lydia - why is this app so great ?
TRANSCRIPT
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WHY IS THIS APP SO GREAT?
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5 YEARS AGO , ANYONE COULDALREADY REIMBURSE FRIENDS .
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OR MAKE A BANK TRANSFER .
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BUT LYDIA WON .
HOW?
THEIR PRODUCT IS AWESOME .PERIOD .
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WHAT DO PEOPLE THINK WHEN ITCOMES TO PAYING VIA AN APP?
1 . IS IT SECURE ?
2 . IS IT COMPLEX TO SETUP ?
3 . WHAT IF MY FRIENDS DON 'T USE IT ?
4 . WHAT IF I HAVE NO SIGNAL ?
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ONBOARDING
1 . THE USER FEELS SAFE
2 . AS EASY AS IT COULD BE .
3 . DON 'T STOP ME NOW
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1. THE USER FEELS SAFE
At every securitysensitive step, theapp great security is
recalled.
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2. EASY
Instead ofhaving to copy
his cardnumber, the
user can use hiscamera.
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2. EASY
When clicking on expiry dateor cryptogram, the keyboard isa numerical keyboard, instead
of a regular one.
No friction. No uselesskeyboard struggle.
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3. DON'T STOP ME NOW
After this short process, the user canaccess 95% of the app's capabilities.However, if he needs to send largeamounts of money, he'll need to
provide more details.
-> reduce friction for onboarding-> make the user love your app
-> ask him for more details if he needsextra features
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SEAMLESS
PAYMENT
1 . YOU CAN 'T MISS IT
2 . 6 CLICKS , 5 SECONDS
3 . INSTANT VALIDATION
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1. YOU CAN'T MISS IT
When opening theapp, you can't missthe start of thepayment process.
The core user path isHUGE.
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2. 6 CLICKS, 5 SECONDS
6 clicks max
How?
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2. 6 CLICKS, 5 SECONDS
1 click to pick theamount.
1 click to select eithercontact or professional.On click, it validates theamount and goes to
next screen.
No unnecessaryVALIDATE button!
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2. 6 CLICKS, 5 SECONDS
Most recent friends are alreadypreselected
Keyboard is already here for the userto type either name, email or phone
number
Up to 3 clicks to select friend (2letters, 1 click to select)
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2. 6 CLICKS, 5 SECONDS
1 click to "Pay"
And it's done!
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2. 6 CLICKS, 5 SECONDS
Takeaways:
- no validate button
- display the most likely results
- your core user path must be huge
- when the user has to type something,
show the keyboard and preselect the field!
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MEANWHILE.. .
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3. INSTANT VALIDATION
As soon as the last digit of theconfirmation code is typed, the
transaction is processed.
No network?
No problem. The transaction will beprocessed as soon as you get signal
back.
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PRODUCT
VIRALITY
1 . INVITE A FRIEND
2 . ASK A FRIEND
3 . SMART PARTNERSHIPS
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gets +1K users per day
How ?
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1. INVITE A FRIEND
Well... I spent it
If you reimburse a friend who didn't usethe app, Lydia gives you 1€.
The number of your"recruits" shows eachtime you open the
menu!
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2. ASK A FRIEND
Anyone can ask anyone to be paid on Lydia. If the userrequires a payment from someone who doesn't have theapp, he'll receive a text message with a link to install it.
Without knowing it, the user just promoted the app!
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3. SMART PARTNERSHIPS
Lydia has set smart partnershipswith some shops & bars. If youpay with Lydia, you get exclusive
discounts.
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YOU LIKED
THESE SLIDES?
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CHECK MY
PRESENTATION
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THANKS
Remi DuvouxFreelance Ruby on Rails developer - Product LoverFollow me on Twitter: @r_duvoux