empower your workforce - crugo · 05 - empower your workforce the future of mail is a hybrid we...

Empower Your Workforce

With Lotus Notes Social Edition and Lotus Traveler

Gregory Sechuga – Manager Rational and ICS Competitive ResearchMark Moore – Senior Software Engineer

Empower Your Workforce

05 - Empower Your Workforce

Renovations, Inc.’s Goals, Metrics, And Initiatives

Increase Employee

Productivity

Improve Employee Retention

Improve Employee

MoraleMeasured by

§ Improved Personal Productivity

§ More efficient decision making

§ Increased productive time via mobile device use

§ Reduced employee turnover

§ Improved relationships with coworkers

§ Employee Satisfaction Survey Results

§ Deploy Lotus Notes Social Edition to facilitate information flow from inbox to a social environment

§ Deploy Connections Files and Profiles entitlements to enable file sharing and expertise locations

§ Deploy Lotus Traveler on mobile devices to improve productivity of employees who work at project sites

Implemented by

Goa

lsIn

itiat

ives

Met

rics

05 - Empower Your Workforce 3


Collaboration Skills Are Crucial To The Success Of An Organization

Source: IBM. Working beyond borders. Insights from the Global Chief Human Resource Officer Study. http://www-304.ibm.com/businesscenter/fileserve?contentid=221519

“While collaboration may be regarded by many as a ‘soft’ skill, our data suggests it can have bottom-line consequences. In our sample, financial outperformers are 57 percent more likely than underperformers to use collaborative and social networking tools to enable global teams to work more effectively together.”

Relative Future Importance to the organization

Effe

ctiv

enes

s of

impl

emen

tatio

n w

ithin

the

orga

niza

tion

Based on conversations with 700 Chief Human Resource Officers worldwide



Younger Employees Are More Likely To Use Social Technologies

Source: Pew Research Center’s Internet & American Life Project Surveys, September 2005 – May 2010. http://pewinternet.org/Reports/2010/Older-Adults-and-Social-Media/Report.aspx?view=all

0

2

4

6

8

10

12

Percentage of adult users who use social technologies

Silent Generation 65+

Baby Boomers 50-64

Gen X 30-49

Millennials 18-29

89% use Email regularly

92% use Email regularly



Yet Email Remains The Dominant Method Of Communications

EmailNumber of Accounts 2,900,000,000 750,000,000 300,000,000

Number of Messages sent per

day188,000,000,000 60,000,000 140,000,000

Average number of updates per account

each day64.8 0.08 0.47

107 Trillion107 Trillion Emails were sent in 2010, a 19% increase from 2009. Corporate email volume was 87 Billion a day in 2011

Source: http://blogs.smartertools.com/2011/08/29/http://royal.pingdom.com/2011/01/12/internet-2010-in-numbers/Radicati Group “Email Statistics Report 2011”


http://blogs.smartertools.com/2011/08/29/

http://royal.pingdom.com/2011/01/12/internet-2010-in-numbers/


What Is Happening Is That The Line Between Email And Social Technology Is Blurring

“Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavor and will be more

integrated” Neha Gupta, senior research analyst, Gartner



The Future Of Mail Is A Hybrid We Call “Social Mail”

Social MailTraditional Mail

Individual emailsManaged conversations threads that incorporate forums posts, microblog status updates, and

activity streams

Static email attachments Integrated social file sharing

Standalone email address books Dynamic social profiles and networks

Standalone personal calendar Shared group and social calendaring

Excessive and disruptive switching between multiple, standalone, communications

tools

Seamless, integrated environments with email, instant messaging, social sharing, voice, and video



Social Mail Makes Every Employee More Effective

“I prefer to use email to communicate”

“I prefer to use social networking to communicate”

“20% of business users will use social networking instead of email as their primary communication source by 2014”Business Gets Social,” July 2011, www.gartner.com/technology/research/business-gets-social/.

“Employees spend up to half their time processing email”- Courtney Rubin, “Study: Employees are Unproductive Half the Day;” Inc.com, March 2, 2011, www.inc.com/news/articles/201103/workers-spend-half-day-being-unproductive.html.

