introducing cisco voice and unified communications · introducing cisco voice and unified...

Introducing Cisco Voice and Unified Communications

Number: 640-461Passing Score: 783Time Limit: 120 minFile Version: 1.2

http://www.gratisexam.com/

EXAM-A Test 640-641 del Testking v1.0EXAM-B Domande presenti nel manuale Cisco ICOMM v8.0EXAM-C Domande presenti nel sito voicetut.com (appartenenti all'esame 640-460 che piu' si avvicinavano alprogramma del corso 640-461)EXAM D - New test questions

I updated exam D and added new questions and drag and drops. You only need parts A,C and D to pass. -gosh

Sections1. Understanding the Components of Cisco Unified Communications Solutions2. Understanding Administrator Interfaces3. Understanding End-User Interfaces4. TestKing 640-461 v1.05. Understanding Call Flows and Call Legs6. Understanding the Configuration Components Impacting Call Flows in CUCM7. Understanding the Configuration Components Impacting Call Flows in CUCME8. Understanding Endpoint Characteristics and Configuration Requirements9. Understanding End-User Implementation Options10.Understanding Telephony Features11.Enabling Telephony Features12.Voicetut.com - Cisco Unified Communication13.Undestanding Mobility Features14.Enabiling Mobility Features15.Understanding Cisco Unity Connection16.Understanding End User and Voice Mailbox Charactestistics and Configuration Requirements17.Understanding End User and Voice Mailbox Implementation Options18.Understanding Cisco Unified Presence19.Enabling Cisco Unified Presence20.Providing End-User Support21.Understanding Cisco Unified Communications Manager Reports22.Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports23.Monitoring the System with Cisco Unified Real-Time Monitoring Tool24.Monitoring Voice Mail in Cisco in Cisco Unity Connection25.Understanding the Disaster Recovery System

Exam A

QUESTION 1What is the Cisco Unified Communication Manager implementation of one-way intercom referred to as?

A. Whisper IntercomB. Silent monitorC. One-Way Intercom monitorD. Secure Intercom

Correct Answer: ASection: TestKing 640-461 v1.0Explanation

Explanation/Reference:

QUESTION 2An IP phone has a line calling search space and a device calling search space. If a call is made from the IPphone, which calling search space is used?

A. The line and device calling search space are combined and the line calling search space has precedenceB. Neither calling search space is usedC. The device calling search space takes precedence and is usedD. The line calling search space takes precedence and is used



QUESTION 3Exhibit:

You work as a network engineer at CertSuite. You study the exhibit carefully.What protocol is being used to send and receive instant messaging between the Cisco Unified PersonalCommunicator and Cisco Unified Presence?

Exhibit:

A. SIPB. CTIC. Enterprise Instant Messaging ProtocolD. Extensible Messaging and Presence ProtocolE. SCCP

Correct Answer: DSection: TestKing 640-461 v1.0Explanation


QUESTION 4A new phone has been added to the Cisco Unified Communication Manager server. The phone display showsYour Current Options, but when the New Call softkey is pressed, no dial tone is heard and the call cannot beplaced. What could be the cause of this issue?

A. An incorrect device pool has been configured on the phoneB. An incorrect MAC address has been entered for the new phoneC. The end user is not associated with the deviceD. No directory number has been assigned to a lineE. No calling search space has been configured on the line



QUESTION 5Which action must be taken for Cisco Unified Personal Communicator clients to access Cisco Unity Connectionvoice mail?

A. A Cisco Unity Connection must be integrated with Cisco Unified Communications Manager using SIPintegration

B. A Microsoft Exchange mailbox store must be configured in Cisco Unified PresenceC. Cisco Unity Connection must be integrated with LDAP D. IMAP must be enabled in Cisco Unity Connection for users that need to access voice mail through Cisco

Unified Personal Communicator clientsE. Voice mail is automatically enabled for users who log in through Cisco Unified Personal Communicator

clients



QUESTION 6In which two location can an end user configure their Call Forward All settings?

A. Cisco Unified User ServiceabilityB. Cisco Unified Communications Manager AdministrationC. Directly on the Cisco Unified IP PhoneD. Cisco Unified ServiceabilityE. Cisco Unified Communications Manager User Options Interface

Correct Answer: CESection: TestKing 640-461 v1.0Explanation


QUESTION 7What is the correct URL to use to add a user to Cisco Unified Communications Manager Express?

A. http://ipaddress/cucme.htmlB. httpd://www.ipaddress/cme.htmlC. http://ipaddress/cme.htmlD. http://ipaddress/ccme.htmlE. http://ipaddress/cue.html



QUESTION 8Which tool allow the administrator to migrate users from Cisco Unity to Cisco Unity Connection?

A. Cisco Object Backup and Restore Application Suite


B. Cisco Unity Serviceability ToolC. Cisco Real Time Monitoring ToolD. Cisco Disaster Recovery Framework Tool


Explanation/Reference:COBRAS = Cisco Object Backup and Restore Application Suite

QUESTION 9Which two options are features in Cisco Unified Presence? (Choose Two)

A. IP Phone MessengerB. BLF speed dial pickupC. Native PresenceD. BLF speed dialE. Enterprise Instant Messaging

Correct Answer: AESection: TestKing 640-461 v1.0Explanation


QUESTION 10How does the Cisco Unified Communication Manager Express match an outbound VoIP dial-peer?

A. Cisco Unified Communication Manager Express creates a hunt group that contains all the configured dialpeers and then applies the dial digits in a digit-by-digit manner to match a dial peer

B. It matches outbound dial peers by placing all the dial peers into a hunt group and then users the entiredialed number en bloc to match the first dial peer

C. Outbound dial-peer matching is completed on a digit-by-digit basisD. Outbound dial-peer macthing uses the entire string of digits en bloc to match the dial peer with the longest

match

Correct Answer: CSection: TestKing 640-461 v1.0Explanation


QUESTION 11An administrator is attempting to add a new user in Cisco Unified Communications Manager Administration but

does not see the option to add a new user. What is the most likely cause of this issue?

A. BAT is not enabledB. The administrator has the "no user add" rights box checked C. The SIP Realm is not defined in User ManagementD. The system is synchronized with an LDAP serverE. The SQL User database is not running



QUESTION 12Which call processing agent is based on Cisco IOS software and works with ISR platform?

A. Cisco Unity ConnectionB. CIsco Unified Presence ServerC. Cisco Unified Contact Center ExpressD. Cisco Unified Communication ManagerE. Cisco Unified Communication Manager Express

Correct Answer: ESection: TestKing 640-461 v1.0Explanation


QUESTION 13To obtain CDR information, which application is used?

A. Cisco Unified Operating System AdministratorB. Cisco Unified ReportingC. Cisco Unified Communication Manager Call Detail Record Analysis and ReportingD. Disaster Recovery SystemE. Cisco Unified ServiceabilityF. Cisco Unified Communication Manager Administration


Explanation/Reference:ICOMM 8.0 Student Guide vol 2 - Undertstanding Cisco Unified Communications Manager CDR Analysis andReporting Tool Reports - pag 7-63

QUESTION 14Which type of single switch port can support data and voice VLANs and is recommended for Cisco Unified IPphones?

A. multiflex portB. trunk port

C. ISL trunking portD. access port



QUESTION 15Exhibit:

You work as a network engineer at CertSuite. You study the exhibit carefully.Where can the phone menu be accessed from?

Exhibit:

A. from the Class of Service configuration screenB. from the Interview Handler configuration screenC. from the Message Store configuration screenD. from the user contactsE. from the individual users or user templates



ICOMM 8.0 Student Guide vol 2 - Undertstanding End User and Voice Mailbox Implementation Options - PhoneMenu pag 6-51

QUESTION 16Which description describes the weighted fair queuing algorithm?

A. Empty queue 1. If queue 1 is empty, empty queue 2, then empty queue 3, unless a packet for a higherqueue arrives

B. This feature brings strict priority queuing to CBWFQC. An administrator defines the traffic classes based on match criteria, including protocols, access control list,

and input interfacesD. Packets are placed into a single queue and serviced in the order they were receivedE. A flow-based algorithm that simultaneously schedules interactive traffic to the front of queue to reduce

response time and fairly shares the remaining bandwidth among high-bandwidth flows


Explanation/Reference:ICOMM 8.0 Student Guide vol 1 - Undertstanding the characteristics of Cisco Unified CommunicationsSolutions - Overview of Packet-Oriented Networks - Queuing Algorithms pag 1-62

QUESTION 17Exhibit:

You work as a network engineer at CertSuite. You study the exhibit carefully.The exhibit shows a partial screen shot for a Cisco Unified Client Services Framework device. When shouldthis device be configured?

