MEDIA KIT

MIS

SIO

N

Franchise Business Review is the leading market research firm in the franchise industry specializing in franchisee satisfaction and performance.

WHO WE AREFranchise Business Review is the leading market research firm in the franchise industry specializing in franchisee satisfaction and performance. It’s our mission to identify and recognize the very best franchise opportunities in the market-place, while also helping good franchise companies—those truly committed to being great franchisors—achieve success.

FBR has worked with over 700 leading franchise brands— including Snap-on Tools, Jack in the Box, IHOP, ValPak, Sotheby’s International Realty, Applebee’s, Century 21, FASTSIGNS, 1-800-GOT-JUNK, The Maids, CertaPro Painters, and Wyndham Hotels, to name just a few.

WHO WE WORK WITHFranchise Companies — FBR’s benchmark assessment survey helps clearly identify key system strengths and challenges, and gives franchise operations teams actionable data to improve system performance. For leading franchise brands with outstanding franchisee satisfaction and engagement, FBR offers a host of recruitment-focused marketing solutions designed to help franchise companies attract new franchisee candidates, and facilitate their due diligence process.

Prospective Franchisees — FBR is the single largest source of independent franchise performance information in the industry. Today, any person considering investing in a franchise can access many free resources on the website www.FranchiseBusinessReview.com, including franchise indus-try reports, company-specific franchisee satisfaction reports, news, and other franchise-related content.

Third-Party Investors — Franchising is an attractive invest-ment sector for private equity firms, investment bankers, and other sophisticated investment groups. Additionally, community bankers and other traditional franchise lenders are under greater scrutiny today to back up their franchise investments with supporting due diligence. FBR’s research and benchmarking data are very well suited to meet the growing demand for franchise performance information.

• Leading market research firm specializing in franchisee satisfaction and performance

• Founded in 2005 by current CEO and managing partner Eric Stites

• Based in Portsmouth, New Hampshire

• Client list includes over 700 different franchise brands

• Over 200,000 franchisee satisfaction surveys completed since 2005

• Member of the International Franchise Association and a partner of the VetFran initiative

Quick Facts About Franchise Business Review

Photographs courtesy of TGA Premier Golf & Tennis and Just Between Friends.

SERV

ICES

SERVICESFranchise Business Review is the world leader in franchisee satisfaction, providing both operational and marketing value to our clients through these services:

Franchisee Satisfaction Research — FBR takes franchisee surveys to a higher level by providing more detailed report-ing and data segmentation, competitive benchmarking, and a long-term trend analysis. Our Franchisee Satisfaction Index helps benchmark a franchise’s performance against all other brands, or just companies within a given industry segment.

Validation Services — For franchise companies that have solid franchisee satisfaction ratings, FBR offers to promote the company’s franchisee satisfaction report online at www.FranchiseBusinessReview.com. This service also allows franchisors to invite franchisee candidates into a private website, where they have access to the full details of the survey report, and franchisee contact information. The primary value of this service is to help good franchise companies facilitate the franchise sales and validation process.

Lead Generation — By promoting FBR’s award-winning franchise concepts online, franchisors can receive franchise inquiries from prospective franchisee candidates. This service is offered on a cost-per-lead basis to clients.

Advertising — FBR offers various opportunities for franchise companies to further increase their exposure through both online and print advertising opportunities in special sector reports.

Customer Satisfaction — Customer loyalty is won or lost at the local unit level. Are you and your team delivering an exceptional brand experience? How loyal are your customers? ShareMyFeedback gives you the tools to capture the true customer experience and provide actionable data to help your team drive satisfaction, loyalty, sales and profits.

Our clients enjoy…

Continuous feedback from franchisees, customers, and candidates

Detailed reporting and industry benchmarking information

Actionable data to drive satisfaction improvements

Shared best practices to raise system performance

Photographs courtesy of G.I. Jobs Magazine © Collin Richie and Zoup!.

CLI

ENTS

CLIENTSFranchise Business Review has worked with more than 700 franchise companies from all industry segments. Below is just a sampling of the brands that have participated in our standard research or custom projects.

Aaron’s Sales & LeasingAnytime FitnessActionCOACHBrightStar HealthcareBruegger’sCentury 21 Real EstateCertaPro PaintersCheckers Drive-InColdwell BankerCulver’sThe Dwyer GroupEuropean Wax CenterFASTSIGNSFirehouse SubsThe Goddard SchoolHome Instead Senior CareThe Honeybaked Ham Co. Jack In the BoxJamba JuiceThe Learning ExperienceLiberty Tax ServiceMarco’s PizzaMathnasiumThe Melting PotMoran BrandsNathan’s FamousPapa Murphy’sPostal Annex+PostnetSandler TrainingService Brands

ServiceMaster CleanSir SpeedySnap-on ToolsSotheby’s InternationalSport ClipsTwo Men and a TruckUnishippersU.S. LawnsValPak Wild Birds UnlimitedYogurtland

TESTIMO

NIA

LSTHE BUZZ“We need to understand how our franchisees are feeling, and we want to hold ourselves to a higher standard. With Franchise Business Review, we are able to benchmark Snap-on against our past performance and hundreds of other systems as well. With the use of rapid continuous improvement, Franchise Business Review helps us improve our system.”

