do business with all levels of government. The paper-intensive, wait-in-line ways of the past evolved into secure, click-of-a-button, swipe-of-a-screen interactions. Today, NIC works with more than 3,500 federal, state, and local government partners, giving you access to share ideas across the NIC family, learn best practices, and deploy new services quickly by starting with foundational code deployed elsewhere by NIC partners.

United Shield Against Cybersecurity AttacksWhen it comes to security, the job of protecting sensitive information is in the

hands of our partnership. We are both only successful when citizens and businesses feel secure about sharing information. Together, we form the shield to help do all that we can to protect against cybersecurity breaches that can damage credibility, reputation, and consumer confidence for everyone involved.

Your Responsive Partner

We hear you. In this day and age, it is extremely important for government to be engaged with the people they serve, and use technology to facilitate efficient and secure interactions. Being a part of the NIC community allows us to serve as your research and development shop as we continue to adapt the latest technology and create new solutions to improve government interactions. As technology evolves, our focus will remain on delivering you the latest innovation.

There is the saying, “It takes a village.” At NIC we believe the very best in eGovern-ment services require a community. Working together is key when it comes to staying true to our shared passion of making government more accessible to citizens and busi-nesses. Count on NIC to bring convenience, efficiency, security, and innovation to you and your constituents in every single service we bring online. Then people can focus on what they love to do and follow their own passion in life, whether it is growing their business or simply spending time with their family. Together, we make it happen.

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2013 Most Used TN.gov Online ServicesNumber of Transactions in Each Application Category

Personal

4,585,704Child Support Payment Summary

2,062,371Felony Offender Search

385,211 Check License Reinstatement Status

310,779 Driver License Renewal

Government

1,289,951 Criminal Justice Portal

369,157Agency Moving Violations Search

35,595 Case Management Utilization Review

25,501 Server Permit Issuance

Business

1,579,736 Interactive Moving Violations

837,849 Sales Tax Filings

300,246 Vehicle, Title & Registration Search

167,498 County/City Business Tax Filing

Page 4: NIC Tennessee 2013 State Report

© 2014 Trozzolo.com

NIC, Tennessee Information Division330 Commerce Street, Suite 100Nashville, TN 37201

615-313-0300

Habitat for Humanity – October 2013Members of the Tennessee Team Participating in a Home Build in Williamson County, Tennessee