Exhibit:

A. when configuring the Service Advertisement Framework feature for Call Control DiscoveryB. when Cisco Unified Personal Communicator version 7.0 is used in soft-phone modeC. when Cisco Unified Personal Communicator is used in desk-phone modeD. when Cisco Unified Personal Communicator version 8.0 is used in soft-phone modeE. when Cisco Unified Personal Communicator version 8.0 is used in desk-phone mode


Explanation/Reference:ICOMM 8.0 Student Guide vol 2 - Undertstanding Cisco Unified Presence - Cisco Unified Presence Featuresand Functionality - Cisco Unified Personal Communicator Operation Modes pag 6-77

QUESTION 18

In which situation are user PINs maintained by the local Cisco Unified Communications servers?

A. Only when the system is using LDAP synchronizationB. PINs are always maintained by the local Cisco Unifiied Communication Manager serversC. PINs are never maintained by the local Cisco Unified Communication Manager serversD. Only when the system is using Global DirectoryE. Only when the system is using LDAP authentication

Correct Answer: BSection: TestKing 640-461 v1.0Explanation


QUESTION 19An administrator wants to see how long a specific IP phone extension is in use during a given period of time.What CAR tool feature would the administrator use?

A. Device Reports > Route Patterns/Hunt Groups > Route and Line Group UtilizationB. CDR > Search > By Call Precedence LevelC. User Reports > Top N > By DurationD. System Reports > Traffic > Summary by Phone Number



QUESTION 20An end user reports that they are unable to control their Cisco IP phone using Cisco Unified PersonalCommunicator and cannot make any calls. Which situation can cause this issue?

A. The Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence serverB. The Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified

Communications Manager is disabledC. The LDAP integration is incorrectD. The Allow Control of Device from CTI checkbox in the device configuration on the Cisco Unified Presence is

disabledE. The Cisco Unified Personal Communicatior is configured in desk-phone mode


Explanation/Reference:ICOMM 8.0 Student Guide vol 2 - Enabling Cisco Unified Presence - Troubleshooting Cisco Unified PersonalCommunicator - Example 6 pag 6-130

QUESTION 21Which command is used to determine if an MGCP gateway is registered with a Cisco Unified CommunicationManager server?

A. show ccm-managerB. show isdn statusC. show isdn q921D. show gateway statusE. show isdn q931


Explanation/Reference:show ccm-manager

If your MGCP network includes Cisco CallManager, use this command to verify the active and redundantconfigured Cisco CallManager servers. This command also indicates if the gateway is currently registered withCisco CallManager.

Note: The following show ccm-manager command output was captured in a separated environment.

Router# show ccm-managerMGCP Domain Name: RouterTotal number of host: 2Priority Status Host============================================================Primary Registered 10.89.129.210First backup Backup ready 10.89.129.211Second backup Undefined Current active Call Manager: 10.89.129.210Current backup Call Manager: 10.89.129.211Redundant link port: 2428Failover Interval: 30 secondsKeepalive Interval: 15 secondsLast keepalive sent: 1d00h (elapsed time: 00:00:03)Last MGCP traffic time: 1d00h (elapsed time: 00:00:03)Last switchover time: 04:49:39 from (10.89.129.211)Switchback mode: Graceful

QUESTION 22After an IP phone has been added to a Cisco Unified Communication Manager server, the administrator noticesthat the phone has a directory number that is not in the number range in use by the organization. He also notesthat the directory number is 1000. What is the most likely cause?

A. The phone is configured on another serverB. The phone number was misconfiguredC. DHCP gave the phone the wrong directory numberD. The phone may have auto-registeredE. TFTP server is misconfigured



QUESTION 23What application uses the Cisco Unified Operating System for administration and configuration?

A. Cisco Unity ExpressB. Cisco Unified Communication Manager ExpressC. Cisco Unified Messaging GatewayD. Cisco Unified Presence



QUESTION 24A user in Cisco Unified Communications Manager Administration has been added to the Standard CCM AdminUsers group, which includes the Standard CCMADMIN Administration Role, but the user cannot add newusers. What is the cause of this issue?

A. The add user capability has been disabled for the roleB. Users can be added only via LDAPC. The incorrect group and role were assignedD. The add user capability has been disabled for the groupE. Only the CCMAdmin user can add user.



QUESTION 25An administrator wants to locate and remove all unassigned directory numbers on the Cisco UnifiedCommunications Manager system. Which method is the best method to accomplish this task?

A. Use the Disaster Recovery System to restore only valid directory numbersB. Choose Device > Phone. Search all phones and remove the undesired directory numbersC. Use the Dial Plan Installer to remove the directory numbersD. Choose Device > Device Settings > Device Defaults and use the wizard to locate and remove the ophaned

directory numbersE. Choose Call Routing > Route Plan Report > Choose the Unassingned DN drop-down menu, and remove all

ophaned directory numbers



QUESTION 26Which network component would cause variable network delay?

A. dejitter bufferB. processing delay

C. propagation delayD. DSP delayE. serialization delay


Explanation/Reference:ICOMM 8.0 Student Guide vol 1 - Undertstanding the characteristics of Cisco Unified CommunicationsSolutions - Overview of Packet-Oriented Networks PAG 1-53

QUESTION 27Which two fields are required parameters when manually creating users on Cisco Unity Connection withpredefined templates? (Choose two)

A. username (alias)B. employee IDC. extensionD. titleE. first name and last name

Correct Answer: ACSection: TestKing 640-461 v1.0Explanation


QUESTION 28When troubleshooting a phone that is unable to get an IP address from DHCP server, what is the first thing tocheck for on the phone?

A. Make sure that the TFTP server address is correct on the phoneB. Make sure that the DHCP scope has enought adresses left in the rangeC. Make sure that the phone is getting the proper VLAN informationD. Make sure that DHCP Enabled is disabled on the phoneE. Make sure the phone has the correct phone load ID


Explanation/Reference:ICOMM 8.0 Student Guide vol 2 - Undertstanding Cisco Unified Communications - Solutions Maintenance -Providing End User Support pag 7-22

QUESTION 29After changes are made to an IP phone, which reset method is the fastest to bring the phone back into service?

A. dropB. shutdownC. shut and no shutD. restartE. reset



QUESTION 30How can an administrator determine which codec is being used between two endpoint while a call is inprogress?

A. Use Cisco Unified Serviceability network traceB. Run the codec trace in Cisco Unified Communication ManagerC. Can only be seen in Cisco SDI tracesD. Press the ? button twice on one of the IP phoneE. Can only be seen in a sniffer trace



QUESTION 31On an IP phone line appearance, for which two purposes is the Display parameter designed to be used?(Choose two.)

A. display a name instead of the directory number of the IP phoneB. full directory number ID for outgoing callsC. external caller IDD. internal caller IDE. display a number other than the directory number of the IP phone

Correct Answer: ADSection: TestKing 640-461 v1.0Explanation


QUESTION 32In which two ways can an administrator reset an IP phone that is registered with Cisco Unified CommunicationsManager? (Choose two.)

A. Press the ##**# key combination on the IP phone keypad.B. Phone can be reset in Cisco Unified Communications Manager Administration.C. Enter the reset ephone command in the switch.D. Phone can be reset in the Cisco Unified Communications Manager Express CLI.

E. Press the * * #* * key combination on the IP phone keypad. F. Press the * * #* key combination on the IP phone keypad.

Correct Answer: BESection: TestKing 640-461 v1.0Explanation


QUESTION 33You work as a network engineer at TestKing.comCertSuite. You study the exhibit carefully. The error messagewas displayed when the administrator attempted to set the default user password in the user template to fourdigits long.Which option can rectify this issue?

Exhibit:

A. The minimum password length in Cisco Unity Connection should be at least five digits long.B. The password length needs to be configured under the user template settings using the Minimum

Credential Length configuration field.C. The password length needs to be configured under the Authentication Rules settings using the Minimum

Credential Length configuration field. D. The password length cannot be adjusted under the user template; the password length can only be adjusted

under the individual users.



QUESTION 34Which protocol is used for communication between Cisco Unity Express and Cisco Unified CommunicationsManager Express?

A. H.323B. Q.931C. SIPD. G.711E. MGCP



QUESTION 35Your boss, Mrs. Tess King, is interested in standard Cisco troubleshooting methods. Put the steps in thecorrect order.

Select and Place:

Correct Answer:

Section: TestKing 640-461 v1.0Explanation


QUESTION 36ExhibitYou work as a network engineer at CertSuite. You study the exhibit carefully. The exhibit shows a partialscreen shot for a Cisco Unified Client Services Framework device. If the username that is associated with thisdevice is tessking, what should the device name be?

Exhibit:

A. The device name should be UPCCUPCB. The device name should be UPCTESSKINGC. The device name should be TESSKINGD. The device name should be TESSKINGUPC


Explanation/Reference:Si parla di CUCFS o di CUPC??Nel primo caso non esiste naming convention (va bene un qualsiasi nome)Nel secondo caso il nome deve- derivare dallo username- utilizzare solo lettere MAIUSCOLE o numeri- essere lungo al massimo 12 caratteri- iniziare con UPC es, username = jdoe --> device name = UPCJDOE

QUESTION 37What would be the result if a user logs into Cisco Extension Mobility using a device profile that is not subscribedto the Cisco Extension Mobility Service?

