multi-location nationwide installations and international technology rollout technician...
DESCRIPTION
http://www.concerttech.com - Concert Technologies - The Multi-location Nationwide Installation and International Technology Technician Communication Channel used by Information Transport Systems (ITS) installers to facilitate the management of multi-location projects are compared in this video. Presented by Concert Technologies, this information explains the primary Technician Communications Channels as well as their associated pros and cons when employed for multi-location nationwide installations and global technology projects.TRANSCRIPT
Technology Rollout Technician Communication Channels for Nationwide &
International Multi-site Projects
© Concert Technologies
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Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
The Technology Rollout System
w w w . c o n c e r t t e c h . c o m
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
The Technology Rollout System
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• Subset of the Partnerships
• Defines the type of partners are utilized by the technology rollout company
• Determines interaction between technology rollout company and field technicians including the level of quality assurance and support.
What is the Technician Communication Channel?
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• Company• Individual• Staffing Firm
Criteria Company Individual Staffing Firm
Business License & Insurance
Yes ??? ???
Equipment Provided Yes ??? ???
Manpower Redundancy High None Medium
Rollout Categories All Limited Limited to Category 2 and 3
Core Business is Field Installations
Yes ??? No
Types of Partnerships
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Direct Tech Indirect Tech Single Technician Hybrid
Monitor/Control Deliverables
High Low High Medium
Communication Speed/Accuracy
High Low High Medium
Quality Assurance High Low High Medium
Manpower Redundancy
High High Low Medium
Accountability High Medium High Medium
Technician Communication Channel Comparison
Local Field Technicians
TechnologyRollout Company
Customer
PartnerCompanies
Local Field Technicians
Customer
PartnerCompanies
TechnologyRollout Company
Customer
Single LocalField Technician
TechnologyRollout Company
Local FieldTechniciansWest Coast
Customer
PartnerCompaniesWest Coast
Single LocalField TechEast Coast
TechnologyRollout Company
Criteria
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Direct Tech Indirect Tech Single Technician Hybrid
Monitor/Control Deliverables
High Low High Medium
Communication Speed/Accuracy
High Low High Medium
Quality Assurance High Low High Medium
Manpower Redundancy
High High Low Medium
Accountability High Medium High Medium
Direct TechCommunication Channel
Local Field Technicians
TechnologyRollout Company
Customer
PartnerCompanies
Local Field Technicians
Customer
PartnerCompanies
TechnologyRollout Company
Customer
Single LocalField Technician
TechnologyRollout Company
Local FieldTechniciansWest Coast
Customer
PartnerCompaniesWest Coast
Single LocalField TechEast Coast
TechnologyRollout Company
Criteria
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Direct Tech Indirect Tech Single Technician Hybrid
Monitor/Control Deliverables
High Low High Medium
Communication Speed/Accuracy
High Low High Medium
Quality Assurance High Low High Medium
Manpower Redundancy
High High Low Medium
Accountability High Medium High Medium
Indirect TechCommunication Channel
Local Field Technicians
TechnologyRollout Company
Customer
PartnerCompanies
Local Field Technicians
Customer
PartnerCompanies
TechnologyRollout Company
Customer
Single LocalField Technician
TechnologyRollout Company
Local FieldTechniciansWest Coast
Customer
PartnerCompaniesWest Coast
Single LocalField TechEast Coast
TechnologyRollout Company
Criteria
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Direct Tech Indirect Tech Single Technician Hybrid
Monitor/Control Deliverables
High Low High Medium
Communication Speed/Accuracy
High Low High Medium
Quality Assurance High Low High Medium
Manpower Redundancy
High High Low Medium
Accountability High Medium High Medium
Single TechnicianCommunication Channel
Local Field Technicians
TechnologyRollout Company
Customer
PartnerCompanies
Local Field Technicians
Customer
PartnerCompanies
TechnologyRollout Company
Customer
Single LocalField Technician
TechnologyRollout Company
Local FieldTechniciansWest Coast
Customer
PartnerCompaniesWest Coast
Single LocalField TechEast Coast
TechnologyRollout Company
Criteria
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Direct Tech Indirect Tech Single Technician
Monitor/Control Deliverables
High Low High Medium
Communication Speed/Accuracy
High Low High Medium
Quality Assurance High Low High Medium
Manpower Redundancy
High High Low Medium
Accountability High Medium High Medium
HybridCommunication Channel
Local Field Technicians
TechnologyRollout Company
Customer
PartnerCompanies
Local Field Technicians
Customer
PartnerCompanies
TechnologyRollout Company
Customer
Single LocalField Technician
TechnologyRollout Company
Local FieldTechniciansWest Coast
Customer
PartnerCompaniesWest Coast
Single LocalField TechEast Coast
TechnologyRollout Company
Criteria
Hybrid
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• Determine if the technology rollout company utilizes a defined Technology Rollout System.
• Examine the technology rollout company’s Technician Communication Channel and associated benefits to see if it is right for your project.
Summary
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
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• For more videos about the Technology Rollout System of Methodologies and Nationwide & International Technology Rollouts:
– Visit www.concerttech.com
– Under the Resources tab, select Video Library
Additional Resources
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