neill-wycik owner's manual from 2010-2011.pdf

7/29/2019 Neill-Wycik Owner's Manual from 2010-2011.pdf

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LOCAL DIRECTORYNW SECURITY PHARMACIES Farmer's MarketNeill-Wycik Security Shoppers Drug Mart st. Lawrence Market,(416) 977 -2322 or press security Yonge and Carlton - 465 Yonge St. Jarvis &Front Stbutton on NW phone . Open till midnight - 416-408-4000 - Regular market Tues.,Wed., Thurs.8am-6pm / Fri. 8am-7pm - Farmer'sEMERGENCY Gerrard &Bay - 700 Bay st. Market Sat. 5am-5pmPolice/Ambulance/Fire Open 24 hours - 416-979-2424 416-392-7219911 or 9-911 on NW phone . Pharma Plus BOOKSTORESPlease call here first if it is a Church &Wellesley - 63 Wellesley World's Biggest Bookstorelife -threatening emergencyl St. Open till midnight416-924-7769 1 block north of Dundas onAssaulted Women's Helpline Edward St. - 416-977-7009416 -863-0511 TRANSPORTATION IndigoDistress Centre ITC Toronto Transit Eaton Centre , nside upper level416-408-4357 Commission 416-591-3622Suicide Prevention Closest subway stops: Parent Books416-408-4357 College and Dundas Stations 201 Harbord St., 2 blocks south of416-393-INFO - www .ttc .ca Bloor off Bathurst - 416-537-8334Poison Information Centre416 -813-5900 Via Rail/GO Train CHEAP STUFFUnion Station: Front and Bay Sts.MEDICAUDENTAL Via :416-366-8411 GoodwillAlbany Walk-in Clinic GO Train: 416-869-3200 306 Gerrard St. E, 1block E. of200 Danforth Ave. Toronto Coach Terminal Parliament - 416-921-3396@ Broadview Subway Stn. Bay and Dundas Street West Honest Ed's416-461-9471 416-393-7911 (bus terminal) Good selection, everything's underToronto General Hospital Toronto Island Ferries one roof, lot's of fun, Bathurst &Bloor, go to Bathurst stationGerrard St. West and University 416-392-8193 416-537-1574416-340-3111 TaxiWomen's College Hospital Beck:416-751-5555 POST OFFICEGrenville and Bay Crown: 416-750-7878 In the Atrium on Bay (yonge &416-323-6400 BANK MACHINES Dundas), just off Edward st.Dental Clinic In College Park, close to Bay &Uof T- 101 Elm St. , ust East of Alterna Savings College entrance, upper level.University Ave - 416-979-4927 in Jorgensen Hall,Ryerson Campus TOUGH TIMES16-252-5621HEALTH & Royal Bank Machine Daily Bread Food BankCOUNSELLING On Yonge St. , ust north of College, Bathurst &Lakeshore .Call to findAddiction Research by McDonalds out hours. Very nice people, helpful.Foundation Scotia Bank Machine 416-203-0050416-535-8501 Yonge &College St. Peter's Anglican ChurchCredit Counselling of Toronto Toronto Dominion Machine Food Bank416 -228-3328 Carlton St. across from Sherbourne &Carlton. Limitedhours,mid-day, call first.AIDS Committee of Toronto Maple Leaf Gardens 416-929-7572416-340-2437 Corner of Church &WellesleyAlcoholics Anonymous Bank of Montrealn the Dominion store one block416-487-5591 south on MutualAlanon SUPERMARKETS ~or friends or family of alcoholics16 -410-3809 MetroBay Centre for Birth Control Just one block south on Mutual790 Bay St. , 8th Floor,SW corner of Street 416-862 -7171Bay &College - 416-351 -3700 LoblawsHassle Free Clinic Queen 's Quay Market \ { ~56 Church St. - HIV Testing , S.T.D ., Jarvis and Lakeshore Blvd .Pregnancy Testing . Men - 416-922- 416-304-06110603 Women - 416-922-0566 No Frills / ~Gamblers Anonymous Parliament Street 1 block north ~ L - \ N ' { &16-366-7613 of Gerrard

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Member Rights&ResponsibilitiesAS A MEMBER OF NEILL-WYCIK

I HAVE THE:1. Right to be treated with respect & dignity2. Right to an equal vote3. Right to information in plain language4. Right to run for office5. Right to speak out to fellow members6. Right to sOcially responsible behaviourand policies7. Responsibility to stay informed ofco-operative policies and by-laws8. Responsibility to promote co-operativevalues9. Responsibility to participate in theMember Contribution Program10. Responsibility to treat co-op staff andmembers with respect and dignity11. Responsibility to maintain housing unitto standard12. Responsibility to pay amounts owingpromptly

CONTENTSMember Ri ghts & Responsib iliti es inside front cove rWords of Welcome 2Once Upo n a Tim e... 3Prin cip les of Co-ope ration 4Gove rnan ce and the Board of Di rectors 5By- Laws 6Rent Q & A 7Occ upancy Ag reement (aka your lease) 8Community Ass istants Program (CAs) 9Membe rship Co ntribution Prog ram (MCP) 9Soc ial Ac ti vity Committee (SAC) 11NW Faci lit ies 13Hi gh Speed Internet 15COMMUNICATION GUIDENeill -Wyc ik Telep hone System ( NWTEL) 16

Mak ing Ca lls 16Te lephone Features 17Long Distance 17Your Vo ice Mailbox 18Voice Mai l Instru ctions 18Service Issues & Troub le Shooting 19

Neill -Wyc ik Recyc les 19Staff 20Sec urity Informati on 21Front Des k Services 23Mai ntenance Information 24Nei ll -Wyc ik Co llege Hote l 25The Nei ll-Wycik Bursary 26Floo r Plan s 27Toronto Map inside back coverDirectory of Phone #s & Serv ices back cover

Neill-WYcikOwner'sManualEditors:Peter AllenMelissa WilkesMelissa CrawfordContributors:Prepared from material suppliedby members and staff of WycikArtwork and Printing:Dave Belford, Carly BelfordVisedge Design Inc.Thanks to everyone whoassisted in the creation of thismanual and our apologies if wemissed anyone.Neill-Wycik Owner's Manual 2009 Neill-Wycik Co-operativeCollege Inc.96 Gerrard Street EastToronto, Ontario,Canada, M5B 1GVoice: 416.977.2320Fax: 416.977.2809email:housing@neill-wycikcomWeb Site: www .neill-wycikcom

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Welcome to Neill-Wycik!NEWCOMER TO NEILL-WYCIK?

