new travel retail trends, testing & evaluation of future airport services november 2014
TRANSCRIPT
New Travel Retail trends, Testing & Evaluation of future Airport Services
November 2014
www.m1nd-set.com 3
Methodology & sample
Methodology
Participants of this survey were recruited by m1nd-set interviewers before taking an international flight at randomly selected departure gates at different airports in the Asia-Pacific region
Travellers completed a questionnaire in the form of an online survey
Survey length: approx. 10 min
Questionnaire available in English
Fieldwork was conducted in July 2014
Sample
Travellers living in the Asia-Pacific region
Nationalities covered: China, Singapore, Japan, Australia, New Zealand, Taiwan, Malaysia, Indonesia, Thailand, India, Hong Kong and Other Asian-Pacific travelers
Total sample size of the Q2 wave: N = 2287
www.m1nd-set.com 4
Multiple Channels:
Interest in receiving Information on the Airport Duty Free selection before the trip
www.m1nd-set.com 5
Receiving a paper catalogue at home a few weeks before my trip
Special mobile / tablet application
Visiting the Duty Free shop’s website
Receiving an email with this information at the moment of booking
8%
22%
32%
37%
Interest in Receiving Information About DF selection before the Trip & Preferred
Way of Access
Q19: How interested would you be in receiving information on the airport Duty Free selection of products before your trip?/Q20: How would you prefer to access the information on the offer of brands and products in Duty Free?Base: Total (2287)
DEGREE OFINTEREST
PREFERRED WAY OF ACCESSING THE INFORMATION
41% of respondents stated that they were «extremely interested» (10%) or «very interested» (31%) in receiving information about the Duty Free selection of products before their trip.
www.m1nd-set.com 6
Interest in Receiving Information About DF selection before the Trip –
by Nationality (1/2)
Singapore
Malaysia
Other AsPac
India
China
Japan
Total
8%
10%
11%
12%
12%
13%**
10%
20%
29%
26%
33%
40%**
40%**
31%
31%
34%**
36%**
32%
25%
19%
26%
20%
19%
18%
9%
14%
19%
18%
21%**
7%
10%
15%
8%
10%
15%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q19: How interested would you be in receiving information on the airport Duty Free selection of products before your trip?Base: Total (2287)
Travellers feel:
www.m1nd-set.com 7
Interest in Receiving Information About DF selection before the Trip –
by Nationality (2/2)
New Zealand
Hong Kong
Thailand
Australia
Taiwan
Indonesia
Total
3%
4%
4%
4%
5%
7%
10%
17%
19%
36%
17%
38%
35%
31%
36%**
28%
20%
31%
22%
28%
26%
20%
19%
11%
24%**
16%
7%
18%
25%**
30%
29%**
25**%
19%
24%
15%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q19: How interested would you be in receiving information on the airport Duty Free selection of products before your trip?Base: Total (2287)
Travellers fells:
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32%
51%
29%
45%
30% 31%
59%** 50%
32%
63%**
52%53%
**
28%
18%
43%**
18%
15%
31%
16%
8%32%
12%
21% 15%
32%**
25% 18%19%
45%
25%
16%42%
36% 12% 21%21%
9% 4% 9% 5% 5% 13% 6% 10%7% 12%
2% 1% 3% 5% 2% 2%Other
Receiving a paper cata-logue at home a few weeks before
Special mobile/tablet application
Visiting the DF shop's website
Receiving an e-mail at the booking moment
Preferred Way of accessing the Information
by Nationality
** indicates a significant difference compared to “Total”
Q20: How would you prefer to access the information on the offer of brands and products in Duty Free?Base: Total (2287)
www.m1nd-set.com 9
Multiple Channels:
Interest in Different Duty Free Services
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Interest in Pre-ordering productsonline and pick them up in the
DF shop at the airport
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free?/Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
Chocolate & Confectionery
Souvenirs
Cosmetics
Perfumes
Alcohol
43%
43%
50%
50%
54%
DEGREE OFINTEREST
FOR PURCHASES IN THESE TOP 5 CATEGORIES…
32% of the respondents stated that they were «extremely interested» (8%) or «very interested» (24%) in pre-ordering products online and pick them up in the DF shop at the airport.