— Barrie Young, President, Sales and Franchising Snap-on Tools

“Prospective franchisees don’t have the opportunity to really know whether our franchisees are happy or not until they get to the validation stage, which is quite far into the process. The Franchise Business Review survey gives them a credible third-party response early on.”

— Chuck Lennon, President TeamLogic IT

“I use [the FBR survey] in the development process as our primary validation tool. We will not even send an FDD to a perspective candidate until they have reviewed the full FBR survey and we have discussed the results. It’s also a great opportunity to educate existing franchisees about tools and resources that are available to them.”

— Pat Perkinson, VP of Retail SalesWild Birds Unlimited

“We are honored and humbled with our results and truly appreciate Franchise Business Review’s assistance to continue raising the bar.”

— Mike Good, Retired President & CEOSotheby’s International Realty

“FBR’s approach, responsiveness, and deliverable result was ‘top-notch.’ And this is coming from someone with 20 years experience in assessments. If you are considering an evaluation this year, you can do no better than FBR.”

— Jim Canfield, CEORenaissance Executive Forums

“FBR is so comprehensive. It provides invaluable informa-tion from a third-party source that allows franchisees to air their honest feedback. It empowers them to “reach out and as a result have success.” To CEOs who say they’re already sending too much stuff to their franchisees, I’d say scale down the other emails, but send this out.”

— Jessica Coba, CEOEuropean Wax Center

“We’ve used every franchise portal known to man and by far the most qualified and serious leads come from Franchise Business Review.”

— Matt Haney, VP, Franchise DevelopmentPrecision Concrete Cutting

(Contact rate for FBR leads: 75%)

“FBR really gives us that independent third-party platform to evaluate objectively what’s going on in our network. We get a lot of information back about technology, communication, core values … We also add customized questions to see how they perceive specific programs and initiatives. It gives us the franchisees’ perspective that they would really only give to a third party.”

— Leann Reynolds, President Homewatch

“ It is irresponsible of a franchisor not to have their franchisees evaluate them. If we didn’t use Franchise Business Review, our core, purpose, and mission would all be fluff.”

— Melanie Bergeron, Chair Two Men & a Truck

REP

OR

TS

REPORTING ON THE BESTWhen it comes to selling franchises, it’s not easy standing out among the 2,500+ other franchise concepts in the U.S. Sure, YOU know what makes your brand better, but do prospective franchisees? How do you differentiate your great concept from all the so-so ones out there? How can you make yourself stand out as one of the very best?

That’s the very question we sought to answer in 2006 when Franchise Business Review started publishing its “Guide to Today’s Top Franchises” to accompany our annual list of franchisee satisfaction award-winners. We wanted to offer potential franchisees a better way to learn more about the top companies, and we wanted a better way for franchisors to get themselves in front of prospective franchisees.

Since then, that one “guide” has grown into six annual reports that not only feature the top franchise companies but also provide insight into the entire franchise buying experience with data from our research and interviews from leaders at the top brands. Our reports have become much more than award lists—they’re the go-to resource for savvy potential franchisees looking to make a smart, informed decision about buying a franchise.

With so many franchise opportunities out there, standing out among them is no easy task, but we make it a whole lot easier.

Two-Way Support: Interim Healthcare’s Margaret Beck PAGE 41

Franchise Business

2014

Ratings & Reviews of Today’s Top FranchisesREVIEW

GUIDE TO TODAY’S TOP FRANCHISES

SPECIAL REPORT:

Men in Kilts founder and franchisee Nicholas Brand

operates the Vancouver location.

Christian Brothers Automotive Franchisees Answer Higher Calling PAGE 27

A Look Inside Today’s Top Franchises PAGE 10

Trained to Care: FirstLight HomeCare’s Samuel Dan PAGE 15

Franchise Business

NOV 2013

Ratings & Reviews of Today’s Top FranchisesREVIEW

Steve Carey, U.S. Air Force Vet & CertaPro Franchisee

VETERANS & FRANCHISINGFranchisee Satisfaction Study

SPECIAL REPORT:

THE LIST: Top 100 Franchises For Vets Rated By Vets PAGE 6

Two TeamLogic IT Franchisees “Retire” Into Franchising PAGE 5

Franchise Business

FALL 2013

Ratings & Reviews of Today’s Top Franchises

THE LIST: Best of the Best Food Franchises PAGE 8

CHURROMANIA’s Bernardo Abend Finds Success with a Sweet Niche PAGE 17

REVIEW

TOP FOOD FRANCHISESFranchisee Satisfaction Study

SPECIAL REPORT:

From Friends to Franchisees: Black Bear Diner’s Tim Augustine & Burt Benepal PAGE 15

Long-time Detroit resident Nicole Wilski owns 6 Checkers restaurants in the Motor City and is in the process of opening 3 more

