gsummit sf 2014 - gamification as a strategy by ankit shah @ankitashah
TRANSCRIPT
INDUSTRIAL AGE
INFORMATION AGE
CONNECTED AGE
OLD WORLD vs. NEW WORLD
RESPONSIVENESS
EFFICIENCY
VS
THE RESPONSIVEORGANIZATION
UN-LEARNTHE PAST
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
RESPONSIVENESS
Planning
Control
Secrecy
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
Planning
Control
Secrecy
Experimentation
Autonomy
Transparency
RESPONSIVENESS
A COMMON PROBLEM…
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
HACK DAY
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATION LEADERSHIPCUSTOMER
SERVICE
CUSTOMERSERVICE
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
TRANSFORMATION
CHALLENGING
IS
Build a coalition Communicate Experiment
DRIVE TRANSFORMATION
INDUSTRIAL AGE
INFORMATION AGE
CONNECTED AGE