Engagementand Loyalty

ServicesTransforming Your Business to Build Lasting

User ConnectionsUser engagement is what separates good companies from great ones. Customer engagement is the strongest indicator of customers’ feelings about your brand, and it is one of the biggest factors in brand loyalty. By ensuring your users are engaged, you ensure your company will grow and succeed for years

to come.

Stefanini will help you connect.

With our proven expertise, insights, and digital tools, Stefanini will help build lasting relationships with your users. By bridging the gap between marketing and IT services, Stefanini will transform your business across

four dimensions:Customer Engagement & Connectivity

Automation and Straight Through Processing Knowledge & Decision Innovation, Speed, & Agility

Let’s work together to create authentic user engagement and lasting loyalty for your business.

In order to digitally transform your customer relations strategy, we look to innovate across all aspects of your business. By integrating marketing with IT services, we will be able to provide easy-to-use solutions for

• Loyalty & Incentive Management• Campaign Management & Execution• Micro-Financial Transactions• Track & Trace• Machine-to-Machine Communications

Stefanini works with your business to analyze the behaviors and needs that characterize your most valuable customers. By identifying target users and using key market insights to evaluate potential opportunities, we can determine the right objectives for your business, as well as the best ways of reaching your users, from acquisition to retention.

By leveraging our diverse expertise, robust experience, and proven best practices, we will provide your business with the tools you need to transform the way you engage with your users.

A Partnership Designed with Your Business in Mind

Cloud-Based, User DrivenEven if you offer a great service, your success is determined by what your users perceive your value to be. By optimizing your connection with your users, you will build stronger relationships, increase customer lifetime value, and ensure brand loyalty.

To ensure you get the capabilities you need to optimize user engagement, we offer a variety of tools to bring you closer to your users.

Inspiring Engagement PlatformCloud Platform • Modern Architecture • Salesforce & Consumer Incentive Programs • Visual, Intuitive UI

IEP is a cloud-based multi-channel relationship, campaign and loyalty platform, designed to give your business the power to incentivize, recognize, and reward customers for any action they take. We also implement the #1 customer relationship management platform, Salesforce, to track and provide insight into your user actions, providing you with:Relationship Marketing • Campaigns & Promotions • Loyalty Programs • Salesforce Incentive Programs

Inspiring Track & Trace

IT&T manages serialized and non-serialized product events to allow trusted parties to access product identification, location, authentication, and event data at any point in the delivery supply chain.

Inspiring Engagement App

The Inspiring Engagement App gives your users an easy way to connect directly with your business. They will be able to give feedback, gain quick access to current offers and coupons, log in through a variety of social media applications, and so much more.

Inspiring Business Process ServerBusiness Process Modeling • Process Orchestration Engine • Graphical Model-Driven Composition EnvironmentMulti-Workflow Processing • System KPIs for monitoring the overall business process • Business Process AlarmsCentralized logging information

IBPS is an innovative process machine, designed to manage the execution of high-frequency and short-lived business processes by using a comprehensive set of visual models to build process models and decision logic, providing your business with:Digital Transformation Accelerator • High-Performance Event Processor EngineSystems and Data Integration Accelerator • Core Business Process Automation

Collaborative Transformation IWe know that the customer experience is about so much more than just the sales journey—it’s about feeling heard, getting answers to questions, and feeling a connection to the brand. When executed well, a strong customer engagement strategy will foster brand growth and loyalty. With our robust experience and specialized teams, we will ensure your company delivers incredible value to your users.

Through digital transformation and full-lifecycle assistance, our partnership will provide your users with brilliant end-to-end customer experience, great content, and interactive, real-time customer support.

To ensure you get the capabilities you need to optimize user engagement, we approach our projects with five objectives in mind:

As a $1B global technology provider operating out of over 40 countries, we know that there’s no one-size-fits-all for building user engagement and loyalty.

Stefanini leverages our uniquely skilled and expert teams to work with you to find ideal solutions and build the framework for success with key digital strategies, market insights, and actionable data visualization. With our robust experience, big-picture vision, agile flexibility, and focus on user experience, we will help you to create optimal solutions for your company.

We have the unique advantage of being both big enough to solve your business challenges and small enough to be a flexible partner for your unique enterprise. By partnering with Stefanini, your business will benefit from our unique experience and dedication to your company’s success, from start to finish.

Co-Creating Solutions for Digital TransformationStefanini understands that excellence, quality, and continuous innovation are factors that guarantee the overall satisfaction of our clients and build lasting business relationships. Since 1987, Stefanini has worked to exceed the expectations of our customers, employees, and shareholders through technology solutions and innovation. As a global provider of technological services, we are large enough to get the job done, while small enough to be customizable and flexible to your business’ unique needs. Let’s work together to digitally transform your business and build the solutions of tomorrow.

We Work as a Partner Focusing on the goal, we treat each project as a partnership, building solutions together to produce valuable insights for the business.We Are MultidisciplinaryWe create specialist teams that work together, combining various skillsets and viewpoints to provide a robust solution.We Are Always LearningWe continuously evaluate the results of our work

to discover new insights, generating improvements to stay at the top of our industry.We Are User FocusedWe believe that the ideal solution can only be achieved from a complete understanding of the needs of those who will use it.We Provide Long-Term ValueWe are committed to achieving quick results, but we know that innovation only has a value when it brings a long-lasting impact.

HeadquartersNorth America - Southfield, MI, USAT 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT +55 11 3039-2000EMEA - Brussels, BelgiumT +32 2 620 20 20