minimum viable taxes: lessons learned building an mvp inside the irs

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Minimum Viable Taxes How to launch an MVP in the IRS Andrea Schneider @AZSchneiderinMD Lauren Gilchrist @lgilchrist

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Page 1: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Minimum Viable TaxesHow to launch an MVP in the IRS

Andrea Schneider @AZSchneiderinMD

Lauren Gilchrist @lgilchrist

Page 2: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

It all began with a business problem...

Page 3: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

IRS gets too many phone calls from taxpayers who owe a balance asking “what do I owe?”

Page 4: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Maybe we can solve this problem with software...

Page 5: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

But, building software in the IRS is hard.

Page 6: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Could agile make building software easier?

Page 7: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Agile isn’t a silver bullet. We still need to build the right software.

Page 8: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Government really needs to build the right software.

Page 9: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Could lean make us build the right software?

Page 10: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Lean concepts:1. List your assumptions2. Understand your customers 3. Get something into the world4. Adjust based on evidence

Page 11: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Taxpayers want to know their basic tax history

1. LIST YOUR ASSUMPTIONS

Page 12: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Is that true? Let’s ask real taxpayers.

2. UNDERSTAND YOUR CUSTOMERS

Page 13: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

3. GET SOMETHING INTO THE WORLD

Page 14: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Taxpayers want to know their basic tax historyTaxpayers want to know what they owe the IRS

4. ADJUST BASED ON EVIDENCE

Page 15: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

4. ADJUST BASED ON EVIDENCE

Before After

Page 16: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Lean made us confident we were building the right software.

Page 17: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

What does lean government software development look like?

Page 18: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

1. Test with real people2. Use data wisely3. Embrace constraints

Page 19: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

It can be hard to find representative users.

1. TEST WITH REAL PEOPLE

Page 20: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Employees are not a substitute for users.

1. TEST WITH REAL PEOPLE

Page 21: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Test before launching (or even building!)

1. TEST WITH REAL PEOPLE

Page 22: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Evidence doesn’t need to be statistically significant

2. USE DATA WISELY

Page 23: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Balance qualitative & quantitative evidence.

2. USE DATA WISELY

Page 24: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Be a scientist, not an expert.

2. USE DATA WISELY

Page 25: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Accessibility is important.3. EMBRACE CONSTRAINTS

Page 26: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Compliance is important.3. EMBRACE CONSTRAINTS

Page 27: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

MVP looks different for the government.

3. EMBRACE CONSTRAINTS

Page 28: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

What does lean government software development look like?

Page 29: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

1. Test with real people2. Use data wisely3. Embrace constraints

Page 30: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Lean is really hard.Lean is really worth it.

Page 31: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

If the IRS can embrace lean, you can too.

Page 32: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Questions?

Page 33: Minimum Viable Taxes: Lessons Learned Building an MVP Inside the IRS

Thank you!

Andrea Schneider @AZSchneiderinMD

Lauren Gilchrist @lgilchristLovingly illustrated by Linda Joy @ljoy

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