the power of unified communications vision confidential version
DESCRIPTION
I prepared this content for several talks and presentations for Unified Communications and Microsoft.TRANSCRIPT
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Unified Communications, Microsoft
Daniel Jonathan ValikProduct Technical Specialist –Unified [email protected]
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Why Unified Communications?
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No C
om
mon
P
latf
orm
Sep
ara
te
Man
ag
em
en
t a
nd
Secu
rity
Inconsistent User Experience
PSTN/VoIP phones
VoiceMail
Web Conference
VideoConference
AudioConference
E-mail & IM
Multiple Directories
Communications Overload | Disparate & Complex Networks | High Costs
What Communications look like today in the workplace
Microsoft’s Vision for Unified Communications
Use the power of software to deliver complete communications - messaging, voice, and video - across the applications and devices that
people use every day.
http://www.microsoft.com/uc
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We work in teams
We want to reach other people easy
We don´t want to use 1000 tools and
programs
We have to save costs!
Today it is critical to have the right
information
We want to be mobile with the same
access!
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Momentum in Microsoft UC
„…um die Vorgabe des Andritz Group Managements bezüglich Einsparungspotenzialen bei den Reise- und Telefonkosten umzusetzen, wurde das Projekt „Microsoft Office Communications Server 2007 (OCS)“ mit dem Schwerpunkt Audioconferencing und Informations-/Applikationssharing mit Erfolg durchgeführt. Die Andritz AG geht davon aus, dass sich das Projekt aufgrund der Einsparungen innerhalb von 6 Monaten amortisieren wird.“
Alfred Reitmaier April 2009, Senior Manager Network & Communications
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Momentum in Microsoft UC
When companies considering UC adoption were asked which vendor first came to mind, more than a third listed Microsoft OCS. Wainhouse Research (quoted in CRM Magazine article
‘Is Microsoft Winning the CRM race?” July 2008, E. Brent Kelly
Microsoft has extended its software approach into voice to provide a comprehensive solution offering with open plug-in interfaces to enable Web developers to develop innovative UC applications.
Which UC Vendor Offers The Best Value Proposition?
January 7, 2009 Elizabeth Herrell (Forrester)
I think it's becoming completely clear that Microsoft is going to perform a long-term role in the unified communications market"
Office Communications Server 'R2' Targets PBXes (internetnews.com)
February 3, 2009 (R2) Brian Riggs (Current Analysis)
Microsoft is solving enterprise communications problems differently.
Microsoft OCS R2 Hits the Streets (No Jitter)
February 9, 2009 Marty Parker (UniComm Consulting)
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Benefit
Pay-back Period
Improved Productivity
Saved Travel Costs
Reduced Time to Complete Projects
Shortened Sales Cycle
Reduced Dial-in Conferencing
Reduced Telephony Charges
Economic Impact of UCThe study shows the following benefits for a 4,000 employee organization over a 3 year period:
Result
2 months
13 min saved/day/employee ($20 million)
23% reduction ($15 million)
10% reduction ($15 million)
20% time saved ($5 million)
50% reduction ($0.6 million)
40% reduction ($1.2 million)
The Total Economic Impact TM of Microsoft Unified Communications Products and Services”, A commissioned study conducted by Forrester Consulting on behalf of Microsoft.
