social media for customer loyalty and brand engagement
DESCRIPTION
Do you care about leveraging Social Media for Customer Loyalty and Brand Engagement to grow your business? You will find this deck originally presented at World Bloggers and Social Media Summit at Malaysia. Check out http://www.digitalvidya.com in case you interested in joining our upcoming hands-on Social Media Workshop.TRANSCRIPT
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Social Media Customer Loyalty & Engagement
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“Only 20% of marketing budgets are typically spent on retention.
Yet, in many cases, 75% of revenues comes from existing
customers.” Source: Flip the Funnel
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Acquisition
Retention
Referral
The Opportunity
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Let’s learn through Examples!
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Retargeting on Facebook
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Advanced Targeting: Email/Phone/UID
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© Digital Vidya www.digitalvidya.com Source: http://bit.ly/titanapp
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Tweet 2 Order
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Earn Extra Points for Social Media Integration
Send Tweet on behalf of customer
A tweet is 1/50th of frozen dessert.
Social Media Loyalty System
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Tweet 2 Order Tweet to Order
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“Talking to Zappos is like talking to a Friend who happens to sell Shoes.”
True Victory!
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Let’s continue this conversation…
@MyDigitalVidya On Social Media Off Social Media
Leverage Digital Marketing for Incredible Growth? Join us in our upcoming Workshop!
http://www.digitalvidya.com
Thanks for Listening!