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Officers of SIG (including Chairperson) Jim Spohrer (Chair-IBM)Haluk Demirkan (Vice Chair, ASU)Ralph Badinelli, Virgina Tech (Secretary)Louis Freund, SJSU (Treasurer)

Education & Research SIG

draft 1Dec 2, 2012

ISSIP

Education & Research SIG

Mission

Increase quantity and quality of service science related educational materials, courses and degree programs as well as open data sets for service systems research, to increase the number of T-shaped service innovators globally.

This mission needs to align with the ISSIP’s mission that is “To Promote Service Innovations For Our Interconnected World”

Goal(s)

The goal of ISSIP Special Interest Group (SIG) Education & Research is to provide an international forum in which interdisciplinary professionals, researchers and educators in service science and innovation can discuss, develop and promote theory-, policy- and practice-related issues and opportunities, can exchange ideas, tools, techniques, processes and applications for education and research, and can have life-long learning and growth opportunities, both locally and globally.

Overall we are dedicated to promoting excellence in service science and innovation education, research and practice. 2

ISSIP

Professional development (e.g. career paths) Help members measure their T-Shaped-ness , and have access to a network to both help them

develop more depth and more breadth through interactions with ISSIP members from related professional associations, their conference, publications.

Teaching Service Science (e.g. T-shapes, Levels, Domains, Sectors, aka cultures, disciplines, systems) Education (e.g. diverse life-long learning)

Survey of programs worldwide, course, degrees, etc. and make this available on the website. Education Transformation as a Service System (e.g. Coursera) http://www.americanprogress.org/issues/higher-education/report/2012/08/13/11972/a-service-science-perspective-on-

higher-education/ http://www.americanprogress.org/issues/labor/report/2011/02/08/9034/disrupting-college/ http://www.nap.edu/catalog.php?record_id=13417

Research (e.g. open data sets and analytics) Research For Service Education (e.g. open data sets for research & education of types of service

systems, case studies, simulations) e.g. http://service-science.info/archives/21 Practice (e.g. technical standards and tools)

A service innovation standards agenda, and list of top X service system modeling and design tools/methods.

Policy (e.g. innovativeness, security, sustainability, resiliency of service systems.) Identify technology and public policy programs at top universities, as well as economic and policy

research centers globally (OECD) who are driving service innovation policy agenda. 3

Education & Research SIGScope/Focus Areas

ISSIP

Community development (e.g. finding supporters & followers, development of ideas) Develop a communication plan Make arrangements for members to introduce themselves and their service orientation Develop SIG Mission Statement, goal, objectives etc. by December 31, 2012

Professional development (e.g. career paths) Develop a Diagnostic tool for members to measure their T-Shapedness with first draft

available by August 1, 2013 Develop one instructor led professional training module by end of Q2 2013

Education (e.g. diverse life-long learning) Survey of at least 5 programs worldwide, course, degrees, etc. and make this available on the

website by Dec 31, 2013 Develop Massive Online Open Course (MOOC) for people to learn service science (service,

service innovation, T-shaped innovators, etc.) Research (e.g. open data sets and analytics)

Survey the existing state of service system open data sets (by sectors and regions) to promote more research (for different types of service systems for research and education/case studies/simulations)

Develop a grand challenge research agenda. Practice (e.g. technical standards and tools)

A service innovation standards agenda, and list of top X service system modeling and design tools/methods.

P li ( i ti it t i bilit ili f i t )

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Education & Research SIGObjectives for community development, knowledge co-creation & co-dissemination

ISSIP

Communication management for community development

Plan for development of mission statement, goal, objectives etc.

Plans for knowledge development & dissemination? >>>>>>>>>>

>>>>>>>>>>

>>>>>>>>>>

SIG White Paper

SIG workshop/conference sessions

SIG Wiki

SIG newsletter/blog

Education Survey

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Title SIG/ChapterProjects/Activities

ISSIPEducation & Research SIGProjects/Activities/Plan of Actions/Resources

Weekly or Bi-weekly calls established

ISSIP President/ED invited the calls

Has a plan for publishing a SIG newsletter been developed?

Plan for a SIG session in any conference/workshop/symposium (2013) Initial target conferences included T-shaped Summit MSU-2013, and AIS-2013

Chicago, HSSE-2014 Krakow

Survey Monkey of existing service science related courses

Communication material to share on ISSIP SIG Wiki

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ISSIPEducation & ResearchReport of Actions/Accomplishments - as of Nov 12, 2012

Weekly calls of core team

Notes from calls available at ISSIP.org (SIG Wiki)

Ralph Badinelli’s survey distributed to core

Plans for deep dives Lou Freund’s SJSU Service Engineer IE Bachelor (done)

Five more weeks scheduled

Plans for conferences and publications developing (AMCIS, HSSE-2014, T-shape Summit at MSU, etc.)

Plans for expanding SIG membership in stages discussed

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ISSIPEducation & Research SIGMembers

Current Members

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Bill Hefley, University of PittsburghDianne Fodell, IBMHaluk Demirkan, ASUHunter Hastings, Hult International Business SchoolJeff Saperstein, Hult International Business SchoolJim Spohrer, IBM (Chair)Les Johnson, The University of MelbourneLouis Freund, SJSUMark Anderson, Former IBM New ZealandNiels Feldmann, IBMPedro Mendes, Virginia TechRalph Badinelli, Virgina TechRoland Padilla, The University of MelbourneSimon Milton, The University of MelbourneWendy Murphy, IBM

New members are invited continuously