www.m1nd-set.com 11
Interest in Pre-ordering products online and pick them up in the DF shop at the
airport – by Nationality (1/2)
Singapore
Japan
New Zealand
Indonesia
China
India
Total
7%
9%
10%
10%
11%
12%
8%
19%
29%**
25%
17%
27%
21%
24%
25%
24%
28%
31%
36%**
26%
28%
24%
24%
17%
14%
12%
21%
21%
24%
14%
21%
28%
14%
21%
20%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 12
Interest in Pre-ordering products online and pick them up in the DF shop at the
airport – by Nationality (2/2)
Taiwan
Hong Kong
Thailand
Other AsPac
Malaysia
Australia
Total
3%
3%
4%
5%
6%
7%
8%
14%
14%
16%
22%
18%
17%
24%
38%
29%
24%
31%
35%
30%
28%
22%
23%
21%
18%
22%
18%
21%
24%
31%**
34%**
23%
18%
29%**
20%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 13
Pre-ordering products online and pick themup in the DF shop at the airport for Top 5 categories –
By nationality (1/3)
China Singapore
Japan Australia
Accessories
Cosmetics
Electronics
Perfumes
Alcohol
25%
41%
64%**
75%**
80%**
Chocolate & Confectionery
Cosmetics
Electronics
Alcohol
Perfumes
47%
60%**
69%**
71%**
73%
Perfumes
Alcohol
Chocolate & Confectionery
Cosmetics
Souvenirs
32%
45%
46%
49%
57%**
Chocolate & Confectionery
Electronics
Alcohol
Perfumes
Cosmetics
35%
47%
52%
54%
59%
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
www.m1nd-set.com 14
New Zealand Taiwan
Malaysia Indonesia
Watches
Electronics
Accessories
Clothing
Perfumes
50%
63%
63%
63%
75%
Alcohol
Tobacco
Perfumes
Electronics
Cosmetics
50%
50%
67%
67%
83%
Cosmetics
Chocolate & Confectionery
Tobacco
Alcohol
Perfumes
47%
47%
47%**
57%
63%
Chocolate & Confectionery
Electronics
Cosmetics
Perfumes
Alcohol
31%
34%
37%
57%
80%**
Pre-ordering products online and pick themup in the DF shop at the airport for Top 5 categories –
By nationality (2/3)
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
www.m1nd-set.com 15
Thailand India
Hong Kong Other AsPac
Souvenirs
Cosmetics
Chocolate & Confectionery
Electronics
Perfumes
35%
39%
46%
46%
70%**
Electronics
Cosmetics
Alcohol
Perfumes
Chocolate & Confectionery
47%
53%
73%**
73%**
73%**
Chocolate & Confectionery
Electronics
Perfumes
Alcohol
Cosmetics
48%
48%
62%
67%
67%
Watches
Electronics
Alcohol
Cosmetics
Perfumes
43%
50%
64%
86%
93%
Pre-ordering products online and pick themup in the DF shop at the airport for Top 5 categories –
By nationality (3/3)
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
www.m1nd-set.com 16
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free?/Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
Souvenirs
Chocolate & Confectionery
Cosmetics
Alcohol
Perfumes
36%
37%
45%
51%
53%
DEGREE OFINTEREST
FOR PURCHASES IN THESE TOP 5 CATEGORIES…
36% of the respondents stated that they were «extremely interested» (13%) or «very interested» (23%) in pre-ordering products online and have them delivered to their seat in the aircraft.