A. The user will not be able to log into Cisco Extension Mobility on the phone. B. Normal Cisco Extension Mobility operation will occur.C. The phone will not use the correct device profile.

D. The phone will reboot continuously.E. The user will not be able to log out of Cisco Extension Mobility on the phone.


Explanation/Reference:ICOMM 8.0 Student Guide vol 2 - Enabling Telephony Features - Configuring Cisco Extension Mobility pag 5-45

QUESTION 38What Cisco client application allows administrators to interact with performance monitoring counters to assist indetermining the overall health of the Cisco Unified Communications Manager server?

A. Cisco Unified OS AdministrationB. Cisco Unified Communications Manager AdministrationC. BAT ToolD. Cisco Unified Real-Time Monitoring Tool E. CAR Tool



QUESTION 39Which two protocols are used by Cisco Unified Presence? (Choose two.)

A. SCCPB. PPPoXC. XMPPD. SIP/SIMPLEE. IMPP

Correct Answer: CDSection: TestKing 640-461 v1.0Explanation


QUESTION 40Which report can be generated by using the User Reports feature of the CAR tool?

A. Malicious Call Details B. FAC/CMCC. Top ND. Traffic E. CDR Error



QUESTION 41All users report that when they press the Messages button on their IP phone, nothing happens. What is themost likely cause of this issue?

A. The Integrated Service Engine is offline. B. The Voicemail Pilot does not have the VoiceMail Profile configured.C. The default Voicemail Profile does not have a Pilot number configuredD. Cisco Unity Connection is not configured. E. The Voicemail Pilot is incorrect.


Explanation/Reference:ICOMM 8.0 Student Guide vol 2 - Enablement of Cisco Unity Connection and Cisco Unified Presence -Understanding Cisco Unity Connection pag 6-8

QUESTION 42What is a benefit of using FRF.12 in a Frame Relay network?

A. eliminates the need for prioritization of delay-sensitive trafficB. reduces delay and jitter by expediting the transfer of smaller frames through the hardware transmit queueC. provides a Layer 3 mechanism for reducing latency in the networkD. fragments packets into equal sizes to reduce fixed-network delay


Explanation/Reference:ICOMM 8.0 Student Guide vol 1 - Overview of Cisco Unified Communications Solutions - Understanding theCharacteristis of Cisco Unified Communications Solutions pag 1-55

QUESTION 43Which three options are valid for creating users in Cisco Unity Connection? (Choose three.)

A. automatic creation through TUI by users dialing into voice mail B. import through Active DirectoryC. manual creation D. Cisco Unity Connection Serviceability E. bulk using enterprise parametersF. bulk using *.csv file

Correct Answer: BCFSection: TestKing 640-461 v1.0Explanation


QUESTION 44Which two types of device can the Cisco Unified Disaster Recovery use as a backup target? (Choose two.)

A. SFTP serverB. DVD RAM drive C. WebDAV serverD. tape device E. TFTP serverF. FTP server G. CD RAM

Correct Answer: ADSection: TestKing 640-461 v1.0Explanation

Explanation/Reference:ICOMM 8.0 Student Guide vol 2 - Understanding the Disaster Recovery System pag 7-144

QUESTION 45Which issue does CAS signaling on a T1 circuit create?

A. Signaling bits are added to the signaling stream to create extended super frames. B. Signaling bits are subtracted from each frame, which causes a significant loss of voiceC. A signaling bit is subtracted from every sixth frame to carry signaling information.D. An extra signaling bit is added to the sixth frame to carry signaling information.


Explanation/Reference:The biggest disadvantage of CAS signaling is its use of user bandwidth in order to perform signaling functions

T1 Channel Associated Signaling

PBXs and Cisco devices use T1 and E1 interfaces to convey voice. Originally, this was the main purpose of T1,which carries signaling information using two methodologies: CAS and common channel signaling (CCS).Figure 1 illustrates the format of the T1 digital signal.

Figure 1: T1 Digital Signal Format

The characteristics of the T1 digital signal format are as follows:

A T1 frame is 193 bits long, 8 bits from each of the 24 time slots (digital service zeros [DS0s]), plus 1 bit forframing. A T1 repeats every 125 microseconds, resulting in 8000 samples per second (8 bits * 24 time slots + 1framing bit * 8000 samples per second = 1.544 Mbps).

T1 has two major framing and format standards:

- Super Frame (SF), or D4, specifies 12 frames in sequence. The D4 framing pattern used in the F position inFigure 2-31 is 100011011100 (a 1 goes with the first frame, a 0 goes with the second frame, a 0 goes with thethird frame, and so on, all the way through 12 frames). This unique framing pattern allows the receiving T1equipment to synchronize within four frames, since any four consecutive frame bits are unique within the 12-bitpattern. Because there are 8000 T1 frames transmitted per second, 8000 F bits are produced and used forframing.

- Extended Superframe (ESF) format was developed as an upgrade to SF and is now dominant in public andprivate networks. Both types of formatting retain the basic frame structure of one framing bit followed by 192data bits. However, ESF repurposes the use of the F bit. In ESF, of the total 8000 F bits used in T1, 2000 areused for framing, 2000 are used for cyclic redundancy check (CRC) (for error checking only), and 4000 areused as an intelligent supervisory channel to control functions end to end (such as loopback and errorreporting).

Because each DS0 channel carries 64 kbps, and G.711 is 64 kbps, there is no room to carry signaling.Implemented for voice, the T1 uses every sixth frame to convey signaling information. In every sixth frame, theleast significant bit (LSB) for each of the voice channels is used to convey the signaling, as shown in Figure 2.Although this implementation detracts from the overall voice quality (because only 7 bits represent a sample forthat frame), the impact is not significant. This method is called robbed-bit signaling (RBS). When SF employsthis method, the signaling bits are conveyed in both the 6th (called the "A" bit) and 12th (called the "B" bit)frames. For control signaling, A and B bits provide both near- and far-end off-hook indication.

Figure 2: Robbed-Bit Signaling

The A and B bits can represent different signaling states or control features (on hook or off hook, idle, busy,ringing, and addressing). The robbed bit is the least significant bit from an 8-bit word.ESF also uses RBS in frames 6, 12, 18, and 24 to yield four signaling bits, providing additional control andsignaling information. These four bits are known as the A, B, C, and D bits.Because the signaling occurs within each DS0, it is referred to as in band. Also, because the use of these bitsis exclusively reserved for signaling each respective voice channel, it is referred to as CAS.The robbed bits, depicted in Figure 3, are used to convey E&M status or FXS/FXO status and provide callsupervision for both on hook and off hook.

Figure 3: Channel Associated Signaling T1

T1 CAS has the following characteristics:

SF has a 12-frame structure and provides AB bits for signaling.

ESF has a 24-frame structure and provides ABCD bits for signaling.

DTMF, or tone, can be carried in band in the audio path. However, other supervisory signals must still becarried via CAS.

QUESTION 46What is the quickest way to test the Cisco Unified Communications Manager

configuration part of MWI to see if MWI On and MWI Off is working?

A. MWI cannot be tested directly from the Cisco Unified Communications Manager or an IP phone.

B. If MWI numbers are dialable from an IP phone, dial the MWI On number. If the light comes on, then dial the MWI Off number to see if the light goes off.

C. In Unity Connection, issue the MWI Flash command to turn all MWI lights on, then off.

D. Dial into Cisco Unity Connection from an IP phone. Enter the MWI On numbers, then enter the MWI Off numbers.

E. Call a voice-mail user and ask them if their MWI light is on, and then disconnect the call. Call the user back and ask if the MWI light is off.



QUESTION 47In which location is Cisco Unified Presence enabled for a specific user in Cisco Unified CommunicationsManager?

A. Advanced Features B. on the IP phone C. Capabilities AssignmentD. ApplicationE. User Administration



QUESTION 48Which statement about Cisco Unity Connection user templates is true?

A. Changes in user templates affect new and existing users.B. Changes in user templates have no impact on users unless those users are imported through Active

Directory.C. Changes in user templates affect only existing users. D. Changes in user templates affect only new users to be created.



QUESTION 49In which scenario is it possible to have the same directory number configured on two different lines or phonesand not be a shared line?

A. directory number assigned to the same calling search space B. directory number assigned to different calling search spaces C. directory number assigned to different partitionsD. directory number assigned to the same partition



QUESTION 50Which description describes the low latency queuing algorithm?

A. This feature brings strict priority queuing to CBWFQ. B. An administrator defines the traffic classes based on match criteria, including protocols, access control lists,

and input interfaces. C. Empty queue 1. If queue 1 is empty, empty queue 2, then empty queue 3, unless a packet for a higher

queue arrives. D. A flow-based algorithm that simultaneously schedules interactive traffic to the front of a queue to reduce

response time and fairly shares the remaining bandwidth among high-bandwidth flows. E. Packets are placed into a single queue and serviced in the order they were received.



QUESTION 51In Cisco Unified Communications Manager Native Presence, what two things is a watcher monitoring in realtime? (Choose two.)