0 2 4 6 8 10 12

There are two types of users in an organization

Source: IDC’s social business survey 4Q2010. ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf

1

2

Both types of users will benefit from social mail

Percent of Respondents

Tim

e Sa

ved

by u

sing

soc

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oftw

are



Some of our employees prefer to use email while others prefer social tools. How can we make both parties happy yet still allow them to communicate and collaborate effectively?

With IBM’s Social Mail we can bring both email and social technologies together in a seamless and cost-efficient manner

Madison ArmandRenovations CIO

Dan MisawaIBM05 - Empower Your Workforce 10


IBM Social Mail Brings The Tools To Renovations’ Staff Wherever They Prefer To Work

Social Tools from within their mailbox

Mail from within their social software

Work in whichever environment you are most comfortable with



Connections Users Can Easily View Their Email In-context Within Their Social Environment

Connections’ users don’t have to leave the application and switch contexts to check their email.

(Powered by an OpenSocial widget pulling mail from Domino)



Lotus Notes Users Get Social Mail Through A Combination Of Notes Social Edition And Connections

n This next version of Notes is dubbed Notes Social Edition

n Notes Social Edition is not product name, it is simply a feature of the next release – 8.5.4. This is done for ease of planning and deployment

n Both the Web and Mobile experiences are first class

n Social constructs are injected into the traditional mail experience to help ease the tradition for users who are used to collaborating via email

Notes Social EditionConnections entitlement for Notes

n Notes/Domino 8.5.3 licensees are entitled to use Connections Profiles and Files at no additional charge

n This applies to both Domino CAL and Domino Express licensees

n The goal is to provide existing Notes/Domino customers additional value to their existing investments

n It also gives current Notes/Domino customers little excuse not to get on the social computing bandwagon

No Charge



This Combination Allows Email Users To Gradually Transition Into Social Mail

Connect Discover Collaborate

Access§ Users click on the presence aware

icons and view business cards for contact information

§ They begin looking up status updates

§ Eventually they start micro blogging their own status updates

§ Discover new information on activity stream

§ Users continue using their preferred client applications for email and instant messaging

§ Presented with a clean and modern user interface

§ Next they start dropping email attachments into the Files plug-in to save to their repository

§ They also upload files from their computer and share with colleagues

§ Uploaded files are also dropped into emails to be sent as links

§ Business data and information can be embedded in emails and viewed in context without having to launch a separate window/application. This improves their productivity

§ A savings of a couple of seconds for a task performed multiple times a day really adds up

12

34



Notes Social Edition Is Familiar Yet With A Fresh New Look

Benefits

Connect

Connect and communicate using email and instant

messaging in-context

Connect and communicate using email and instant

messaging in-context


§ Renovations’ users continue using the familiar Notes interface for email and instant messaging

§ They do not have to learn how to use a new software application so they can remain productive developing malls instead of worrying about how to use the software

§ No downtime from attending “training” sessions


Find Useful Information About Your Coworkers Without Having To Leave Notes

Discover

Link to shared files


Search Profiles to locate people who can help you

Benefits

§ Easily see that the email you just received came from the a VP instead of an analyst and thus should be prioritized accordingly

§ Save time by searching for individuals who can help you e.g. “Hydro engineer”. No more launching a separate browser window and navigating to the corporate directory app

§ When you find someone who you think might be a subject matter expert, browse their shared files to discover valuable templates or reusable collateral e.g. Latest trends in retail.ppt

Rich information about the sender of an email

Minh LiVP of Sales1-415-555-1350

I am available

[email protected], MA, USA


Neither Do You Have To Leave Notes To Find Out What Is Happening In The Company

Discover


Benefits

§ Discover that a highly regarded project manager has just finished another mall and is available for new assignments

§ Discover that an engineer recently solved a tricky filtration issue at another of Renovations mall properties. This technology could come in handy for Mega Mall

§ Uncover that multiple representatives are calling on the same customer, undermining the customer’s perception of Renovations

Activity Stream of all updates on the

Notes Home Page

Status updates appear in Notes

sidebar


Share Files With Drag And Drop Ease, While Maintaining Integrity And Versions Collaborate


Benefits

§ Sidebar panel allows team members direct access to shared team documents from the Mega Mall community created earlier