Interest in Pre-ordering products online and have them delivered
to your seat in the aircraft
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Interest in Pre-ordering products online and have them delivered to your seat in
the aircraft– by Nationality (1/2)
India
Other AsPac
Indonesia
New Zealand
Singapore
China
Total
13%
13%
14%
15%
16%
20%**
13%
24%
23%
31%
23%
16%
25%
23%
27%
27%
14%
16%
23%
32%**
25%
14%
14%
21%
16%
21%
11%
20%
22%
23%
21%
31%**
24%
13%
19%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 18
Interest in Pre-ordering products online and have them delivered to your seat in
the aircraft– by Nationality (2/2)
Hong Kong
Taiwan
Malaysia
Japan
Australia
Thailand
Total
7%
11%
12%
12%
13%
13%
13%
22%
22%
18%
28%**
16%
14%
23%
29%
30%
27%
24%
23%
29%
25%
15%
16%
26%
22%
21%
14%
20%
27%
22%
16%
14%
28%**
30%**
19%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 19
Accessories
Cosmetics
Electronics
Alcohol
Perfumes
25%
36%
49%**
69%**
74%**
Chocolate & Confectionery
Electronics
Cosmetics
Alcohol
Perfumes
41%
43%**
45%
63%
68%**
Pre-ordering products online and have them delivered to your seat for Top 5 categories –
By nationality (1/3)
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Perfumes
Chocolate & Confectionery
Cosmetics
Souvenirs
Alcohol
30%
37%
43%
43%**
44%
Souvenirs
Electronics
Alcohol
Cosmetics
Perfumes
32%
39%
43%
56%
63%
China Singapore
Japan Australia
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New Zealand Taiwan
Malaysia Indonesia
Alcohol
Perfumes
Chocolate & Confectionery
Electronics
Souvenirs
46%
62%
62%
62%
69%
Chocolate & Confectionery
Souvenirs
Cosmetics
Electronics
Perfumes
42%
42%
50%
50%
58%
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Alcohol
Chocolate & Confectionery
Electronics
Cosmetics
Perfumes
47%
50%
50%**
58%
82%**
Accessories
Cosmetics
Electronics
Perfumes
Alcohol
16%
32%
37%
66%
79%**
Pre-ordering products online and have them delivered to your seat for Top 5 categories –
By nationality (2/3)
www.m1nd-set.com 21
Souvenirs
Chocolate & Confectionery
Electronics
Alcohol
Perfumes
37%
45%
45%
48%
70%**
Watches
Electronics
Alcohol
Chocolate & Confectionery
Perfumes
44%**
47%**
68%
68%**
74%**
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Chocolate & Confectionery
Electronics
Alcohol
Cosmetics
Perfumes
36%
42%**
58%
61%
69%**
Accessories
Electronics
Alcohol
Perfumes
Cosmetics
37%
47%
63%
79%
79%
Pre-ordering products online and have them delivered to your seat for Top 5 categories –
By nationality (3/3)
Thailand India
Hong Kong Other AsPac
www.m1nd-set.com 22
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free?/Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
Souvenirs
Chocolate & Confectionery
Cosmetics
Perfumes
Alcohol
38%
41%
46%
49%
62%
DEGREE OFINTEREST
FOR PURCHASES IN THESE TOP 5 CATEGORIES…
46% of the respondents stated that they were «extremely interested» (17%) or «very interested» (29%) in buying in the Duty Free shop before their flight and pick up their purchases when they return from their trip.