A. registration status of a specific IP phoneB. status of a registered directory number C. registration status of the MGCP gateway D. registration status of the hunt group E. registration status of Cisco Extension Mobility of the IP phone

Correct Answer: ABSection: TestKing 640-461 v1.0Explanation

Explanation/Reference:ICOMM 8.0 Student Guide vol 1 - Enablement of End User Telephony and Mobility Features - UnderstandingTelephony Features pag 5-22

QUESTION 52You work as a network engineer at CertSuite. You study the exhibit carefully. Which configuration must beconfigured on the Cisco Unified Communications Manager Express router prior to Graphical Administration?

Case Study Title (Case Study):

A. IB. IIC. IIID. IV



QUESTION 53When implementing a plan of action, what should you do?

A. Even if a change adversely affects the users, keep moving forward with the plan of action. B. Limit the impact of the changes to users.C. Make all of the changes at once to minimize the impact to users. D. Completely remove access lists to ensure that they will not impact the changes.



QUESTION 54Which two options allow the maximum message length to be adjusted in Cisco Unity Connection? (Choosetwo.)

A. Message Settings under individual users B. Service Parameters > Voicemail Settings C. User Templates > VoiceMailUserTemplate > Message Settings D. Enterprise Parameters > Maximum Message length E. Contacts > Message Settings

Correct Answer: ACSection: TestKing 640-461 v1.0

Explanation


QUESTION 55Exhibit

You work as a network engineer at CertSuite. You study the exhibit carefully. Is this configuration correct and is the T1 operational? If not, what is the cause?

A. No, the configuration is incorrect and the T1 is not operational because, the isdn switch-type is incorrect.B. No, the configuration is incorrect and the T1 is not operational because the isdn-bind-13 ccm-manager

command is missing from the serial0/0/0:23 interface.C. Yes, the configuration is correct and it is operational. D. No, the configuration is incorrect and the T1 is not operational because MGCP is not the proper service

statement.E. No, the configuration is incorrect and the T1 is not operational because the no ip address command is

applied to the serial0/0/0:23 interface.



AV-2620-4#show runversion 12.4no parser cacheno service single-slot-reload-enableservice timestamps debug datetime msecservice timestamps log datetime msecservice password-encryption!hostname AV-2620-4!

logging rate-limit console 10 except errorsenable secret 5 xxxxenable password 7xxxx!voice-card 1!ip subnet-zero!!no ip domain-lookup!no ip dhcp-client network-discoverymgcpmgcp call-agent 172.16.240.124 2427 service-type mgcp version 0.1ccm-manager mgcp

!--- These three commands are necessary to enable Cisco CallManager !--- to control the gateway. This enables the trombone feature, which!--- is the feature that lets Cisco CallManager control the gateway.

mgcp dtmf-relay voip codec all mode out-of-bandmgcp rtp unreachable timeout 1000 action notifymgcp modem passthrough voip mode ciscomgcp sdp simplemgcp package-capability rtp-packagemgcp package-capability sst-packageno mgcp timer receive-rtcpno mgcp explicit hookstateisdn switch-type primary-nicall rsvp-sync! !ccm-manager music-on-holdccm-manager config server 172.16.240.124ccm-manager config

!!controller T1 1/0 framing esf clock source internal linecode b8zs cablelength short 133 pri-group timeslots 1-24 service mgcp!!interface FastEthernet0/0 ip address 172.16.15.129 255.255.255.0 ip helper-address 172.16.15.10 no ip mroute-cache duplex auto speed auto !interface Serial0/2/0:23 no ip address no logging event link-status isdn switch-type primary-ni isdn incoming-voice voice isdn T310 10000 isdn bind-l3 ccm-manager no cdp enable!no ip http server!snmp-server community public ROsnmp-server community private RWsnmp-server packetsize 4096

!voice-port 0/2/0:23

!dial-peer cor custom!!dial-peer voice 9991023 pots application mgcpapp port 0/2/0:23

!--- application mgcpapp or !--- service MGCPAPP!--- is not required if isdn bind-l3 ccm-manager!--- is applied on the serial interface of the T1/E1!--- that corresponds to the voice-port mentioned in pots dial-peer.

!!line con 0 exec-timeout 0 0line aux 0line vty 0 4 exec-timeout 0 0 password 7 xxxx loginline vty 5 15 login!!end

AV-2620-4#show ccm-managerMGCP Domain Name: AV-2620-4Priority Status Host============================================================Primary Registered 172.16.240.124First Backup None Second Backup None Current active Call Manager: 172.16.240.124 Backhaul/Redundant link port: 2428 Failover Interval: 30 seconds Keepalive Interval: 15 seconds Last keepalive sent: 00:45:31 (elapsed time: 00:00:04) Last MGCP traffic time: 00:45:31 (elapsed time: 00:00:04) Last failover time: None Switchback mode: Graceful MGCP Fallback mode: Not Selected Last MGCP Fallback start time: 00:00:00 Last MGCP Fallback end time: 00:00:00 PRI Backhaul Link info: Link Protocol: TCP Remote Port Number: 2428 Remote IP Address: 172.16.240.124 Current Link State: OPEN Statistics: Packets recvd: 32 Recv failures: 0 Packets xmitted: 32 Xmit failures: 0 PRI Ports being backhauled: Slot 1, port 0 Configuration Auto-Download Information ======================================= No configurations downloaded Current state: Automatic Configuration Download feature is disabled Configuration Error History: FAX mode: cisco

QUESTION 56What component does Cisco Unified Communications Manager Express use to match outbound dial peers?

A. calling number ANI B. port or session target C. answer-address D. destination patternE. incoming called-number



QUESTION 57When adding an IP phone to a Cisco Unified Communications Manager system, what two choices does anadministrator have to add the phone to the system? (Choose two.)

A. Cisco Unified Serviceability B. auto-registration C. IP phone configuration assistant D. FHSS provisioningE. manual provisioning

Correct Answer: BESection: TestKing 640-461 v1.0Explanation


QUESTION 58Users report that all external callers are leaving urgent voice-mail messages. Where can this behavior bechanged?

A. under the System Call Handlers > Unidentified Callers Message UrgencyB. under the Phone Menu Configuration > Unidentified Callers Message Urgency C. under the Voice-mail Box Settings > Unidentified Callers Message UrgencyD. under the Opening Greeting > Unidentified Callers Message Urgency E. under the Message Settings > Unidentified Callers Message Urgency



QUESTION 59Which headers are compressed when cRTP is used?

A. the RTP header only B. the IP, UDP, RTP headers and the first byte of the payloadC. the IP header only D. the IP, UDP, and RTP headersE. the UDP and RTP headers F. the TCP header only


Explanation/Reference:ICOMM 8.0 Student Guide vol 1 - Undertstanding the characteristics of Cisco Unified CommunicationsSolutions - Overview of Packet-Oriented Networks PAG 1-53

QUESTION 60Exhibit:

You work as a network engineer at TestKing.com. You study the exhibit carefully. The exhibit shows a partialscreen shot for a Cisco Unified Personal Communicator device. If the username that is associated with thisdevice is tessking, what should the device name be?

A. The device name has no naming convention.B. The device name should be UPCTESSKING. C. The device name should be TESSKING. D. The device name should be UPCCSF. E. The device name should be TESSKINGUPC. F. The device name should be UPCCUPC.


Explanation/Reference:il nome deve- derivare dallo username- utilizzare solo lettere MAIUSCOLE o numeri- essere lungo al massimo 12 caratteri- iniziare con UPC es, username = jdoe --> device name = UPCJDOE

Exam B

QUESTION 1Witch two of the following are not main characteristics of Cisco Unified Communications Manager Express?(Choose Two)

A. File TransfertB. SRSVC. IP TelephonyD. TCL Scripts

Correct Answer: ABSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 2Witch codec is supported by Cisco Unity Express audio streams?

A. G.722B. iLBCC. G.729abD. G.711

Correct Answer: DSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 3What ois the signaling and session control protocol that flows between Unified Communications ManagerExpress and the Cisco Unity Express module?

A. SIPB. H.323C. RTPD. TCP

Correct Answer: ASection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 4What is the maximum number of phones that are supported in a cluster?

A. 10000B. 15000C. 30000

D. 60000

Correct Answer: CSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 5What are two types of Cisco Unified Communications Manager server functions that are defined at the time ofinstallation? (Choose two)

A. publisherB. monitorC. subscriberD. replicator

Correct Answer: ACSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 6Which protocol is used for replication in a Cisco Unity Connection digital network?

A. IMAPB. HTTPC. SMTPD. POP3

Correct Answer: CSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 7Which of the following is a feature of Cisco Unified Presence?

A. geolocationB. message complianceC. busy lamp fieldD. presence-enabled call list

Correct Answer: BSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 8

Which two of the following are not analog circuits?

A. BRIB. FXOC. E&MD. E1

Correct Answer: ADSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation


QUESTION 9The RTCP dataflow is paired with the RTP stream and uses the same port as the RTP stream plus two

A. trueB. false

Correct Answer: BSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation

Explanation/Reference:It uses the same port as the RTP stream plus one.

