workplace of the future - diversity best practices · evolve our workplace now and in the future...
TRANSCRIPT
Workplace of the Future Fion Cheok
Our business need: what EY was facing
Gen-Y and next generation
80% by
2020
75% of millennials want to
work flexibly and still be on
track for promotion
Average age of our
people (Global) 32
91,588
Number of mobile
devices supported
globally
43%
30 minutes to one hour Average commute time
Number of our
people, on average,
in the office at any
given time
43%
WSI 60% WSI is Workspace
Satisfaction Index
EY people have an
EY-connected
device for mail and
calendar
Global, integrated approach that would
evolve our workplace now and in the future
Workplace of the Future enables:
• Trust-based environments
• Highest performing teams
• Recruitment and retention
Workplace of the Future provides:
• Efficient workspaces
• Technology that supports collaboration,
virtual teaming and flexible working
• Seamless transition from space to space
• Ability to work flexibly and agilely
Workplace of the Future
Supported by change management
and communications
Workplace of
the Future
Our solution: an integrated team
Themes Current state Future state
Trust-based
working
Line-of-sight management Focus on outputs
Flexibility Limitations on where, when and
how we worked
Move toward a more flexible culture and
activity-based working when in the office
Workspace Traditional, assigned office
environment
Branded environment, hotelling, reservation
protocols, ergonomic furniture
Storage Personal, local storage
Communal storage, more paperless
environment, clean desking
Spaces Programmed per person Spaces created by working styles
Technology Limited in-office technology
Advanced in-office and personal technology
enablement
Our solution: changing over time
Characteristics of Workplace of the Future workspaces
Working in the office is more engaging
• Open look and feel
• The right amount of space for the right amount of people
• Unassigned desks and offices
• Increased respect for each other’s use of space
• Wide range in the types of work settings and individual or collaborative spaces
• Making the work environment fit the person
• Storage solutions and reduced dependence on paper
Our principles: what guided us
Seamless
technology
High performing teams
Reduced occupancy costs
Office is “an”
environment
Trust-based working
environment
Etiquettes
and protocols
Storage No assigned
spaces
Mindset shift
Multiple activity-
based workspaces
Flexibility and engagement
New Ways of Working
• Enabling inclusive teaming and leadership
• Fostering a work environment where our people can work flexibly
• Finding ways to work “smarter” and drive innovation
• Empowering our people to make choices
How are we measuring our people’s experience
Pre and post Workstyles
survey Focus groups
Culture Readiness
Assessment
Global People Survey
Workplace
of the Future
Flexibility is a top driver of retention
Retention is 6.1 percentage points higher in groups that are in the
top quartile on our flexibility measure at EY
compared to those in the bottom quartile.
► Feeling you can trust your team to deliver on commitments
► Feeling trusted by your manager to make the right decisions
Other top drivers?
Business Linkage Research, based on 2013 GPS results
Wh
at w
e’v
e h
eard
so
far…
“WOTF isn’t just about desks and
where you sit. It has changed the way
we work. It also has broken down
some of the barriers between levels
within EY and creates a better
teaming environment.”
Stuart Painter, Advisory Partner in Melbourne
After fracturing his foot, Matt had approached the Workplace of the
Future committee for a solution to enable him to continue to work in the
office. They let him know he could use one of the office’s new
adjustable-height desks. “Everyone who has walked past my desk was
fascinated by how the height of the desk could be raised or lowered at
the touch of a button. This flexibility has allowed me to keep my
fractured foot raised on a stool, which was important for recovery,” said
Matt. “I believe flexible working should be actively encouraged when the
circumstances make sense without affecting the delivery of exceptional
client service.”
Matt Tingle, TAS Manager in Singapore
EY | Assurance | Tax | Transactions | Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. © 2015 EYGM Limited. All Rights Reserved. APAC no. 00000335 ED NONE This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice. ey.com