First time away from home? Returned Wycik veteran? Mature studentreturning to school? We are very happy you have chosen Neill-Wycik asyour home. We hope you will make this place yours by getting to knowthe other members in this building , by participating in our volunteerprogram and by actively voicing your opinions in Members' meetings.

THIS IS A STUDENT CO-OPERATIVE- much different than a student residence or an apartment building.We encourage you to make your mark while you live in this community.Living co-operatively means caring about the people around you. Insteadof lecturing you about the obligations of membership, we prefer toencourage you to think co-operatively. Treat others the way you wish tobe treated and try to resolve situations with your fellow members byworking with them for solutions.AND above all volunteer!

THE CO-OPERATIVE MOVEMENTNeill-Wycik Co-operative College is part of the greater co-operative movement and a member of the Ontario Student Co-operative Association(OSCA) and through OSCA, the Ontario Co-operative Association (OCA),as well as the local, regional and national housing co-operative federations - Co-operative Housing Federation of Toronto (CHFT), Co-operativeHousing Federation of Canada (CHFC), including the Ontario Regionaldepartment (CHF-O).There are five Student Housing Co-operatives inOntario and all are members of OSCA. Theyare: Guelph Campus Co-op (Guelph),

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@.~ / ~cience '44 (Kingston), Campus Co-operative Residences (U of T) and Waterloo Cooperative Residences (Waterloo).PLEASE READ YOUROWNER'S MANUAL

Understand what your community offersyou and what you can offer in return ..then take a big breath, dive in head firstand get involved - life will never bethe same! ---- 2

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Once Upon aTime

IN 1966,a small group of motivated Ryersonstudents headed up by Kathy Whalenpersistently lobbied to create affordablestudent accommodation. They particularly liked the idea of a Co-op as opposed toa normal school residence because itoffered students control over their environment as well as low-cost housing.In September 1967, it was decided thatRyerson was to have a high-rise co-op.In December of that year, the CanadianUnion of Students sent Stan Adelman, asa field worker, to Ryerson to help thegroup find money and a plan for the longproject ahead. The first thing the Co-opneeded was a building from which theycould operate to gain some experienceand raise capital. Ryerson offered itsproperty at 325 Church Street, a building

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slated for demolition, to be used as aresidence. After selecting a site, theCo-op then needed a mortgage.On Christmas Eve, 1968, a $5.4 milliondollar mortgage was finally approved bythe CHMC. Many problems arose, but thebuilding finally opened and by August15, 1970, all the spots were filled .

SO WHO ISMR. NEILL-WYCIK?

Well, the building was actually namedafter three individuals: Wycik was the lastname of Aurilee and Raymond Wycik,two warm hearted individuals who ran asmall cafeteria in Ryerson 's Kerr Hall.Wycik College sounded a lot like WycliffeCollege, a divinity school at theUniversity of Toronto so Kathy thensuggested adding on A.S.Neill's name.Neill was the Principal of Summerhill,one of the most successful English freeschools. The group admired his workand the principle behind a 'free school:In December 1986,work began on theMarten 's Wing(aka the McGillWing). After several delays, theMarten's Wing wasopened in January 1988.In 1995, with much fanfare, Neill-Wycikcelebrated its 25th Anniversary andSeptember 2000 marked our 30thAnniversary!


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Principles Of Co-operationWE WELCOME YOU TO THIS COMMUNITY CALLED

NEILL-WYCIKBecause we are such a diverse and large mini-community, we needcertain PRINCIPLES and GUIDELINES to keep our world sane and happy.

Please read them and strive to be a good member of the community.1. Voluntary and OpenMembershipIn order to become a member ofNeill-Wycik you must be a full timestudent Membership is open to anyone regardless of social, political,ethnic, or religious affiliation.2. Democratic MemberControlLike all co-operatives, Neill-Wycik ismember run and controlled. Eachmember is given equal voting rights toelect the Board of Directors at theAnnual General Meeting. Members arealso free to express their satisfaction,suggestions, or criticisms at either theregular Board meetings or the AGM.3. Member EconomicParticipationMoney taken in from housing chargesand the hotel go directly to pay formaintenance, salaries, mortgages,utilities, an d other expenses.Remaining funds go into reserves formajor repairs, capital expenditures, etc.Neill-Wycik is a non-profit co-operativewhere all members share equally inour financial successes and challenges.4. Autonomy andIndependenceNeill-Wycik is an autonomous organization controlled by its members andis not affiliated with one political partyor movement However, Neill-Wycik

may become involved in politicalissues regarding housing, regardless ofthe leader of this issue. Neill-Wycikrespects any Member's activities inthese areas.5. Education, Training, andInformationCo-operatives provide resources fortheir members, elected representatives,managers and employees so they cancontribute effectively to the development of the co-operative. Neill-Wycikgoes beyond just that by bringing agroup of people together from aroundthe world and supplying them withcommunal space and teaches them theart of co-operation. By encouragingopportunities for volunteering and forworking we hope to create an environment where our Members can developpersonal skills while contributing totheir community.6. Co-operation amongCo-operativesNeill-Wycik works to strengthen theco-operative movement by workingwith other co-operatives locally, nationally, and internationally.7. Concern fo r CommunityNeill-Wycik and its Members are activeparticipants in the community bysupporting local events and charitiesas well as building relationships withsurrounding businesses and residents.