QUESTION 10Which two of the following are compression methods? (Choose two)

A. payload compressionB. data compressionC. header compressionD. FCS compression

Correct Answer: ACSection: Understanding the Components of Cisco Unified Communications SolutionsExplanation



QUESTION 11When upgrading to a new Cisco Unified Communication Manager release, which partition is used forinstallation?

A. swapB. active

C. inactiveD. common

Correct Answer: CSection: Understanding Administrator InterfacesExplanation


QUESTION 12What are two ways in which an administrator can check the software and hardware status in Cisco UnifiedCommunication Manager? (Choose two)

A. Cisco Unified Operating System web pagesB. Cisco Unified Serviceability web pagesC. CLID. Cisco Unified Communication Manager Administrator web pages

Correct Answer: ACSection: Understanding Administrator InterfacesExplanation


QUESTION 13Where are the GUI files for Cisco Unified Communication Manager Express stored?

A. NVRAMB. EPROMC. DRAMD. flash memory

Correct Answer: DSection: Understanding Administrator InterfacesExplanation


QUESTION 14The console interface of Cisco Unity Express is typically used for troubleshooting and maintenance tasks.

A. trueB. false

Correct Answer: ASection: Understanding Administrator InterfacesExplanation

Explanation/Reference:Unity Express anche se configurabile da comando, per Cisco si deve configurare dall'interfaccia Web o daCisco Configuration Professional. Quindi la CLI viene usata solo per operazioni di manutenzione o risoluzioneguasti.

QUESTION 15Where can an administrator start network services like Cisco Tomcat in Cisco Unity Connection?

A. Cisco Unity Connection ServiceabilityB. Cisco Unity Connection AdministratorC. Cisco Unified ServiceabilityD. Cisco Unified OS Administrator

Correct Answer: CSection: Understanding Administrator InterfacesExplanation


QUESTION 16Where are end user configured in Cisco Unified Presence?

A. false, users are configured in Cisco Unified Communication ManagerB. Cisco Unified Presence AdministratorC. Cisco Unified Serviceability

Correct Answer: ASection: Understanding Administrator InterfacesExplanation


QUESTION 17To which standard group must end users be added to grant them access to end-user web pages?

A. Standard CCM AccessB. Standard CCM Super UserC. Standard CCMUSER AdministrationD. Standard CCM End-User

Correct Answer: DSection: Understanding Administrator InterfacesExplanation


QUESTION 18Which features cannot be configured by end users in the end-user interface of Cisco Unified CommunicationManager Express?

A. ring settingsB. password changesC. speed-dial settingsD. busy lamp settings

Correct Answer: DSection: Understanding End-User Interfaces

Explanation


QUESTION 19Which statement describes notification devices in Cisco Unity Express?

A. allow administrators to define devices for system alert and log messagesB. allow end users to manage destinations for notification schedulesC. allow administrators to create a simple hotline applicationD. allow end user to access their voice box

Correct Answer: BSection: Understanding End-User InterfacesExplanation


QUESTION 20What are two ways in which end users in Cisco Unity Connection are authenticated?

A. LDAP serverB. Cisco Unified Communication ManagerC. Cisco Unity ConnectionD. Microsoft domain

Correct Answer: ACSection: Understanding End-User InterfacesExplanation


QUESTION 21Which of the following describes a benefit of Cisco IP Phone Messenger response messages?

A. Response messages are automatically sent to the sender when receiving an instant messageB. Response messages enable quick answers for instant phone messages and can be enhanced with user-

defined messagesC. Response messages can be defined by the administrator and broadcast to all presence usersD. Response messages are defined by end users and sent automatically if the end user is signed on to

personal contacts

Correct Answer: BSection: Understanding End-User InterfacesExplanation


QUESTION 22In a Cisco Unified Communication Manager IP Phone implementation, the SCCP signaling protocol and RTPmedia stream take different paths across the network?

A. TrueB. False

Correct Answer: ASection: Understanding Call Flows and Call LegsExplanation


QUESTION 23In a Cisco Unified Communication Manager Express implementation, which of the following is not used tomatch inbound dial peers?

A. destination patternB. incoming called numberC. answer addressD. portE. session target

Correct Answer: ESection: Understanding Call Flows and Call LegsExplanation


QUESTION 24In Cisco Unified Communication Manager, which name is used to describe the configuration element thatcontains a list of accessible partitions?

A. partition listsB. route groupC. calling search spacesD. class of service list

Correct Answer: CSection: Understanding the Configuration Components Impacting Call Flows in CUCMExplanation


QUESTION 25In a Cisco Unified Communications Manager, which two of the following are not sources for a call routingrequest? (Choose two)

A. voice mail portsB. translation patternsC. route patternsD. trunksE. hunt groups

Correct Answer: CESection: Understanding the Configuration Components Impacting Call Flows in CUCM

Explanation


QUESTION 26In Cisco Unified Communication Manager Express, which of the following scenarios will result in a call beingblocked?

A. The outgoing COR list is a subset of the incoming COR listB. The outgoing COR list is not a subset of the incoming COR listC. No incoming COR list is configuredD. No outgoing COR list is configured

Correct Answer: BSection: Understanding the Configuration Components Impacting Call Flows in CUCMEExplanation


QUESTION 27How can multiple interfaces be accessed from a single dial peer in Cisco Unified Communications ManagerExpress?

A. Use trunk groups on the dial peer and voice portB. Use the dial-peer preference command to define the priority order for multiple interfaces that are accessed

from the dial peerC. Configure a route list and route group that contain multiple interfaces. The dial peer must be configured to

access the route list.D. It is not possible. Configure multiple dial peers with the same destination pattern to access multiple

interfaces.

Correct Answer: ASection: Understanding the Configuration Components Impacting Call Flows in CUCMEExplanation


QUESTION 28In a Cisco Unified Communication Manager IP phone implementation, voice and data VLANs provide securityand allow for QoS implementation. Where does the administrator configure the VLANs on the IP phones?

A. in Cisco Unified Communication ManagerB. in the Cisco IOS router without Ethernet portsC. in the DHCP serverD. in the Cisco Catalyst switch

Correct Answer: DSection: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 29Throubleshooting IP phone registration problems can be divided into main areas of failure.Match the source to the key area of failure.

Select and Place:

Correct Answer:

Section: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 30Which Cisco Unified Communication Manager configuration element is used to define the Date and TimeGroup, Cisco Unified CM Group, Regions, and Locations settings for IP Phones?

A. common phone profileB. device poolC. softkey templateD. phone button template

Correct Answer: BSection: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 31In Cisco Unified Communication Manager Express, which of the following defines the extension number for anIP phone that is using SCCP?

A. ephoneB. ephone-dnC. voice-register poolD. voice-register dn

Correct Answer: BSection: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 32When adding IP phones manually in Cisco Unified Communications Manager, which three mandatory fields donot have automatically assigned default values? (Choose three)

A. LocationB. Device PoolC. Device Security ProfileD. Common Phone ProfileE. MAC AddressF. Presence Group

Correct Answer: BCESection: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 33What is the default one time login when configuring Cisco Unified Communications Manager Express for thefirst time, using the configuration that is provided with Cisco Configuration Professional?

A. username cisco and password ciscoB. username admin and password ciscoC. username ccp and password ciscoD. username ccpadmin and password cisco

Correct Answer: ASection: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 34Which Cisco Unified Communication Manager feature allows users to log into any IP phone and get theirindividual user-specific phone configuration applied to the phone?

A. Cisco Unified MobilityB. Mobile connectC. Mobile Voice AccessD. Cisco Extension Mobility

Correct Answer: DSection: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 35The Cisco Unified Communication Manager Express GUI provides three level of access: system administrator,customer administrator, and IP phone user.

A. TrueB. False

Correct Answer: ASection: Understanding Endpoint Characteristics and Configuration RequirementsExplanation


QUESTION 36Which of the following options is the best suits an organization that wants users to use their Microsoft ActiveDirectory login for Cisco Unified Communication Manager?

A. manual configuration using Cisco Unified Communication Manager AdministrationB. bulk configuration using Cisco Unified Communications Manager BATC. LDAP synchonizationD. LDAP authentication

Correct Answer: DSection: Understanding End-User Implementation OptionsExplanation


QUESTION 37Which ephone-dn command generates a local directory entry in Cisco Unified Communications ManagerExpress?

A. usernameB. labelC. nameD. direcory entry

Correct Answer: CSection: Understanding End-User Implementation OptionsExplanation


QUESTION 38Which two parameterscan be used from the default device profile?

A. calling search spacesB. Media Resource Group ListC. phone button templateD. privacy settingsE. Media Resource Group

Correct Answer: CDSection: Understanding Telephony FeaturesExplanation


QUESTION 39Which statement describes hunt lists?

A. matches dialed number for call coverageB. determines the hunt algorithmC. chooses path for call routingD. perform digit manipulation

Correct Answer: CSection: Understanding Telephony FeaturesExplanation


QUESTION 40Which two of the following occur when using intercom in a connected line state?

