Human Human RelationsRelations

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BusinessBusiness

What is Human Relations?

The social and interpersonal relations between human beings

A course, study, or program designed to develop better interpersonal and intergroup adjustments

RELATIONSHIP MANAGEMENT

ARE YOU A RELATIONSHIP MANAGER?

ARE YOU MANAGED BY RELATIONSHIPS?

IN ANY HUMAN RELATIONSHIP, DO YOU DETERMINE IF YOU ARE GOING TO BE THE MANAGER OR THE MANAGEE?

Human Relations in Human Relations in business is another aspect business is another aspect

of relationship of relationship management!!management!!

What are the key aspects of Positive Human Relations/Relationship Management? TRUST

RESPECT

FAITH

What impacts the development of TRUST?

First impressions (Perceptions/Attitudes)

Communications Personal Interest Sincerity Competence Common Vision – Similar Goals Opportunity

What impacts the development of RESPECT?

BehaviorOrganizational Performance

AssertivenessConflict ResolutionDependability

What impacts FAITH?ALL OF THE ABOVE!!!

WHAT IS THE TEST OF THE QUALITY OF A

BUSINESS RELATIONSHIP?

When the Team or When the Team or Individual performs Individual performs

to meet your to meet your expectations and expectations and goals rather than goals rather than

the organizations!!!the organizations!!!