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GovernanceLET THE VOICE OF THE PEOPLE BE HEARD!

Since governance at Neill-Wycik isco-operative, everyone who lives here hasa stake and voice in decisions m adeaffecting Neill-Wycik. This could be thecolour of the lobby, how much to spendon renovations and what is acceptablebehaviour. We discuss and pass by-lawsthat govern how we live within thebuilding as a membership.Board meetingsMost of this is done through your Boardof Directors. The Board of Directors are12 members who volunteer their time toensure the building is operating to thestandard expected by the membership.The board meets twice a month, in theMeeting Room (22nd Floor) at 7:00pm.All members are welcome to attend ameeting except for confidentialdiscussions.

Annual General MeetingYou elect the Board at the AnnualGeneral Meeting (AGM) held everyspring. If you have CONCERNS,QUESTIONS, or SUGGESTIONS we arealways glad to hear them. Each BoardMember has a mailbox at the front desk.If you wish to communicate with anyoneon the Board, this would be the first step.After receiving your note, the BoardMember will contact you if necessary, todiscuss the matter further. If you wouldlike to meet with the Board as a whole,leave a message for the CorporateSecretary who will contact you for thenext meeting.

The Board of DirectorsHERE IS THE BOARD OF DIRECTORSAS OF JUNE 30, 2010

Kevin BaileyCharlie OsborneTrevor LachapelleBrian PetzPaul WishartPadraic Ryan

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Lisa GillandersAshley FergussonJulia CampbellBethany RichmondAndrew Kerkhof


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By-Laws &PoliciesNW BY-LAWS, WHAT DO THEY MEAN TO YOU, THE MEMBER?Neill-Wycik is a community of approximately 780 people that has our ownsecurity, maintenance crew, recreationalfacilities, board of directors, as well asour own By-Laws which are in place toensure a safe and peaceful livingenvironment for all.As a member of Neill-Wycik it isimportant for you to FAMILIARIZEYOURSELFwith the policies andBy-Laws. Remember: the By-Laws wereproposed, argued, voted on and passed byyou, the Member! When you sign theOccupancy Agreement you have agreedto abide by these simple rules of courtesyand behaviour. If you want more details,full copies of the By-Laws are available inthe office or you can ask yourCommunity Assistant.Failure to abide by the By-Laws willresult in CONSEQUENCES which canbe as severe as termination of occupancy.By-Laws: What are they?Why should I care?You need to know what they are andfollow them. If you don't there areconsequences.Here's what can happen:LETTER: You'll get a letter from the officeasking you to a meeting. If you've brokena minor rule, you'll be invited to theMember Relations Committee(MRC)Meeting. If you've broken a major rule,you'll be invited to the Board. The letterinviting you to the Board is a legaldocument (Schedule F); read it carefully.MEETING: Go. This is your chance toexplain what happened. If you can't go,send a letter or someone to representyou. If you don't, the Board or MRC will

decide your consequences inyour absence.2ND LETTER: You'll get a letter from theBoard or MRC letting you know theirdecision. If the letter from the Board isa Schedule G&H, it is also a legaldocument. Again, read it carefully.APPEAL: You can appeal a decision ofthe MRC at a Board meeting. You canappeal an eviction decision as well.Talk to the Community DevelopmentCo-ordinator or the office for moreinformation about these options.

A SUMMARYOF THE MOSTIMPORTANTBY-LAWS&POLICIES: Please contribute your two hours to theMember Contribution Program- it benefits everyone!

Neill-Wycik promotes a drug free,responsible environment.There are absolutely no pets exceptfish and small caged domestic rodentsin multi-units. Pets must notwanderthe halls.

Attend the Annual General Meeting(AGM) and participate in electing yourBoard of Directors. Please have fun while you live here, butremember that pranks such as tamperingwith fire safety equipment and alarms orthrowing things out windows will affect

your residency.

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Rent Q&AWHAT EVERY GOOD MEMBER NEEDS TO KNOW ABOUTHOUSING AND RENTQ Am I a Term Payer?A If you live in a multi-unit then youare a term payer, which means thatyou will be paying your rent at thebeginning of each semester (ie.September to December is due onSeptember 1st).Q Can I pay cash?A No, we are not allowed to accept cashfor rent

Air conditioners must be installed inaccordance with the policy. Additions oralterations to the exterior of thebuilding are not permitted. Please do not let strangers into thebuilding when you enter. Try to lookout for your neighbours and remember,

you are responsible for the actions ofyour guests and must sign them in. Please remember to pay your renton time. Please treat all members, guests andstaff with courtesy and respect.Harassment, threats and assaults orimpeding the quiet enjoyment of othermembers living environment are not

tolerated. Please respect the property ofNeill-Wycik and members and reportany damage or vandalism. Please keep your private bedroom andunit clean.

Q What if there is a delay ingetting my OSAP?A You must immediately contact ourBookkeeper and bring a copy of your'Student Information Document' inorder to receive a deferral. There isno deferral for your first month ormaintenance deposit. This must bereceived before you can move intothe building. If there is a delay inreceiving your OSAP please contactthe B ookkeeper immediately.Q What if I can't pay by the

first of the month?A Please contact the Bookkeeperbefore the first of the month to makearrangements for a rent deferral. A $25late fee will be charged. Under certaincircumstances this fee may be waived.Q What happens whenI am in arrears?A When you are in arrears the first stepis you will receive a letter informing

you of a balance owing, includingyour $25 late fee. If payment is notreceived by the date outlined inthe late letter, you will receive aSchedule F, which is a notice toappear in front of the Board. This isthe first step in the eviction process.

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Occupancy Agreement (aka your lease)OCCUPANCY AGREEMENT OVERVIEW(WHAT DOES THAT LEASE SAY ANYWAY?)