Buy in the DF shop before your flight and pick up the purchases when you return
from your trip
www.m1nd-set.com 23
Buy in the DF shop before your flight and pick up the purchases when you return
from your trip – by Nationality (1/2)
Thailand
Australia
Singapore
Japan
New Zealand
China
Total
14%
15%
16%
20%**
22%
23%**
17%
23%
21%
23%
35%**
26%
30%
29%
21%
29%
32%**
20%
28%
26%
25%
16%
18%
14%
15%
15%
7%
15%
26%**
18%
16%
11%
10%
14%
15%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 24
Buy in the DF shop before your flight and pick up the purchases when you return
from your trip – by Nationality (1/2)
Taiwan
Hong Kong
Indonesia
Other AsPac
India
Malaysia
Total
5%
7%
10%
11%
13%
14%
17%
35%
26%
28%
27%
27%
27%
29%
32%
25%
21%
28%
26%
23%
25%
16%
14%
21%
17%
14%
18%
15%
11%
28%**
21%
18%
20%
18%
15%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 25
Jewellery
Cosmetics
Electronics
Perfumes
Alcohol
14%
33%
49%**
64%
88%**
Chocolate & Confectionery
Electronics
Cosmetics
Alcohol
Perfumes
39%
47%**
55%
74%**
77%**
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Perfumes
Cosmetics
Chocolate & Confectionery
Souvenirs
Alcohol
30%
43%
47%**
53%**
57%
Chocolate & Confectionery
Tobacco
Alcohol
Perfumes
Cosmetics
38%
38%**
50%
65%**
70%**
China Singapore
Japan Australia
Buy in the DF shop before your flight and pick up the purchases when you return from your
trip: Top 5 categories – By nationality (1/3)
www.m1nd-set.com 26
New Zealand Taiwan
Malaysia Indonesia
Clothing
Watches
Alcohol
Electronics
Perfumes
27%
27%
36%
46%
64%
Tobacco
Chocolate & Confectionery
Souvenirs
Alcohol
Cosmetics
40%
47%
47%
53%
60%
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Souvenirs
Alcohol
Cosmetics
Chocolate & Confectionery
Perfumes
39%
43%
47%
49%
69%**
Chocolate & Confectionery
Electronics
Cosmetics
Perfumes
Alcohol
29%
33%
42%
63%
92%**
Buy in the DF shop before your flight and pick up the purhcases when you return from your
trip: Top 5 categories – By nationality (2/3)
www.m1nd-set.com 27
Electronics
Cosmetics
Alcohol
Chocolate & Confectionery
Perfumes
39%**
40%
45%
48%
63%**
Cosmetics
Perfumes
Electronics
Chocolate & Confectionery
Alcohol
35%
57%
57%**
65%**
84%**
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Accessories
Souvenirs
Cosmetics
Alcohol
Perfumes
30%
33%
50%
63%
63%
Tobacco
Electronics
Cosmetics
Alcohol
Perfumes
23%
42%
69%
73%
77%
Thailand India
Hong Kong Other AsPac
Buy in the DF shop before your flight and pick up the purhcases when you return from your
trip: Top 5 categories – By nationality (3/3)
www.m1nd-set.com 28
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free?/Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
Cosmetics
Souvenirs
Chocolate & Confectionery
Perfumes
Alcohol
40%
41%
43%
44%
68%
DEGREE OFINTEREST
FOR PURCHASES IN THESE TOP 5 CATEGORIES…
More than half of the respondents (51%) stated that they were «extremely interested» (23%) or «very interested» (28%) in buying in the Duty Free shop and have the products delivered directly to their home.
Buy in the DF shop before your flight and have the products delivered
directly to your home
www.m1nd-set.com 29
Buy in the DF shop before your flight and have the products delivered
directly to your home – by Nationality (1/2)
Singapore
Japan
India
China
New Zealand
Taiwan
Total
23%
27%**
28%
28%
30%
30%
23%
24%
34%**
26%
28%
23%
22%
28%
24%
19%
22%
27%
20%
22%
22%
11%
12%
12%
8%
9%
19%
13%
18%
8%
12%
8%
19%
8%
14%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 30
Buy in the DF shop before your flight and have the products delivered
directly to your home – by Nationality (2/2)
Indonesia
Malaysia
Australia
Hong Kong
Other AsPac
Thailand
Total
14%
14%
16%
16%
18%
19%
23%
31%
22%
25%
19%
27%
20%
28%
24%
27%
25%
27%
23%
17%
22%
10%
20%**
15%
12%
15%
13%
13%
21%
17%
20%**
27%**
18%
31%**
14%
