fitbit direct marketing campaign
TRANSCRIPT
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ICNYC: Art & Science of Direct MarketingIsabel Balla
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• Wearable technology • Tracks everyday activity: exercise, food, sleep,
and weight• Range of products to fit individual wellness
goals
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Competitors• Garmin Vivofit• Microsoft Band• Jawbone• Apple Watch• Nike Fuelband• Polar
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Target Audience• Primary: Men and Women, 25-45 years old– Health conscious, active lifestyle, athletic (gym-
goers)• Secondary: Men and women, 20-24 years old– College-aged individuals, athletic, active lifestyle,
health conscious, interested in the data behind their movements
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Direct Marketing Campaigns• Acquisition – acquire new customers– Using various media channels to reach newand potential customers
• Up Sell – sell a more appropriate product with more features– Understanding the customer to better fit their needs by
giving them a questionnaire to fill out that would outfit them with a more advanced product. The up sell would be to include the ‘Premium Membership’ at a discounted price of $24.99 for the first year (normally $49.99/yr) that includes more features and services for customers, including a trainer and reports on progress.
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Media Channels• Online: Facebook, Twitter, Website• Direct Mail• Email• Mobile• TV
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Timing
• New Year’s• Pre-summer – spring break / bikini season• Holidays
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Campaign Testing
• Offer– Test three different offers
• Timing– Test three different times of the year
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Campaign Offer Testing
• CONTROL: Purchase the FitBit Flex today for $99.95.– Can’t pick a color? Don’t stress, purchase the FitBit Flex
today and we will throw in two other colors for three payments of $29.99. Use code: GiveMeThree
– Let your Flex reflect your mood – purchase the FitBit Flex now for two payments of $49.95 and receive two additional bands. Use Code: FitColors
– You pick one color – we’ll give you two more for only $99.95. Use code: FitThree
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Timing Testing
• CONTROL: Continuous offer – 365Fit– Test an offer pre-summer - SummerFit– Test an offer before the New Year - NewYearFit– Test an offer during the Holidays - HolidayFit
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Contest• This could be done by creating digital coins and
badges to be received at certain step-count levels. When FitBit wearers reach a predetermined amount of steps, they receive coins/badges. At the end of the contest, whoever has the most coins/badges wins a luxury trip.
• Measure success by FitBit purchases before and after the contest started. Measure web traffic before and after contest.
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E-Commerce, Telemarketing & Fulfillment
• E-commerce: online distributers– Inventory, color ways, additional items
• Making sure the online resources are equipped for any extra traffic
• Customer service is prepared for an increase in calls/web chats– Returns, damaged/broken items, complaints
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Measurement & Analysis• Since the offer test has different codes to be used at
checkout, a comparison can be done of the number of times each code was used to see which offer was most effective and received the most urgency of usage.
• Email: opt-ins, open rate, click rate, conversion rate• Social: change in the number of fans, likes, comments• Mobile: page-views, app downloads, opt-ins• Websites: visits, page view/visits• TV: GRPs, impressions, cost• Direct mail: response rate, sales, ROI