Each member signs an occupancy agreement. A copy of the occupancy agreement isavailable at the 22nd floor office but here are the 'HOT HIGHLIGHTS: You shouldacquaint yourself with the occupancy agreement and the by-laws as these two itemsgovern the way you must conduc t yourself. Details and further information must betaken from the actual occupancy agreement.1) Members planning to move before theiroccupancy agreement expires must givetwo months notice (from the first of themonth) and sign a Notice to Vacate. Thereis a $50.00 administration fee for breakingthe occupancy agreement2) Members must get permission of theCo-operative to paint or decorate unit.3) Members must keep their unit clean andnot allow garbage to accumulate as this canencourage mice. Members must clean theirunit BEFORE terminating their occupancy,or be subject to a cleaning charge.4) Members agree to pay for r ~ p a i r andmaintenance of hislher unit and fixtures ifrepairs are needed because of damagecaused by the Member, the Member'sguests or friends.5) Members agree to report all damage toCo-op immediately.6) The Co-op has the right to enter units incase of emergencies, as per Bylaws, forexterminators, room checks, maintenancerepairs, alterations, decorations or to showunit to new Members.7) Members should purchase fire/extendedinsurance coverage to cover his/her owngoods and furnishings. Neill-Wycik'scoverage only covers the building andequipment of Neill-Wycik.8) Members agree to promote principles ofthe Co-operative and to abide by itsCharter, Bylaws, Rules, Regulations, Policiesand Decisions adopted by the Board and its

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Committees. This includes the Member'sfamily, visitors etc.9) It is the Member's responsibility todetermine the policies relevant to his

c o n d u c ~ ignorance is not a sufficient excusefor a breach of conduct.10) Members who are in default of theoccupancy agreement or his/her dutiesunder the Charter or Bylaws may haveMembership terminated by resolutionpassed by the Board of Directors. TheMember will receive 10 days notice of themeeting of the Board at which theresolution will be considered. The Membermay appear to make submissions on theirbehalf. Termination will occur on the datespecified by Board of Directors in itsResolution, but the date will not be lessthan 10 days after the hearing. Furtherdetails are available on the occupancyagreement.11) The Co-operative is not liable fordamage to property entrusted to employeesof the Co-op or loss of any property bytheft or otherwise. The Co-operative isnot liable for injury or damage to personsor property.12) The Co-operative is governed by theCo-op Corporations NOT theResidential Tenancy Act.13) The waiver form within the agreementabsolves Neill-Wycik of any responsibilitywhile Members use any of the SACfacilities or common areas or attendany events.

Community Assistants ProgramCOMMUNITY ASSISTANTS ORIENT NEW MEMBERS

We have Community Assistants to orientnew members to the building and area,support members in completing theirMember Contribution Program hours,promote co-operative principles, andprovide start up and resource help toclubs and committees. Your CA alsoplays a large role in the sustainabilityof our environment as they run andassist members with the recycling program on a regular basis. If you are

unsure of what you can or cannot recycle,ask your CAlWhat Does My CA Do For Me?If you have questions about the building,if you wish to start a club or committee,if you are not sure what to do for yourMember Contribution Program hours, ifyou need help in organizing a cleaningschedule for a multi-unit, then callyour CAl

Membership Contribution ProgramA Bit of BackgroundThe aim of a student-housing co-operativeis to provide housing that is affordableand responsive to the particular needs ofstudents. A co-op is affordable becausemembers give their time in different waysand responsive because each member hasa voice in decision-making.

How do I get involved?Contact your CA.Who keeps track of what I do?Your CA will enter the hours you havecompleted in the Neill Wycik database.What happens if I don'tcomplete my MCP hours?See the chart on the following page.

THE LIST OF IDEAS INCLUDE: Joining a club or committee or start oneyourself (talk to your CA first). Somecommittees from previous years; Movie,Newsletter, Recycling, Food Drive andFundraising (for local charities). Outreach work; if you are aware ofan organization that needs volunteers,talk to your CAl We have providedbaked goods to a local women's shelterand sandwiches for the Salvation Army. Run for the Board of Directors! We haveelections at the Annual GeneralMembers' Meeting. You can nominate

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yourself or have someone do it for you.It is the quickest way to immerse your-self in Wycik culture. - Organize an event for your floor or thewhole building! SAC can be approachedto finance good ideas. Forms are available from your CA . Attend Board forums, work on a policytaskforce or respond to surveys to helpwith co-op governance. Ask about maintenance tasks and cleaning at the front desk. Help out with managing SAC facilities.


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Social Activity Committee (SAC)Positions on SAC

SOCIAL ACTIVITYCOMMITTEESAC Chair -Conducts meetings and isthe liaison between SAC and the Boardof Directors.SAC Secretary -Takes the minutesat the meetings and creates the agendasfor the meetings.Administrator -Ensures that SACdoesn't overspend its budget.CommunicationsCo-ordinator - Informs you of whatSAC is up to by posting notices, phonemessages etc.Events Co-ordinator- Plans events for you to enjoy with thehelp of the Events Committee.FacilityCo-ordinator-Meets with the FacilityManagers once a monthto ensure that everythingis running well with ourfabulous facilities.C.A. Liaison -SAC'slink between itself andyour friendly neighbourhood CommunityAssistants.General Positions- (2 spots) -Members whocome to the SAC meetings,give their valuable adviceand help out when they'reneeded.

FACILITYMANAGERSAll the SAC facilities here at Wycik aremanaged by dedicated members. TheseFacility Managers and AssistantFacility Managers are responsible forkeeping their facility running, providingorientations to members and meetingwith the Facility Co-ordinator once anmonth.

EVENTSCOMMITTEEThe FUN PEOPLE. This committee ismade up of 14 members responsible forhelping the Events Co-ordinator plan andrun events for the members.LIKE THROWING PARTIES?THEN THE EVENTS COMMITTEE ISFOR YOUl

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NW FacilitiesSAC FUNDED FACILITIES

LEGEND[ tn] Facility needs to be signed out at thefront desk.[0] Facility requires special orientation from

the facility manager. Times and dates areposted throughout the building, or youcan call the SAC voicemail at extension6006 to request an orientation.