A. The intercom initiator will hear the intercom receiver and calling partyB. When user is on an active call, the voice of the active caller and the intercom line get mixed

C. The recipient can end the active call and accept the whispered call to initiate a two-way intercom callD. The intercom line and the voice of the active caller do not get mixed if a user is on an active callE. The active call with a called party is dropped automatically

Correct Answer: BCSection: Understanding Telephony FeaturesExplanation


QUESTION 41How can visibility of the presence-enabled speed dials be limited?

A. presence groupsB. Subscribe CSSC. calling search spaceD. partition

Correct Answer: ASection: Understanding Telephony FeaturesExplanation


QUESTION 42Presence group can be applied to lines, phones (at the device level) and SIP trunks.

A. TrueB. False

Correct Answer: ASection: Understanding Telephony FeaturesExplanation


QUESTION 43What is the benefit of paging groups in Cisco Unified Comminication Manager Express?

A. When used with call-waiting cababilities, users get notified if a second call arrives on the same paginggroup number.

B. Paging opens a one-way audio call to idle phonesC. Paging groups limit presence visibility in Cisco Unified Communications Manager Express.D. Paging groups are groups for nights-service notifications.

Correct Answer: BSection: Understanding Telephony FeaturesExplanation


QUESTION 44

Which three of the following are not configuration elements that are relevant for Cisco Extension Mobilityconfiguration? (Choose three)

A. locationB. phoneC. end userD. device security profileE. device poolF. device profileG. phone service

Correct Answer: ADFSection: Enabling Telephony FeaturesExplanation


QUESTION 45Which two of the following result if the user logs in to a device but is still logged in to another device? (Choosetwo)

A. If the multiple login behavior service parameter is set to "disallowed", the login fails.B. If the multiple login service parameter is set to "auto-logout", the user is automatically logged out of the

other deviceC. If the multiple login behavior enterprise parameters is set to "allowed", the login succeds and the user also

remains logged in at other deviceD. If the multiple login behavior enterprise parameters is set to "prompt", the user is given the option to log out

of the other device firstE. The login fails.

Correct Answer: ABSection: Enabling Telephony FeaturesExplanation


QUESTION 46Which of the following is not a valid variant of the Call Pickup feature?

A. Call pickupB. Any Group PickupC. Other Group PickupD. Group Pickup

Correct Answer: BSection: Enabling Telephony FeaturesExplanation


QUESTION 47Intercom CSSs are automatically created when an intercom partition is configured.

A. trueB. false

Correct Answer: ASection: Enabling Telephony FeaturesExplanation


QUESTION 48Which two endpoints are supported by the Cisco Unified Communications Manager Presence feature? (Choosetwo)

A. Cisco Unified IP PhonesB. devices that are reached through a SIP trunkC. MGCP gateway endpointsD. H.323 gatewaysE. voice-mail ports

Correct Answer: ABSection: Enabling Telephony FeaturesExplanation


QUESTION 49When configuring overlay functionality in Cisco Unified Communication Manager Express, the call waitingoverlay feature can be used when configuring w as the separator?

A. trueB. false

Correct Answer: BSection: Enabling Telephony FeaturesExplanation


QUESTION 50Cisco Unified Mobility consists of which two components? (choose two)

A. Single Number ConnectB. Mobile ConnectC. Mobile IVRD. Mobile Voice AccessE. Mobile Voice Connect

Correct Answer: BDSection: Undestanding Mobility FeaturesExplanation


QUESTION 51Which is indicated as the calling number for a call that is placed from a remote destination to an internaldirectory number?

A. the Mobile Voice Access numberB. the number of the remote destinationC. the directory number of the office phone with which the remote destination is associatedD. the directory number of the called office phone, if is it associated with the calling remote destination

Correct Answer: CSection: Undestanding Mobility FeaturesExplanation


QUESTION 52Mobile Voice Access can be used with which two types of gateways? (Choose two)

A. MGCPB. H.323C. SIPD. SCCP

Correct Answer: BCSection: Undestanding Mobility FeaturesExplanation


QUESTION 53How many remote destinations can be configured per extension in Cisco Unified Communications ManagerExpress?

A. 1B. 3C. 5D. 7

Correct Answer: ASection: Undestanding Mobility FeaturesExplanation


QUESTION 54In which two ways can end users send an active call to the remote destination? (Choose two)

A. using softkey in a softkey templateB. with a feature button in a phone button template

C. with a service URL associated with a phone serviceD. by dropping the call and calling both parties againE. by connecting the originator and the remote destination into a conference call

Correct Answer: ABSection: Enabiling Mobility FeaturesExplanation


QUESTION 55which configuration step is not part of configuring Mobile Voice Access?

A. activating the serviceB. configuring the XML aaplication on the voice gatewayC. creating a phone service and subscribing it to a deviceD. enabiling end user for Mobile Voice Access

Correct Answer: CSection: Enabiling Mobility FeaturesExplanation


QUESTION 56Which behavior can be configured with the snr calling-number local command?

A. displaying the called number instead of the remote destination at the calling partyB. displaying the original caller at the remote destinationC. displaying the enterprise directory number instead of the original caller at the calling partyD. displaying the enterprise directory number instead of the original caller at the remote destination

Correct Answer: DSection: Enabiling Mobility FeaturesExplanation


QUESTION 57Which statement describes the difference between SIP and SCCP integration of Cisco Unity Connection?

A. SCCP integrations cannot be securedB. SIP integrations do not need MWI configurationC. SCCP integrations do not need MWI configurationD. SIP integration cannot be secured

Correct Answer: BSection: Understanding Cisco Unity ConnectionExplanation


QUESTION 58Which of the following is not a call handler in Cisco Unity Connection?

A. system call handlerB. interview handlerC. directory handlerD. application handler

Correct Answer: DSection: Understanding Cisco Unity ConnectionExplanation


QUESTION 59The standard transfer rule in Cisco Unity Connection can be modified for pubblic holiday usage.

A. trueB. false

Correct Answer: BSection: Understanding End User and Voice Mailbox Charactestistics and Configuration RequirementsExplanation


QUESTION 60What are three main parameters when creating a new Cisco Unity Connection end user? (Choose tree)

A. user IDB. nameC. class of serviceD. extensionE. mailbox sizeF. user greeting fileG. business hours

Correct Answer: ABDSection: Understanding End User and Voice Mailbox Charactestistics and Configuration RequirementsExplanation


QUESTION 61The message aging policy and mailbox quotas can be defined at the system level, in the user templates anduser level.

A. trueB. false

Correct Answer: A

Section: Understanding End User and Voice Mailbox Charactestistics and Configuration RequirementsExplanation


QUESTION 62Which role is configured by default for end users?

A. Mailbox Access Delegate AccountB. Remote AdministratorC. Help Desk AdministratorD. none

Correct Answer: DSection: Understanding End User and Voice Mailbox Implementation OptionsExplanation


QUESTION 63Which statement describes the self-enrollment process in Cisco Unity Connection?

A. End users are configured automatically with the default settingsB. End user can use the TUI to set up their mailboxC. Administrators use self-enrollment process to create end users via the TUID. None of the above describes the process

Correct Answer: BSection: Understanding End User and Voice Mailbox Implementation OptionsExplanation


QUESTION 64which four of the following are selectable bluk operations for users? (Choose four)

A. ConfigureB. CreateC. ImportD. ExportE. DeleteF. Update

Correct Answer: BDEFSection: Understanding End User and Voice Mailbox Implementation OptionsExplanation


QUESTION 65Which the default message aging policy for permanently deleting messages in the Deleted Item folders?

A. 5 daysB. 10 daysC. 15 daysD. 20 days

Correct Answer: CSection: Understanding End User and Voice Mailbox Implementation OptionsExplanation


QUESTION 66Which codec is not supported with Cisco Unified Personal Communicator?

A. iLBCB. G.722C. iSACD. G.728

Correct Answer: DSection: Understanding Cisco Unified PresenceExplanation


QUESTION 67Which protocol uses Cisco Unified Personal Communicator to communicate with Cisco Unified Presence?

A. SIPB. CTIC. XMPPD. IMAP

Correct Answer: CSection: Understanding Cisco Unified PresenceExplanation


QUESTION 68Which statement describes messages compliance?

A. Compliance saves chat messages in persistent chat rooms fro group chats.B. Compliance allows auditing for administrators and reports about Cisco Unfied Personal Communicator

usage.C. Compliance saves instant messages to an external PostgreSQL server with ODBC or to a compliance

server with XMPP.D. Compliance allows end users to save chat messages to local hard disk.

Correct Answer: CSection: Understanding Cisco Unified Presence

Explanation


QUESTION 69Which protocol is used between the CSF device and Cisco Unified Communications Manager when usingCisco Unified Personal Communicator in softphone mode?

A. SIPB. CTIC. XMPPD. IMAP

Correct Answer: ASection: Understanding Cisco Unified PresenceExplanation


QUESTION 70Which two steps are not necessary when enabling an end user for Cisco Unified Personal Communicator?(Choose two)

A. Assign license capabilitiesB. Subscribe phone serviceC. Create a CSF deviceD. Configure the owner user ID

Correct Answer: BDSection: Enabling Cisco Unified PresenceExplanation


QUESTION 71Which of the following is a characteristic of CTI gateway profiles in Cisco Unified Presence?

