SURESH SRINIVASANsuresh@mybskool.com08754599121

THE FOLLOWING WILL BE COVERED –TOPICS –THE FOLLOWING WILL BE COVERED –TOPICS –How To :How To :

1. Be a good communicator 2. Communicate effectively 3. Listen strategically 4. Win people’s cooperation 5. Negotiate 6. Give feedback 7. Deal with criticism 8. Keep discussions from turning into

arguments 04/10/23 SURESH SRINIVASAN 2

THE FOLLOWING WILL BE COVERED –TOPICS –How THE FOLLOWING WILL BE COVERED –TOPICS –How To :To :

9. Resolve conflict 10. Present 11. Use e-mail properly 12. Use voice mail effectively 13. Telephone effectively 14. Use your voice effectively 15. Have an effective meeting 16. Have an effective brainstorming

session 17. Final Tips

04/10/23 SURESH SRINIVASAN 3

. Give full attention to people while they are talking to you.

· Encourage other people to talk, and ask appropriate questions.

· Present your ideas so that others are receptive to your point of view.

· Treat people fairly and let others know how you want to be treated.

04/10/23 SURESH SRINIVASAN 4

· Value teamwork and know how to build cooperation and commitment.

· Show respect for people’s ideas and feelings, even when you disagree with them.

· Accept differences and conflict as a normal part of any work environment, and

know how to address them constructively.04/10/23 SURESH SRINIVASAN 5

.Strive to understand other people and to be empathetic.

· Be open to negative feedback, and communicate difficult truths in a respectful way.

· Be able to easily win people’s trust and respect.

· Check to make sure you have understood what other people are trying to communicate.04/10/23 SURESH SRINIVASAN 6

· Be confident and at ease giving a presentation.

· Avoid making absolutist judgments about people (e.g. “He/she is always that way.”)

· Follow through on your commitments.

· Be able to work with people you have difficulties with without becoming negative yourself.04/10/23 SURESH SRINIVASAN 7

ConnectConnect o Establish rapport with people o Pay attention to people’s facial expressions,

body language, and tone of voice. o See things from the other person’s point of

view. o Adjust your communication style to match

theirs. o Avoid criticizing, making negative judgments,

or saying that the other person is wrong. o Show interest in the other person’s interests

and concerns.

04/10/23 SURESH SRINIVASAN 8

ListenListen o Encourage people to talk. o Show your willingness to listen. Minimize

distractions. Attend TO the other person with your whole body (your body language, eyes, facial expressions).

Nod your head and give verbal cues to communicate that you are paying attention.

o Ask open-ended questions. o Listen to what people are trying to

communicate, not just to what they are saying. Listen to their emotions. Listen also to what they want.

o Check to make sure you understand. Use your own words to reflect what you have heard and noticed.

04/10/23 SURESH SRINIVASAN 9

CommunicateCommunicate o Speak with sincerity and conviction. o Be sensitive to other people’s

communication style. o Know what you want to accomplish. Do

you want people to understand your position? Lend their support? Approve your request?

o Listen at least as much as you talk. o Attune what you say with how you say it.

Keep your message fitting with your tone of voice, facial expression, and body language.

04/10/23 SURESH SRINIVASAN 10

SpeakSpeak o Project confidence. o Connect with your audience. o Know what you want to accomplish. Do

you want people to understand your position? Lend their support? Approve your request?

o Keep it short and simple. Most communication can accomplish only one objective, develop three main points, and hold people’s attention only so long.

o Ask for feedback; was the message understood.

04/10/23 SURESH SRINIVASAN 11

HOW TO - Listen Strategically We can communicate on one or all of We can communicate on one or all of

four different levels at any given four different levels at any given time:time:

1. 1. FactsFacts 2. 2. MeaningMeaning 3. 3. FeelingsFeelings 4. 4. IntentionIntention

04/10/23 SURESH SRINIVASAN 12

““The house is burning” is a simple, The house is burning” is a simple, straight-forward statement. But those straight-forward statement. But those four words depending on how they are four words depending on how they are said – may mean:said – may mean:

· “A residential structure is being · “A residential structure is being consumed by flames.” (Facts)consumed by flames.” (Facts)

· “The house we are in is on fire.” · “The house we are in is on fire.” (Meaning)(Meaning)

· “Ahhhhh!!!!!!” (Feelings)· “Ahhhhh!!!!!!” (Feelings)

· “Run for your life.” (Intention)· “Run for your life.” (Intention)04/10/23 SURESH SRINIVASAN 13

Sometimes we do not Sometimes we do not understand understand other people other people because we are because we are not not listeninglistening, or we are , or we are not listening wellnot listening well. . We are destructed or simply are not We are destructed or simply are not paying attentionpaying attention. But sometimes we . But sometimes we do not do not understandunderstand them because we them because we are are not hearing not hearing what they want to what they want to communicate. communicate. We are not We are not listeninglistening to to the right level. We may hear the the right level. We may hear the factsfacts for example but miss the for example but miss the feelings.feelings.