Games/Sports Equipment [1bJ]You can sign out a number of differentboard games through the front desk. Youcan also get baseball gear, volleyballs, basketballs, tennis and badminton racquets.TVNCRlDVD CartsMembers may use this for their commonareas or for holding a movie night in theirlounge. For this facility there is a three hourtime limit.Weight Room - 2nd floorMcGill Wing [1bJ]Fully equipped with a universal gym, freeweights, lifecycles, stairclimber and exercisemats and a new elliptical cross trainer.Sewing Room - 2nd FloorMcGill Wing [1bJ] [0 ]This room offers industrial sewingmachines, serger machines, pattern draftingtables, a judy and an iron.Meeting Room - 22nd Floor [1bJ]Meeting tables, chairs, erasable board ...excellent place for studying and holdingclub and committee meetings.Steamer Room and AN Equipment- Basement Level [1bJ] [0]Located on the basement level the steamerroom is available for parties and functionsfor members. It is equipped with acassette/cd stereo system, a video projectionTV screen, a VCR and lighting system.

Photo Shop - Basement Level] [ O ]Equipped for processing black and whitefilm, it has a film processing room, photomount machine and Jobo processor. Pleasesupply your own film & chemicals.

Woodshop - Basement Level[ ~ ] [ O ]Tools and equipment to build anything yourimagination desires. Remember to clean upafter yourself.Sauna - Basement Level [h]Located in the basement, the sauna isequipped with a change room and twoshowers. Hours are posted on the door andthe code is 15-4.Hanke Lounge - 22nd FloorLocated on the 22nd floor, the Hanke isfurnished with comfortable couches forcasual conversation. It features air-conditioning and an excellent view of Lake Ontario.Door code is 1-2-5.Computer Lab - 22nd Floor [h]The lab is located on the 22nd floor, withaccess through the Hanke Lounge.Six computers and a printer are availablefor your use.Barbeques - 5th and 23rd FloorRoof DecksEach roof deck has two gas poweredbarbeques for your use.Billiards Room - 2nd Floor[lbJ]Sign out this popular facility at the frontdesk and catch up with your pool and tablesoccer skills. It has it's own darts and stereo.TV Lounge - 22nd FloorJust off of the laundry room, this facilityprovides comfy couches and pay-tvchannels; a nice way to relax whiledoing laundry.

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NW Facilities

NONSAC FACILITIES THAT ARE OPEN AREASAVAILABLE TO ALL MEMBERSPublic PhonesLocated on the lobby level and the22nd floor.Pop MachinesYou 'll find several machines throughoutthe building, including the Cafe (lobbylevel) and in the Hanke Lounge onthe 22nd floor.Roof DecksRoof decks are located on the 4th and5th floors as well as the 23rdfloor. There is no alcoholor glass permitted on the roofdecks ever! Keep in mind thatthese facilities are monitoredby security.PhotocopierLocated in the Cafeteria and itsonly 5 a copy.

Laundry RoomsWe have two laundry rooms with coinoperated machines. One is located onthe 4th floor in the McGill wing whilethe other larger one is on the 22ndfloor. If you have any problems withthe machines, including refunds, pleasecall PHELPS 1-866-558-5577.NW is not responsible for the machinesand cannot refund money or repairfaulty machines.

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Communication Guide~ I D D D D ~NEILL-WYCIK TELEPHONE SYSTEM (NWTEL)NWTEL GUIDE CONTENTS

PageMaking Calls . . . . . . . . . . . . . . . . . . . . . .16Telephone Features . . . . . . . . . . . . . . . .17Long Distance . . . . . . . . . . . . . . . .... .17Your Voice Mailbox . . . . . . . . . . . . . . . .18Service Issues and Troubleshooting . .19

As part of your co-op service, Neill-Wycikhas installed state of the art equipmentin order to provide you with a suite oftelephone services. The benefits of thissystem vs. Bell Canada are:Savings of approximately $15 permonth plus $30 savings on theinstallation fee.

~ Free phone transfers withinNeill-Wycik~ Improved communication betweenadministration and the membership.~ All the revenues collected goback into Neill-Wycik for buildingimprovements.

Neill-Wycik Co-operative CollegeLocal Telephone Service~ Multi unit members will receive alocal telephone line, voice mail, callwaiting, wake-up calls, call forwardingand conference calling withinthe Co-op. Other members, at theiroption, are required to pay $20 permonth - for a Wycik phone.

MAKING CALLSNeill-Wycik SecurityDial 3000.EmergencyDial 9+911.Calls within Neill-WycikDial the last four digits of thetelephone number.SAC Voice MailDial 6006.Board Voice MailDial600ZTips Lines (for confidentialreporting of security incidences)Dial 3013.Local CallsDial 9 + the local telephone number.Long Distance Calls(within Canada &the US.)Have your access codes ready, Dial 8 + 1,and then follow the voice prompts.Toll-free CallsDial 9 + (1 800, 1 888 or 1 877) +telephone number. (Your code is notrequired.)Directory Assistance (local orlong distance)Dial 9 then 0 and wait 3-5 seconds forthe operator.

TELEPHONE FEATURESCall ForwardingIf you want to forward every callautomatically (follow me) to someoneelse's extension, lift the h a n d s e ~ dial code60 (you will hear the feature tone), dial thenumber your calls will be forwarded to(you will hear the assurance tone) andthen hang up. To cancel this feature, liftthe handset and dial 78 at your ownextension, then hang up. To forward yourcalls to another room from another roomQ'm here), dial code 69 followed by yourextension number. To cancel, dial code 78from your own phone.Conference CallsTo speak with two people at once, dialone party, press the link button (hear thefeature tone), dial the third party,announce the conference to the thirdparty and press the link button again toengage the conference. All parties arenow connected.