A. CTI gateway profiles apply only to IPPM usersB. CTI gateway profiles are only necessary when using Cisco Unified Personal Communicator in softphone

modeC. CTI gateway profiles are created automatically by Cisco Unified PresenceD. CTI gateway profiles are used with voice-mail profiles

Correct Answer: CSection: Enabling Cisco Unified PresenceExplanation


QUESTION 72Which two of the following are possible causes of users not being show as "On the Phone" during active call?(Choose two)

A. The SIP trunk between Cisco Unified Presence and Cisco Unified Communications Manager is notconfigured correctly.

B. The line association of end users is not configured.C. The CSS and partition of the directory number is not configured correctly.D. The Standard CTI Allow Control of Phones Supporting Xfer and Conf group is not applied for Cisco Unified

79xx Series IP Phone Users.

Correct Answer: ABSection: Enabling Cisco Unified PresenceExplanation


QUESTION 73The IPPM service is hosted on the Cisco Unified Communication Manager and must be applied as a phoneservice to the devices.

A. trueB. false

Correct Answer: BSection: Enabling Cisco Unified PresenceExplanation


QUESTION 74In the problem-solving model, which step is performed after gathering the facts?

A. Create action plan.B. Consider possibilities.C. Document factsD. Observe results.

Correct Answer: BSection: Providing End-User SupportExplanation


QUESTION 75Which two of the following are possible causes of an IP phone not getting an IP address via DHCP? (choosetwo)

A. phone-load mismatchB. VLAN mismatchC. Call Manager service not runningD. DHCP server is not running

Correct Answer: BDSection: Providing End-User Support

Explanation


QUESTION 76Which three of the following are benefits of using voice VLANs? (Choose three)

A. simplifies QoS configurationB. prevents packet loss and jitterC. separates voice and data trafficD. prevents unnecessary IP address renumberingE. saves avaiable pubblic IP addressF. eases PoE configuration on switches; voice VLANs are required to be able to configure video VLANs

Correct Answer: ACDSection: Providing End-User SupportExplanation


QUESTION 77Which of the following is recommended for marking videoconferencing packets?

A. DSCP AF41B. DSCP EFC. DSCP AF31D. DSCP AF32

Correct Answer: ASection: Providing End-User SupportExplanation


QUESTION 78Which of the following is not a source for Cisco Unified Reporting?

A. Cisco Unified CM databaseB. Cisco Unified Presence databaseC. Cisco Unified CM RTMT countersD. Cisco Unified CM CDR/CAR

Correct Answer: BSection: Understanding Cisco Unified Communications Manager ReportsExplanation


QUESTION 79Which replication status indicates the status "good"?

A. 1B. 2C. 3D. 4

Correct Answer: BSection: Understanding Cisco Unified Communications Manager ReportsExplanation


QUESTION 80How can an end user be defined as a manager in the CAR tool?

A. Configure a Manager ID field in end user configurationB. Add the end user to the Standard CCM Manager groupC. Check the Manager check box in the LDAP directoryD. Enable an end user as a manager in the CAR tool

Correct Answer: ASection: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting ToolReportsExplanation


QUESTION 81Which data is loaded by default in the CAR tool?

A. CMRB. CDRC. CDR and CMRD. no data

Correct Answer: BSection: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting ToolReportsExplanation


QUESTION 82Which data is not displayed in QoS detail reports?

A. durationB. destinationC. partitionD. codec

Correct Answer: CSection: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting ToolReports

Explanation


QUESTION 83Which two groups are necessary to use Cisco Unified RTMT? (Choose two)

A. Standard CCM Admin UsersB. Standard RealtimeAndTraceCollectionC. Standard CCM End UsersD. Standard CTI Enabled

Correct Answer: ABSection: Monitoring the System with Cisco Unified Real-Time Monitoring ToolExplanation


QUESTION 84Which three logs can be obtained using the SysLog Viewer in Cisco Unified RTMT? (Choose Three)

A. System LogsB. Platform LogsC. Application LogsD. OS LogsE. Security Logs

Correct Answer: ACESection: Monitoring the System with Cisco Unified Real-Time Monitoring ToolExplanation


QUESTION 85The Gateway Activity category can monitor H.323, SIP and MGCP gateway call activity.

A. trueB. false

Correct Answer: BSection: Monitoring the System with Cisco Unified Real-Time Monitoring ToolExplanation


QUESTION 86From where can reports for Cisco Unity Connection be accessed?

A. Cisco Unified ServiceabilityB. Cisco Unity Connection AdministrationC. Cisco Unified OS Administration

D. Cisco Unity Connection Serviceability

Correct Answer: DSection: Monitoring Voice Mail in Cisco in Cisco Unity ConnectionExplanation


QUESTION 87Which two statistics can be generated with the Server Report in Cisco Unity Connection? (Choose two)

A. Percentage of CPU per ServerB. Percentage of Memory Usage per ServerC. Percentage of Hard Disk Usage of the Active Partition per ServerD. Cisco Unity Connection Port Activity ReportE. Percentage of Port Usage

Correct Answer: ABSection: Monitoring Voice Mail in Cisco in Cisco Unity ConnectionExplanation


QUESTION 88The Port Activity Report shows the port usage for the summary of Cisco Unity Connection Ports.

A. trueB. false

Correct Answer: BSection: Monitoring Voice Mail in Cisco in Cisco Unity ConnectionExplanation


QUESTION 89Which two statements describe the Master Agent in the Disaster Recovery System? (Choose Two)

A. The Master Agent stores systemwide component registration informationB. The Master Agent maintains a complete set of scheduled task in an XML fileC. The Master Agent runs on every cluster nodeD. The Master Agent communicates in the cluster with SSL to the other Master Agents.

Correct Answer: ABSection: Understanding the Disaster Recovery SystemExplanation


QUESTION 90Which two devices can be used for backup processes? (Choose two)

A. FTP serverB. tape driveC. SFTP serverD. FTPS serverE. TFTP server

Correct Answer: BCSection: Understanding the Disaster Recovery SystemExplanation


QUESTION 91When you are running the Restore Wizard, you use the file integrity check to check files being restored from anetwork location.

A. trueB. false

Correct Answer: ASection: Understanding the Disaster Recovery SystemExplanation


Exam C

QUESTION 1A customer is in the planning stages of deploying a Cisco Unified Communications solution for their company.Previously, they were leasing a traditional PBX system from the telco and they have very little experience withvoice. The customer wants to know what two signaling methods between the IP phone and the Cisco UnifiedCommunications Manager Express are available for their use. (Choose two)

A. H.323B. SCCPC. MGCPD. SIPE. RTP

Correct Answer: BDSection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 2Which best describes the auto-attendant in a Cisco Unified Communications environment?

A. A set of call processing instructions that automatically tell the system what to do when it reaches a particularsystem ID

B. A system that automatically allows inside or outside callers to leave voice-mail messages 24 hours, 7 daysa week, even when no operator is on duty

C. A function that greets and guides callers through a telephony system in a friendly and timely manner,allowing them to reach an endpoint, leave messages, or speak to an operator

D. A function that allows the option of listening to, composing, replying to, forwarding, or deleting calls or voice-mail messages through a website without the need of a live telephone operator

Correct Answer: CSection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 3Which statement about the Cisco Unity Express default AutoAttendant is true?

A. The default AutoAttendant must be enabled during the Initialization Wizard process otherwise voice-mailservices will not function.

B. Enabling the default AutoAttendant is not mandatory during the Initialization Wizard process.C. The default AutoAttendant is enabled by default with the exception of the prompts that must be recorded via

AvT.D. The default AutoAttendant cannot be used as is, and it must be customized for the particular environment it

will be used in.

Correct Answer: BSection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 4You have been tasked to configure a Cisco Unity Express system with a voicemail pilot number of 1900, anAutoAttendant with pilot number of 2900, and an Administration via Telephone pilot number of 3900. What isthe minimum number of SIP dial peers required?

A. 1B. 2C. 3D. 4E. 5

Correct Answer: ASection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 5Which three commands does Cisco recommend to use first when setting up phones for Cisco UnifiedCommunications Manager Express? (Choose three)

A. LoadB. Max-dnC. KeepaliveD. Max-ephonesE. Create cnf filesF. Telephony-service

Correct Answer: BDFSection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 6What statement about the Cisco Unity Express AIM Module and the Cisco Unity Express Network Module istrue?

A. The AIM module takes up a router slot whereas the network module does not.B. The network module takes up a router slot whereas the AIM module does not.C. The AIM module runs the Linux OS whereas the network module runs the Cisco IOS software.D. The network module requires the Cisco Unified Communications Manager Express to be preconfigured

whereas the AIM module does not.