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System Integrators
Network
Servers
Software
Devices ISVs
Unified Communications Ecosystem
Aspect celebrates one year anniversary of our global strategic alliance by delivering the UC capabilities to industry leaders such as Quicken Loans and Global Crossing
Microsoft® RoundTable™, renamed the Polycom® CX5000 Unified Conference Station, will be available through Polycom and its extensive channel network
Lenovo ThinkPad X301, T400 and T500 laptops are now optimized for Microsoft Office Communicator 2007
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Communications • Instant Messaging• Conferencing• Enterprise Voice
Messaging• E-mail• Calendaring• Unified Messaging
Microsoft Unified Communications
Identity & presence
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Streamlined CommunicationOperational Control
Extensible VoIP Foundation
How Companies Are Moving ForwardTomorrow
PBX / IP-PBXAD
Consistent Experience
LCS / OCSExchange
Office System
TodayCommunications Platform
Value-Added Feature Servers
BusinessApps
Smart Unified Clients
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Complete software powered voice for all
TOMORROW
Looking Ahead
Optimizing voiceand conferencing
Next generation communications for
mobile workers
“This new release puts Microsoft on a rapid path to deliver voice software that does much more than a network PBX and with much less cost.”Stephen Elop, PresidentMicrosoft Business DivisionOctober 14, 2008
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Streamlined CommunicationsClick to communicate in Microsoft OfficeDeliver user-friendly VoIP capabilitiesDeliver Web/Audio/Video ConferencingWork together in real-time from anywhere
Operational ControlCentralize provisioning & simplify managementEnterprise class security and complianceProfessional-grade reliability and scale
Software-powered VoIP FoundationBuild on existing telephony infrastructureDeliver VoIP, Conferencing, IM on AD
More
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Next-Generation CollaborationDial-in audio conferencingDesktop sharingPersistent group chat
Enhanced Voice and MobilityAttendant console and delegationCall ‘response group’ workflowSIP Trunking (direct OCS – PBX integration)Mobility and single number reach with OCS Mobile for
additional mobile platforms
R2
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Virtual Conference Room ExperiencePersistent panoramic viewActive voice and video switching
Portable and flexibleEasily move devices between roomsRecord and playback complete meetingsUSB for Audio and Video
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Devices: Optimized for Office Communications Server
LG-Nortel USB Phone
Polycom CX200 USB Phone
LG-Nortel IP Phone 8540
Polycom CX700 IP Phone
ViTELiX VX-100 ViTELiX VX-200 Duo
Polycom CX400 Cordless Phone
Polycom CX100 Speakerphone
Jabra GN9350 Headset
Jabra GN2000 USB Headset
LG-Nortel Bluetooth Headset
NEC UC USB Phone SamsungSyncMaster 225UW
ASUS S7F Notebook
Investment Protection: Keep existing phones while adding new devices
http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx
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2006
2007
2008
2009• Optimize for Software + Services• Deliver e-mail archiving solution• Better protect communications• Manage inbox overload
• Microsoft hosted enterprise messaging solution• Centralized, Web-based configuration and admin• Financially backed service level agreements
• Public Folder access in Outlook Web Access• Standby Continuous Replication (SCR)• Additional Exchange ActiveSync Policies
SP1
• Unified Messaging and more efficient collaboration• Outlook experience from desktop to mobile• Performance and scalability optimization
Microsoft Exchange Roadmap
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Unified MessagingSingle Inbox for E-mail, Voice Mail, and FaxSpeech-enabled auto attendantVoice Access from any telephone
Anywhere AccessRich UX on the desktop, mobile, and webQuick access to people and resourcesAccess to SharePoint content without a VPN
Mobile Device IntegrationOffice Outlook MobileDevice Policy Enforcement
Morehttp://www.microsoft.com/exchange
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Increase operational flexibilityDeployment flexibilityContinuous availabilitySimplify Administration
Streamline communicationsManage Inbox overloadEnhance Unified MessagingAnywhere Access and collaboration
Deliver increased visibility and controlProtect communicationsCompliance and archiving
“14”
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Developer platform enhancements
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SIP/SIMPLE Infrastructure
OCS 2007 Platform Architecture
Server
Office Communications Server
ServerManaged
API
Client
Unified Communications Client API
OfficeCommunicator
3rd Party Client Apps
3rd Party Client Apps
3rd Party Extensibility
3rd Party Apps
SIP Processing Language and Routing Extensibility
3rd Party Apps
3rd Party Apps
3rd Party Apps
Wave 13 UCMA 2.0
Ooty Signaling
Ooty Media
Ooty Speech
Milan (Workflow)3rd
Party Apps
3rd Party Apps
Middle Tier
*SpeechPlatformServices
AJAXServices
AndControls
WorkflowActivities
Wave 12 UCMA 1.0
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UC Windows Workflow Foun-dation Activities
Visual Studio 2008
Communications Enabled Business Applications
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Avoid Unnecessary Costs
End user hard phone devices vs. soft phones
Additional routers, switches and power backup
Additional power to run and cool network gear
Additional VPN equipment for remote workers
Power Over Ethernet switches and cooling costs
Hardware Based IP
Telephony Decision Think differently!
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© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Questions? [email protected]