Extremely interested (5) Very interested Moderately interested Only slightly interested Not interested at all (1)
** indicates a significant difference compared to “Total”
Q21: Please have a look at the following Duty Free services and for each of them let us know how interested you would be in using it when buying in Duty Free? Base: Total (2287)
Travellers feel:
www.m1nd-set.com 31
Clothing
Cosmetics
Electronics
Perfumes
Alcohol
19%
35%
50%**
62%**
87%**
Chocolate & Confectionery
Cosmetics
Electronics
Perfumes
Alcohol
38%
39%
50%**
55%**
79%**
Buy in the DF shop before your flight and have the products delivered directly to your home : Top 5
categories – By nationality (1/3)
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Perfumes
Cosmetics
Chocolate & Confectionery
Souvenirs
Alcohol
28%
37%
49%**
57%**
66%
Electronics
Chocolate & Confectionery
Perfumes
Alcohol
Cosmetics
41%
43%
55%**
56%
60%**
China Singapore
Japan Australia
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New Zealand Taiwan
Malaysia Indonesia
Chocolate & Confectionery
Alcohol
Perfumes
Souvenirs
Electronics
39%
46%
46%
46%
54%
Chocolate & Confectionery
Perfumes
Cosmetics
Electronics
Alcohol
47%
53%
53%
53%
58%
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Cosmetics
Souvenirs
Electronics
Perfumes
Alcohol
40%
44%
51%**
53%
56%
Chocolate & Confectionery
Cosmetics
Electronics
Perfumes
Alcohol
28%
38%
42%
57%
89%**
Buy in the DF shop before your flight and have the products delivered directly to your home : Top 5
categories – By nationality (2/3)
www.m1nd-set.com 33
Clothing
Chocolate & Confectionery
Electronics
Alcohol
Perfumes
40%**
44%
51%**
53%
58%**
Cosmetics
Electronics
Alcohol
Perfumes
Chocolate & Confectionery
36%
52%**
64%
64%**
64%**
Q22: For which Duty Free product category (-ies) would you be interested in using the following service? Base: Total (2287)
** indicates a significant difference compared to “Total”
Chocolate & Confectionery
Accessories
Electronics
Perfumes
Alcohol
40%
44%**
51%**
54%
67%
Electronics
Accessories
Cosmetics
Perfumes
Alcohol
33%
37%
63%
70%
78%
Thailand India
Hong Kong Other AsPac
Buy in the DF shop before your flight and have the products delivered directly to your home : Top 5
categories – By nationality (3/3)
www.m1nd-set.com 34
Multiple Channels:
Services that could be offered by Airports in the Future
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Appeal of future Airport Services (1/2)
More power outlets and working stations
Self-service check-in and bag drop
Airport smartphone app to guide you during the entire airport visit (directions, parking,...)
Airport processes based on biometrics (facial recognition, finger prints) rather than passports and boarding passes
Automated border e-gates for passport control
Mobile check-in and e-boarding passes available on all flight
Receiving automatic pop up notifications from the airport with information about your trip
Generalization of free WiFi
23%
26%
36%
41%
42%
44%
47%
69%
Q23: These services that could be offered by airports in the future (or made more broadly available than nowadays). Please select the services (between 1 and 5) than you find more important and that you would be more likely to use.Base: Total (2287)
Share of travellers who chose:
Future airport services (or making them more broadly available) such as the generalization of WiFi or pop up notifications about passengers’ trip, would be greatly appreciated by travellers.
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Appeal of future Airport Services (2/2)
Entertainment and animations in the Duty Free shop
Entertainment and animations in the airport in general
Being able to give real time passenger feedback of the airport experience
Self-service information kiosks (e.g. for wayfinding,...)
Integration of wearable technology in the airport processes (boarding pass on a smartwatch,...)
