The Microsoft vision The Microsoft vision for Unified communicationsfor Unified communications

Anthony HowlettAnthony HowlettSenior Account ManagerSenior Account Managerhttp://www.eneskay.comhttp://www.eneskay.com

NewWorld of WorkNewWorld of WorkIncreasing importance of Increasing importance of Cross-CompanyCross-Company Teaming Teaming

Challenges of Working togetherChallenges of Working togetherDisconnected CommunicationsDisconnected Communications

Communications chaosCommunications chaos

Phone tag, voice mail jail, E-mail overloadPhone tag, voice mail jail, E-mail overload

Too many devices, too little timeToo many devices, too little time

Voice communications through PBXVoice communications through PBX

E-mail communications through PCsE-mail communications through PCs

Voice communications through Voice communications through

E-E-

Infrastructure ChallengesInfrastructure ChallengesParallel InvestmentsParallel Investments

Unified Unified MessagingMessaging

Communications are either Communications are either synchronoussynchronousVoice conversations, Video Conferencing, IMVoice conversations, Video Conferencing, IM

Or Or AsynchronousAsynchronousFaxes, e-mail, voice mail Faxes, e-mail, voice mail

UM – about bring all the synch to one place.UM – about bring all the synch to one place.Major investment in Exchange 2007Major investment in Exchange 2007

Voice mail and fax into [Outlook] inboxVoice mail and fax into [Outlook] inboxListen to e-mail when you call in for messagesListen to e-mail when you call in for messages

Unified CommunicationsUnified Communications

We communicate with We communicate with people, people, not addressesnot addressesWe have a huge choice of mediaWe have a huge choice of mediaThe best medium varies: The best medium varies:

Would you phone someone you knew to be out ?Would you phone someone you knew to be out ?Would a chat save a long e-mail exchangeWould a chat save a long e-mail exchangeEver ask “is this a good time for a call”Ever ask “is this a good time for a call”

Choice of medium driven by presenceChoice of medium driven by presence

How would you connect ifHow would you connect ifThe person you wanted was...The person you wanted was...

On Holiday for the next weekOn Holiday for the next weekIn a meeting for the next 30 minsIn a meeting for the next 30 minsAround, but not at their PCAround, but not at their PCAt their PC but with a “do not disturb” signAt their PC but with a “do not disturb” signAvailable Available

... Wouldn’t it be good to know ? ... Wouldn’t it be good to know ?

The first goal of UC.The first goal of UC.

Wherever I see a name,Wherever I see a name,I see also see I see also see presence.presence.

DemoDemo

Presence in Microsoft apps. Presence in Microsoft apps.

When you have presence ...When you have presence ...

If you can see presence you can choose your If you can see presence you can choose your mode of communication. mode of communication. 1:1 or multi-party1:1 or multi-partyVoice, Video, data-conference, IM, Mail ....Voice, Video, data-conference, IM, Mail ....Let the computer place the callLet the computer place the call

To speak to one of my contacts , why must ITo speak to one of my contacts , why must Ikey in their address on the voice Network ?key in their address on the voice Network ?

If the computer controls the call...If the computer controls the call...

Click to call ...Click to call ...Every phone number can (should) be a tel: URIEvery phone number can (should) be a tel: URI

Richer call managementRicher call managementWhat is today’s protocol for call transferWhat is today’s protocol for call transferCan you set up a conference call easily ?Can you set up a conference call easily ?

Information about inbound call Information about inbound call Caller ID on “Toast” Caller ID on “Toast” Why shouldn’t voice calls have a subjectWhy shouldn’t voice calls have a subject

Demo Demo

Voice integrationVoice integration

Voice calls is one of many “modalities” Voice calls is one of many “modalities”

Easy to move between them Easy to move between them IM ... “IM ... “Are you free for a callAre you free for a call” [Click]” [Click]Voice ... “Voice ... “Hey James .... If you could seeHey James .... If you could see”. [Click]”. [Click]Data conference... “Data conference... “We need Dave...We need Dave...” [Click]” [Click]

Develop new conferencing experiences ...Develop new conferencing experiences ...

Microsoft Unified CommunicationsMicrosoft Unified CommunicationsInnovative Meeting ExperienceInnovative Meeting Experience

Immersive virtual meetingsImmersive virtual meetingsActive speaker and panorama viewsActive speaker and panorama viewsViews synchronized with dataViews synchronized with data

Revolutionary experienceRevolutionary experienceRecord and playback meetingsRecord and playback meetingsSuitable for every meeting roomSuitable for every meeting room

The second rule of UCThe second rule of UC

Remember Remember Where I see a name I see presence Where I see a name I see presence I want to communicate with people so...I want to communicate with people so...

Where I see presence, I should Where I see presence, I should be able to start a conversation be able to start a conversation (in the right medium)(in the right medium)

Developer actionDeveloper action

Make any phone number you display a tel: uriMake any phone number you display a tel: uriPresence enable applicationsPresence enable applications

Web applications have easy code sample codeWeb applications have easy code sample codeSDK for forms applicationsSDK for forms applications

Think about demand for customer contact in Think about demand for customer contact in more media than phone / e-mailmore media than phone / e-mail

Questions ?Questions ?