Unify Your Teams

Agenda

• Introduction• BT INS• Market Drivers for Unified Communications• Unified Communications Delivers• Unified Communications in Action• Roadmap to the Solution• Next Steps

2

BT profile

• More than 30,000 people based in 50 countries delivering services in over 170 countries

• Over 10,000 customers - including 20 of the Top 50 Fortune 500

• Recent acquisitions add to BT’s capabilities: International Network Services (INS), Counterpane, Radianz, Infonet, i2i Enterprise

• Solutions in Convergence, Security, Mobility, Collaboration, Next Generation Contact Centre and IT Transformation

• Presence in Americas since 1988. Currently 4000 professionals– $1.2B revenue from US corporations with 50% Revenue growth in the Americas

reported year-end 31 March 2006.

– Network Operations and Customer Service Centers in Atlanta GA, Boston MA, Los Angeles CA,Princeton NJ, Oakdale MN and Nutley NJ

A global leader in the digital networked economy

87% of workers work outside their headquarters building

Globalization

Increased Mobility

78% of CEOs say their companies are going global to find new customers

Changing WorkforceTalent shortages, ageism, and culture clash among them will force employers to rethink

acquiring and managing talent.

CXO Impact24% Global region companies expecting senior

management would receive significant benefits form UC

Sources: Aberdeen Group, BCR, Forrester, Gartner, Sage Research , Intellicom & MSFT

Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demanding

Tag!~60% of enterprise phone calls go to voicemail,

driving additional phone calls, emails, IM, etc…..

Process Inefficiencies93% organizations missed deadlines

resulting in loss revenue to competitors

Customer Facing Impact43% of Global region firms expect biggest impact on sales & cust. service personnel

Communication ChaosAverage information worker gets >50

messages/day in up to 7 different places

What is Microsoft’s Vision For Unified CommunicationsIncreased productivity through communications convergence

InstantMessagin

g

Application

Integration

Team Workspac

es

Identity Identity & Presence& Presence Across

Networks

Across

Devices

E-MailCalendaring

Conferencing

VoIP

Served

Users Under Serve

dUsers

Un-Serve

dUsers

Examples of UC&C In Action

Cross-Cross-firewall firewall workspaces workspaces to share to share information information with with customerscustomersMobile Mobile access to access to workspaces workspaces and and corporate corporate datadata

Portal w/ Portal w/ Wiki’s, Blogs Wiki’s, Blogs to capture to capture and share and share ideasideas

Search for Search for knowledge knowledge expertsexperts

Version Version control of control of whitepapers, whitepapers,

publicationspublications

Workflow Workflow and forms to and forms to standardize standardize deal flow deal flow cyclecycle

Multi-modal Multi-modal communiquécommuniqués via s via common common user user experience experience Back / MiddleBack / Middle

OfficeOffice

ClientClientservice/supportservice/support

ResearchResearch

Bid ProcessBid Process

Customer Customer AcquisitionAcquisition

TransactionTransactionProcessingProcessing

Rich Rich collaborations collaborations tools across tools across the the enterprise enterprise

Line of Line of Business Business Application Application integrationintegration

ComplianceCompliance

Maturity Model for Supporting UCCBusiness Productivity Infrastructure Optimization

Business Productivity Infrastructure

Basic Advanced Rationalized Dynamic• Cost Center • Efficient

Cost Center• Business Enabler

• Strategic Asset

8

The Business Issues: Collaboration

Collaboration within the enterprise

Speeds innovations, makes best use of (expensive) human resources

Collaboration outside the enterprise

Support dynamic supply chains, effective customer engagement

Collaboration between systems

Essential to enable collaboration inside and outside the business

People

Systems

Organizations

UCC Journey

Infrastructure

Real-Time Communications

Unified Messaging

Telephony Integration

Security and Management

LOB Integration

UCCSolutionAssessment

Unified Communications and Collaboration is determined by careful assessment of your business; delivered in a phased approach to maximize your assets.

It is a customized solution based on your existing infrastructure and your unique business goals.

People

Systems

Organizations

Tangible Benefits of UCC

11

• Saves an average of __ minutes per employee, per day

• Enables staff to reach one another on the first try

Presence Enabled Workforce

• Mobile workers save __ minutes per day with greater communications convenience

• Productivity gains of ___ days per year

Productivity / Business Continuity

• Employee save __ minutes per day from more efficient message management

• Mobile workers save ___ minutes per day

Unified Messaging

• ___% reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network)

• Average saving of $____ per month in travel costs

Web Conferencing

UCC in ActionProblem:

An automotive engineer is working on abrake system for a prototype vehicle.

Solution:

UCC enables the engineer to collaborate withthe lead engineer from the vendor of the outsourced part. Result:

The solution to the issue is identified and put inmotion immediately.

Benefit:

The automotive company reduces costs that resultfrom product development delays.

DEMONSTRATIONBT INS Unified Communications and Collaboration

13

UC Market Opportunity – 2010

Massive move from TDM to IPMassive move from TDM to IP

Approaching e-mail Approaching e-mail penetration and criticalitypenetration and criticality

Mobile workers demand productivityMobile workers demand productivity

E-mail is mission criticalE-mail is mission critical

On-premise conferencing compellingOn-premise conferencing compellingUM

$750 $750

VoiceVoice$21,700 $21,700

MessagingMessaging

$14,300 $14,300

EIM $830 $830

ConferencingConferencing

$7,800 $7,800

Total Available Market Total Available Market $45.4B$45.4B