EUM/GES/VWG/11/1578

Issue 1

04/07/11

Niklas Sinander

Enterprise Information Manager

Intranet Projects

Dos and Don’ts

EUM/GES/VWG/11/1578

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EUMETSAT

Mission Monitoring weather and climate from space 24/7 hours a day, 365 days a year International organisation 550 employees 30+ nationalities Darmstadt, Germany

EUM/GES/VWG/11/1578

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agenda

issues

approach

dos and don’ts

some major challenges

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issues

Difficult to find information

Information in different systems

Cumbersome to contribute

Static content

No or little sharing of information

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approach

Quick fix

or

Full blown

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the quick fix

Address only the main pain points Re-organise information

Improve access to information in other systems

Upgrade cumbersome contribution tool

Tell contributors to update their areas

Do not involve the users

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the full blown approach

Holistic view

Vision

Define objectives

Gather needs

Aggregate and Analyse

Define scope

Project set-up

Execute and deliver!

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vision

"better fulfill the user and organisation needs"

“intranet shall be the main tool for communication”

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define objectives

Support to Work

Efficient tool which helps employees in their work

Effective Communication Informing the employees at EUMETSAT

Interactive Working Area A living intranet for sharing work related information

Employee Space Settle in and live section on Intranet

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gather needs

Existing ICT Survey results

User workshops

• What’s good

• What’s bad

• What’s missing

Seeding ideas

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thinklet

If I would have asked my customers what they wanted, they would have answered: Faster horses

Henry Ford

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aggregate and analyse

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define scope

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project set up

Project

Content

Project Team

System

User Ref Group

Contributors

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project execution

Traditional waterfall

Phase 1 Platform

Integration with other systems

Wiki (originally phase 2)

Phase 2 Intranet Messaging

Discussion Forum

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time line

2006 2007 2008 2009

Initial discussion

User Workshops

Project Kick Off

Phase 1 delivered

Phase 2 delivered

Follow Up releases

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some project data

Project

Management,

650

Definition, 780

Design, 440

Implementation,

3000

Verification, 1150

Deployment, 100

Total: 6120 man hours

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dos and don’ts

What went well

What could have been done differently

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what went well – Do

Define a vision and plan how to achieve it

Get buy in from management

Put a governance structure for the intranet in place

Gather needs – not requirements

Involve users in different phases

Consider COTS, Open source and inhouse mix

Define Big bang or smaller increments

Communicate and create awareness

Provide training

Provide Intranet introduction for all new personnel

Allow for user concerns and address it

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what could have been done differently - Don’t

exclude content from the project

define the information architecture in isolation

have too high expectations on users using the intranet for user to user interactions

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some major challenges

Which problems do you try to solve?

Does a strategy and/or objectives exist?

Management buy in?

Expectations – main stakeholders, users, … ?

Need for Governance – project and operational?

Scope?

Waterfall or agile?

User involvement?

Life after the project?

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