Franchise Business

SPRING 2013

Ratings & Reviews of Today’s Top Franchises

A Look Inside the Top Low-Cost Franchises PAGE 3

One’s Not Enough: Why FirstLight HomeCare’s Jason McGee Wants More PAGE 17

Booming Business: FocalPoint Coaching Top in Business Services PAGE 12

REVIEW

LOW-COST FRANCHISESToday’s Top Opportunities Under $100K

SPECIAL REPORT:

TOP 50 MULTI-UNIT FRANCHISES

SPECIAL REPORT:

Rated by today’s biggest and most successful franchisees

Franchise Business

SPRING 2013

Ratings & Reviews of Today’s Top Franchises

A Look Inside Today’s Top Multi-Unit Franchises PAGE 2

21 Years of Loyalty: Checkers and Rally’s Franchisee Alan Balen PAGE 10

The Maids Franchisee Mike Bjorn Talks Growth Plans PAGE 6

REVIEW

All of our latest reports are available at: www.FranchiseBusinessReview.com

Top Franchises Published: Q1

Veterans & Franchising Published: Q4

Top Food Franchises Published: Q3

Low-Cost Franchises Published: Q2

Top Multi-Unit Published: Q2

6 Reports per year focused on the top sectors in franchising

1,000 Downloads per month

10,000 Print Copies distributed at events throughout year

All print ad rates include 4-color process color. All dimensions are shown in inches, width by height.

SERVICES AND PRICING

PRINT AD SIZE FULL BLEED NON-BLEED COST

Full page 8.75 x 11.25 7.5 x 10 $3,500

Half page n/a 7.5 x 4.625 $2,000

1/3 block n/a 4.96 x 4.625 $1,500

1/3 vertical n/a 2.42 x 9.48 $1,500

PREFERRED AD PLACEMENT & SPECIALTY OFFERINGS

Inside Front/Back Cover or Back Cover*

8.75 x 11.25 7.5 x 10 $4,000

Premium Franchisee Profile* Q & A format plus highlight on cover $2,250

Franchisee Profile Q & A format $1,500

Marketplace/ Logo Upgrade**

Logo plus 100-120 word description (may be edited for space and/or clarity)

$1,500

PRINT AD FILE & DELIVERY SPECIFICATIONS

Franchisee Satisfaction • Benchmark Reports • Custom Research • Consulting Services • Consumer Satisfaction866.397.6680 | FranchiseBusinessReview.com

SERVICES

Franchisee Satisfaction Research: Call for custom quote

Validation Services: Call for custom quote

Lead Generation: $60 – $75 per lead

Advertising: Increase your exposure through online and print advertising opportunities in our special sector reports. View the editorial calendar for our reports at www.franchisebusinessreview.com/editorial-calendar.php. Print advertising rates, sizes and specifications on right.

Customer Satisfaction Measurement: Starting at $99 per location, plus setup fees.

Networking Opportunities: FBR offers several opportunities throughout the year for franchise professionals to network via web meetings, teleconferences, and in person. Please inquire for upcoming opportunities and pricing.

Custom Consultations: Each client has different goals and challenges. Contact us today to talk more about your specific needs and we can provide detailed options and pricing.

Visit www.franchisebusinessreview.com/tour to see sample reports and learn more about what we do.

866.397.6680 • info@franchisebusinessreview.com File format: Adobe PDF files version 6.0 or higher with fonts embedded is preferred.Resolution: High resolution (300 dpi) at actual size. Images from websites (screen resolution) are not accepted.Color mode: CMYK only (no Pantone or other spot colors). We are not responsible for color shifts during the conversion process if files are submitted differently.Proofs: Full color, 100% size, indicating crop and bleed should be provided. Advertiser accepts responsibility for any printing errors resulting from not providing proof. Note: Any file submitted that does not exactly match ad dimensions as above will be floated, resized and/or bordered at the editor’s discretion.

Submission: Include your name, contact information, ad size, preferred placement (if applicable) and report of insertion. For files under 5MB, compress (zip or stuff) and email to info@franchisebusinessreview.com (email to coordinate the transfer of larger files).Ad production: We encourage you to provide an ad of your own design but can assist with design, if necessary, for an hourly fee. Contact your client consultant for more information.Questions: Production questions should be sent to info@franchisebusinessreview.com or contact your client consultant.

Logos must be high resolution (300 dpi) .eps, .tif of .jpg*NOTE: These options are available on a first come, first serve basis — Only 2 companies per report. **LOGO UPGRADE: Not available in all reports.

PAGE TRIM SIZE: 8.5w x 11h SAFETY: All live matter NOT intended to trim should be positioned 0.25” in from all edges

MED

IA C

OV

ERA

GE MEDIA COVERAGE

Franchise Business Review’s special reports are distributed at national and regional industry conferences and referenced by hundreds of media outlets including The Wall Street Journal, Fox Small Business, CNBC, Bloomberg Businessweek, Franchise Update, Franchise Times, The New York Times, USA Today, and TheStreet.com.