§ Instead of opening a browser, logging into the community, navigating to the document, copying the URL, then pasting it into the email, all they have to do now is drag the file into the email body to share it

§ This allows team members to maintain one version of the truth. Eliminate the inefficient practice of naming files v.1, v.2 etc. and emailing them among the team Email attachments

can be dropped into the File Library

Files can be dropped into emails

Files on the desktop are simply dragged into the panel to be shared


Stop Switching Between Separate Windows Or Applications To Work With Data

Access

Embedded, contextual Experiences via

OpenSocial components


Benefits

§ Currently whenever Renovations’ users need to work with line of business applications referenced in an email they click on a link in the email to launch the application or a browser window - The experience is disjointed

§ Notes Social Edition allows you to embed the application in the email so that you maintain context and there is no time wasted clicking back and forth


The In-context, Embedded Experiences Are Powered By The OpenSocial Standard

u Notes Social Edition 8.5.4 will incorporate a social application container, based on the OpenSocial 2.0 standard

u The OpenSocial container is a standards-based platform for development of a reusable set of “gadgets” from both IBM and third parties (e.g., social mail, activity stream, embedded experiences)

u The OpenSocial common container APIs give gadgets access to data and integration points to run in-context. For example the Notes container will support declarative actions, selections, and openviews

u Embedded Experiences brings collaboration in-context resulting in tighter integration across IBM as well as third party products

u IBM is a participant as well as significant contributor to OpenSocial and its open source implementation Apache Shindig

Lotus Notes is an OpenSocial container

Inbox

Lotus Notes Social Edition

Activity Stream

Calendar

Home Page

OpenSocial Gadgets are based on HTML, Javascript, and Google Gadgets

Gadgets interact with container



DEMO: Notes Social Edition



Browser Based Users Will Also Get The Social Mail Experience With iNotes Social Edition

n Scheduled availability in 2013n Features embedded experiences within mail messagesn Supports Live Textn Support for OpenSocial Notes Widgetsn Connections Files integration for seamless file sharingn Leverages IBM Docs for web-based attachment viewer

Embedded content and actions

Live Text



Microsoft Claims To Provide Social Features Through Its Outlook Social Connector

Outlook Social Connector is a panel in Outlook below the email body that displays the current contact’s (sender/recipient) social feed. The feed can pull data from Exchange, SharePoint, Windows Live, Facebook, MySpace, LinkedIn, or Xing

Microsoft Outlook Social Connector is an Microsoft Outlook Social Connector is an add-on to Outlookadd-on to Outlook


http://office.microsoft.com/en-us/outlook/outlook-social-connector-partner-listing-FX102317540.aspx


However, Outlook Social Connector Is Very Limited Compared To Notes Social Edition

n Outlook Social Connector only allows you to see the activities of a single person at a time unlike Notes activity stream

n The overall user experience is limited to whatever Microsoft has deemed it should be. Providers are merely data sources and cannot modify the way their feeds look. OpenSocial gadgets on the other hand are completely customizable

How does Outlook Social Connector compare to Notes Social Edition?How does Outlook Social Connector compare to Notes Social Edition?

Features

Development

n Outlook Social Connector uses Microsoft’s own proprietary API unlike Notes’ standards-based OpenSocial support. Not only can Notes consume OpenSocial gadgets, Notes can now be embedded into other OpenSocial containers

n Microsoft’s provider API is read-only, whereas OpenSocial gadgets can perform basic CRUD operations on the container allowing them to be much more interactive

n Deployment is a hassle: Users have to first download and install the Outlook Social Connector add-on, then they have to individually download and install providers add-ons for each social service they wish to connect to. Notes users will be able to install OpenSocial gadgets from a catalog, or the admin can push them via a policy.