LONG DISTANCENeill-Wycik, currently through Rogers,offers discount long distance service to ourmembers. At Rogers rate of 4.9cents perminute in all of North America, makinglong distance calls has never been cheaper.They also offer competitive internationalcall rates.Alternatively, $10 long distance phonecards can be purchased only in theHousing office using a debit or credit card.Setting up Long DistanceIn order to set up your long distanceservice you must sign up in the Housingoffice. Currently, the only method ofpayment for the service is through aPre-Authorized payment of your bankaccount (you must give us a void cheque todo this) or credit card. Please note that itcan take up to 10 business days to processyour account. At that time we will provideyou with a personal long distance accountcode which is not to be given to anyoneelse. Each month your long distancecharges will be debited from your accountor charged to your credit card. Informationregarding invoices is available through theHousing office.Cancelling ServiceAt the end of the school year or uponmove-out please contact the Housing officeto cancel your long distance service.


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YOUR VOICE MAILBOXVoicemail is an automated answeringservice that gives callers the opportunityto leave you a message. If you are avoicemail subscriber and would likeaccess to the system:~ Dial 4000 OR If you're outsideNeill-Wycik, dial 416-977-2320

~ Dial your extension~ Press when your greeting isplaying

~ Dial your security code

Helpful Voice Mail TipsTo bypass someone else's greeting,press the button to go directly tothe beep.While in voicemail you may identifyyourself as a mailbox subscriber fromany point in the auto attendant bypressing the button.

~ While listening to someone'sgreeting, you can always dial anotherextension number to direct your callelsewhere.

Initializing Your Mailbox- Initial requirementsIn order to use the voicemail systemeffectively and to ensure the privacy ofyour messages, you will need to completethe following three steps the first timeyou access your mailbox (a user tutorialwill guide you through the steps):1. Record Your Personal Greeting:This is a greeting recorded by youwhich will be played to your callerwhen you are unavailable to answeryour calls.2. Record Your Name:

You will be prompted to record yourname. Record your first and lastname in your own voice. This willidentify you throughout the system asverification for callers leaving youa message.

3. Change your Passcode:For your privacy the system requiresyou to change your passcode from thedefault code (1111). The tutorial willprompt you to change it to a numbercontaining 4-10 digits.

VOICE MAILINSTRUCTIONSListen to messages . . . . . . . . . . . . . . . . 7Listen to next message . . . . . . . . . . . . . 8Listen to previous message . . . . . . . . . 8 ;.Delete message . . . . . . . . . . . . . . . . . . . 3Save message . . . . . . . . . . . . . . . . . . . . . 5User Options (from main menu) . . . . . 8Greetings . . . . . . . . . . . . . . . . . . . . . . 4Change passcode . . . . . . . . . . . . . . . 7Exit mailbox . . . . . . . . . . . . . . . . . . . . . . 9

SERVICE ISSUES ANDTROUBLESHOOTINGIf you are having a problem with yourphone set or local service, please call thefront desk. Do not call Bell Canada. Theywill not be able to assist you.If you are experiencing problems placingor receiving calls, please check below:

Please ensure the telephone numberyou've been assigned is correct. If youwant to double check, dial 3000 andask the front desk staff.~ Try both jacks.~ Try a different telephone (borrow onefrom your roommate if you can).~ If you are getting a fast dial tone

when you pick up the phone, the callforwarding feature may be set, toclear this hit :::=#='::=#=:

Troubleshooting Hints~ Check your Codes and the telephonenumber you are calling.~ Check your telephone cord for fraying(which may cause static).~ Try your call from another room. If itis successful, the problem may bewith your telephone set.~ If you have reached a recording, listento the full recording for an identifyingnumber (usually given at the end ofmessage). Make note of the recordingnumber so you can provide it to yourCustomer Service Representative.

Neill-Wycik Recycles!Neill-Wycik does its part in helping tocreate a sustainable world through itsRecycling Program. Members areencouraged to contribute by sorting theirrecyclables and using the blue binsprovided in each unit. Recycling not onlyhelps to keep more waste out of thelandfills but it also keeps costs down forthe building. This allows us to continueto provide excellent services and facilitiesfor our members.Recycling is picked up twice a week bythe CAs and members of the RecyclingCommittee. Joining the RecyclingCommittee is an excellent way to getyour MCP hours done. There is also arecycling room in the basement where

you can go and sort your recyclablesinto the various bins if you missed thepickup date. Large items should beplaced outside at the back fence. Look forthe signs on each floor to see which itemsare recyclable and which are not.

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Our Team!OFFICE STAFFPeter AllenGeneral ManagerMelissa WilkesFinance & AdministrationManagerNorinne BurgessHousing Co-ordinatorEmma DavisHousing Assistant

Genia BorjaBookkeeperRyan MorrisAccomodations ManagerRod MurraySecurity Supervisor

FULL-TIMEMAINTENANCE

Chris AlivantovMaintenance SupervisorCecil ChapmanMaintenance StaffVladimir BadanjakMaintenance StaffRick JinmanMaintenance StaffChris HarryMaintenance Staff

ANDLET'S NOTFORGETthe other part timemaintenancestaff without whomthe building couldnot function!

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SecurityA FEW REMINDERS ABOUT SECURITY IN THE BUILDING:Entering the BuildingDuring the school year, the ENTRANCEDOORS ARE LOCKED, please use yourswipe card and don't let anyone in whoisn't a member. The security staff willalways ask you for your ID to make surethey know who you are. All Guests MUSTsign in at the front desk,and must showvalid photo ID (ie student card ordrivers license)LockoutsIf you lock yourself out of your unit thereis a charge of $5.00 that must be paidimmediately. If you lose your key and arein a multi-unit you will be asked to payfor the charge to replace all locks in themulti-unit. This could cost up to $100.00.

GuestsYou are RESPONSIBLE FOR YOURGUESTS , so make sure you know whoyou are letting into your unit, especially ifyou share a multi-unit. You have the rightto make a complaint if your unitmate isallowing a friend to stay overnight in yourunit without your permission and NOGUEST may stay more than 10 aggregatenights in a multi-unit.Noise/PartyingMembers have THE RIGHT TO QUIETenjoyment of their environment. If amember complains of excessive noise,security will come up to address the issuewith you. Your co-operation is muchappreciated.

