gareth joyce delta air lines · 2018. 6. 20. · priority vendor oving aåö%ëbag -l oseout o...
TRANSCRIPT
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Delta Air LinesGareth Joyce
Senior Vice President, Airport Customer Service & Cargo
GARETH JOYCE
Senior Vice President, Airport Customer Service & Cargo
DELTA AIR LINES
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WHAT IS DELTA TO YOU?
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THE FLIGHT
500 Bags
7,000 kg Cargo
45 minute load time
6 Load Agents
296 Passengers
6 Crew Members
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THE PROCESS
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The numbers30,000 FEET 10,000 FEET THREE FEET
OVER 25,000 LOGISTICS PROFESSIONALS
2,000,000
600,000,000 Kg
260,000,000
155,000,000
5,500
1,650,000
700,000
450,000
4
1,500
475
290
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The result
Delta operated 252 days with zero mainline cancellations with 90 brand perfect days
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The FORMULA
BRAND
STRATEGY
PEOPLE
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Culture is key
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2017 wins
#1 BUSINESS TRAVEL NEWS (BTN)
IMPROVING FACILITIES DEEPEN PARTNERSHIPS WITH JVS #1 IN DOT BAG RANKINGS REDESIGNED GATE AREAS
AUTO CHECK-IN VIA FLY DELTA APP HANDHELD NOMAD DEVICES BIOMETRIC BOARDING PASSES
SELF SERVICE BAG DROP MACHINES OPERATIONAL EXCELLENCE REPORTING #1 IN WSJ AIRLINE STATS ONBOARD RECOGNITION
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WHAT’S NEXT?
WORLD’S MOST
CONNECTED
AIRLINE
WORLD’S BEST
PEOPLE
WORLD’S BEST
OPERATION
INPUT GENERATION OUTPUT
TOP TIER LOGISTICS COMPANY
RELIABLE
THOUGHTFUL
INNOVATIVE
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Reinvesting in our business
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Keep the flywheel spinning
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The Delta Difference: “No One
Better Connects The World”
No One
Better Connects
the World
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Q&A