what is ip cloud telephony

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WHAT is IP based Cloud TELEPHONY?Next generation communication technology for business

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• Is it something like VoIP(Skype)?• It is data center?• But without TELCO’s , how can any anyone manage & do analytics on my business call?

Lets first understand basic IP PBX solution

What is IP Cloud telephony??

Understand Legacy PBX & IP Telephony

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Used in countries, where IP Telephony is permitted for businesses by Telecom regulatory

What is required to set up legacy IP PBX

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To Set up normal IP PBX any organization need

• A dedicated PRI line or broadband line from ITSP• PRI Server & card• IP PBX Box• Switch• Router

ITSP: Internet telephone service provider or broadband service provider

What is PRI

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• PRI is the standard for providing telecommunication services to offices.• It’s physical line terminating on the customer PBX• It is based T-carrier (T1) line in the US and Canada, and E-carrier (E1)

line in Europe. • The T1 line consists of 24 channels, while an E1 has 32.• 24 channels means a PRI line can simultaneously receive/send 24 calls, but

only 23 of these channels is used to carry the voice calls and 1 channel for signaling.• A PRI Card / Interface is required to terminate the PRI circuit on the PBX.

Understand Legacy IVR

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If you want to have an IVR , basic requirement• Complete IP PBX Solution, shown in slide 3• Application server• IVR server.

Understand Legacy Call Center Solution

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If you want to start a small call center(2-15 seater), basic requirement• Complete PBX Solution, shown in slide 3• Complete call center solution from legacy call center solution provider It’s very costly.

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Basic Cloud Telephony-Architecture

The cloud IP telephony solution provided maintains all the hardware & software

• PRI Line

• IVR server application server

• SIP truck

• Switch & Router

• call recording,

• CTI

• Analytics module

• Many more.

Cloud IP Telephony - IVR

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If you want to have an IVR , basic requirement• Nothing(see slide6)• Service provider, will take of all the devices• Just Pay monthly charge & start service

• Now a small business can have basic IVR, Call recording & call monitoring

Cloud Telephony – Call Center solution

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If you want to start small call center, basic requirement• Nothing(see slide6)• Service provider, will take of all the devices• Just Pay monthly chargeComplete Call Center Solution can be started within few hours.


WHAT IS CLOUD TELEPHONY

• Cloud Telephony is a data communications technology where all communication applications, switching and storage devices are hosted at service provider premise, organization wanted to start the service just have to pay monthly charge and the full-fledged (i.e. IVR, Recording, Analytics & many more) telephony service can be started on traditional phones, mobile or system i.e. desktop, laptop


Benefits of Cloud Telephony

Zero Capital Expense: No upfront investment in hardware, software, or human resources or main

PBX Power Backup Maintenance

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• Scalable Solution(You Grow, I Grow) You can start with 1 agent and scale to unlimited agents on the same platform

Benefits

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Omnichannel Communication

Communicate with your customers via all the channels i.e. chat, call, sms,social media etc.

Benefits

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Flexible Staffing :Allow to route calls anywhere across world, Serve customer in local language at reduced cost

Benefits


Single contact number (unified number) : Irrespective of call volume, at the blackened you can have any number of representatives handling the call.

Only one number :+91-XXXXXXXXX

Customers

Benefits


• Track & Monitor Measure Performance of every individual, team and organization.

• Real Time dashboard • Report :Daily, Weekly and

monthly

Benefits


Advanced Monitoring Solution

• Call Barge-in• Monitor agent call from any

place

Benefits


IP Telephony is not permitted for businesses by telecom regulatory of many countries.So Business cannot use IP based telephony call, for outbound callsEx: In India business cannot use IP Telephony, for outbound call.IP Telephony is predominantly used in western countries, where there is no restriction from the telecom regulatory body

Solution: Many companies prefer to have internal call over IP and external call go over normal PSTN it called Hybrid solution.

Limitation


About Ozonetel: Ozonetel Systems is an India based Cloud Telephony Solution provider. Ozonetel is the only Indian company that developed complete cloud telephony platform and provide complete cloud contact center solution, multichannel( i.e. voice, email, social media, SMS, livechat.Click2CAll) communication solution.

For more please visit us over the web at www.ozontel.com< http://ozonetel.com/>

#CloudTelephony #Ozonetel @ozonetelsystems

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