04/10/23 SURESH SRINIVASAN 14

LEVEL # 1 THE FACTSLEVEL # 1 THE FACTSPeople want to : Convey InformationYour task is to : Listen to details

and clarifyYou need to ask : “Who?” “What?”

“Where?” “Why?” “When?”“How?” Your goal Your goal : : Picture the

situation as the person is describing it

04/10/23 SURESH SRINIVASAN 15

LEVEL # 2: MEANINGLEVEL # 2: MEANINGPeople want to :Make themselves

understoodYour task is to :Listen to the big picture,

summarize and paraphraseYou need to ask :“Am I understanding you

correctly?” “Is this what you are getting at?”

Your goal is to :Understand what the person means, and make the other

person feel understood04/10/23 SURESH SRINIVASAN 16

LEVEL # 3 : FEELINGSLEVEL # 3 : FEELINGS People want to : Connect on People want to : Connect on

emotional levelemotional level Your task is to : Listen with Your task is to : Listen with

empathy, pay empathy, pay attention attention to body to body language language and tone of and tone of voice voice

You need to ask : “How does it make You need to ask : “How does it make you you feel?” “It sounds feel?” “It sounds to me to me like you are like you are feeling …”feeling …”

Your goal is to Your goal is to :Recognize how the :Recognize how the person is person is feeling and feeling and make the other make the other person feel connectedperson feel connected

04/10/23 SURESH SRINIVASAN 17

LEVEL # 4 : FEELINGSLEVEL # 4 : FEELINGS People want to :Get their needs People want to :Get their needs

metmet Your task is to :Listen to wants Your task is to :Listen to wants

and and needs, focus needs, focus on on solutions, action solutions, action

steps and steps and outcomesoutcomes

You need to ask :“What do you You need to ask :“What do you want to want to have have happen?” “What happen?” “What would help you in this would help you in this situation?” “What can situation?” “What can you/we do about it?” you/we do about it?”

Your goal is to :Know what the Your goal is to :Know what the person person wants to achieve wants to achieve

04/10/23 SURESH SRINIVASAN 18

1. Make people feel understood. Spend less time trying to make people understand what

you want, and more time making them feel understood. In an ideal world people might make decisions,

commitments and judgments based on logic and sound reasoning.

2. Find common ground Show people how their needs, values and dreams mesh

with yours. To do so, you have to understand their values and concerns. See things from their point of view.

Be sympathetic with their feelings. 3. Listen. Listening is the best way to make people feel

understood and at the same time to find common ground. Ask open-ended question

04/10/23 SURESH SRINIVASAN 19

4. Do not argue. The person you defeat in an argument today may be

the person whose cooperation you need tomorrow. Arguments make people stake out positions and defend them. Most of the time, when you win an argument, you lose an ally.

5. Care about the people you want to influence. If you are concerned about the people you are

trying to win over, They will give you the benefit of the doubt and they will want to cooperate.

6. Be open for other’s ideas. Do not try to impose your ideas on others only.

Listen to and value the ideas of the people that work for you or with whom you work together. Be open minded and feel confident with sharing the ideas with others.

04/10/23 SURESH SRINIVASAN 20

7. Help people believe the change is possible.

People often know, although they will not often admit, that they need to change. Show them a better way, but more importantly convince them that the change is possible. Do not just give them a solution but offer them confidence.

8. Time your request well. There is a time and season for

everything, especially for asking for support. Look for “moments of influence", times when they feel capable and confident, and make your best case then.

04/10/23 SURESH SRINIVASAN 21

What were the 4 Topics covered today???What were the 4 Topics covered today???

Give 4 points on How to be a Good Give 4 points on How to be a Good Communicator ??Communicator ??

Give 3 points on How to Communicate Give 3 points on How to Communicate Effectively???Effectively???

Give the FOUR MAIN Points on How to Listen Give the FOUR MAIN Points on How to Listen Effectively???Effectively???

Give 3 points on How to Win People’s Co-Give 3 points on How to Win People’s Co-operation???operation???

04/10/23 SURESH SRINIVASAN 22

04/10/23 SURESH SRINIVASAN 23

HOWHOWTOTO

COMMUNICATE COMMUNICATE EFFECTIVELYEFFECTIVELY

PART –II NEXT PART –II NEXT WEEKWEEK

suresh@mybskool.comPlease post your Please post your

feedbackfeedbackTHANKSTHANKS

www.myBskool.cowww.myBskool.comm