mark junge cv english
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Mark Junge – mob: 2047 6624 – e-mail: [email protected] Page 1
Mark Junge April 2016
Address Kirsebærvænget 22, 3600 Frederikssund Mobile 2047 6624 Mail [email protected] Linkedin dk.linkedin.com/in/mark-junge-306744aa Nationality Danish Born 1965
Resume
I have more than 30 years of experience in various jobs in IT operations. Most people describe me as being very calm, which I do find being a great skill when I need to be in control, even in situations under heavy pressure. I am loyal and used to deal with people at several levels. I do reflect strategically and I am used to deal with even complex tasks. Prior solving new tasks I do think twice how they can be solved in the best and easiest way. I am being the person that when I discover a good idea, then I pick up the torch and develop the idea into a new level, making it useful and adding more value. I have no problem in taking responsibility and making decisions, when it is required. I am a part of IBM’s management team in operations and take the project manager’s role for larger and smaller projects. I am often the linchpin where I guide and help out solving smaller or bigger matters. I am always in a good mood, and I am easygoing in communicating with others.
Work experience
2005 – Today IBM, IT Service Provider Service Delivery Manager, 2012 – Today Customer facing role on Danish Defense – Service Management.
For the last 15 years I have had jobs which were customer facing roles. I am used having direct customer contact mostly on my own. It has been a natural task for me making notes from meetings and doing follow-ups on agreed activities, so deliverables were having the right quality and agreed deadlines were met.
In Problem Management, when it is necessary I am collecting facts and evidence for a Problem Report, including a Root Cause Analysis. In cooperation with the customer I am securing that the documented and agreed activities are implemented. In the daily operations I make sure that incidents are solved in the fastest and most smooth way as possible. When it is necessary I will keep the customer updated on progress and status of incidents, being
Mark Junge – mob: 2047 6624 – e-mail: [email protected] Page 2
the focal point with the responsibility for incidents are being solved. I am securing sufficient quality in incident registration and how they are solved, with a correct resolution, duration and reporting. I am creating and delivering the monthly report for the customer, including calculations of all SLA including availability. The report is at first being evaluated internally in IBM. I chair a meeting with the customer where we agree on incidents and their impact of the monthly service availability. I am responsible for the end-2-end process of having a monthly report, which is approved by the customer, and which I present at a meeting with the customer.
As Change Manager I evaluate all changes and their implementation plan, and nominate them for approval. I maintain a change plan providing the overall overview of changes in the environment. The last project I managed, were the yearly test of the Disaster Recovery capabilities on the Danish Defense. I was managing the project - from clarification of scope, planning of activities, lead the test and delivering the final test report. I did receive an award for managing this project.
Compliance Manager, 2011 – 2012. Capacity Delivery and Process manager, 2005 – 2011. Customer facing roles on AP Møller-Mærsk and Danske Bank. Team lead for Capacity Management. Managing cost takeout activities to IBMs International Delivery Centers. 1999 - 2004 Mærsk Data, IT Service Provider Service Level Manager and Capacity Manager. Customer facing role on AP Møller-Mærsk. 1998 - 1999 Palika, Software Distributor Product Manager for Database and Capacity Management solutions.
Presenting solutions in a presales function and supporting sold tools and solutions.
1986 - 1998 Alm. Brand, Insurance Database Administrator IDMS and Informix 1993 – 1998. Capacity Manager, Unix and Mainframe (MVS), 1989 – 1993. Operations planner, batch and 2. level support, 1987 – 1989. IT operator, managing the operational environment, 1986 – 1987. 1985 - 1986 Dansk EDB Regnecentrum, IT Service Provider. IT operator, managing the operational environment mainframe. 1983 - 1985 Horse groom, incl. 7 months in the USA.
Mark Junge – mob: 2047 6624 – e-mail: [email protected] Page 3
Education
1980 – 1983 Mathematic Physics high school (Studentereksamen, Stenhus - Holbæk) IT education ITIL V3 certified Coaching for managers Capacity Manager Database Administrator Advanced SAS programming
Volunteer
1992 – 2016 Board member in the local badminton club – head for sponsor committee 1990 – 1997 IT department member of work council (Alm. Brand) 1980 – 1985 Boy scout leader
IT and language skills
IT skills Office (Microsoft Office, Lotus Notes) IT Service Management Capacity planning Database Administrator Language Danish - native English – business level Swedish - fluent German and French - limited
Leisure
In my leisure time I have an interest in being active, playing badminton and golf. Being at home I am often taking care of the garden or enjoying being outdoors. I like to go for a wine tasting, especially Italian red wines, along with good friends. I spend time following horseracing from Sweden.