Automatic pop up notifications from the airport with information about shopping (vouchers,…)
Outdoor areas (gardens, rooftop terraces…)
Lounges and waiting areas that reflect local culture
Possibility to use smartphones to interact with digital screens at the airport
Automated boarding pass scanners before security
Home-printed bag tag along with boarding pass to avoid queuing at bag drop
1%
3%
5%
10%
11%
12%
13%
16%
18%
18%
18%
Share of travellers who chose:
Q23: These services that could be offered by airports in the future (or made more broadly available than nowadays). Please select the services (between 1 and 5) than you find more important and that you would be more likely to use.Base: Total (2287)
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Mobile check-in and e-boarding passes
Automated border e-gates for passport control
Airport processes based on biometrics
Automatic pop up notifications with information about your trip
Generalization of free WiFi
43%
43%
44%
52%
63%
Automated border e-gates for passport control
Mobile check-in and e-boarding passes
Airport processes based on biometrics
Automatic pop up notifications with information about your trip
Generalization of free WiFi
41%
50%
51%
55%
69%
** indicates a significant difference compared to “Total”
Appeal of future Airport Services – Top 5By nationality (1/3)
Airport processes based on biomet-rics
Automatic pop up notifications with information about your trip
Mobile check-in and e-boarding passes
Automated border e-gates for passport control
Generalization of free WiFi
40%
42%
43%
51%
72%
Airport processes based on biomet-rics
Mobile check-in and e-boarding passes available on all flight
Airport smartphone app to guide you through airport
Automatic pop up notifications with information about your trip
Generalization of free WiFi
34%
38%
42%
48%
75%
Q23: These services that could be offered by airports in the future (or made more broadly available than nowadays).Please select the services (between 1 and 5) than you find more important and that you would be more likely to use.Base: Total (2287)
China Singapore
Japan Australia
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New Zealand Taiwan
Malaysia Indonesia
Self-service check-in and bag drop
Airport processes based on biometrics
Generalization of free WiFi
Mobile check-in and e-boarding passes
Airport app to guide you through the airport
45%
52%
55%
55%
55%
Automatic pop up notifications with information about your trip
Airport app to guide you during through the airport
Mobile check-in and e-boarding passes
Airport processes based on biometrics
Generalization of free WiFi
30%
38%
41%
43%
81%
** indicates a significant difference compared to “Total”
Appeal of future Airport Services – Top 5By nationality (2/3)
Airport app to guide you through the airport
Airport processes based on biometrics
Automatic pop up notifications with information about your trip
Mobile check-in and e-boarding passes available on all flight
Generalization of free WiFi
38%
40%
50%
51%
66%
Mobile check-in and e-boarding passes
Automated border e-gates for passport control
Self-service check-in and bag drop
Generalization of free WiFi
Automatic pop up notifications with information about your trip
42%
42%
43%
55%
58%
Q23: These services that could be offered by airports in the future (or made more broadly available than nowadays).Please select the services (between 1 and 5) than you find more important and that you would be more likely to use.Base: Total (2287)
www.m1nd-set.com 39
Automated border e-gates for passport control
Airport app to guide you through the airport
Automatic pop up notifications with information about your trip
Mobile check-in and e-boarding passes
Generalization of free WiFi
38%
39%
44%
45%
72%
Mobile check-in and e-boarding passes
Airport app to guide you through the airport
Automatic pop up notifications with information about your trip
Airport processes based on biometrics
Generalization of free WiFi
41%
41%
51%
55%
59%
** indicates a significant difference compared to “Total”
Appeal of future Airport Services – Top 5By nationality (3/3)
Automated border e-gates for passport control
Mobile check-in and e-boarding passes
Airport processes based on biometrics
Automatic pop up notifications with information about your trip
Generalization of free WiFi
32%
37%
48%
56%
80%
Airport app to guide you through the airport
Airport processes based on biometrics
Mobile check-in and e-boarding passes
Automatic pop up notifications with information about your trip
Generalization of free WiFi
33%
39%
54%
56%
66%
Q23: These services that could be offered by airports in the future (or made more broadly available than nowadays).Please select the services (between 1 and 5) than you find more important and that you would be more likely to use.Base: Total (2287)
Thailand India
Hong Kong Other AsPac
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Sample Structure
75% 25%
GENDER
7%
19%
32%
26%
15% 16 - 30 y.o.
31 - 40 y.o.
41 - 50 y.o.
51 - 60 y.o.
61 + y.o.
AGE
Q24: Gender/ Q25: How old are you?Base: Total (2287)
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Occupation
25%
23%
13%
12%
8%
6%
5%
4%
2%
1% 1%
Middle management
Senior management (e.g. CEO, CFO, COO)
Professional (e.g. dentist, Lawyer)
Self-employed (e.g. owner of a business)
Engineer, technical (without management)
Retired
Other
Clerical / administration
Housewife / housemaker
Student
Skilled / semi-skilled worker
Q27: Which of the following best describes your occupation?Base: Total (2287)
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