FIRE ALARMS!!!!!!!!!When a fire alarm sounds you shouldimmediately leave the building usingthe deSignated fire stairwells located ateach end of your hallway. Security willrespond within the first 2-3 minutes ofthe alarm and proceed with theinvestigation process.Important things fo r you to knowduring a fire alarm: Elevators do not work, use the stairs,you are putting yourself in dangerwhile waiting. Do not take time to gatherbelongings. Make sure all windows and doors areshut, especially the Hallway Door tocontain smoke in the unit. Make sure all major appliances areoff. Leaving something on the stove

while you are gone may result innew fire.

Listen to Security at all times.Security will not hesitate, they have aspecific job to do and interfering withthat puts you and others in danger. When out side of the building besure to stay clear of all doors so thatfire fighters can easily access thebuilding.Important fire prevention: Keep all doorways clear. All units use fire doors that preventthe spread of fire. Propping themopen allows fire to access other areasand spread easily. Never leave and unsupervisedstove/ oven/microwave/hotplate.For complete fire procedureinstructions please feel free tocontact your CA or a member ofyour Neill-Wycik Security Team.

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SecurityNW COMMUNITY SECURITY

i\ Neill-Wycik's CommunitySecurity consists ofapproximately tenCommunity SecurityRepresentatives (CSRs).The CSRs are extensive-ly trained Wycik memberswho provide front desk andsecurity services including administeringfirst aid and handling emergencysituations 24 hours a day.

The team is COMMUNITY MINDED inits approach and they try to build closeties with members to monitor the building for potential safety and security problems. When the CSR approaches youwith any requests or questions, they aretrying to ensure that the rights of allmembers are being observed , so pleaseassist them in every way possible.

ACCESSIBILITYSecurity is accessible 24 HOURS ADAYat 977-2322, or if you have a Neill-Wycikphone, just press the "Security" button. Ifyou have an emergency, a complaint, or aquestion, call anytime and the person onduty will be happy to assist you.NOTE: FOR LIFE-THREATENING

SITUATIONS, PLEASE CALL9-911 FIRST.

T. I. P.SIf you have noticed an incident and don 'twish to be identified, call TIPS extension3013 to report anything unusual. We willfollow up.

SURVEILLANCEOur staff monitor all entrances, parkinglot and roof deck areas through ClosedCircuit TV. They also monitor theelevators, respond to fire alarms, noise,harassment, vandalism and other securityissues. NOTE: Please read this manualfor a brief review of the by-laws as theywill be enforcing them.

REMEMBER ...We are VERY lucky to have so manygreat members who never cause anyproblems, but there are always a fewwho decide to push the limits. REMEMBER ignorance is not an excuse in thebuilding, educate yourself, talk to yourCommunity Assistant and if you didn'tget to an orientation session on theby-laws, get a copy of them from yourCommunity Assistant.

~ ~4?2 :\~\ - ~\ ~ : ) {/~ L . W i &

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Front Desk ServicesWHAT CAN YOU GET AT THE FRONT DESK?

THE FOLLOWING SERVICES ARE AVAILABLEAT THE FRONT DESK:Maintenance AssistanceIf you need something done to yourunit, tell the desk staff who will enterin a maintenance request on thedatabase for you.LockoutsIf you are locked out of your unit, wecan open the door for you but there isa $5.00 charge (this is to try to getmembers to remember their keys).Fax Service416-204-6712 you can receive faxesand send faxes. (Note: There is acharge).PhotocopyingLocated in the cafeteria - only 5 centsa copy!Message Centre For All ...Message Board forAdministration, Staff, Clubs,CommitteesFeel free to leave messages here forpick up for ANY of these people.

ChangeNeed change . for laundry? .. photocopies? Whatever the need, we've gotchange.Mail and Parcel Pick-upMailboxes are past the elevators but ifyou receive a large parcel you will geta notice and can pick it up right here.Cleaning SuppliesIf you need new cleansers, light bulbsor just need a vacuum, make a trip tothe front desk and sign it out. Its aseasy as that.FacilitiesAny SAC facility, games or sportsequipment can be signed out here.SAC Information/EventsUpdatesGet information here or sign up forevents.Tide/BounceYou've run out of soap or forgottenyour fabric softener - single use boxesavailable: $1.00 each.- - - - 23 - - - -


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MaintenanceWE HAVE ADOPTED YOUR PARENT'S RULES:Clean your roomIf you make a mess,clean it up!Ill, hat's the jist of what youhave to remember while- you live here.If you live in a shared u n i ~you have to EQUALLYSHARE the responsibility of keepingyour unit clean and damage free. If youfail to do so, we have to charge you,which we really don 't like to do. Thereare two annual inspections performedevery term in the multi-units to makesure you are keeping your unit clean.

WARN ING! The average cost to cleana unit is $500.00 by a contract cleaningcompany and we have charged membersin the past. This is shared EQUALLYamongst all members, unless you reportin writing to your Comm unity Assistantthat your unitmates refuse to sharethe cleaning.NEED SUPPLIES?

WE ENCOURAGE a clean building sowe supply everything you need! You canget garbage bags, cleansers, light bulbs,rubber gloves, vacuums and putty at thefront desk. What could be easier?

MOVE-IN INSPECTIONFORMAs a member, you are responsible forfilling in your MOVE-IN INSPECTIONFORM. Please complete it within 15days after move-in. This form is youronly recourse in any damage depositdispute. Hand it into the front desk.

Upon m o v e - o u ~ you will be required tohave a MOVE-OUT INSPECTION FORM.Maintenance will arrange to inspect yourunit. If there are any discrepanciesbetween the move-in and move-outforms, you will be charged according tothe damage.

