leadership lessons from a reformed control freak

Copyright (c) 2014. Brian Smith-PLD

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ENHANCING LIVES & TRANSFORMING LEADERSHIP

The Art of Managing & Leading in the 21st Century


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Todays Agenda

The Art of Managing & Leading in the 21st Century

Connecting Communicating Educating Delegating


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Managing or Leading ?

Worth Remembering …

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader” – John Quincy Adams


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Attitude is Everything

What’s Your WIIFM?


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Connecting


“A common core of personal and social abilities has proven to be the key ingredient in people’s success: Emotional intelligence.” – Daniel Goleman


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Different Strokes

One Piece of The Puzzle


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Styles of Behaviour Dominant

Interactive / Interpersonal

Steadiness

Conscientious


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Question?

If I managed and interacted with you in a style that you liked – a style that you identified with - would it make for a more enjoyable experience for you?


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Different is Just Different

There are no good or bad styles All styles have strengths and areas of opportunity

for growth All styles can be more or less effective depending

on how you are able to modify your behavior. A strength over used can become a weakness.


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Play to Strengths


“The task of a leader is not to change human beings. The task is to multiply performance capacity of the whole by putting to use whatever strength, whatever health, whatever aspiration there is in individuals.” – Peter F. Drucker


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Connecting Realities

People like to work with people they like Take time to know your people, their hobbies,

likes and dislikes and build those all important relationships. Relationships lead to trust.

You need your people a great deal more then they need you – build collaborative teams.


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Communicating


“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw


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Question?

What skill or key characteristics does it take to be a good communicator?


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Communicating Realities

You cannot not communicate Whenever contact is made,

communication occurs Meanings are in the way people behave,

not in what they say.


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Effective Communication

Check your non-verbal cues. Do they invite communication?

Read and analyze the listener’s non-verbal cues. Ask questions to clear up any discrepancies between what was said – and what you heard.

Know the receiver’s natural communicating and listening style and adjust your style to suite theirs.


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Active Listening


“I listen to understand not necessarily to agree.” - Dale Carnegie


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Question?

What gets in the way of being a good listener? What are some of the barriers to Active Listening?


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Listening Realities

Humans have the ability to listen at a rate of 125 to 150 words per minute.

Humans have the ability to speak at a rate of 250 to 350 words per minute.

That means humans have the ability to tune-out some 100 words per minute.

(Dr. Ralph Nichols, Are you Listening)


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Active Listening

Give the speaker your undivided attention. Take notes if appropriate. Remain neutral. Avoid giving advice,

agreeing or disagreeing or criticizing. Do not interrupt


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Educating

Worth Remembering …“If you think education is expensive – try ignorance” - Derek Bok


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Teachable Moment


“The only thing common about common sense is that it’s not very common amongst most people. Common sense is not common behavior.”


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Learning Styles

What is your learning style?

1. Auditory Learner – Learns by hearing2. Visual Learner – Learns by watching 3. Hands-On Learner – Learns by doing


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Four-Step Model Step One: Set the proper conditions and

environment for learning Step Two: Demonstrate the task. Break

it down into little steps. Step Three: Let them do the task while

you observe and give words of encouragement.

Step Four: Let them continue doing the task. Be sure to check in later to see how they are doing.


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Positive Feedback


“There is nothing constructive about criticism. You cannot lure an employee into creativity, although you can avoid their dissatisfaction with the way you treat them.” – Frederick Herzberg


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Educating Realities

Adults can learn new things Adults can learn when conditions are

right Adults prefer to learn in small bites, but

only if and when they need to. Make it relevant


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Delegating


“In the digital age you need to make knowledge workers out of every employee possible.” – Bill Gates


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Question?

What gets in the way of delegating tasks to others more often?


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8-Steps to Delegation 1. Decide what you want to delegate 2. Decide who to delegate it to 3. Create a “Teachable Moment”4. Ask questions - confirm learning 5. Monitor their performance 6. Keep lines of communication open 7. Hold the person accountable for results 8. Praise performance often


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Give Up Control


“If you fail to delegate you are robbing your people of their opportunity to grow. Resist the urge to “Micro-Manage”. You have to give up control to get control.” - Brian Smith


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Delegating Realities

Feed “Achievers” maintain “Sustainers” Resist the urge to “Micro-Manage” Don’t get caught up on the process –

Results are the only thing that matters


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Generational Divide

For the first time in our life time we have the potential of working with 4 different generations in the same workplace. Each generation communicates and interacts differently. And each generation is motivated by different things.


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Baby Boomers – Me Gen

Born between 1946 - 1964 Implement their best ideas Show respect for years of service Tap into their knowledge and experience Recognize achievements


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Gen X – The Forgotten

Born between 1965 - 1979 Provide opportunities to learn new skills Flexible working schedule Work from home Adopt a “Coaching” style


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Gen Y – The Millennials

Born between 1980 - 2000 Provide structure, leadership, guidance Encourage team work Provide work / life balance Take the time to listen – really listen


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Gen Z – Connected

Born between 1996 - 2004 Flexible schedule Balanced lifestyle Interesting, meaningful work Crave immediate feedback


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Focus on People

“One of the most important things about being a good manager or leader is to rule with a heart. You have to know the business, but you also have to know what’s at the heart of business and that’s people” – Oprah Winfrey


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Let’s Get FOCUSED ©

Friendly – Establish relationships

Observant – Help those in need

Confident / Competent - Know what you know

Understanding – See it from their point of view

Sincere – Be genuine – Show them you care

Energized – Enthusiasm is contagious

Dependable – Do what you say you’re going to do


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Thank You

Brian Smith – Power Link DynamicsPhone: 613.323.4470Email: [email protected]: http://briansmithpld.comFacebook: www.facebook.com/briansmithpldTwitter:: http://twitter.com/briansmithpldLinkedin: http://ca.linkedin.com/in/briansmithpld

Are you or someone you know looking for a keynote speaker who can deliver an entertaining and informative presentation on a variety of soft-skills topics? Contact me – Let’s talk

leadership lessons from a reformed control freak

Self Improvement

brian smithpld

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