Updated 8/2/17 for Version 6.2

Technical Issue Technical Issue Technical Issue Technical Issue Checking CompatibilityChecking CompatibilityChecking CompatibilityChecking Compatibility

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If you find that you are not able to utilize the drop down features

of MCtime, it is most likely a compatibility and trusted sites issue.

From Internet Explorer, Tools tab, these are the steps to

troubleshoot the problem. If after following these steps, you still

are unable to navigate MCtime, please contact the Help Desk at

240-777-2828.

Step 1 – Verify the Compatibility View Settings

Updated 8/2/17 for Version 6.2

Technical Technical Technical Technical Issue Issue Issue Issue Verify Trusted SitesVerify Trusted SitesVerify Trusted SitesVerify Trusted Sites

Page 2Page 2Page 2Page 2 Questions? Contact the IT Help Desk at x7-2828 or MCtime@montgomerycountymd.gov

Step 2 – Verify Trusted Sites

Confirm both websites URLs

are in the Trusted Sites,

if not add.

Updated 8/2/17 for Version 6.2

Technical Issue Technical Issue Technical Issue Technical Issue Manage AddManage AddManage AddManage Add----OnsOnsOnsOns

Page 2Page 2Page 2Page 2 Questions? Contact the IT Help Desk at x7-2828 or MCtime@montgomerycountymd.gov

Step 3 – Manage Add-Ons

If Disabled, select Enable button; then Close.

You may need to close and reopen a new browser.