elements of social software and social search
TRANSCRIPT
Thomas Vander Wal - InfoCloud Solutions, Inc.3 March 2011
Intrateam :: Copenhagen
Elements of Social Software and Social Search
Framing social elements for social intranets
Elements of Social Software
BuildOrder
Identity Object
Presence
Actions
Sharing
Reputation
Relationship
Conversation
Groups
Collaboration
BuildOrder
Identity Object
Presence
Actions
Sharing
Reputation
Relationship
Conversation
Groups
Collaboration
TraditionalGroupware
InfoCloud Solutions, Inc. - 2011
Local InfoCloud
InfoCloud Solutions, Inc. - 2011
InfoClouds
Personal
InfoCloud
Local
InfoCloud
Global InfoCloud
External InfoCloud
InfoCloud Solutions, Inc. - 2011
WorkOrganizations
Affiliations
LocationSocial
Software
Near in Thought
Portals
Friends
Local InfoCloud
Local
InfoCloud
InfoCloud Solutions, Inc. - 2011
Personal Info Cycle
Global InfoCloud
Local InfoCloud
Personal InfoCloud
Seeking
Recognizing
Retaining/Storing
Using/Creating
Following
Social is deeply dependent on “who”
Keep the followingcomponents in mind...
Multiple Personae
Shadow Effect
Rough Reputation Systems
Improving Reputation Systems
Groups
Formal Groups
Informal Groups
Prescribed Groups
Emergent Groups
What can hold people back from using social tools?
Social Comfort
•Social Comfort with others
•Social Comfort with tools
•Social Comfort with subject matter
Social Reticence of a Click
What do the features and functions of the
tools/service do?
“How broadly are my activities shared”
“What do others think ‘this’ means”
Types of social interactions and needs they address
Personal
Collective
Community
Collaborative
Newbie
Social Search
Social search integrated in the work interface
Socialcast
•Activity stream
•Reach
• Save conversations / responses
Social search as you work
SystemOne
•Search as you work
•Search existing content as you write
•Find relevant people based on content and context
Social search built into traditional search
Vivisimo
•Search with social built-in
•See social annotations and activity in search results
•Connects with enterprise identity systems
Add Q&A to Search Interface
Search with Q&A
• Add any microcontent/activity stream social tool element to search interface
• If traditional search does not bring back what is needed ask the organization live in real time
• Ensure results, particularly correct answers are included for next search query
Mange Tak!
InfoCloud Solutions, Inc. - 2011
URL: http://infocloudsolutions.comE-mail: [email protected]: vanderwalSkype: tjvanderwalTwitter: @vanderwal or @infocloud