founding partner future workplace recipient of atd ...€¦ · 7/8/2016 · ©2017 future...

©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 1

The Future Workplace Experience: How Is Learning Being Disrupted and Re-Imagined

1

Jeanne Meister Founding Partner Future Workplace

Recipient of ATD Distinguished

Contribution in Workplace Learning Award, 2014 Follow Jeanne: @jcmeister

The Last Best Experience Becomes the Minimum Expectation for Experiences

Everywhere www.thefutureworkplaceexperience.com


Pair & Share Last Best Customer Experience

What Three Words

Describe This?

What Does This Mean For Learning?


Massive Skills Disruption Five Priorities For 2018 What This Means For Learning Leaders


Change Is The One Constant Skills Disruption Need For Digital & Uniquely Human Skills

Last Best Customer Experience Live In A Beta World Look for Inspiration Outside of Learning.

Source: ManpowerGroup


More Data Jobs Requiring Soft Skills

6%

13%

14%

22%

10%

9%

19%

22%

27%

29%

0% 5% 10% 15% 20% 25% 30% 35%

Creativity

Teamwork

Problem-solving

Writing

Research

Data Jobs Require More Soft Skills Percentage of posts requesting soft skills

Data science and analysis jobs All Jobs


And More Functional Jobs Require Data Analytics


Data Analytics & Presentation: The Specialization on Coursera Target Audience

14,000 PwC employees across 192 countries 71,481 non PwC learners

Upskill PwC Employees + Attract Prospective Employees Jeanne Meister Death of Single Skill Set on Forbes http://bit.ly/2wTEwOe


Five Priorities For 2018

Curate Performance

Not Just Content

1 Re-define HR

With Hackathons

2 Re-Think

Credentials

3 Experiment

with AI

4 Identify New Roles /New

Skills

5


1. Curate Performance Not Just Content


Re-Imagination Of Learning

• Training Sole Silo of Responsibility • Classroom Only Maximum

audience reach of 10% • Zero measurement of content

engagement • No mobile or social learning in

place • Zero SME user-generated content

• Holistic Partnership: L&D, Retail & Communications

• Adoption of F2F + Online/74% accessing content weekly, 80,000 page views per day

• Mobile first approach

• Engaged learners saw 13% improvements on employee transaction at store level

• Heavy SME Involvement

• New Learning Roles

Before (<2015) Now (Present Day)

Source: Fuse Universal, 2017


Key Vodafone Success Factors

Unified Governance

Process

• L&D, Retail and Comms working in sync • Governance shared vision and weekly meetup • Use of data analytics to identify content needs

Curated Performance

Not Just Curated Content

• Business data used to identify top performers • Top performers become key to share successes, create content and work

with Communications to drive messaging

Redesigned Content Strategy

• Reskilling of learning roles • Mobile first content strategy – Micro-Video Learning • Positioned as business performance tool not just curated content

Source: Fuse Universal, 2017


2. Re-Define HR With Hackathons


13

Use Design Thinking To Hack Corporate

Learning & HR

Five Step “Hack Learning”

Methodology:

1. Create Your Challenge

2. Build Your Persona

3. Engage In Rapid

Prototyping

4. Receive Feedback

5. Recommend Your Hack


Cisco & DBS Bank Use Hackathons To Re-Imagine HR

2016 Cisco Breakathon • Audience: All HR • Closed HR For 24 Hours • Used Design Thinking To Generate

New HR Solutions • Majority of Solutions Used App’s

– YouBelong@Cisco – Ask Alex: Your Personal Compass

2017 DBS Bank Hackathon

• Audience: HR, Employee Segments, Business Leaders + UX Designers

• Closed HR For 12 Hours • Used Design Thinking To Generate New

HR Solutions • Majority of Solutions Used AI

– Compensation Intelligence Manager – ChatBot For Course Recommendation


3. Re-Think Credentials


New Credential: Digital Badge

A Way to Share Verified Learning Achievements A Digital Badge Is: • Issued By A Recognized Brand • Is Verified and Based On Rigorous

Design and Assessment • Represents Marketable Skills and Is

Shareable On Media


Digital Badges At

IBM Exceeded

Expectations


Shareable Digital Badges


4. Experiment With Artificial Intelligence


Will Your Next Team Member Be A ChatBot??

Learning & Development

As profiled in Jeanne Meister The Intersection of HR and AI, Forbes, March, 2017

Recruiting Social Recognition

AI Enters The Workplace

Employee Support


5. Create New Roles For L&D


5 New L&D Roles


5 New Roles In Learning


New Era, New Roles @

Rahul

Learning Experience Designer Learning Journalist Animator

Performance Solution Architect Business Partner to L&D team

Rob

Central L&D

Team

L&D Team

Curate central programs Manage onboarding experience Work with Retail to support new content delivery


Your Top Three Takeaways


1. Lead The Revolution To Transform Learning

Efficiency

•Tap emotional needs • Apply digital & consumer lens • Create The Spotify For Learning

Personalized Learning

Experiences

• Off the shelf libraries • Standardized offerings • Controlled by HR


2. Understand Human + Machine Impact on

Workforce


Identify The 70/20/10 % Of Job Role Disruption

Source: Future of Skills: Employment in 2030

70% 20%

Workers In Jobs Where There Is Significant Skill

Disruption

Workers In Jobs That Will Shrink

10%

New Jobs/Roles Created & These Jobs Will Grow

As % Of Workforce


3. Nurture A Growth Mindset


Growth Mindset: Talent Should Be Developed In Everyone Nurture The Learn It Alls

Two Questions Satya Nadella Has Been Asking His Team: “'Where was I too closed-minded, or where did I not show the right kind of attitude of growth in

my own mind?'

“How can we build a culture of learn-it-alls as opposed to and know-it-alls?”

Satya Nadella

CEO Microsoft


[email protected]

Ask Me About The Future Workplace Immersion Workshop

Follow Me: @jcmeister

Jeanne Meister Founding

Partner, Future Workplace

The Future Workplace Experience

Questions: Bring Them On..

founding partner future workplace recipient of atd ...€¦ · 7/8/2016 · ©2017 future...

Documents