Lorena D. Johnson4827 Billy Direct Lane, Lutz, FL 33559Phone #813-997-0728 / Email address: renn_johnson@yahoo.com

SUMMARY OF QUALIFICATIONS Strong Analytical and Organizational Skills Detail Oriented Management and Leadership experience Quick learner who can adapt to new responsibilities Excellent communication skills Effective at managing multiple tasks in a pressured environment Software Proficiencies: MS Word, Excel, PowerPoint, Outlook, Microsoft Publisher and

possess system development background using programming language such as C, Pascal and Visual Basics, and Lotus Notes.

Mindlance Inc. / Assignment: CitibankJanuary 26, 2017 - presentKYC Analyst

HSBC Mortgage Services, Inc. / HSBC Bank USA, N.A., Brandon, FL May 14, 2012 - January 27, 2017SR Foreclosure Review Specialist / Quality Assurance Specialist

Performed secondary reviews on accounts identified as Foreclosure eligible to ensure accuracy prior to final approval.

Made sure that procedure on loan review is in compliance of Nationwide Foreclosure Summary Report / State Regulations.

Tracked and report quality results to senior leadership. Provided feedback to representatives on quality metrics. Reviewed defaulted accounts to determine Foreclosure eligibility, ensuring all efforts

were made to help customer mitigate account prior to referring account to foreclosure. Made final decision to refer accounts to attorney to begin foreclosure proceedings or

suspend for additional efforts needed. Followed up and escalate suspended accounts to ensure accounts were remediated in a

timely manner. Identified and escalate troublesome accounts and procedure deficiencies to management

team resulting in procedure and process changes. Performed task assigned by management such as assisting other departments if needed

and completed projects from Disbursement Team / Remediation: Research of previous transactions, completed the trackers by providing reports of missing transactions and payments history.

Shapiro, Fishman & Gache, LLP, Tampa, FL / The LOGS Management Group LLCJuly 2009- May 08, 2012Team Lead / Legal Assistant

3 years worked with foreclosure process Prepared first legal documents such as Complaint, Lis Pendens, Summons, Mediation

Documents, Notice of Filings, Motions, and Proposed Orders Court Dockets – pulled and reviewed. Electronically filed Verified Complaint packages,

exhibits, motions, orders, notice of filings and summons to the Clerk of Courts Performed pacer reviews/bankruptcy searches and military searches Requested documents and fee approvals from client websites/referring systems (LPS,

Vendorscape, Lenstar, RealResolutions and Venture) Uploaded documents for verification via client websites or e-mail directly to Client Communicated with clients via email or telephone Performed other work-related duties as assigned and helping other departments if

needed. Directly supervised multiple employees in the department, carrying out responsibilities in

accordance with the Managers and Organization’s policies and applicable law. Trained employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Countrywide Financial Corp. / Bank of America Corporation

July 27, 2007 – May 1, 2009Collateral Analyst/ Operations Representative

Performed the daily audit, review, and input into Gems system of the collateral documents

Daily review and audit of the Original Collateral Files (Notes, Mortgage, AOM, and Title Documents)

Ensured that correct data from the loan file is accurately input into Gems to meet Division, Servicing, Company, and Investors purchase requirement.

Confirmed that all suspensions created by system resulting from data input are beyond our control prior to moving any suspended loan file on through the system

Ensured that all the files have complete and accurate original collateral package prior to purchase, and that each collateral purchase has been accurately copied and filed into the purchase file.

Performed other work-related duties as assigned such as training new people and helping other department if needed.

Experienced with Title Search; dealing with title company and transfers Process loans through computer system for both purchase and refinance

July 01, 2002 - March 10, 2006 – Moved from Philippines to United StatesWeb Browsers Corporation / Netopia Internet Café (Philippines)Branch Supervisor

Prepared daily sales report, monthly operation report, and other reports, which consists information that concerns the store.

Prepared cash summary at the end of the shift. Conducted Inventory and inventory report. Assisted customers in regards to their computer and internet searching problem. In-charged of sales deposit and petty cash replenishment. In-charged in the implementation of standard operating procedures. Answered phone call inquiries. Handled ten (10) staff and trainee students. Arrange business meetings for the manager and fix minimal problems concerning the

store.

VOLUNTEER WORK: James A. Haley Veterans Hospital - Volunteer / VA Nursing Home Feeding America / Feeding Tampa Bay JA / Junior Achievements

TRAININGS AND ACHIEVEMENTS: Received All Star Award for demonstrated excellence Maintained highest quality score in entire department averaging 100% Successfully passed Foreclosure Review Certification Promoted to Senior Foreclosure Review Specialist and Quality Control Specialist Identified and helped resolved process gaps to ensure highest level of accuracy and

maintain quality 2009 – 2012 Client Escalation Matrices / Procedures 2007 – 2008 Countrywide Financial Corporation for Beyond Excellence Award Feb. 10, 2009 Countrywide Financial Corp. / Bank of America Corporation for Time

Keeping Management / 6 Sigma Orientation January 20, 2009 Countrywide Financial Corp. / Bank of America Corporation

Customer Relation Training

EDUCATION: Associate in Science in Legal Justice / Paralegal 2014

Rasmussen College Associate in Computer Technology 2002

Systems Technology Institute / STI College (Philippines)

Nursing Assistant 2008MTC Technical Institute