KEYSIf your keys are NOT RETURNED atmove-out you will be charged $20.00 perkey. LOST KEYS to a multi-unit may costmore as we will have to charge forchanging all the locks in the unit. LOSTACCESS cards cost $20.00 to be replacedand can be replaced at the Front Desk.

PLEASE NOTE THAT .. Only use putty supplied bymaintenance to put up posters,tape will remove paint Do not drill holes foradditional shelving, and do notpaint your unit - put in a requestto do so and maintenance will

assist you. AND remember there IS NOSTORAGE SPACE in NeillWycik, so you cannot bring yourown furniture for multi-units.

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The HotelEMAIL: [email protected]

One of the unique thingsabout Wycik is that weconvert approximatelyhalf our unitsinto a hotelevery summer!

Yep - a regular hotel withvisitors from all OVER THEWORLD. Many students leaveWycik in the summer whenschool is over which leavesus a partially emptybuilding. What could haveresulted in an enormousfinancial problem for Wycik(we still have to pay ourmortgage, our utilities, property taxesand other operating costs) we insteadoperate a profitable summer hotel.

Employment OpportunitiesThe hotel has also benefited members byproViding SUMMER EMPLOYMENT toover 35 people in housekeeping, frontdesk and the cafeteria. During May andJune, when we have hotel vacancies, weare able to p a i n ~ patch and fix up theunits that may have experienced damagethrough the school year thus limitingdisruption to members.The Word is Getting Out!The hotel has grown and become morewell-known throughout the world. WEARE PUBLISHED in the famous "Let'sGo" guides, Trip Travel Guides,Frommer's, Fodor's and the CAA handbooks, Tourism Toronto maps, brochures,and many more. This advertising hasincreased the public's knowledge ofNeill-Wycik and has often been the reasonwe have attracted new members toNeill-Wycik during the school year.

HOTEL STATISTICS: Over 25,000 visitors a year. Almost 100% occupancy in lateJuly and August The hotel does contribute to Wycik'sbudget every year. Our hotel web-site attracts thousandsof on-line visitors from all over theworld. We have been given the distinction ofbeing the 'best hotel value in Toronto'from the famous Fodor's Guide.

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II

Neill-Wycik BursaryNEILL-WYCIK HAS A BURSARY PROGRAM!

THE NEILL-WYCIK BURSARY is anaward based on financial need, withoutundue emphasis on a student's academicstanding. There will be two bursaries of$500.00 each per school year available tomembers in financial need. One of thebursaries will be given in the fall, andthe remaining one will be given out inthe winter.

SOURCE OF BURSARYFUNDSMoney for the Bursary Program has beengenerously donated from the Board ofDirector's budget.

DISBURSEMENTWatch for signs showing when you canapply for the bursary. There are twoapplication periods, one in the fall andthe bursary is awarded at the end ofNovember, or early December. The otherbursary is in the winter semester andwill be awarded sometime in March.

ELIGIBILITYTO BE ELIGIBLE TO APPLY for a NeillWycik Bursary, you must be a member ingood standing and you must have livedat Neill-Wycik for a minimum of fourmonths at the time of application.Returning members who lived here for aminimum of four months last school yearare also eligible. You must be an undergraduate or teacher's college student whois currently enrolled in at least 51% of a

full course load, and you must have aminimum cumulative GPA of 2.0.Because graduate students can pursuealternate sources of funding, the Bursarywill not be open for them. The majorconsideration of the Bursary Committeewill be financial need, but your contributions to the Neill-Wycik community overand above minimal Member ContributionProgram requirements will also be animportant factor.

For more informationon the Neill-WycikBursary program,please feel free toinquire in the Co-opOffice on the22nd floor.

/ - '\---ba- ~I I 1:\' ! IIT f l lT::.-n ) _J )_ r - ~ ~ , - - L - L - \ -- ~ - ~ 7 '

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Unit LayoutsB UNIT

2 BedroomGerrard Wing Unit(unfurnished - 72 available)

AUNIT1 Bedroom Gerrard WingApartment(unfurnished - 40 available)

TWO-PERSON UNITS ANDAPARTMENTSHow Do I Apply for a 'B' Unit?These units do become availableoccasionally. If one comes up, theHousing Coordinator will post them inthe Laundry Room on the 22nd floor anddown in the lobby by the elevators.Because there are only two people in aB unit the person who is remaining inthe other half is allowed to interviewpeople for their next potential roommate.The Housing Coordinator will give youthe phone number and details on how toset this up with that person. REMEMBERonly members in good standing areallowed to move to another unit inthe building.How Do I Apply For An Apartment'/1\ Unit or Bachelor 'K' Unit?Put your name on the waiting list.These do not come up that often and areallocated on first come, first served basis.The wait list is in the office upstairs.AGAIN, only members in good standingare allowed to apply for these units.

K UNITMcGill Wing BachelorApartment(unfurnished - 8 available)

U n f ~

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Unit LayoutsMULTI-UNITS BLUEPRINTS

Pictured on this page are a few sample layoutsof the many different Unit styles in Neill-Wycik.If you are interested in moving from your presentunit, drop by the office and speak with theHousing Co-ordinator. The availability of eachUnit varies from month to month.

C/D UNIT5 or 6 personGerrard Wing

(furnished)

H/J UNIT6 personMcGill Wing(furnished)

EUNIT5 personGerrard Wing(furnished)

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Toronto Map

.-@ BLOOR ST. WEST@]

[!!J MWELLESLEY ST. WEST

NW+ES

MAP not to scale...... ......= == =

Isl~ ~ V' \0. :-v. @

to the QEW & HWY.427

COLLEGE ST.

GERRARD ST . WEST

QUEEN ST. WEST@KING ST. WEST

LEGEND1. Ryerson University2. George Brown College3. University of Toronto4. International Academy ofMerchandising & Design5. Ontario College of Art and Design6. Metro Reference Library7. Canadian Tire

[lJ00

BLOOR ST. EAST

WELLESLEY ST. EAST~ /,-

CARLTON 5T.

neill-wycik owner's manual from 2010-2011.pdf

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