lms innovation: gamification and mobile-first approach
TRANSCRIPT
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LMS Innovations: Gamification & the Mobile First Approach
Mohana Radhakrishnan
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Latest Advances in Gamification
Mobile First Learning Q&A
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Expertus Today
• HQ in Silicon Valley• Founded in 1998• Global Reach – US, Europe &
Asia
• 200+ Employees• Won Every Major LMS Award• Ranked #1 LMS of 2014
2013 Learning Technology Excellence
#1 LMS Ranking2014 Learning
Innovation Award
Virtual ClassroomGold Medal
Technology Innovation Learning Technology 2014 Learning Leader
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Gamification
• Buzzword in every organization• Questions in everyone’s mind• Starting place - where to start, how to
incorporate• Right choice - what to Gamify, when to
Gamify and how to Gamify• Should I start implementing hoping to
get some metrics to prove that it works
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Types of Gamification
• Structural Gamification• Game-Based Learning• Content Gamification
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Structural Gamification
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What is Structural Gamification
• Application of game elements to propel learners through content • No changes needed to learning content• Typical game elements • Rewards, PBLs (Points, Badges & Leaderboard)
• PBL applied to• Learning participation - registrations, completions• Social participation - rating, discussions, forums, sharing
• When to apply?• Creating organizational learning culture• Changing learning culture• From “push" (forced to learn) to “pull" (motivated to learn)
• Improve learning adoption in a group or business unit or geo
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How to Use Structural Gamification
•Reward participation, progress and social involvement•Develop professional mastery• Unlock advanced content•Achieve/enhance status• Results publicly visible• Extrinsic motivation• Currency to obtain physical goods or travel
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Leaderboards
Real life example:Video Arcade Games
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Points and Badges
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Use Case - Motivating through Rewards & Redemption Who• Large technology retail store chain• Large number of sales associates and high turnover rates• Large volume of technology products sold
What they needed to do• Community building + knowledge sharing within learning
environment• Network of mentors, subject matter experts, store leaders and
vendors
How• Built rewards and redemption program to• Create healthy competition among associates; more engaged in
learning; be prepared to answer any type of customer questions• Keep busy during lean hours/downtime; watching product
videos, contributing to discussion threads, completing required training on time
• Rewards - Earn points and redeem for fun/valued items
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Game-Based Learning
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Game-Based Learning
• Course/learning intervention designed as a game experience• Animations, video capture• Learners feel they are just playing a game, but at
the end have completed a training module• As game progresses, level of question complexity
changes so participants can master subject/concept
• Highest adoption rate because path is clear:• New technologies lower barriers and costs• Design/development skills readily available
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Learning Through Animated Content
Real life example:Airline safety videos
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Content Gamification
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Content Gamification
• Learning by applying game elements:• Goals, mission, objectives, challenges and role
play• Focus: Improving knowledge gain and increasing
knowledge retention• Fosters team building
• Adoption not yet widespread because:• Relatively high cost, lack of available skills• Need management buy-in
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Setting Game Goals and Results
• Goal provides a method of measuring quality of gamified interactions• Should be clear and visible – figuratively and literally
• Build-in success and failure scenarios• Success – Easily understood and final goal• Failure – Explore what it means – valued approach• Players enjoy failures in a game• Or at least use them to progress
• Idea of failure is part of game ethos• No one expects to successfully navigate and win the first
time• People do expect to fail; often look forward to lessons
learned during failure recovery process
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Example - Content Gamification
Real life example:Scrabble; Candy Crush, Angry Birds
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Mobile-First Learning
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Mobile-First Learning
• Moving to Mobile-First • Key Mobility Trends That Impact Learning• Best Practices• How to Deal with Legacy Content
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The Great Debate – Responsive Design vs. Native App
Responsive Design Native App
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Moving to Mobile First
MOBIE FIRST
Inception
• Unmanaged Personal devices
• Security• Content is not
Mobile
Managing Devices
• BYOD Policy• Control devices• MDM• Device lifecycle• Cloud file
sharing
Apps & Content
• MAM• Content
security• App
Distribution
Business Apps
• Mobile app development
• Enterprise App Stores
• App lifecycle• Building mobile
strategy
Mobile Enterprise
• Mobile strategy• Holistic mobile
management• EMM• Mobile Learning
© 2014 Aragon Research Inc. All Rights Reserved.
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
Five Phases of Enterprise Mobility
MOBILE FIRST
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Mobile-First: Simplify the Business Process
Task Specific Easy to Use
Regular Updates
Short Development
Cycle
App
© 2014 Aragon Research Inc. All Rights Reserved.
MultipurposeMobile Computers
MicroappA
CheckScanner
ElectronicMagazine
MicroappB
MicroappC
NavigationSystem
MicroappD
RemoteControl
App Personality – New Use Cases
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Key Trends for Mobile Learning
• Presence Sensing – GPS technology• Mobile evaluations• Contact sharing and social tools• Actionable analytics• Personalized dashboards• Offline content
• Mobile-ready content
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Dealing with Legacy ContentCourseware
Inventory
Course Assessment
Mobile Dev Tools
Prototype Review
Storyboard Course
Launch and Go
Continuous Process
Usage and Demand
Pick tools for Mobile Course Development
What does the App or Course do? Convert to smaller chunks
Does it have the right screens?
LMS Integration
Regular Updates
Mission Critical?
Old and Tired Courses?
© 2014 Aragon Research Inc. All Rights Reserved.
MOBILIZE
Leave it
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ExpertusONE Mobile
For the Learner• True Offline Sync for More than Just SCORM Content• Seamless Learning Experience Across any Device • Advanced Video Streaming Experience and Support
For the Instructor • Presence Sensing• Mobile Evaluations• Classroom Collaboration Tools and Social Learning For the Manager • Enhanced Manager Workflow Dashboards• Easy-Compliance Monitoring• Mobile Reporting
Learn anytime, anywhere, on any Android or Apple iOS device
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Thank You!