Deployment


http://msdn.microsoft.com/en-us/library/office/ff759397.aspx


IBM Is The Recognized Leader In Social Mail Platforms

“IBM represents the future of social business”—Mark Fidelman, Business Insider, July 20114

Leadership and experience● 35% of the Fortune 100 have purchased IBM Social

Software● More than Half of Fortune Global 100 Now use Lotus

Notes/Domino● IDC: identified IBM as the marketshare leader in Social

Software Platform providers for 20101

● Forrester: named IBM as a leader in two Forrester 2011 WavesTM, Enterprise Social Platforms and Mobile Collaboration2

● Gartner: Named IBM as a Leader in Social Software in the Workplace3

IBM can guide you on the social email journey● Surface relevant information and expertise – and put it in

context ● Align corporate culture with social transformation● Realize value quickly● Learn from IBM’s experience and mitigate risk

1 IDC: Worldwide Social Platform 2010 Vendor Shares, June 20102 Source: The Forrester Enterprise Social Platforms, Q3 2011 and The Forrester WaveTM Mobile Collaboration, Q3 20113 Gartner Magic Quadrant for Social Software in the Workplace, 2011, Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.4 "Why IBM Represents The Future Of Social Business," Business Insider, July 2011.



Many of our employees work on job sites and need access to their email, calendar, and contacts from their mobile devices

Lotus Traveler is a free feature of Domino that provides push mail and synchronization with a broad array of mobile devices

Dan MisawaIBM

Minh LiSales VP



Lotus Traveler Pushes And Syncs Domino Mail With Mobile Devices

Ø Lotus Notes Traveler provides automatic push notifications, and two-way over-the-air syncing between Domino servers and wireless handheld devices running the ActiveSync protocol. Lotus Notes Traveler syncs email, calendar, to-do, address book, and journal data in real time.

Ø The Lotus Traveler component is installed as a server task on a standard Domino server

Ø Lotus Traveler is a no-charge service for Notes/Domino licensees

Mobile Device Firewall

InternetFirewallVPN Server e.g.

Lotus Mobile Connect

Traveler Server

Domino Mail Server(s)

Data Sync takes place over port 443 (https) using the ActiveSync protocol Notes RPC

port 1352

Typical Traveler Deployment


Cell Tower


Traveler Works Across All The Major Mobile Platforms And Form Factors

iOS Android SymbianWindows Mobile now

(Windows Phone coming)

Also works on tablet devicesWidgets available for

Android

Traveler mail, calendar, contacts sync with the native mobile platform clients except for Android which has a Traveler specific app



Traveler Demo

Email Calendar Contacts



All these new features are great, but do we have to deploy additional systems and resources to support these Social Mail initiatives?

No, IBM optimizes performance of Domino so that it can support more users on the same hardware with each new version. Plus Domino performance far exceeds that of Microsoft Exchange

Madison ArmandRenovations CIO

Dan MisawaIBM05 - Empower Your Workforce 30


We Compared The Email Transaction Performance Of Domino And Microsoft Exchange

User mail databases on DS5100 RAID

IBM x3650, 16-coreWindows Server 2008

Domino 8.5.2

HP DL580, 16-coreWindows Server

2008Exchange 2010

IBM DominoIBM Domino

User mailboxes on DS5100 RAID

100 virtual Notes clients simulated with 20 physical desktops

100 virtual Outlook clients simulated with 20 physical desktops

Test

Wor

kloa

d: 1

0% s

end,

80%

read

, 10%

del

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mes

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IBM

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Domino Delivered 22x Higher Throughput Using The Same Hardware

0123456789

10

Throughput

Tasks per second

22x

For the same task, Domino is….

13x more efficient at disk utilization

22x more efficient at cpu utilization

§ We pushed cpu utilization to the maximum for both Domino (92%) and Exchange (100%)

§ Then we measured the number of transactions per second

§ Domino was the clear winner with 3345 transactions/sec vs. Exchange at 154 transactions/sec

Source: IBM

IBM

Con

fiden

tial



All This Results In Improved Business Value And Outcomes

Goa

lsM

etric

s

Improved personal productivity

More efficient decision making

Employee Survey Results

98% of employees report being more productive with their time1

24% of employees report faster decision making2

41% increase in employee satisfaction2

Source: 1. IDC’s social business survey 2010. ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf2. McKinsey https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2#footnote4

Increase Employee

Productivity

Improve Employee Retention

Improve Employee

Morale

Improved relationships with coworkers

35% reported improved business relationships with colleagues2


ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf

ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf

https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2



05 - Empower Your Workforce05 - Empower Your Workforce 34

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