QUESTION 7The SBB Company is setting up Call Transfer for its Cisco Unified Communications Manager Express solution.The company uses five-digit extensions and would like to be able to transfer calls outside the network to theCEO’s home. The CEO’s telephone number is 866-555-2222. Which configuration command will allow this tooccur?

A. SBB(config-ephone-dn)# transfer-pattern .TB. SBB(config-telephony-service)# transfer-pattern .TC. SBB(config-ephone-dn)# transfer-pattern ……51212D. SBB(config-ephone-dn)# transfer-pattern 8665552222E. SBB(config-telephony-service)# transfer-pattern 86655…..F. SBB(config-telephony-service)# transfer-pattern 8665552222

Correct Answer: FSection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 8What is the maximum number of phones are supported on Call Manager Express?

A. 48B. 28C. 240D. 500

Correct Answer: CSection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 9One user from your company wants to use a signaling protocol on the voice gateways that require registrationwith the Cisco Unified Communications Manager. Which protocol should you suggest to him?

A. SIPB. Frame-RelayC. SRTPD. MGCP

Correct Answer: DSection: Voicetut.com - Cisco Unified CommunicationExplanation


QUESTION 10Which value should you assign to option 150 for DHCP to operate correctly in a Cisco Unified CommunicationsManager Express environment?

A. FTP server of the DNS serverB. MAC address of the DHCP serverC. MAC address of the TFTP serverD. IP address of the TFTP server



QUESTION 11What device enables Call Admission Control in a CME environment?

A. GatewayB. TranscoderC. BridgeD. Gatekeeper




QUESTION 12In a Cisco UCM single-site deployment, what is the maximum number of IP phones that can register with aUCM cluster?

A. 2500B. 7500C. 10000D. 30000



QUESTION 13In a Cisco UCM multisite WAN with centralized call-processing deployment model, what redundancy featureshould be configured on remote site routers to provide basic IP telephony services in the event of a WANoutage?

A. AARB. SRSTC. CACD. V3PN



Exam D

QUESTION 1Users report that when they press Messages key, they often get a busy tone, how can we rectify this issue?

A. Disable users to edit the message settingsB. CSS does not have the voicemail port under the partitionC. CSS does not have the voicemail pilot under the partitionD. Change max length of messages to 90 seconds to free voicemail ports

Correct Answer: DSection: (none)Explanation


QUESTION 2What is the file format used in cisco unified to import users

A. .gmpB. .csvC. .dvaD. .vco

Correct Answer: BSection: (none)Explanation


QUESTION 3What is the defination for calling search space?

A. Calling search space contains partitions in ordered list .B. Calling search space contains unpartitions in ordered list .C. Calling search space contains devices in ordered list .D. Calling search space contains ip phones in ordered list .

Correct Answer: ASection: (none)Explanation


QUESTION 4How many unsuccessful login attempts to CCM before locked out?

A. 2B. 5C. 3D. 6

Correct Answer: CSection: (none)Explanation


QUESTION 5Which command will briefly shut down the phone to apply changes to configuration?

A. dropB. restartC. ResetD. shut and no shutE. shutdown


Explanation/Reference:http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmereset.html

restart is a quick restart that just contacts the TFTP server for updated settings. Reset is a cold restart thatcontacts DHCP and TFTP server.

QUESTION 6What two fields are contained in Qos Report?

A. DirectoryB. PartitionC. QosD. List

Correct Answer: Section: (none)Explanation


QUESTION 7What are the Characteristics of voice and video?

A. Delay sensitiveB. Drop SensitiveC. TCP priorityD. UDP priority

Correct Answer: ABDSection: (none)Explanation


QUESTION 8What two fields are contained in QOS report?

A. DirectoryB.C. QOSD.



QUESTION 9(Real test has exhibit)

User A opens a ticket that he is unable to call User B. Where is the best place to start troubleshooting?

A. call manager at site AB. Phone AC. Phone BD. Voice gateway at Site BE. IP Phone A



QUESTION 10which command is used to find the layer 3 signalling is reached the PSTN Gateway?

A. sh isdn statusB. sh ccm-manager statusC. sh isdn q931D. sh gateway status

Correct Answer: C

Section: (none)Explanation

Explanation/Reference:http://www.cisco.com/en/US/tech/tk801/tk379/technologies_tech_note09186a0080093c1a.shtml

QUESTION 11Which device allows calls from SCCP phones in cucm to call sip registerd phones in call manager express

A. SIP trunkB. h323 trunkC. cisco unified border element (CUBE)D.


Explanation/Reference:http://www.networkworld.com/community/node/18048

QUESTION 12Which of the following are the options when preparing QOS report in CAR (choose two)?

A. route listB. hunt group/hunt listC. gateway endpointsD. IP Phones

Correct Answer: ACSection: (none)Explanation

Explanation/Reference:http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_1_2/ccmsrva/sacarrpt.html

QUESTION 13What is the configuration command to forward a call that comes to unregistered IP phone ?

A. forward allB. forward unregisteredC. (CFU) Call Forward unregisteredD.


Explanation/Reference:http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html#wp1161899

Call Forward Unregistered

The Call Forward Unregistered (CFU) feature allows you to forward a call to a different number if the directorynumber (DN) is not associated with a phone or if the associated phone is not registered to Cisco Unified CME.The CFU feature is very useful for wireless phone users when the wireless phone is out of the access point orphone shuts down automatically because of an automatic shutdown feature. The service is not available andthe call can be forwarded to the CFU destination. Any unregistered or floating DN can be forwarded using theCFU feature.

An unregistered DN indicates that none of its associated phones are registered to the Cisco Unified CME. Aregistered phone will become unregistered when the Cisco Unified CME sends an unregistration request orresponses to a phone's unregistration request. Cisco Unified CME sends an unregistration request under thefollowing circumstances:

–When the keepalive timer expires.

–When a user issues a reset or restart command on the phone.

–When an extension mobility (EM) user logs into the phone. (All DNs configured under the logout-profile areunregistered except for the shared ones that are associated with other registered phones.)

–When an EM user logs out of the phone. (All DNs configured under the user-profile are unregistered exceptfor the shared ones that are associated with other registered phones.)

QUESTION 14Which statement is true regarding the integration between CUPS and LDAP?

A. CUPS must be integrated with LDAPB. LDAP is mandatory if CUPC is usedC. LDAP is optional, but user search will not be availableD. LDAP is optional, but instant messaging will not be available



QUESTION 15What are the valid Cisco Unity Transfer Rules that you can enable? (select three)

A. Standard Transfer RuleB. Holiday Transfer RuleC. Closed Transfer RuleD. Alternate Transfer Rule

Correct Answer: ACDSection: (none)Explanation

Explanation/Reference:http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/assistant/ex/cuugasste070.html

Standard Transfer Rule

This transfer rule applies during the work hours that your Cisco Unity administrator specified for yourorganization, or in other situations when no other transfer rule is enabled. By design, the standard transfer rulecannot be disabled.

Alternate Transfer Rule

Enable this transfer rule to apply during a specific time period when you want to override the other transferrules. For example, you may want to route all your calls directly to voice mail while you are out of the office oryou may want to transfer your calls to a different extension if you are temporarily working from another location. As long as it is enabled, the alternate transfer rule overrides all other transfer rules.

Closed Transfer Rule

Enable this transfer rule if you want Cisco Unity to perform different transfer actions during the nonwork hoursthat your Cisco Unity administrator specified for your organization. (For example, you may want to route all yourcalls directly to voice mail during nonwork hours.) As long as it is enabled, the closed transfer rule overridesthe standard transfer rule during nonbusiness hours.

QUESTION 16How many unsuccessful login attempts to CCM before locked out?

A. 1B. 2C. 3D. 4



QUESTION 17The file format used in Cisco unified to import users.

A. .txtB. .csvC. .xlsD. .log



QUESTION 18Which device between CME (with SIP IP Phones) and CUCM (with SCCP IP Phones)

A. GatewayB. GatekeeperC. H323 trunk

D. Cisco Unified Border Element

Correct Answer: DSection: (none)Explanation


QUESTION 19what happens when a user associated with a device is deleted?

A. The user is removed, but the DN and the Device remains in the system B. The user is removed, and the DN and the Device also removed C. The user is removed, and the DN and the Device become orphan in the system D. The user is removed, and the DN and the Device are automatically assigned to other user E. The user is removed, and the DN and the Device are assigned to the administrator



QUESTION 20What is the difference between two types of qos..DIFFSERV AND INTSERV?

A.B.C.D.


Explanation/Reference:Chapter 6: Understanding the CME Dial-PlanThe IntServ model works through a method ofreservations(RSVP).DIFFServ the traffic is not absolutely guaranteed;everydevice to respond with a variety of QoS methods based on different traffic classes

QUESTION 21Drag and drop the characteristics of Voice and Data

Exhibit:

Select and Place:

Correct Answer:



http://cisco.sunderland.ac.uk/CISCO_CCNP/en_CCNP_BMSN_v5010/ch7/7_1_3/index.html

QUESTION 22Match the protocol description with protocol

Select and Place:

Correct Answer:



introducing cisco voice and unified communications · introducing cisco voice and unified...

Documents