empower your workforce through self service
TRANSCRIPT
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© 2015 RES SOFTWARE – ALL RIGHTS RESERVED
Webinar - Empower the workforce through Self
Service
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Your Hosts today
Eddie van Ravesteijn
Tel. +316-38031284
Eddie_v_R
Rahil Raja
Tel. +44 (0)-1189 65 79 83
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Transform the digital
experience of your
workforce
with an
automated, intuitive
service app store
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Poll Question
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Market Challenges & Pressures
Workforce Enablement & Productivity
• Employees more mobile, have new IT needs every day
• Volume & diversity of workforce service requests rises
• Poor employee engagement = lost productivity
Pressure for IT to Deliver More Business Value
• Many manual & fragmented IT processes
• Shadow IT increases
• High costs; Shift left initiatives
Security & Risk Mitigation
• Gaps in policies governing access to services
• Many companies run to minimize risk, not improve productivity and agility
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Departing Employees
take Corporate Data
Problems with
Talent retention
& acquisition
Challenges in the Marketplace
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RES ONE Service Store
• Empower workforce with self service
• Offer automated delivery & return of apps &
services
• Personalized services to each person’s digital
workspace
• Efficient onboarding & secure offboarding
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RES ONE Service Store Benefits
Increased Productivity
• More productive & engaged workforce
• Better allocation of IT staff & skills
Lower cost of IT operations
• Greater utilization of technology investments
• Greater organizational agility
Greater security & compliance
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Poll Question
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Why RES?
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RES ONE Service Store Capabilities
• Predictive & Automated
• Identity warehouse
• Automatic rules-based service/account de-activation
• People Centric
• Intelligent, predictive personalization
• More than just apps, more than just IT
services
• Quick Time to Value
• Flexible and simple integration
• Line-of-business delegation
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Automating the Lifecycles of IT Services
• Triggered by Business Qualification
• Delivered Proactively
• Intuitive Self-Service for Users
• Access Secured & Personalized
• Modern, Future-Proofed TechnologyUser
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Your Next Step towards Better IT
Customers often begin their journeys towards proactive, automated IT via
one of these projects:
Automatic User
On- and Off-
Boarding
Reduce Service
Desk Tickets
Offer an
Enterprise
Service Store
Proactive
Service
Automation
Provide Context
Aware Service
Access
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Poll Question
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RES Customer
Success Highlights
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ONE Service Store =
Increased Workforce Enablement with Faster Onboarding
• SLA reduced from 5 days (sometimes 3 weeks) to 15
minutes
• Reduced service desk tickets by 45K per year
(goal succeeded by 135%)
• Eliminated outsourced service for better IT / employee
engagement
• Reduced onboarding a new employee from 3-5 days to
just a few minutes; Productive on Day 1
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ONE Service Store = Enhanced User Experience
• 27,000 active users
• Improved SLAs - support response times reduced
from 1-3 days down to 30 seconds
• More than 500 services, including 450 apps via
Kingston Service Store
• 200,000+ IT requests have been automatically
fulfilled via the RES ONE Service Store
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“RES IT Store not only increases efficiency for IT and
is a seamless mechanism for end-user self service, but
it helps enable the paradigm shift to user-oriented
service delivery, unshackled from the device-centric
desktop tools.”
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Demo Time
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Q&A
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Thank you!
Thank you for attending this webinar
• Submitted questions, not discussed in our webinar today, will be
answered off line
• You will receive a recording of the webinar within a week
Contact us via +31 73 622 8800 or via ressoftware.com/nl/contact-us
with any inquiries you may have